Spanish consumers' perceptions of US apparel speciality retailers' products and services

Apparel speciality retailers' success in international markets is contingent upon their knowledge of culturally‐defined values, norms and behaviour that influence consumer decision making and impact acceptance of products and services. An integrated theoretical framework of retail internationalisation guided this investigation of the viability of the Spanish market for US retailers. This study examined consumers' store patronage and apparel purchase behaviour, acceptance of US apparel brands, perceptions of retailers' products and services, and perceptions of the impact of foreign retailers on local communities. Data were collected from 375 consumers in Barcelona, Madrid and Valencia. The influence of retailer characteristics on consumers' store patronage varied by age and income. Product characteristics that influenced apparel purchases varied by gender, income and age, while acceptance of US brands differed by gender and age. The perceptions of Spanish, European and US retailers differed regarding quality, fashionability, product assortment, extent and quality of customer service, convenience of location, payment options, national brands and store layout. Consumers' acceptance of US apparel brands was a function of age, household income, apparel product country of manufacture and price. Perceptions of US retailers were a function of household income, selected apparel characteristics and consumer acceptance of US apparel brands. Differences among perceptions of the impact of retail development were found by city. The findings provide insights into the opportunities and challenges for US apparel speciality retailers as they contemplate entry into the Spanish market. The affinity for US apparel among young Spanish consumers, particularly males, suggests optimism regarding opportunities in this market. Copyright © 2005 John Wiley & Sons, Ltd.     

Perceptual criteria and attributes used for evaluation of clothing by women using wheelchairs.

The apparel and clothing attributes important to persons with disabilities are poorly understood. The purpose of this study was to identify apparel attributes of personal value to persons using a wheelchair and used to evaluate clothing. Four focus group interviews on three categories of clothing, formal wear, casual wear, and undergarments, were conducted with 19 female wheelchair users. Participants discussed clothing generally and after viewing garments designed especially for people with disabilities. Analysis of the content of the interviews yielded 49 phrases or words that could be categorized into Physical Appearance, Physical Performance, Expressiveness, and Extrinsic Attributes. Participants were concerned most about Physical Appearance for which criteria are observable attributes of the garment. Attributes of value in order of importance are styling of garment, fabric, garment construction, and color. The Physical Performance criteria include in order of attention benefits of physical aspects such as convenience, performance of garment, fabric, and effect of care. Expressiveness criteria evoked participants' feelings and reaction to use. Extrinsic Attribute criteria are those used to evaluate and make purchase decisions and are of less importance. These 19 persons with disability value casual clothing which had regular features. Results describe useful information on the criteria disabled persons use to evaluate clothing for use.     

Exploring the everyday retail experience: The discourses of style and design

In contrast to earlier studies focusing on spectacular retail store environments, this study concentrates on examining ordinary retail stores and everyday retail experiences. The article explores how different sorts of retail environments influence consumers' experience and behaviour. The research uses a comparative case study and employs the theoretical framework of geosemiotics. Investigating three different stores from the perspective of architectural style reveals that cultural meanings are firmly attached to interior style design, and these can be traced in customers' retail experiences. Our findings suggest, firstly, that stores' focusing solely on functional aspects such as the efficient use of space, standardization and self‐service rather than also considering aesthetic issues leads to rather neutral and uninteresting retail experiences. Secondly, they show that the retail store environment affects the social relationships that consumers establish in commercial locations. Thirdly, the study indicates that customers' overall retail experience is linked to their perceptions of the store's social and environmental responsibility and moral values. On the whole, this research advances our theoretical understanding of everyday consumption experiences. Copyright © 2014 John Wiley & Sons, Ltd.     

Research Note: An Exploratory Analysis of Salesperson Perceptions of the Criteria Used in Performance Appraisals,Job Satisfaction,and Organizational Commitment

In some sales organizations the performance appraisal is treated as a bureaucratic exercise required by some “higher-up” executive. As such, sales managers may essentially conduct appraisals in an arbitrary and perfunctory manner. This behavior could be the result of the manager's perception that conducting performance appraisals requires considerable amounts of time and effort, which provides few rewards, but adds considerably to the manager's level of conflict and stress. The purpose of this research is to examine the relationships existing between one aspect of performance appraisals, salesperson perceptions of the appropriateness of the criteria used, and two other variables, organizational commitment and job satisfaction. A survey of retail salespeople provided the data required to evaluate the relationship between satisfaction, commitment, and the perceived appropriateness of the criteria used. The findings indicate that salesperson satisfaction levels are significantly correlated with the level of the perceived inappropriateness of the evaluation criteria used. However, the findings also indicate that the perceptions of the inappropriateness of the evaluation criteria are not significantly related to the salesperson's level of organizational commitment. Based on these findings, recommendations are made regarding the salesperson's role in the development of the performance appraisal process.     

