Supervisory Orientations and Salesperson Work Outcomes: The Moderating Effect of Salesperson Location

Although a growing number of companies have salespeople stationed at a site other than their supervisors' (i.e., are remotely located), relatively little attention has been paid in the literature to the differences between managing co-and remote located salespeople. Accordingly, we test the moderating effect of salesperson location on the relationships between three supervisory orientations—output, activity, and capability—and salesperson satisfaction with supervisor and performance.

The results show that salesperson location moderates the relationship between supervisory activity orientation and satisfaction such that activity orientation has a positive effect on the satisfaction of remote located salespeople, but a negative effect on the satisfaction of co-located salespeople. We find that end-results orientation is positively related to the satisfaction of co-located salespeople but not of remote located salespeople. Finally, supervisory capability orientation is positively linked to the performance of co-located salespeople but not of remote located salespeople. The results provide guidance for sales managers about how to structure their interactions with remote and proximally close salespeople.     

Perceptions of the Supervisory Relationship: Recovering and Nonrecovering Substance Abuse Counselors

The unique set of dynamics found in the substance abuse field (i.e., recovering and nonrecovering counselors and supervisors) calls for a separate examination of the supervisory relationship within this context. The authors examined differences in counselors' perceptions of the supervisory relationship based on counselor and supervisor recovery status, and the match or mismatch of counselor and supervisor recovery status. Substance abuse counselors (N = 547) working in a statewide public mental health system located in the Southeast rated satisfaction with supervision and reported perceptions of various dimensions of the supervisory relationship. Results of the 2 (counselor recovery status: nonrecovering and recovering) × 2 (supervisor recovery status: nonrecovering and recovering) multivariate analysis of variance indicated no significant differences in ratings of satisfaction or relationship dimensions based on either the counselors' or supervisors' recovery status. A significant interaction effect for counselor and supervisor recovery status (i.e., match or mismatch of recovery status) was found for all satisfaction and relationship measures.     

The Effects of Supervisor's Race and Level of Support on Perceptions of Supervision

The effects of supervision support and supervisor race were examined in a 2 × 2 factorial design (high vs. low support × African American vs. Caucasian supervisor), with the inclusion of a no-supervision control condition. Sixty Caucasian women served as counselors in two counseling sessions with a confederate client. They were supervised by 1 of 6 experienced supervisors—3 African American and 3 Caucasian. Dependent variables included measures of counselor anxiety, perceived performance, satisfaction, and perceptions of the supervisory relationship. Results revealed a significant main effect for supervisor level of support but no significant effects for supervisor race. Implications of the findings and directions for future research are discussed.     

Comparison of Job Satisfaction,Life Satisfaction,and Performance of Overeducated and Other Workers

Abstract

It is becoming increasingly necessary for college graduates in the United States to take jobs requiring only a high school diploma. In the present study, the effects of employing such overeducated workers were assessed for a sample of city and county government workers. The sample included both overeducated workers and a cohort matched on job, sex, age, tenure, and supervisor. The hypotheses predicted lower job satisfaction over the six dimensions for the overeducated workers, and also that various worker perceptions would influence the predictions of the job satisfactions. None of the direct correlations between education and the six dimensions of job satisfaction were significant. The relationships between workers' perception variables and aspects of job satisfaction, however, were significant. There were no differences between the overeducated and their cohorts in general life satisfaction. On supervisory ratings, overeducated workers' performance was only slightly different from other workers.     

Feedback environment and well-being at work: The mediating role of personal control and feelings of helplessness

This study examines employees' personal control and feelings of helplessness at work as partial mediators of the relationship between the supervisor–employee feedback environment and well-being (job satisfaction, job depression, job anxiety, turnover intentions) at work. Findings are reported from a cross-sectional field study with 345 participants from three different industries. Hierarchical regression analyses showed that feedback environment was positively related to job satisfaction, personal control over information and decisions, and was negatively related to helplessness, job depression, and turnover intentions. Furthermore, personal control partially mediated the relationships between feedback environment and job satisfaction as well as job depression. Helplessness partially mediated the relationships between feedback environment and job depression, job satisfaction, and turnover intentions. This study adds to the literature on feedback environment in highlighting the importance of the supervisor–employee feedback environment for well-being at work and introducing personal control and helplessness as mediating variables.     

