Organizational and client commitment among contracted employees: A replication and extension with temporary workers

This study replicates and extends Coyle-Shapiro and Morrow’s study (Coyle-Shapiro, J.A.-M., & Morrow, P.C. 2006. Organizational and client commitment among contracted employees. Journal of Vocational Behavior, 28, 416-431) of organizational and client commitment among contracted employees. Our study focuses on temporary workers rather than long-term contracted employees, and also finds that perceived organizational support (POS) from a client organization indeed relates to affective organizational commitment towards the client. However, this study further suggests that client POS also relates to continuance commitment towards the client as well as affective and continuance commitment towards the temporary agency. Finally, temporary workers’ desire to pursue temporary work relates to affective commitment towards the temporary agency, but continuance commitment to the temporary agency is related to a preference for permanent employment.     

Temporary Employees as Good Citizens: Factors Influencing Their OCB Performance

Companies utilizing contingent workers face a dilemma between the need to employ a flexible (i.e., low fixed-cost) work force and the need to employ a work force providing performance above and beyond the call of duty. One potential solution to this dilemma is to determine ways to promote the commitment and high performance of temporary employees. To that end, we conducted a study examining factors influencing organizational citizenship behavior (OCB) performance in temporary employees. Our results support or partially support hypotheses proposing that 1) job attitudes held by the temporary employee about the client organization were related to OCB performance in the client organization, 2) job attitudes held by the temporary employee about the staffing agency were related to OCB performance in the client organization, and 3) the employee's motivation for taking an assignment is related to OCB performance. Implications for enhancing OCB performance in temporary employees are discussed.     

Second-class citizen? Contract workers' perceived status,dual commitment and intent to quit

Outsourcing of jobs to contract workers who work alongside a client's employees has changed the human resource landscape of many organizations. In this study we examine how a contract worker's perceived employment status similarity to the client's own standard employees influences his/her affective commitment to both the client and the employer and ultimately intent to quit the employer. Using a sample of 623 contract workers, we found strong support for our hypotheses. In particular, findings indicate an important role for perceived employment status at the client organization in driving contract worker's attitudes and that contract workers consider both the client and the employer when making decisions to leave the employer. Implications for managing contractor relationships are discussed.     

Relationship Between Job Characteristics and Attitudes: A Study of Temporary Employees

We examine the relationship between job characteristics and employee attitudes in the context of temporary employees who are assigned to work at the client organizations but are formally employed by a temporary agency. Based on the rationale provided by social exchange and social identity theories, we hypothesized that job characteristics would be related to job satisfaction, organizational commitment, and turnover intention in regard to both the client organization and the temporary agency. Results based on data collected from a large temporary agency supported all hypothesized relationships in regard to the client organization, and most hypothesized relationships in regard to the temporary agency. We discuss implications of these findings for research and the practice of managing temporary employee attitudes.     

Perceived Investment in Permanent Employee Development and Social and Economic Exchange Perceptions Among Temporary Employees

This study investigated the mediating roles of social and economic exchange perceptions on the relationship between perceived investment in permanent employee development in the client organization and exchange outcomes among 375 temporary employees. The results support full mediation by exchange perceptions, where social exchange perception is positively related to both task performance and organizational citizenship behavior, and economic exchange perception is negatively related to task performance. Implications for practice and directions for future research are discussed.     

The Influence of Psychological Contract Breach on Temporary Workers’ Commitment and Behaviors: A Multiple Agency Perspective

Purpose  

The purpose of this study was to examine the influence of psychological contract breach on the commitment and behaviors of temporary workers engaged in a multiple agency relationship. Specifically, it aimed to measure the influence of contract breach by the employing agency and the client organization on temporary workers’ trust and affective commitment to the respective party, and on their adoption of discretionary behaviors at the client site.     