Keeping the Body in Mind: The Influence of Body Esteem and Body Boundary Aberration on Consumer Beliefs and Purchase Intentions

This research explores the influence of consumers’ body‐related information on beliefs and purchase intentions toward products for which the consumption experience is significantly and directly determined by body‐related information (e.g., feel, fit, sense of safety) when the products are bought in body‐absent purchase environments such as the Internet. We examine the effects of consumers’ body esteem (i.e., like or dislike of one's body) and body boundary aberration (variation in the perceived location of the edges of one's body) in the context of apparel purchases that are made on the Internet. Body esteem had a positive influence on involvement with apparel, and body boundary aberration had a negative influence on consumers’ overall concern with the fit of apparel. Involvement with apparel and overall concern with fit, in turn, significantly influenced consumers’ intentions to purchase apparel online. Consequently, consumers with high body esteem were less likely to buy on the Internet and those with high body boundary aberration were more likely to buy.     

Human figure drawings of gender-problem children: A comparison to sibling,psychiatric, and normal controls

The Draw-a-Person test was used to evaluate a number of questions regarding children referred for potential problems in their gender-identity development (N = 36). Sibling (N = 31), psychiatric (N = 23), and normal (N = 30) children served as comparison groups. The major results included the following: (1) The gender-referred children were more likely to draw an opposite-sex person when requested to "draw a person" than were the other three groups; (2) the gender-referred children who drew an opposite-sex person were more likely to play with opposite-sex toys and dress-up apparel on a free-play task than were the gender-referred children who drew a same-sex person; (3) the gender-referred children drew taller opposite-sex persons than same-sex persons; (4) using Koppitz's (1968) criteria, the normal children had a smaller proportion of emotional disturbance indicators in their same-sex drawings than did the other three groups. These findings were discussed with regard to psychometric and interpretive issues in the assessment of children with atypical gender-role behavior.     

Stimulus control over sex-typed play in cross-gender identified boys.

Discriminative stimulus control over masculine and feminine sex-typed play behaviors was investigated in five boys, aged 5–8 yr, with “childhood crossgender identification.” Reliable observational measures of play were obtained with two sets of toys: (a) “dress-up toys” (girls' apparel vs boys' apparel), and (b) “affect toys” (maternal-nurturance play vs masculine-aggression play). With an ABA reversal intrasubject design, certain stimulus conditions (e.g., presence of father, mother, male, or female stranger) were found to be discriminative for reliable changes in sex-typed play. Sex-typed play was found to vary as a function of the social stimulus situation and as a function of the type of play response required. All children played predominantly feminine while alone in the playroom. While no single environmental stimulus was consistently discriminative for masculine play across children, at least one stimulus condition was found for each subject under which he played predominantly masculine.     

Identifying and prioritizing factors influencing the selection of the top suppliers of e‐procurement using FDEMATEL and FANP

The aim of this study is to identify, rank, and determine the importance of factors influencing the selection of the top supplier of electronic procurement in organizations using a hybrid approach. This is a case study of Irancell Telecommunication Service Company in which fuzzy decision‐making trial and evaluation (FDEMATEL) and fuzzy analytical network process (FANP) were used. FDEMATEL was employed to determine the interaction and interrelationships among the identified criteria and subcriteria, while utilizing FANP to calculate the weights of the criteria and their relevant subcriteria to determine their priorities. Therefore, the research literature was first reviewed to identify the factors influencing the selection of suppliers. For this purpose, the experts on communication networks were interviewed to select 16 final factors as the most important subcriteria that were then categorized as 5 groups (technology, environmental, services, organizational, and commercial) on which the study was based. After extracting the criteria for ranking the suppliers, codifying evaluation questionnaire, and converting the opinions in the Likert scale, 16 criteria were finally chosen with scores above the mean. FDEMATEL was used to determine the weights of subcriteria. In the final step, FANP was employed for prioritization. Results indicate that the organizational criterion is the most influential factor; however, the criterion services is the most permeable factor. The greatest weights were obtained from production capacity and provisions and geographical situation which were weighted 0.097 and 0.039, respectively. They are also regarded as the most and least important criteria for the selection of the top supplier of e‐procurement by the experts.     

