Situational Perspective Taking as an Intervention for Improving Attitudes Toward Organizations that Invest in Diversity Management Programs

Purpose

In order for diversity management programs to serve as competitive resources, organizations must attract employees who will fit in and support an organization’s diversity management programs. Two experiments examined situational perspective taking, in which one imagines being the target of workplace discrimination, as an intervention to increase positive attitudes toward organizations that invest in diversity management programs. Participant gender and ethnic identity were examined as moderators.

Design/Methodology/Approach

In two experiments, managers (study 1) and active job seekers (study 2) were instructed to imagine and write down how they would feel if they were the targets of workplace discrimination and read recruitment materials of an organization and its investment in diversity management programs.

Findings

Both studies showed that engaging in a situational perspective taking about being the target of workplace discrimination led to more P-O fit and organizational attraction toward an organization that has diversity management programs. The effect of situational perspective taking had a greater impact on White men than on women and ethnic minority participants.

Implications

These results suggest that the design of organizational recruitment activities should highlight their support of diversity management programs and emphasize that all member benefit from diversity management programs. Originality/value—despite theoretical work that suggests that organizational attitudes are an important factor for the effectiveness of diversity management programs, this is the first known research that shows that perspective taking can help people see the value in diversity management.

     

I feel you feel what I feel: Perceived perspective‐taking promotes victims' conciliatory attitudes because of inferred emotions in the offender

In the context of bullying in a nursing workplace, we test the argument that an offender's perspective‐taking promotes victim conciliation, mediated by perceived perspective‐taking, that is, the extent to which the victim perceives the offender as taking their perspective. Perceived perspective‐taking facilitates the attribution of moral emotions (remorse, etc.) to the offender, thereby promoting conciliatory victim responses. However, perceived perspective‐taking would be qualified by the extent to which the severity of consequences expressed in the offender's perspective‐taking matches or surpasses the severity for the victim. In Studies 1 and 2 (Ns = 141 and 122, respectively), victims indicated greater trust and/or forgiveness when the offender had taken the victim's perspective. This was sequentially mediated by perceived perspective‐taking and victim's inference that the offender had felt moral emotions. As predicted, in Study 2 (but not Study 1), severity of consequences qualified victims' perceived perspective‐taking. Study 3 (N = 138) examined three potential mechanisms for the moderation by severity. Victims attributed greater perspective‐taking to the offender when the consequences were less severe than voiced by the offender, suggesting victims' appreciation of the offender's generous appraisal. Attributions of perspective‐taking and of moral emotions to the offender may play an important role in reconciliation processes. Key outcome: To the extent that victims perceive the offender as taking their perspective (perceived perspective‐taking), they infer that the offender feels more moral emotions, prompting victims to be more conciliatory. Perceived perspective‐taking benefits from the offender over‐stating the consequences to the victim.     

Offenders’ claims of taking the victims’ perspective can promote forgiveness,or backfire! The moderating role of correctly voicing the victims’ emotions in collective apologies

In the context of collective apologies, we investigate whether offenders’ claim to have taken the victims’ perspective enhances victims’ conciliation. We argue this depends on whether offenders acknowledge emotions in victims that match victims’ emotional experience. In Studies 1 and 2 (Ns = 152 and 171), using scenarios, we experimentally manipulated offenders’ claim and the qualitative or quantitative match of acknowledged emotions. When acknowledged emotions matched victims’ experience, claimed perceptive‐taking increased conciliatory victim responses; but when emotions did not match, the offenders’ claim reduced conciliatory victim responses. In Study 3 (N = 138), African‐Americans were presented with the U.S. government's apology for slavery. We manipulated the perspective‐taking claim and measured the similarity of the emotion profile expressed in the apology to that experienced by African‐Americans over their enslavement. With greater mismatch, the perspective‐taking claim backfired, reducing conciliatory responses. Correct acknowledgment of emotions is key for victims perceiving perspective‐taking and responding conciliatorily.     

The Experience of Failed Humor: Implications for Interpersonal Affect Regulation

Purpose

The purpose of this study was to investigate failed interpersonal affect regulation through the lens of humor. We investigated individual differences that influenced people’s affective and cognitive responses to failed humor and their willingness to persist in the interpersonal regulation of positive affect after a failed attempt.