Client supportiveness in contingent employment: The role of relationship quality

Extant literature dealing with nonstandard employment relationships reveals that contingent (“temporary”) workers are influenced by the supportiveness levels of their client organizations. However, the antecedents and consequences of client supportiveness remain underinvestigated. Specifically, the link between client supportiveness and relationship quality (i.e., the relationship between client organizations and temporary help services [THS] firm) has received minimal attention. I proposed that (1) the quality of the relationship between client organizations and the THS firm will influence client supportiveness, (2) client supportiveness will influence contingent workers’ job attitudes, (3) these job attitudes will influence future levels of relationship quality, and (4) relationship quality will predict unit-level profitability. A time-lagged, unit-level test of this model using large samples of worker and client data obtained from 89 business units of a THS firm provided complete support for the first three proposed relationships. Further, the association between relationship quality and profitability was found to be significant for medium-sized and large business units, but not for small business units.     

Different temporary work status, different behaviors in organization

This study examined the contributions of the psychological contract framework to an understanding of the effects of different work statuses on employees’ behavior. We compared temporary firm workers (n=71) with core workers (n=268) and direct-hire temporary workers (n=149) with core workers (n=42) in two different samples. As expected, temporary firm workers consider that they receive fewer socio-emotional inducements from the organization they work for (opportunities for promotion, career development, long-term employment), but direct-hire temporary workers who succeeded in having their contracts extended had a psychological contract in which socio-emotional components predominated. A psychological contract with a predominance of socio-emotional components was important for organizations because it mediated the influence of work status on civic virtue behaviors on the part of temporary firm workers, and directly and positively influenced these behaviors in direct-hired temporary workers (behaviors as assessed by their supervisors). Contrary to the hypothesis, psychological contract had a direct and positive influence on the in-role behavior of direct-hire temporary workers. The implications of the findings for psychological contract research are discussed.     

Quel engagement organisationnel pour les salariés précaires ? Les leçons d’une étude empirique auprès de travailleurs intérimaires

The aim of this article is to focus on contingent workers’ organizational commitment. A review of literature on contingent workers’ attitudes leads to think that this type of work arrangement is associated with a high level of job insecurity, which is not favourable to organizational commitment. However, empirical studies present very contrasting results. This absence of consensus leads us to propose a research model, which puts the emphasis on the way the temporary workers interpret their job arrangement. The model was tested on 208 temporary help service workers. The results highlight the mediating role of perceived job insecurity on organizational commitment, as well as importance of perceived organizational support (POS).     

Perceived organizational support,career satisfaction,and the retention of older workers

Through two studies with diverse samples, we tested a conceptual model of the relationships between organizational and career factors and older workers' intention to remain with their organization. Perceived organizational support mediated the relationship between training and development practices, hierarchical, and job content plateauing and intention to remain. Career satisfaction mediated the relationship between perceived organizational support, job content plateauing, and intention to remain. We conclude that implementing training and development practices targeting older workers and tailored to their needs and providing interesting and challenging job assignments are important to perceptions of organizational support and career satisfaction and ultimately to the retention of older workers.     

Organizational and client commitment among contracted employees

This study examines affective commitment to employing and client organizations among long-term contracted employees, a new and growing employment classification. Drawing on organizational commitment and social exchange literatures, we propose two categories of antecedents of employee commitment to client organizations. We tested our hypotheses using a survey collected from employees in four UK contracting organizations delivering a service on behalf of a government entity. The results suggest that perceived client organizational support and attractiveness of the client organization relate positively to employees’ affective commitment to the client organization. Furthermore, affective contractor commitment explained unique variation in client affective commitment beyond that accounted for by the client-based predictors, suggesting that employees’ commitment to their own contracting organization is important to explaining employees’ commitment to the client organization. We suggest that a greater reliance on social exchange theory may provide a basis for understanding commitment in its different forms and foci.     

Antecedents and outcomes of organizational support for development: the critical role of career opportunities

This study examines antecedents and behavioral outcomes of employees' perceptions of organizational support for development. We first propose that employees' past participation in formal developmental activities and experience with developmental relationships positively relate to their perceptions of organizational support for development. We then propose that perceived career opportunity within the organization moderates the relationship between organizational support for development and employee performance and turnover. Using a sample of 264 exempt-level employees and their supervisors, we found that participation in training classes, leader-member exchange, and career mentoring were each positively related to employees' perceptions of organizational support for development. We also found support for the moderator hypotheses. Specifically, development support positively related to job performance, but only when perceived career opportunity within the organization was high. Further, development support was associated with reduced voluntary turnover when perceived career opportunity was high, but it was associated with increased turnover when perceived career opportunity was low. Our study demonstrates that social exchange and career motivation theory work together to explain when and how employees' perceptions of organizational support for development relate to turnover and job performance.     