上司人际公平如何影响员工工作结果:有中介的调节效应

本文探讨了上司的人际公平怎样影响员工工作满意度和人际层面组织公民行为,以及这种影响何时更强或更弱。通过对237名在职人员调查,结果发现:(1)员工的上司信任在人际公平与工作满意度、人际层面组织公民行为之间具有部分和完全中介作用;(2)上司权力对人际公平效应具有调节作用:当上司权力较高时,人际公平显著影响员工对他的信任,进而影响工作满意度和人际层面组织公民行为;而当其权力较低时,人际公平的影响不明显。     

Relationship Between the Supervisory Working Alliance and Outcomes: A Meta‐Analysis

This study investigated the relationships between the supervisory working alliance and supervision outcome variables using meta‐analysis. The authors reviewed 27 articles, dissertations, and theses published between 1990 and 2018. The authors used the MIX program to calculate the meta‐analyses. The results indicate that the supervisory working alliance is positively related to supervision outcome variables. Supervisees’ perceived relationship with the supervisor was positively related to the relationship with the client. This shows that the phenomenon of isomorphism is a repeated pattern in the relationships in supervision and counseling. The authors discuss the limitations and implications.     

Antecedents of employees' mental health—The role of career and work satisfaction

It was hypothesized that individual and situational variables, as a whole, will show stronger relationships with work-related attitudes than with mental health indices. Work-related attitudes, on the other hand, were expected to contribute more strongly to mental health than the individual and situational variables. Results obtained from two groups of staff professionals and retail store managers, using primarily questionnaire data, supported these hypotheses. Career and work satisfaction emerged as the strongest contributors to mental health. Situational variables such as job characteristics, supervisory style, and pay related more strongly to the attitudinal variables than to mental health. This pattern suggests that career and work satisfaction may serve as intervening variables in the relationship between situational variables and mental health.     

Morale and Job Satisfaction Among Nurses: What Can Hospitals Do?

In an attempt to account for morale and job satisfaction among 314 nurses, this study investigated the influence of work-related and interpersonal variables. Morale on the unit was directly related to supervisor support, co-worker relationships, and work recognition. Personal morale was accounted for by recognition, physical environment, the job itself, and pay. Job satisfaction was predicted by personal morale, work commitment, job clarity, work pressure, and innovation. Suggestions for improving nurse morale and job satisfaction are made.     

Supportive supervisors improve employees' daily lives: The role supervisors play in the impact of daily workload on life satisfaction via work–family conflict

This article presents a multilevel approach that uncovers how day-to-day variations in workload influence life satisfaction by creating work–family conflict, as well as the role supportive supervisors play in influencing these daily relationships. In this experience-sampling study, 135 employees responded to 2 daily surveys (one at work and one at home) for 5 days and a one-time post-study survey. With a total of 810 surveys, hierarchical linear modeling revealed that employees' daily perceived workload positively predicted daily work–family conflict, which in turn negatively predicted daily life satisfaction. Importantly, we found support for a cross-level interaction where supervisor work–family specific support (measured once in the post-study survey) negatively moderated the relationship between daily workload and work–family conflict, attesting the importance of supervisory support in reducing daily interference between work and family.     

