Ethical Obligations of Special Services Personnel

Although there is increased lip-service paid to the need for educators to behave ethically, special services personnel are aware of many situations in which their colleagues or supervisors show little awareness of ethical principles. In this article, we address this issue from a variety of perspectives. First, we discuss the relationship between professional ethics and the broader concept of "professionalism." and discuss some of the reasons why education has not reached the level of commitment to ethics training and enforcement that is found in more mature vrofessions. Second, we present a list of ethical principles that appear to have universal applicability across professions and illustrate some of he ways in which special services personnel sometimes violate these principles. Third. we discuss some of the reasons why ethical violations occur and what might be done to address this problem. Particular explanatory attention is paid to the interdisciplinary and hierarchical/bureaucratic nature of school settings, and the tendency of administrators to emphasize the primacy of perceived organizational needs. Among the suggestions made is the call for educational agencies at all levels to develop their own detailed ethical codes and casebooks and to establish interdisciplinary ethics committees that will provide training, consultation and complaint resolution.     

The Relationship Between Personal Values and the Perception of the Corporation's Code of Ethics

Most major corporations have instituted codes of ethics to encourage ethical behavior. However, recent studies suggest that these codes are not always effective. One reason that the codes might be ineffective is because the values represented in the code do not correspond with the employee's personal values. The more the code represents values that the individual agrees with, the more positively the employee may view the document. In turn, when the code is viewed positively, transgressions of the code will be viewed negatively. In the present study, employees of a large petrochemical company responded to a survey which solicited their personal values, their perception of the company's values, and their perception of the values behind the organization's code of ethics. In line with the hypothesis, the more similar the values of the code were to the person's values, the more favorable was the evaluation of the code. Similarly the more favorable the evaluation, the more violations of the code were perceived as immoral.     

Perceived Organizational Ethics and the Ethical Decisions of Sales and Marketing Personnel

Using a scenario-based approach, this study analyzed data collected from marketers with sales backgrounds and investigated the impact of perceived organizational ethics on their ethical issue recognition, ethical judgments, and ethical behavioral intentions. The results indicated that perceived organizational ethics, which was operationalized with two separate measures, was positively related to both the ethical judgments and expressed behavioral intentions of respondents. Further, ethical issue recognition was positively associated with ethical judgments and expressed behavioral intentions, and ethical judgments were positively related to ethical behavioral intentions. The findings suggest that, in order to enhance sales professionals’ ethical reasoning, organizations should focus on developing an ethical context that is relevant to the issues confronted by sales professionals in their work and that is as specific as possible with regard to these ethical dilemmas.     

Toward Higher Levels of Ethics: Preliminary Evidence of Positive Outcomes

Based on previous research, this study proposes conceptualization and measurement of five distinct ethical levels. The ideas are tested with secondary data obtained from responses of 246 salespeople to a nationwide survey conducted by a leading research firm. Results support a hierarchically indexed measure of ethical level and offer evidence that ethical level relates to a number of important organizational outcomes relevant to long-term viability and success. Specifically, ethical level is positively associated with salesperson well-being, customer and societally related measures, and also with a set of proxies for market and financial performance. This paper brings an important contribution to the sales and ethics literature by demonstrating that a true commitment to ethics is beneficial to salespersons and the firm, and that higher ethical commitment above and beyond codes and enforcement is even more beneficial. A discussion of implications and directions for further research is provided.     

Ethics Training,Ethical Context,and Sales and Marketing Professionals’ Satisfaction with Supervisors and Coworkers

Because organizational support for ethical conduct is valued highly in personal selling and sales management, ethics training, functioning through a company’s ethical values and culture, should prompt greater satisfaction with supervisors and coworkers because these individuals play a part in the ethical practices that impact job satisfaction in others. Using a national sample of 324 sales and marketing professionals representing a variety of organizations, this study examined the mediating role of perceived ethical context in the proposed relationships between hours of ethics training and satisfaction with supervisors and coworkers. The results indicated that the focal variables were indeed related, with either full or partial mediation identified, using two separate measures of perceived ethical context. Organizational leaders in the sales and marketing professions should consider using ethics training to institutionalize an ethical environment in sales organizations, as well as involving sales managers and other professionals in this institutionalization process. Such efforts could yield greater employee satisfaction for supervisors and coworkers.     

伦理型领导、工具主义伦理气氛与员工不道德行为：内部人身份感知的调节作用

通过对379名企业员工的问卷调查,探讨伦理型领导对员工不道德行为的影响机制。结果发现：伦理型领导与工具主义伦理气氛显著负相关;组织伦理气氛在伦理型领导与不道德行为之间起部分中介作用;内部人身份感知调节了组织伦理气氛在伦理型领导与不道德行为关系的中介作用。内部人身份感知水平越高,组织伦理气氛的中介作用越强。     

Duty orientation: Theoretical development and preliminary construct testing

We develop and test the construct of duty orientation that we propose is valuable to advancing knowledge about ethical behavior in organizations. Duty orientation represents an individual’s volitional orientation to loyally serve and faithfully support other members of the group, to strive and sacrifice to accomplish the tasks and missions of the group, and to honor its codes and principles. We test the construct validity and predictive validity of a measure of duty orientation across five studies and six samples. Consistent with the conceptualization of duty orientation as a malleable construct, we found in separate field studies that duty orientation mediates the relationship between ethical leadership and ethical and unethical behaviors, and between transformational leadership and ethical behavior. In predicting ethical and unethical behavior, duty orientation demonstrated incremental predictive validity beyond the effects of affective organizational commitment, organizational identification, experienced job responsibility, collective self-construal, and organizational values congruence.     