Smiles as signals of lower status in football players and fashion models: Evidence that smiles are associated with lower dominance and lower prestige

Across four studies, the current paper demonstrates that smiles are associated with lower social status. Moreover, the association between smiles and lower status appears in the psychology of observers and generalizes across two forms of status: prestige and dominance. In the first study, faces of fashion models representing less prestigious apparel brands were found to be more similar to a canonical smile display than the faces of models representing more prestigious apparel brands.?In a second study, after being experimentally primed with either high or low prestige fashion narratives, participants in the low prestige condition were more likely to perceive smiles in a series of photographs depicting smiling and non-smiling faces. A third study of football player photographs revealed that the faces of less dominant (smaller) football players were more similar to the canonical smile display than the faces of their physically larger counterparts. Using the same football player photographs, a fourth study found that smiling was a more reliable indicator of perceived status-relevant personality traits than perceptions of the football players' physical sizes inferred from the photographs.     

Integration of Analytic Hierarchy Process with Regression Analysis to Identify Attractive Locations for Market Expansion

Selection of new geographies in which to expand is a key decision for businesses aspiring to go beyond the opportunities in the existing markets. The conventional approaches of market selection can only provide a set of systematic steps for problem solving without considering the relationships between the decision factors. Decision models based on statistical techniques are able to examine the relationship between decision factors but are unable to effectively assist decision makers in identifying the most promising market, particularly in terms of prioritizing across decision factors. Analytic Hierarchy Process (AHP) is a commonly used approach for choosing alternatives by prioritizing across multiple decision factors. The typical AHP modelling requires knowledge of criteria and/or alternatives along with their relative weights, generally elicited from field experts. Quite often, firms encounter situations where decision makers are aware of only the overall objective and a set of earmarked geographies for setting up market locations while being relatively unaware of decision criteria and relative weights. This precludes using AHP to identify promising market locations. This paper conceptualizes a market selection decision model that integrates AHP with statistical modelling techniques to identify the attractive market locations for the purpose of expansion. The model first uses principal component analysis and multiple regression to determine significant decision criteria and their weights. Thereafter, it applies AHP to prioritize the market locations across the decision criteria. This integrative approach is illustrated for identifying the attractive locations in rural markets for a steel firm in India. The major advantage of this approach is that unlike the existing models, it works in situations when firms have not enough knowledge about factors for evaluating alternative market locations. Another key advantage of the proposed model is that of economizing resources for data collection on variables representing decision factors. Copyright © 2012 John Wiley & Sons, Ltd.     

Developing a Measure That Captures Elderly’s Well-Being in Local Marketplace Transactions

The goal of this study is to report on the development of a measure designed to capture elderly satisfaction with local retail establishments. The measure is based on the notion that elderly consumers experience well-being with retail institutions in purchasing food, housing, household operations, household furnishings, clothing and accessories, personal care, medical care, recreation, transportation, and education. Two-hundred and forty-nine (N = 249) elderly consumers were surveyed to demonstrate the validity of this measure. Specifically, it was hypothesized that satisfaction with retail establishments in one’s community contributes to overall life satisfaction. The data supported the validity of the measure.     

Neural correlates of sensory‐enabling presentation: An fMRI study of image zooming and rotation video effects on online apparel shopping

For experience products, such as apparel, sensory‐enabling presentations that provide a sense of tactile experience have been suggested as an effective strategy to reduce perceived risk and increase the likelihood of a pleasurable shopping experience. Using functional Magnetic Resonance Imaging (fMRI), we investigated whether sensory‐enabling presentations, specifically, image zooming and rotation videos, would evoke different cognitive and affective brain functions during product evaluation and purchase decision processes. The results suggested that whereas image zooming may evoke more visual perception in the product evaluation process, the rotation view evokes more mental imagery, pleasure, and reward anticipation during the purchase decision process. Copyright © 2014 John Wiley & Sons, Ltd.     

Prevalence and Characteristics of Patients with Suspected Inherited Renal Cell Cancer: Application of the ACMG/NSGC Genetic Referral Guidelines to Patient Cohorts

Patients with suspected hereditary renal cell cancer (RCC) are under-referred for genetic evaluation. Characterizing the prevalence and characteristics of suspected inherited RCC is a crucial step toward advancing personalized, genetically-based cancer risk management for patients and their families. To evaluate the prevalence and characteristics of suspected inherited RCC syndromes based on consensus criteria, we performed a cross-sectional analysis of patients with a diagnosis of RCC in SEER (2001–2011, n = 105,754) and in our institutional cancer registry (2004–2013, n = 998). Consensus criteria for referral of patients with RCC for genetic evaluation from the American College of Medical Genetics and Genomics and National Society of Genetic Counselors (ACMG/NSGC) were applied to the two cohorts. The associations between meeting referral criteria with demographic characteristics were assessed with chi-square tests. Overall, 24.0 % of the SEER cohort and 33.7 % of our institutional cohort met ACMG/NSGC referral criteria for genetic counseling. While white patients more commonly met early onset clear cell RCC criteria, black patients met papillary RCC criteria at twice the rate of whites in both cohorts (p < 0.0001). As many as 1 in 5 individuals with RCC meet referral criteria for genetic evaluation based on newly emerging guidelines, with differences in pathology noted by race. Prospective genetic testing studies utilizing emerging referral guidelines should help to refine the genetic spectrum of inherited kidney cancer. This study supports efforts to increase awareness of referral of patients with RCC for genetic counseling particularly among urologic providers.     