THE RELATIONS OF DAILY COUNTERPRODUCTIVE WORKPLACE BEHAVIOR WITH EMOTIONS, SITUATIONAL ANTECEDENTS, AND PERSONALITY MODERATORS: A DIARY STUDY IN HONG KONG

In this diary study conducted in Hong Kong, we examined a theoretical model in which negative emotions serve as an explanatory mechanism through which daily stressors impact daily counterproductive work behavior (CWB). We further theorized that personality variables (negative affectivity, Conscientiousness, and Agreeableness) would exert cross-level effects on the within-person relationships. Hierarchical linear modeling results based on a sample of 231 individuals and 5,583 observations across 25 days provide partial support for the mediating role of negative emotions in the within-person stressor–CWB relationships. Specifically, we found that negative emotions (a) partially mediated the within-person relation of perceived ambiguity with CWB directed at the organization, (b) fully mediated the relation of supervisor interpersonal injustice with CWB directed at individuals, and (c) fully mediated the relation of customer interpersonal injustice with CWB directed at the organization. High levels of trait negative affectivity were found to strengthen the within-person relation between daily supervisor interpersonal injustice and daily negative emotions. As expected, high levels of trait Conscientiousness and Agreeableness were found to weaken the within-person relations of daily negative emotions with daily CWB directed at the organization and individuals.     

Homonegativism and sexual orientation matching in counseling supervision

The present study examined the effects of sexual orientation matching and supervisory role on supervisory style and satisfaction with homonegativism as a covariate. Supervisory style significantly correlated with satisfaction for supervisors when trainees were heterosexual but not when trainees were lesbian, gay, or bisexual. Regardless of supervisor or trainee sexual orientation, the supervisors’ homonegativism significantly negatively correlated with trainees’ satisfaction and ratings of supervisors’ style. No significant differences in supervisory style were found among supervision dyads cross-matched for sexual orientation while controlling for homonegativism.     

The Relationship Between Counseling Trainee Perfectionism and the Working Alliance With Supervisor and Client

The relationships between perfectionism, counseling self‐efficacy, and the supervisory and client working alliance were investigated among 143 counseling trainees and 46 supervisor–trainee dyads. Maladaptive perfectionism was negatively correlated with the supervisory alliance and working alliance. Counseling self‐efficacy moderated the relationship between adaptive perfectionism and the supervisory alliance (perspective of the counseling trainee) and maladaptive perfectionism and the supervisory alliance (perspective of the supervisor). The authors conclude that supervisors should consider perfectionism and counseling self‐efficacy as important factors in supervision.     

Locus of control and self-esteem as correlates of role orientation in traditional and nontraditional women

This research attempted to establish relationships between locus of control, self-esteem, and traditional-nontraditional behavior. It was hypothesized that (1) women tending toward internality and high self-esteem should be more likely to manifest nontraditional behaviors, as evidenced through career-oriented roles, and to rank these roles as their primary source of satisfaction; and (2) women tending toward externality and low self-esteem should be more likely to manifest traditional behavior, as evidenced through family-oriented roles, and to rank these roles as their primary source of satisfaction. The sample consisted of 91 White females in a southern metropolitan area. The data were collected using a survey design. As expected, high self-esteem internals were more likely to manifest nontraditional behavior. Contrary to expectation, low self-esteem externals were more nontraditional in role orientation.     

Combined Effects of Positive and Negative Affectivity and Job Satisfaction on Job Performance and Turnover Intentions

Capturing data from employee–supervisor dyads (N = 321) from eight organizations in Pakistan, including human service organizations, an electronics assembly plant, a packaging material manufacturing company, and a small food processing plant, we used moderated regression analysis to examine whether the relationships between trait affect (positive affectivity [PA] and negative affectivity [NA]) and two key work outcome variables (job performance and turnover) are contingent upon the level of job satisfaction. We applied the Trait Activation Theory to explain the moderating effect of job satisfaction on the relationship between affect and performance and between affect and turnover. Overall, the data supported our hypotheses. Positive and negative affectivity influenced performance and the intention to quit, and job satisfaction moderated these relationships. We discuss in detail the results of these findings and their implications for research and practice.     

