Perceived Legitimacy of a Promotion Decision in Relation to Deservingness,Entitlement, and Resentment in the Context of Affirmative Action and Performance1

This study tests a model relating perceived legitimacy of a promotion committee's decision to the deservingness and entitlement of a male or female candidate for promotion and to resentment about the decision. University students responded to scenarios in which deservingness was manipulated by information about the quality of the candidate's performance; entitlement was manipulated by information about an affirmative‐action policy. Results showed strong positive effects of perceived deservingness on perceived legitimacy, which were partially mediated by resentment. Perceived entitlement was also a positive predictor of perceived legitimacy. Gender bias occurred, especially in regard to resentment and when the male candidate was promoted. The study extends deservingness theory to a new area and provides evidence for the distinction between deservingness and entitlement.     

Psychological entitlement: interpersonal consequences and validation of a self-report measure

Nine studies were conducted with the goal of developing a self-report measure of psychological entitlement and assessing its interpersonal consequences. The Psychological Entitlement Scale (PES) was found to be reliable and valid (Study 1, 2), not associated with social desirability (Study 2), stable across time (Study 3), and correlated negatively with two of the Big Five factors: agreeableness and emotional stability (Study 4). The validity of the PES was confirmed in studies that assessed willingness to take candy designated for children (Study 5) and reported deservingness of pay in a hypothetical employment setting (Study 6). Finally, the PES was linked to important interpersonal consequences including competitive choices in a commons dilemma (Study 7), selfish approaches to romantic relationships (Study 8), and aggression following ego threat (Study 9). Psychological entitlement has a pervasive and largely unconstructive impact on social behavior.     

Affirming the self to promote agreement with another: lowering a psychological barrier to conflict resolution

Two studies investigated the capacity of a self-affirmation intervention to lower a psychological barrier to conflict resolution. Study 1 used a role-play scenario in which a student negotiated with a professor for greater rewards for work on a collaborative project. A self-affirmation manipulation, in which participants focused on an important personal value, significantly reduced their tendency to derogate a concession offered by the professor relative to one that had not been offered. Study 2 replicated this effect and showed that the phenomenon did not depend on the self-affirmed participant's experience of a heightened sense of deservingness or a tendency to make positive attributions about the professor. Distraction and explicit mood enhancement were also ruled out as mediators of the self-affirmation effect, which appears to stem from motivational rather than explicit cognitive processes.     

Deservingness,liking relations,schadenfreude, and other discrete emotions in the context of the outcomes of plagiarism

This study investigated effects of like/dislike relations on schadenfreude and other discrete emotions in the context of plagiarism. The predicted emotions were derived from a structural analysis of how the appraisal of deservingness affects emotional reactions to positive or negative outcomes for self or other. One hundred forty‐six undergraduate participants responded to scenarios in which either hypothetical self or other (a classmate) plagiarised information from the internet for a class assignment and either received a high grade (undeserved outcome) or a penalty (deserved outcome). Hypothetical self was represented as either high or low in self‐esteem, other as liked or disliked. As predicted, liking relations moderated perceived deservingness. Schadenfreude (or pleasure) occurred when the disliked classmate received a deserved penalty for detected plagiarism but not when he/she suffered an undeserved positive outcome. This difference was reversed for the emotion of disappointment. Effects on other discrete emotions such as guilt and resentment are also reported.     

Deservingness and emotions: Applying the structural model of deservingness to the analysis of affective reactions to outcomes

This chapter describes how a structural model of deservingness governed by a principle of balance may be applied to the analysis of emotions relating to deserved or undeserved outcomes of other or of self. In each case perceived deservingness/undeservingness is assumed to mediate both general emotional reactions such as pleasure and dissatisfaction and discrete emotions such as sympathy, resentment, disappointment, and guilt, depending on outcome (positive, negative), the evaluative structure of action/outcome relations, and whether outcomes relate to other or to self. Evidence from studies of reactions to success or failure, and reactions to penalties for offences, supports the analysis, as does earlier research on tall poppies or high achievers. The theoretical analysis is then related to the wider psychological literature on justice and emotions, especially to appraisal theory as exemplified in Weiner's approach. Also discussed are issues concerned with reciprocal relations between affect and deservingness, thoughtful versus automatic processing, new extensions of balance theory, and variables such as like/dislike relations, ingroup/outgroup relations, and perceived responsibility that would moderate perceived deservingness/undeservingness, thereby influencing the emotions that are assumed to be activated in each case.     