Design/Methodology/Approach

Using well-established autobiographical narrative methods and surveys, we collected data at two time points. All participants (n = 127) received identical surveys at time 1. At time 2, they were randomly assigned to complete a narrative about either successful or failed humor as well as a second survey.

Findings

Using moderated regression analyses and SEM, we found significant differences between our failed and successful humor conditions. Specifically, individual differences, including gender, affective perspective taking, and humor self-efficacy, were associated with negative reactions to failed humor and the willingness of individuals to persist in the interpersonal regulation of positive affect. Moreover, affective perspective taking moderated the effect of gender in both the failed and successful humor conditions.

Implications

Our results suggest that failed humor is no laughing matter. Understanding individuals’ willingness to continue in attempts to regulate the affect of others contributes to the comprehension of an understudied phenomenon that has implications for interpersonal behavior in organizations such as helping, group decision making, and intragroup conflict.

Originality/Value

Studies of interpersonal affect regulation often focus on people’s ability to successfully regulate others’ emotions. In contrast, this is the first quantitative study to explore factors that influence individual’s willingness to persist in interpersonal affect regulation after failure, and to investigate how individual differences influence the personal outcomes associated with failed attempts.     

Videoconferencing versus face-to-face psychotherapy: Insights from patients and psychotherapists about comparability of therapeutic alliance,empathy and treatment characteristics

Objective

Videoconferencing psychotherapy (VCT) is an effective treatment option. Yet, it is unclear whether a similar therapeutic alliance as in conventional face-to-face psychotherapy (F2F) can be achieved, since previous studies yielded mixed results. Furthermore, surveys about the attitudes towards VCT amongst patients have been missing until now. The current study gathered opinions from patients and psychotherapists about the perceived comparability of VCT and F2F regarding contextual factors and treatment characteristics, focusing on therapeutic alliance and empathy.

Method

An online survey amongst patients (N = 189) and practitioners (N = 57) taking part in cognitive behavioural therapy was conducted after the first lockdown in Germany due to the COVID-19 pandemic and a resulting transition from F2F to VCT for most participants.

Results

While patients experienced therapeutic alliance and empathy as comparable, psychotherapists indicated advantages of F2F. Both groups indicated advantages of F2F for the therapy contents and expressed advantages of VCT for flexibility regarding location and time. More than half of the participants expressed a preference for a combination of analogue and digital therapy.

Conclusion

The perceived disadvantages of VCT can be addressed, for example, with training programmes for psychotherapists targeting communication in VCT and adapting established psychotherapy methods to a digital format to further improve VCT.     

On the relation between spontaneous perspective taking and other visuospatial processes

Common processes and representations engaged by visuospatial tasks were investigated by looking at four frequently used visuospatial research paradigms, the aim being to contribute to a better understanding of which specific processes are addressed in the different paradigms compared. In particular, the relation between spontaneous and instructed perspective taking, as well as mental rotation of body-part/non-body-part objects, was investigated. To this end, participants watched animations that have been shown to lead to spontaneous perspective taking. While they were watching these animations, participants were asked to explicitly adopt another perspective (Experiment 1), perform a mental object rotation task that involved a non-body-part object (Experiment 2), or perform a mental rotation of a body-part object (Experiment 3). Patterns of interference between the tasks, reflected in the reaction time patterns, showed that spontaneous and instructed perspective taking rely on similar representational elements to encode orientation. By contrast, no such overlap was found between spontaneous perspective taking and the rotation of non-body-part objects. Also, no overlap in orientation representation was evident with mental body-part rotations. Instead of an overlap in orientation representations, the results suggest that spontaneous perspective taking and the mental rotation of body parts rely on similar—presumably, motor—processes. These findings support the view that motor processes are involved in perspective taking and mental rotation of body parts.     