Conscientiousness and reactions to psychological contract breach: a longitudinal field study

The authors examined the role of employee conscientiousness as a moderator of the relationships between psychological contract breach and employee behavioral and attitudinal reactions to the breach. They collected data from 106 newly hired employees within the 1st month of employment (Time 1), 3 months later (Time 2), and 8 months after Time 1 (Time 3) to observe the progression through contract development, breach, and reaction. Results suggest that conscientiousness is a significant moderator for 4 of the 5 contract breach-employee reaction relationships examined (turnover intentions, organizational loyalty, job satisfaction, and 1 of 2 facets of job performance). Specifically, employees who were lower in conscientiousness had more negative reactions to perceived breach with respect to turnover intentions, organizational loyalty, and job satisfaction. In contrast, employees who were higher in conscientiousness reduced their job performance to a greater degree in response to contract breach. Future research directions are discussed.     

The role of the formal employment contract in the range and fulfilment of the psychological contract: Testing a layered model

This study investigates the employment contract (temporary vs. permanent) in relation to psychological contract content and fulfilment. The psychological contract includes employees' perceptions of their obligations and their entitlements. We hypothesize that transactional elements constitute a common core that is shared both by temporary and permanent workers. Relational elements are added to this core to show employees' and employers' loyalty, and their intentions to do more than necessary. These elements are more likely to be perceived by permanent workers as compared to temporary workers. Additionally, we suggest that relational elements are difficult to fulfil. Accordingly, we expect lower levels of perceived fulfilment for permanent workers as compared to temporary workers. Based on exchange theory, we furthermore hypothesize that these perceptions follow a similar pattern in how employees report entitlements (i.e., what they receive from the company) and reports of their own obligations (i.e., what they give in return). Results based on a seven-country sample (N _permanent = 3354; N _temporary = 1980) show that permanent workers as compared to temporary workers perceive more relational entitlements and obligations but a similar level of transactional entitlements and obligations. Thus, these results supported the idea of a layered model. The relationship between contract type and fulfilment of the psychological contract was only partly in line with expectations. Temporary workers reported higher fulfilment of entitlements and transactional obligations, but no difference was found for fulfilment of relational obligations.     

Stressed organizations and organizational stressors: A systemic analysis of workplace injury

The experiences of five injured workers from one workplace which had been identified as having a very poor workers' compensation claims experience were analyzed using a systemic theory framework. It was predicted that the fundamental stress-producing conflict between safety and profit that exists in industry between workers and their employers is exacerbated when a worker is injured; furthermore, the degree of stress experienced by both the injured worker and the employer is related to the impact of the injury on the organization and on the productivity of the workplace. The increased stress in both the injured worker and the employer results in increased rigidity in responding to the change or threat in the organization caused by workplace injury. A systemic approach to rehabilitation was recommended in which the employer as well as the injured worker were viewed as clients who required varying levels of support and intervention in managing workplace injury.     

The incremental validity of organizational commitment,organizational trust,and organizational identification

Organizational commitment (OC), organizational trust (OT), and organizational identification (OI) are three types of psychological attachment to an organization. Each of these three variables captures an organization-targeted attitude toward an employment relationship, but it is unclear whether they have incremental validity over each other. To address this question, this study examined the incremental validity of each variable in predicting job involvement, job satisfaction, turnover intentions, and non-self-report measures of task performance and citizenship behavior. It also examined whether perceived organizational support and psychological contract breach, two other organization-targeted attitudinal variables, were related to OC, OT, and OI when the latter were considered jointly. Meta-analytical evidence suggests that OC, OT, and OI have incremental validity over and above one another in their relationships with some, but not all, of the above correlates. This highlights the need for future research to distinguish these three types of psychological attachment to an organization.     