When and how forgiving benefits victims: Post‐transgression offender effort and the mediating role of deservingness judgements

For all the well‐established benefits of forgiveness for victims, when and how is forgiving more likely to be beneficial? Three experimental studies found that forgiving is more likely to be beneficial when victims perceived reparative effort by offenders such that offenders deserve forgiveness. Deservingness judgements were elicited by manipulating post‐transgression offender effort (apology/amends). When offenders apologized (Study 1; recall paradigm) or made amends (Study 2; hypothetical paradigm) and were forgiven—relative to transgressors who did not apologize/make amends but were still forgiven—forgiving was beneficial. These findings—that deserved forgiveness is more beneficial for victims than undeserved forgiveness—were replicated when forgiving itself was also manipulated (Study 3). Moreover, Study 3 provided evidence to indicate that if a victim forgives when it is not deserved, victim well‐being is equivalent to not forgiving at all. Of theoretical and practical importance is the mediating effect of deservingness on relations between post‐transgression offender effort and a victim's personal consequences of forgiving.     

Judging deservingness and affect in relation to another's employment or unemployment: a test of a justice model

In a study that was based on a structural model of deservingness, 24 male and 80 female undergraduate students responded to scenarios in which either a liked or disliked unemployed stimulus person expended either high or low effort and then either obtained employment or remained unemployed. Results showed that, when the outcome was employment, judgements of responsibility, deservingness, and pleasure about the successful outcome were higher when the stimulus person expended high effort rather than low effort. When the outcome was unemployment, judgements of responsibility, deservingness, and reported pleasure about the unsuccessful outcome were higher when the stimulus person displayed low effort rather than high effort in seeking a job and participants reported feeling less sympathetic and more annoyed with the stimulus person and less inclined to provide financial assistance. Liking relations had most effects in the employed condition. The employed outcome elicited more reported pleasure and less resentment for the liked stimulus person and he or she was judged to be more responsible for and more deserving of employment than the disliked stimulus person. The results were discussed in relation to component balanced and unbalanced structures within the structural model and they also suggested some elaboration of the responsibility variable. © 1998 John Wiley & Sons, Ltd.     

Using Message Framing to Promote Social Support in Depression: When Misery Makes Better Company

A depressed person may have particular difficulty obtaining social support unless, as previous research indicates, members of the person’s support network believe that their interactions with the depressed person will be rewarding. Continuing this line of research, two studies investigated how message framing influences perceptions of providing social support to someone diagnosed with depression. In Study 1, participants first evaluated a website created by the research team, which emphasized either the rewards of volunteering to help individuals suffering from depression (gain-framed) or the drawbacks of not volunteering (loss-framed). One week later, participants read a vignette about a friend suffering from depression. Participants initially exposed to the gain-framed website indicated that the friend was in greater need of help, and they expressed stronger intentions to help and maintain supportive contact with the friend. The first phase of Study 2 was identical to the first phase of Study 1. However, a week after evaluating the framed website, participants interacted via instant messaging with a confederate posing as a prospective undergraduate student, who disclosed during the conversation that she had been diagnosed with depression. Participants initially exposed to the gain-framed website indicated greater comfort interacting with the prospective student and greater willingness to engage in follow-up interactions with the student (e.g., exchange emails, talk on the phone) compared to participants initially exposed to the loss-framed website. The implications of these findings for increasing the provision of social support to individuals with depression are discussed.     

Too proud to let go: narcissistic entitlement as a barrier to forgiveness

Narcissistic entitlement impedes forgiveness in ways not captured by other robust predictors (e.g., offense severity, apology, relationship closeness, religiosity, Big Five personality factors), as demonstrated in 6 studies. Narcissistic entitlement involves expectations of special treatment and preoccupation with defending one's rights. In Study 1, entitlement predicted less forgiveness and greater insistence on repayment for a past offense. Complementary results emerged from Study 2, which used hypothetical transgressions, and Study 3, which assessed broad forgiveness dispositions. Study 4 examined associations with the Big Five, and Study 5 extended the findings to a laboratory context. Study 6 demonstrated that entitlement predicted diminished increases in forgiveness over time. Taken together, these results suggest that narcissistic entitlement is a robust, distinct predictor of unforgiveness.     