Empowering public service workers to face bystander conflict: Enhancing resources through a training intervention

Public service employees work in occupations that are accompanied with high psychosocial risks. Police, firefighters, and paramedics are increasingly being confronted with argumentative, conflicting bystanders that frustrate them in executing their task. We developed a resource‐enhancement intervention and tested its usefulness for securing employees’ effective functioning and well‐being in bystander conflict. In a simulation‐based pre‐test post‐test control group design, paramedics in the intervention condition received training about how to increase their resources in terms of conflict management efficacy, perspective taking, task support, and emotional support. For those in the control condition, no such training was provided. Comparing pre‐ and post‐test measures (n = 81) of the participants in the intervention and control groups, we found evidence that the intervention successfully increased employees’ resources over time. Moreover, we found considerable support for a positive link between these resources and employees’ affective well‐being and job dedication. Thus, our study suggests that a resource‐enhancing intervention can serve as an important means to protect public service employees against the deleterious effects of bystander conflict.

Practitioner points

• A resource‐enhancing intervention can protect public service employees against the deleterious effects of bystander conflict.
• Resources related to dealing with a hindering bystander, as well as resources facilitating the continuation of the primary task, are positively associated with employees’ affective well‐being, job dedication, and job performance.

     

Visual perspective taking for avatars in a Simon task

In modern digital applications, users often interact with virtual representations of themselves or others, called avatars. We examined how these avatars and their perspectives influence stimulus–response compatibility in a Simon task. Participants responded to light/dark blue stimuli with left/right key presses in the presence of a task-irrelevant avatar. Changes in stimulus–response compatibility were used to quantify changes in the mental representation of the task and perspective taking toward this avatar. Experiments 1 and 2 showed that perspective taking for an avatar occurred in orthogonal stimulus–response mappings, causing a compatibility effect from the avatar’s point of view. In the following two experiments we introduced a larger variety of angular disparities between the participant and avatar. In Experiment 3, the Simon effect with lateralized stimulus positions remained largely unaffected by the avatar, pointing toward an absence of perspective taking. In Experiment 4, after avatar hand movements were added in order to strengthen the participants’ sense of agency over the avatar, a spatial compatibility effect from the avatar’s perspective was observed again, and hints of the selective use of perspective taking on a trial-by-trial basis were found. Overall, the results indicate that users can incorporate the perspective of an avatar into their mental representation of a situation, even when this perspective is unnecessary to complete a task, but that certain contextual requirements have to be met.     

Psychological support for people with dementia: A preliminary study

Aim/Purpose

Evidence suggests nonpharmacological therapies could improve quality of life in people with Alzheimer's disease (Olazaran et al., 2010). This study aimed to explore attitudes to, and acceptability of, psychological support for people with mild dementia, from their perspective.

Design/Methodology

Semi‐structured interviews were conducted with five people identified from secondary care services. Questions concerned the experience of being diagnosed, experience of support services and their opinion of alternative support options. Interviews were audio‐recorded, transcribed and analysed using thematic analysis.

Results/Findings

Three main themes were identified: loss, coping mechanisms and support. Loss of physical abilities was associated with loss of identity and place in the community. Coping mechanisms included asserting control, and growth and development, including engaging in new activities or using humour. Individual needs and preferences were key to effective support. Social aspects of support and opportunities to talk about their feelings were valued by participants. Counselling, mindfulness and group‐based activities, including walking and gardening, were viewed positively. Support from admiral nurses or specialist nurses tended to be viewed in terms of physical health needs, and most needed in later stages of dementia.

Research Limitations

Limitations include the small sample size, potential inaccuracies acknowledged by participants regarding recollections of events and researcher bias in hoping that psychological support would be well received.

Conclusions/Implications

Talking therapies and psychosocial interventions are acceptable sources of support. Person‐centred support which considers personal preferences and abilities can support people to live well with dementia.     

Chimpanzees (Pan troglodytes) know what can be seen from where

Visual perspective taking research has established that chimpanzees recognize what others can or cannot see in the presence of occluding barriers. Less is known about chimpanzees’ appreciation of what they themselves can or cannot see in similar situations. Additionally, it is unclear whether chimpanzees must rely on others’ gaze cues to solve such tasks or whether they have a more general appreciation of what can be seen from where. Hence, we investigated chimpanzees’ ability to anticipate what they would or would not be able to see from different visual perspectives. Food was hidden among arrays of open containers, with different containers providing visual access from unique viewing perspectives. Chimpanzees immediately adopted the correct perspective for each container type. Follow-up experiments showed that they were not simply moving to align themselves with visible openings. Our study thus suggests that chimpanzees have good visual perspective taking abilities with regard to themselves as well as others, and that both likely reflect a more general knowledge, at least implicit, of what can be seen from where.