Moderators of the influence of supervisor-subordinate similarity on subordinate outcomes

Gender, racial, and ethnic similarity were examined for 2,883 subordinate-supervisor dyads in a military setting. All forms of demographic similarity were weakly associated with satisfaction with one's supervisor and continued membership in the Army. White subordinates under the supervision of non-Whites expressed the lowest level of satisfaction with supervision. Two moderators were examined: supervisory support of equal opportunity and the length of time worked with a supervisor. Results underscore the value of fine-grained analyses in the area of relational demography and the value of studying temporal dynamics associated with relational demography.     

Work ethic and grit: An examination of empirical redundancy

The purpose of this study was to examine the relationship between work ethic and grit. Several direct relationships were examined at the dimension and broader construct-level, as well as each variable's relationships with external variables. Work ethic and grit were moderately correlated at the broader construct-level, both related to conscientiousness, and several dimensions of the constructs were related. Work ethic explained significant incremental variance in job satisfaction and turnover intentions above and beyond grit. However, grit explained incremental variance in stress above and beyond work ethic. Study implications, limitations, and future directions are discussed.     

The impact of justice climate and justice orientation on work outcomes: a cross-level multifoci framework

In this article, which takes a person-situation approach, the authors propose and test a cross-level multifoci model of workplace justice. They crossed 3 types of justice (procedural, informational, and interpersonal) with 2 foci (organization and supervisor) and aggregated to the group level to create 6 distinct justice climate variables. They then tested for the effects of these variables on either organization-directed or supervisor-directed commitment, satisfaction, and citizenship behavior. The authors also tested justice orientation as a moderator of these relationships. The results, based on 231 employees constituting 44 work groups representing multiple organizations and occupations, revealed that 4 forms of justice climate (organization-focused procedural and informational justice climate and supervisor-focused procedural and interpersonal justice climate) were significantly related to various work outcomes after controlling for corresponding individual-level justice perceptions. In addition, some moderation effects were found. Implications for organizations and future research are discussed.     

On psychoanalytic supervision

The author provides both a theoretical context for, and clinical illustrations of, the way in which he thinks and works as a psychoanalytic supervisor. The analytic supervisory experience is conceived of as a form of 'guided dreaming'. In the supervisory relationship, the supervisor helps the analyst to dream (to do conscious and unconscious psychological work with) aspects of the analytic relationship that the analyst is unable to dream or is only partially able to dream. It is the task of the supervisory pair to 'dream up' the patient, that is, to create a 'fi ction' that is true to the supervisee's emotional experience with the analysand. To carry out this work, the supervisor must provide a frame that ensures the supervisee's freedom to think and dream and be alive to what is occurring in the analytic and the supervisory relationship, as well as in the interplay between the two. In one of the clinical illustrations presented, the author illustrates his conception of the importance of the feeling on the part of supervisor and supervisee that (at least occasionally) they have 'time to waste'. Such a state of mind may provide an opportunity for a type of freely associative thinking that enhances the range and depth of what can be learned from the supervisory experience. In another clinical example, the author describes his own experience in supervision with Harold Searles, which contributed to his conception of the supervisory process.     

Influence of school-level variables on aggression and associated attitudes of middle school students

This study sought to understand school-level influences on aggressive behavior and related social cognitive variables. Participants were 5106 middle school students participating in a violence prevention project. Predictors were school-level norms opposing aggression and favoring nonviolence, interpersonal climate (positive student–teacher relationships and positive student–student relationships), and school responsiveness to violence (awareness and reporting of violence and school safety problems). Outcomes were individual-level physical aggression, beliefs supporting aggression, and self-efficacy for nonviolent responses. School norms and both interpersonal climate variables had effects on all three outcomes in theorized directions. Only one of the responsiveness measures, awareness and reporting of violence, had theoretically consistent effects on all outcomes. The other, school safety problems, affected self-efficacy later in middle school. Evidence of gender moderation was generally consistent with greater influence of school-level factors on female adolescents. Discussion focuses on implications in light of previous research and intervention possibilities.