The role of the supervisor in career and organizational commitment

Supervisors are increasingly required to support employees in their learning and career development. This study investigated relationships between supervisor support activities and their subordinates' career and organizational commitment. Findings suggested that employees who saw their supervisors as giving them trust and the authority to do the job were more committed to their organization, as were those who perceived their supervisors to engage in feedback and goal-setting. This suggested the potential organizational benefits of performance feedback from managers and the importance of supervisors developing the confidence and skills to delegate effectively and have trust in their subordinates. No relationships were found between supervisor support and career identity, career resilience or career planning. The relationship between perceptions of overall supervisor support and organizational commitment was moderated by employee gender. The findings suggested a positive linear relationship between support and commitment for women, but the association between support and commitment was less straightforward in the male sample.     

Longitudinal Study on the Relationships between Organizational Factors and Autonomous and Controlled Motivation among Older Japanese Bridge Employees1

Longitudinal relationships between organizational factors and autonomous and controlled motivation among older Japanese bridge employees were investigated. The study sample consisted of 331 older people working in bridge employment at the same organizations where they worked before retirement (M_age = 63.45 years, SD = 3.28 years). Data were taken at two time points 10 months apart. Multiple regression analysis indicated that organizational justice predicted autonomous motivation at Time 2, after controlling for demographic variables and autonomous motivation at Time 1, whereas organizational justice did not predict controlled motivation. Moreover, support from coworkers positively predicted autonomous motivation and negatively predicted controlled motivation at Time 2. These results indicate that optimal organizational environments might promote autonomous motivation and reduce controlled motivation among older workers. It is suggested that organizations develop environments where older workers can receive fair evaluations from their superiors and close relationships with their coworkers.     

Extrinsic Motives as Moderators in the Relationship Between Fairness and Work-Related Outcomes Among Temporary Workers

Purpose

This study assessed how motives for having a temporary job influence the effects of experienced fairness on work-related attitudes.

Design/methodology/approach

We examined the moderating effect of three motives for being in temporary employment (the autonomous or voluntary motive, the stepping-stone motive, and the controlled or involuntary motive) on the relationship between experienced fairness and outcomes. Hierarchical multiple regressions were performed on questionnaire data of a sample of 299 Dutch temporary workers.

Findings

For temporary employees who accepted temporary employment voluntarily, low fairness is related to lower self-reported performance. For employees who use their temporary job as a way to obtain permanent employment, fairness is not related to work-related attitudes and behavioral intentions. Those who are involuntarily in a temporary job react stronger on fairness and have a higher intention to quit.

Implications

Fairness is weakly related to work-related attitudes and behavioral intentions under two conditions: when perceived goal attainment is high, and when the worker is dependent on the temporary job to reach that goal. This study provides support for the assumption that motives may override automatic responses to fairness.

Originality/value

This article is one of the first studies that provide evidence for the influence of motives on reactions to fairness. Additionally, this study considers reactions to fairness in a growing contingent of the workforce, that is temporary workers. It provides evidence that the dynamics in fairness perceptions may be different for temporary workers in comparison to their counterparts with permanent contracts.     

Intergroup predictors of older workers' attitudes towards work and early exit

Using self-determination theory (Deci &; Ryan, 2008) as the guiding theoretical framework, the present study tested a model that incorporates workers' perceptions of organizational support and supervisor autonomy support, global and domain specific (i.e., work) motivation, work satisfaction, and turnover intentions. The hypothesized model was tested using a sample of 735 workers (362 men and 373 women). Results revealed that work motivation was significantly related to both intraindividual (global motivation) and contextual factors (organizational support and supervisor autonomy support). In addition, perceived organizational support and work autonomous motivation were positively related to work satisfaction, whereas turnover intentions were negatively related to perceived organizational support and work autonomous motivation, and positively related to work controlled motivation. The present results underscore the importance of understanding the mechanisms through which higher turnover intentions and lower worker satisfaction take place, eventually leading to appropriate interventions.