Distinguishing the desire to learn from the desire to perform: The social value of achievement goals

We sought to distinguish mastery goals (i.e., desire to learn) from performance goals (i.e., desire to achieve more positive evaluations than others) in the light of social judgment research. In a pilot study, we made a conceptual distinction between three types of traits (agency, competence, and effort) that are often undifferentiated. We then tested the relevance of this distinction for understanding how people pursuing either mastery or performance goals are judged. On self-perception, results revealed that effort was predicted by the adoption of mastery goals and agency by performance goals (Study 1). On judgments, results showed that (a) the target pursuing mastery goals was perceived as oriented toward effort, and (b) the target pursuing performance goals was oriented toward agency (Study 2). Finally, these links were shown again by participants who inferred a target’s goals from his traits (Study 3). Results are discussed in terms of the social value of achievement goals at school.     

Just ignore or counterattack? On the effects of different strategies for dealing with political attacks

During political races, candidates have to decide how to deal with the negative remarks from opposing candidates: just ignore or counterattack? In two studies, we investigated some of the consequences of this choice. In Study 1, participants were presented with a political candidate who systematically attacked his opponent and with the reactions of the attacked candidate: across conditions, the attacked candidate only focused on his political program or counterattacked. Results showed an overt condemnation of the choice to counterattack but a higher spontaneous conformity toward the candidate who counterattacked. Study 2 replicated and extended these results indicating that the gender of the attacked candidate did not affect the results. Moreover, Study 2 showed that conformity toward the attacked candidate was positively related to the predicted chances of winning the election. Results are discussed in relation to their theoretical and applied implications. Copyright © 2012 John Wiley & Sons, Ltd.     

Deservingness and emotions: Testing a structural model that relates discrete emotions to the perceived deservingness of positive or negative outcomes

A study is described that tested a model (Feather in Eur Rev Soc Psychol 17:38–73, 2006) relating emotions to the appraisal of outcome deservingness for self or other person. Outcome deservingness was assumed to depend on the evaluative structure of action/outcome relations (Feather in Values, achievement, and justice: studies in the psychology of deservingness. Kluwer/Plenum Publishers, New York, 1999b). The study tested predictions about relations between this structure and the emotions of pleasure, admiration, pride, resentment, anger, sadness, sympathy, guilt, regret, disappointment, and surprise. The study used a hypothetical scenario involving an applicant for a position in an organization where the applicant could either be other or self. Results that focused on planned comparisons and the action by focus interactions supported the analysis for both the positive outcome and the negative outcome conditions and they were consistent with the hypothesis that the appraisal of outcome deservingness would mediate at least in part the type of emotion that was reported when a positive or negative outcome followed a positive or negative action. Results were discussed in relation to the social psychology of justice and the emotions.     

Framing matters: contextual influences on interracial interaction outcomes

Previous studies indicate that interracial interactions frequently have negative outcomes but have typically focused on social contexts. The current studies examined the effect of manipulating interaction context. In Study 1, Black and White participants worked together with instructions that created either a social focus or a task focus. With a task focus, interracial pairs were more consistently synchronized, Black participants showed less executive function depletion, and White participants generally showed reduced implicit bias. Follow-up studies suggested that prejudice concerns help explain these findings: White participants reported fewer concerns about appearing prejudiced when they imagined an interracial interaction with a task focus rather than a social focus (Study 2a), and Black participants reported less vigilance against prejudice in an imagined interracial interaction with a task focus rather than a social focus (Study 2b). Taken together, these studies illustrate the importance of interaction context for the experiences of both Blacks and Whites.     

Stigma and Discrimination in Health-Care Provision to Drug Users: The Role of Values, Affect, and Deservingness Judgments

This study examined the role of values, affect, and deservingness judgments in health professionals' views of patients with stigmatized conditions (e.g., drug dependence). Participants were 277 nurses who responded to a survey containing 2 scenarios of a nurse providing high- or low-quality care to a patient with a condition related to prolonged use of alcohol or heroin. Affective responses to the patient were more positive for nurses with higher self-transcendence values, and more negative for nurses with higher conservation values. Deservingness judgments were predicted by positive and negative affect toward the patient, but not by attributions of responsibility for drug use. Deservingness judgments emerged as strong predictors of nurses' satisfaction with the provision of high- or low-quality care. The findings imply that the deservingness judgments made by nurses reflected strong entitlement norms concerning the provision of proper care for patients that were independent of patients' perceived responsibility for their condition.     

Perspective taking and opinions about forms of reparation for victims of historical harm

The authors investigated the effects of perspective taking on opinions about reparations for victims of historical harm. In two studies, they showed that when non-Indigenous Australians took an Indigenous Australian perspective, this increased perceived entitlement to, and decreased anger toward, monetary compensation. Moreover, perceived entitlement mediated the relationship between anger about monetary compensation and perspective taking. Study 2 demonstrated the mutual influence of emotions and perceived entitlement. In particular, self-image shame rather than group-based guilt or anger predicted support for reparation when an Indigenous Australian perspective was adopted. The results suggest that taking the perspective of people who have experienced harm from one's own group can bolster a commitment to positive social change in relation to a pressing social issue.     