The relationship between employee attitudes and conflicting expectations for lying behavior

In this study, the author explores the relationship between conflicting ethical expectations for lying behavior and employee attitudes. In a sample of 140 full-time employees, the findings indicated that as the difference between formal codes of ethics and supervisor expectations for lying behavior increases, intentions to turnover and expressed feelings of intrapersonal role conflict increase, and job and organizational satisfaction and affective commitment decrease. However, conflicting ethical expectations were not significantly associated with a commitment to continue in the job.     

Ethical Codes in Sports Organizations: An Empirical Study on Determinants of Effectiveness

Confronted with numerous scandals, sports organizations are turning to the adoption of ethical codes to attain more ethical behavior. However, the effectiveness of an ethical code as a means to increase ethical behavior remains debated; furthermore, the particular characteristics of a sports context have not yet been taken into account, nor have the different stages of code establishment been considered in evaluation. This article studies the effectiveness, as measured by the Ethical Climate Index, of ethical codes in sports organizations. Moreover, it investigates the effects of the presence, creation, content, implementation, and enforcement of ethical codes on ethical behavior in sports organizations. Our results shed a light on the conditions that need to be in place to install an effective ethical code in sports organizations: a genuine motivation to improve ethical behavior, the involvement of coaches, and the explicit targeting of the management.     

Volunteering for charity: pride, respect, and the commitment of volunteers

This study builds upon and extends the social-identity-based model of cooperation with the organization (T. R. Tyler, 1999; T. R. Tyler & S. L. Blader, 2000) to examine commitment and cooperative intent among fundraising volunteers. In Study 1, structural equation modeling indicated that pride and respect related to the intent to remain a volunteer with an organization, and that this relation was mediated primarily by normative organizational commitment. In Study 2, structural equation modeling indicated that the perceived importance of volunteer work was related to pride, that perceived organizational support related to the experience of respect, and that pride and respect mediated the relation between perceived importance and support on the one hand and organizational commitment on the other. Overall, the results suggest that volunteer organizations may do well to implement pride and respect in their volunteer policy, for instance to address the reliability problem (J. L. Pearce, 1993).     

Salesperson Corporate Ethical Values (SCEV) Scale: Development and Assessment among Salespeople

This study has two purposes. First, we constructed a multidimensional psychometric scale, salesperson corporate ethical values (SCEV), to assess salespeople’s perceptions of corporate ethics, as well as their own ethics with customers and their organization. The resulting four-dimensional nine-item scale demonstrated reliability, as well as convergent, discriminant, and nomological validity in both training and validation samples. Second, using SCEV as the focal point, we theorized and tested a structural model with fi ve constructs. Results suggest that fairness, organizational commitment, and organizational citizenship behaviors are positively related to SCEV, which, in turn, is positively associated with job satisfaction and performance.     

Psychology of Terrorism: Classic and Contemporary Insights,edited by Jeff Victoroff and Arie W. Kruglanski

Abstract

Affective and calculative commitment have been associated with distinct work outcomes; however, little research has been directed toward understanding how these dimensions of organizational commitment are embedded within a larger web of work-related attitudes and perceptions. In the present study, higher levels of calculative commitment in a sample of adults in New Zealand and Ireland were associated with lower perceived organizational support, lower agreement with organizational policies, fewer perceived organizational values, and fewer bonds to various facets of the organization. This pattern of findings was reversed for level of affective commitment.     

Pride and respect in volunteers' organizational commitment

As volunteer organizations cannot rely on instrumental means to motivate their workers, we examine organizational commitment as a focal indicator of work motivation among volunteers. Based on a social identity analysis and previous work among paid employees, we argue that pride in the organization and respect from the organization predicts organizational commitment among volunteers. We further propose that among volunteers the perceived importance of volunteer work is an antecedent of pride, and that perceived support from the organization is an antecedent of respect. In this study among volunteer workers, Structural Equation Modeling (SEM) offers empirical support for our hypothesized model. In addition to the theoretical significance of developing a model that explains organizational commitment among volunteer workers, this study also has practical relevance, as it indicates that volunteer organizations might convey the importance of volunteer work and provide organizational support to induce pride and respect as a means of enhancing organizational commitment among their volunteers. Copyright © 2007 John Wiley & Sons, Ltd.     