Retail Salesperson Attributes and the Role of Dependability in the Selection of Durable Goods

This study examines the importance which consumers place on various salesperson attributes in the retail purchase of durable goods. From an original list of 25 salesperson characteristics, exploratory factor analysis was used to identify seven underlying dimensions, and trustworthiness was found to be of greatest importance. Because past research had suggested that dependability was a critical buyer concern, the extent to which retail salespeople were considered dependable in providing a number of specific selling services was also examined as an additional part of the present study. This analysis generally showed that while consumers place great importance on sales rep dependability, they do not have high levels of confidence in the current retail sales force providing it.     

Cyclists' perception of cycling infrastructure – A Repertory Grid approach

Previous research indicate that cyclists prefer safe and comfortable infrastructure. However, concepts like safety or comfort may be understood and defined in different ways by different individuals. Moreover, these concepts are so broad that it is unclear to which specific characteristics of the traffic infrastructure they are linked. Therefore, the aim of this study is to inductively examine individual evaluation criteria that cyclists use to perceive and evaluate certain route attributes. Using the Repertory Grid technique, we elicited the personal constructs of 23 participants about given route attributes and asked them to rate every attribute on every construct. The constructs were categorized and clustered resulting in five evaluation criteria, namely Mental Comfort, Physical Comfort, Interaction, Environment, and Ease of Use. Both comfort clusters were rated the most relevant for route choice, but they strengthen the suggestion of two distinct aspects of comfort, one referring to mental stress, the other referring to physical effort. Furthermore, the analyses revealed Interaction as a relatively new route criterion which also raises a new view on the negative evaluation of motor traffic and expands the concept of stress. Regarding the evaluation of route attributes, a high traffic volume and cobbled stone were rated the most negative, whereas separated cycling facilities were evaluated as most positive. Findings of this study expand existing research by qualitative insights and provide a more detailed understanding of route criteria like comfort or safety. This can be used to enhance cycling facilities and to offer preferable infrastructure for cyclists.     

A STUDY OF VARIABLES RELATED TO SELECTED JOB PLACEMENT CRITERIA

A random sample of 70 training program graduates from the Georgia Rehabilitation Center was used in the present study. Three placement criteria were as follows: 1) salary; 2) number of weeks between graduation and employment; and 3) number of contacts by a field rehabilitation counselor between graduation and closure. Data were collected on 55 test and rating variables during the students' evaluation and training periods, and intercorrelations were examined to determine significant relationships between these variables and the selected criteria. The results were discussed in terms of program implications.     

Functionally referential and intentional communication in the domestic dog: effects of spatial and social contexts

In apes, four criteria are set to explore referential and intentional communication: (1) successive visual orienting between a partner and distant targets, (2) the presence of apparent attention-getting behaviours, (3) the requirement of an audience to exhibit the behaviours, and (4) the influence of the direction of attention of an observer on the behaviours. The present study aimed at identifying these criteria in behaviours used by dogs in communicative episodes with their owner when their toy is out of reach, i.e. gaze at a hidden target or at the owner, gaze alternation between a hidden target and the owner, vocalisations and contacts. In this study, an additional variable was analysed: the position of the dog in relation to the location of the target. Dogs witnessed the hiding of a favourite toy, in a place where they could not get access to. We analysed how dogs engaged in communicative deictic behaviours in the presence of their owner; four heights of the target were tested. To control for the motivational effects of the toy on the dogs’ behaviour and for the referential nature of the behaviours, observations were staged where only the toy or only the owner was present, for one of the four heights. The results show that gazing at the container and gaze alternation were used as functionally referential and intentional communicative behaviours. Behavioural patterns of dog position, the new variable, fulfilled the operational criteria for functionally referential behaviour and a subset of operational criteria for intentional communication: the dogs used their own position as a local enhancement signal. Finally, our results suggest that the dogs gazed at their owner at optimal locations in the experimental area, with respect to the target height and their owner’s (or their own) line of gaze.