Self-Serving Bias or Simply Serving the Self? Evidence for a Dimensional Approach to Narcissism

Previous research has suggested that narcissism can be conceptualized as a multidimensional construct consisting of the related, but unique, dimensions of grandiosity and entitlement. The current studies examined the divergent associations of grandiosity and entitlement with respect to different types of self-serving strategies. In Study 1, we found that narcissistic grandiosity, but not entitlement, was positively associated with a self-enhancing strategy of unrealistic optimism. This association was not mediated by self-esteem. In Study 2, narcissistic entitlement, but not grandiosity, was predictive of unethical decision-making, an interpersonal self-promotional strategy that advances the self at the expense of others. Together, both studies support a model of narcissism consisting of a relatively intrapersonal dimension of grandiosity and a relatively interpersonal dimension of entitlement.     

Rumination, negative cognition, and their interactive effects on depressed mood

Response styles theory posits that rumination represents a trait vulnerability to depression. Recent evidence has suggested that rumination predicts changes in depression more strongly among individuals with high levels of negative cognition. Three studies evaluated this model of interactive vulnerabilities. Study 1 provided empirical support for the distinction between rumination and negative cognitive content. The next 2 studies investigated the interactive model in the laboratory. Study 2 randomly assigned participants to either ruminate or distract following a sad mood induction. This study found that rumination was more strongly associated with dysphoria among individuals who report high levels of negative cognition. Similarly, Study 3 found that rumination and negative cognition interact to predict changes in dysphoria across a no-task delay period following a sad mood induction. These studies provide support for an interactive model in which rumination amplifies the deleterious effects of negative cognition.     

Diffusion of entitlement: An inhibitory effect of scarcity on consumption

Four studies demonstrated that increasing a desirable commodity's scarcity (i.e., decreasing its supply or increasing demand for it) can inhibit people from claiming the commodity for themselves, thereby delaying its consumption. In Study 1, participants were slower to claim a commodity when its supply was limited versus unlimited. In Study 2, participants expressed more disapproval of someone who took the last commodity compared to the second-last commodity. Participants in Study 3 anticipated that increased demand for a commodity would make them less likely to claim it despite wanting it more. Study 4 showed that the more participants there were who could claim a commodity, the longer it went unclaimed. The inhibitory effect of scarcity was mediated by diminished entitlement to the commodity (Study 3), and increasing entitlement reduced the inhibition against taking scarce commodities (Studies 1 and 2). These findings are discussed in the context of individuals' concern with equality.     

Can Ego-Depletion Be Helpful? Testing the Process Model Implication That Ego-Depletion Reduces Irrational Persistence

The present research investigated the effect of state self-control on irrational persistence, which refers to pursuing a course of action beyond when the effort can no longer be justified given the cost of persisting and/or probability of success. In 3 studies, ego-depletion reduced the level of irrational persistence displayed by participants. In Study 1, ego-depleted participants were less tolerant of ineffective default computer settings that wasted their time. In Study 2, ego-depleted participants solved more anagrams than nondepleted participants when given only a limited amount of time to solve anagrams that ranged from easy to difficult and skipping was allowed. Study 3 conceptually replicate the effect of Study 2 but produced a smaller effect size.     

Individual Differences in Commitment to Value‐Based Beliefs and the Amplification of Perceived Belief Dissimilarity Effects

The commitment to beliefs (CTB) framework (Maxwell‐Smith & Esses, 2012) proposes that there are individual differences in the extent to which people generally follow beliefs that are a reflection of their values. The current research hypothesized that CTB would amplify the effects of perceived belief dissimilarity or incompatibility, such that individuals higher in CTB would display more pronounced reactions to belief‐relevant groups, events, or individuals seen as incompatible with their value‐based beliefs. We tested our hypothesis in three studies that assessed participants' CTB and their perceptions of belief dissimilarity or incompatibility with regard to other religious groups (Study 1), political parties during a national election (Study 2), and their romantic partner (Study 3). CTB amplified the effects of perceived belief dissimilarity or incompatibility on people's biases toward other religious groups, voting intentions and behavior in a national election, and their evaluative and behavioral responses toward their romantic partner. These results collectively suggest that perceptions of belief dissimilarity or incompatibility are particularly important cues for individuals with higher levels of CTB as they encounter other people or events that are relevant to their beliefs.