Behavioral ethics for Homo economicus,Homo heuristicus,and Homo duplex

In this article we explore how assumptions about human nature may influence the ways one might try to promote ethical behavior in organizations. We summarize two common views of human nature in organizational research—Homo economicus and Homo heuristicus. We then extend these views by putting forward a third view of human nature initially proposed by Emile Durkheim—Homo duplex—which describes human beings as moving back and forth between a lower (individual) and higher (collective) level. We suggest that the Homo duplex view is uniquely equipped to account for variables of interest to organizational scholars because of its attention to a fundamental tension: People in organizations can be both selfish and groupish, and the balance between those tendencies influences the ethical profile of the organization in complex ways. We end with a discussion of the theoretical implications of the Homo duplex view for behavioral ethics researchers.     

Sources of Perceived Organizational Support: Goal Setting and Feedback1

In this paper we examine goal setting and feedback as possible sources of perceived organizational support (Eisenberger, Huntington, Hutchison, & Sowa, 1986). Surveys were administered to 337 employees from 3 different organizations in the southern California area. Two path models were examined: one that allowed goal setting and feedback to have direct effects on perceived support and organizational commitment, and one that only allowed goal setting and feedback to have direct effects on perceived support. Results show that goal setting and feedback do not have direct effects on organizational commitment but, rather, affect commitment indirectly by way of their effects on employee perceptions of support from the organization.     

Reflexive Principlism as an Effective Approach for Developing Ethical Reasoning in Engineering

An important goal of teaching ethics to engineering students is to enhance their ability to make well-reasoned ethical decisions in their engineering practice: a goal in line with the stated ethical codes of professional engineering organizations. While engineering educators have explored a wide range of methodologies for teaching ethics, a satisfying model for developing ethical reasoning skills has not been adopted broadly. In this paper we argue that a principlist-based approach to ethical reasoning is uniquely suited to engineering ethics education. Reflexive Principlism is an approach to ethical decision-making that focuses on internalizing a reflective and iterative process of specification, balancing, and justification of four core ethical principles in the context of specific cases. In engineering, that approach provides structure to ethical reasoning while allowing the flexibility for adaptation to varying contexts through specification. Reflexive Principlism integrates well with the prevalent and familiar methodologies of reasoning within the engineering disciplines as well as with the goals of engineering ethics education.     

My Mentor,My Self: Antecedents and Outcomes of Perceived Similarity in Mentoring Relationships

This study examines the antecedents and outcomes of perceived similarity in mentoring relationships in a sample of 82 matched mentor-protégé dyads. Polynomial regression analyses were used to examine the association between actual and perceived similarity. Protégés were more likely to see themselves as similar to their mentors when they and their mentors shared either higher or lower levels of attachment security. However, sharing similar levels of relational self-construal was unrelated to protégés perceptions of similarity with their mentors. Path analyses revealed that protégés reported more organizational and professional commitment when they saw themselves as similar to their mentors, and that these associations were mediated by protégés’ reports of their mentors providing role modeling functions. These findings suggest that the effects of actual mentor-protégé similarity on perceptions of similarity may depend on the shared attribute, and provide further evidence of the importance of perceived similarity to not only mentoring relationships, but also to organizations.     

Cognitive Moral Development and the Impact of Perceived Organizational Ethical Climate on the Search for Sales Force Excellence: A Cross-Cultural Study

An empirical study using moral ethical development, perceived ethical climate, and outcomes of perceived ethical climate was conducted in Mexico and compared to an existing U.S. sample of salespeople. Across the two national cultures, it appears there is consistency in a positive significant relationship between ethical climate and individual commitment to quality, and organizational commitment and salesperson performance. However, whereas moral ethical development is negatively associated with perceived organizational ethical climate for Mexican salespeople, there is no such relationship for U.S. salespeople. Ethical climate positively influences organizational commitment for the U.S. salespeople but has no influence for Mexican salespeople. Similarly, individual commitment to quality positively affects performance for the U.S. salespeople but has no impact for the Mexican salespeople. Hofstede’s (1983; 1984) cultural dimensions are used to help explain the findings, and implications for practitioners are offered.     

Applied ethics in mental health in Cuba: part II--power differentials,dilemmas, resources,and limitations

This article is the second one in a series dealing with mental health ethics in Cuba. It reports on ethical dilemmas, resources and limitations to their resolution, and recommendations for action. The data, obtained through individual interviews and focus groups with 28 professionals, indicate that Cubans experience dilemmas related to (a) the interests of clients, (b) their personal interests, and (c) the interests of the state. These conflicts are related to power differentials among (a) clients and professionals, (b) professionals from different disciplines, and (c) professionals and organizational authorities. Resources to solve ethical dilemmas include government support, ethics committees, and collegial dialogue. Limitations include minimal training in ethics, lack of safe space to discuss professional disagreements, and little tolerance for criticism. Recommendations to address ethical dilemmas include better training, implementation of a code of ethics, and provision of safe space to discuss ethical dilemmas. The findings are discussed in light of the role of power in applied ethics.