How Benefit Information and Demographics Influence Employee Recruiting in Mexico

Purpose  

To examine the impact of benefit information in recruitment advertisements on job pursuit intentions.     

The Moderating Role of Locus of Causality in the Relationship Between Source of Information and Psychological Contract Breach Perceptions

Purpose

The purpose of this study was to investigate the role of information-seeking behaviors on the relationship between personality and psychological contract (PC) breach.

Approach

This study takes an interactionist (person × situation) perspective to examine how PC breach can be reduced in organizations. Survey data were obtained from 184 graduate students from psychology departments across the United States on variables related to personality, information-seeking behaviors, and PC breach.

Findings

Results indicated that external locus of causality (LoCa) is positively associated with PC breach, while information seeking from supervisors is negatively associated with breach. From an interactionist perspective, the positive association of external LoCa attribution style with breach was lessened as information seeking from supervisors increased, but heightened for participants who obtained information from peers, but not supervisors.

Implications

Such knowledge can potentially be used to help inform norm-setting strategies of organizations to possibly reduce the unwanted negative effects of PC breach.

Originality

This finding helps advance our theoretic understanding of the intersection between individual differences and situations and is the first study to examine interactions between LoCa and information sources with respect to PC breach.     

Determinants of Partner Opportunism in Strategic Alliances: A Conceptual Framework

Purpose  

We present a comprehensive framework of the key determinants of partner opportunism in strategic alliances.     

The ethics of clinical innovation in psychopharmacology: Challenging traditional bioethics

Objective  

To assess the scientific and ethical basis for clinical innovation in psychopharmacology.     

Developing and Validating a Quantitative Measure of Organizational Courage

Purpose  

To present the Organizational Courage Assessment (OCA) and explore its construct validity.     

Establishing a Diversity Program is Not Enough: Exploring the Determinants of Diversity Climate

Purpose  

This study provides an organizational level investigation of the determinants of perceptions of diversity climate among employees.     

Feelings or cognitions? Moral cognitions and emotions as longitudinal predictors of prosocial and aggressive behaviors

There is debate regarding the roles of sociomoral cognitions and emotions in understanding moral development. The short-term longitudinal relations among perspective taking, sympathy, prosocial moral reasoning, prosocial behaviors and aggression in adolescents were examined. Participants were 489 students (M age = 12.28 years, SD = .48; 232 boys) in public and private schools from predominantly middle class families in Valencia, Spain. Students completed measures of perspective taking, sympathy, prosocial moral reasoning, prosocial behaviors, and aggressive behaviors. Overall, structural equation modeling analyses showed that moral reasoning and emotions were interrelated and predicted both prosocial behaviors and aggression. Discussion focuses on the relevance of both social cognitions and emotions in moral development.     

A General Structure of Job Performance: Evidence from Two Studies

Purpose  

The purpose of this study is to test alternative models of job performance based on competing categorization criteria.     

Fostering Change-Oriented Behaviors: A Broaden-and-Build Model

Purpose

The purpose of this study was to develop and test a broaden-and-build model relating LMX to employees’ change-oriented behaviors (creative performance and taking charge) through the mediators of positive affect and psychological capital.

Design/Methodology/Approach

Time-lagged, two-source data were collected from 248 participants and 40 direct leaders, which composed a heterogeneous sample of professional jobs from a three-wave data collection strategy. Mplus was employed to test the proposed hypotheses.

Findings

We found that LMX predicts employees’ change-oriented behaviors through two sequential paths: (a) the positive affect mediates the relationship between LMX and employee psychological capital, and (b) psychological capital mediates the relationship between positive affect and employees’ creative performance and taking charge. Our results provide a logical explanation of the ‘broadening’ and ‘building’ mechanisms through which LMX enhances employees’ change-oriented behaviors.

Implications

This study specifically suggests affective and psychological mechanisms by promoting the broadening and building phases that facilitate the transformation of individual perceptions of LMX, positive affect, and psychological capital in explaining employees’ creative performance and taking charge.

Originality/Value

This study develops a broaden-and-build model of change-oriented behaviors and contributes to research on proactive behaviors in the context of leader-member relationships.