When Do Employees Speak up for Their Customers? A Model of Voice in a Customer Service Context

We develop a conceptual model of customer‐focused voice and test it in a hospital setting. Drawing from theory and research on voice, we find that customer orientation and job autonomy are positively associated with customer‐focused voice. In addition, consistent with social information processing theory, these relationships are moderated by service climate, such that a high service climate compensates for the less desirable aspects of employees or their jobs. Finally, we provide evidence for a critical but untested assumption of the voice literature by linking hospital‐level customer‐focused voice to hospital‐level service performance. Results based on data from four unique data sources, provided at varying points in time, and at different levels of analysis demonstrate support for our conceptual model.     

Is Perceptual Priming Affected by Culture? A Study With German Middle-Class and Cameroonian Nso Farmer Children

The authors explored priming in children from different cultural environments with the aim to provide further evidence for the robustness of the priming effect. Perceptual priming was assessed by a picture fragment completion task in 3-year-old German middle-class and Cameroonian Nso farmer children. As expected, 3-year-olds from both highly diverging cultural contexts under study showed a priming effect, and, moreover, the effect was of comparable size in both cultural contexts. Hence, the children profited similarly from priming, which was supported by the nonsignificant interaction between cultural background and identification performance as well as the analysis of absolute difference scores. However, a culture-specific difference regarding the level of picture identification was found in that German middle-class children identified target as well as control pictures with less perceptual information than children in the Nso sample. Explanations for the cross-cultural demonstration of the priming effect as well as for the culturally diverging levels on which priming occurs are discussed.     

Priming Risky Choice: Do Risk Preferences Need Inferences?

The notion that subtle influences, often falling outside awareness, can bias behaviour has a strong grip on both theoretical perspectives and the public imagination. We report three experiments that examined this idea in the context of risky choice. Experiment 1 (N = 100) appeared to find evidence for an interaction whereby participants primed but not reminded of the prime showed an assimilation effect (e.g. participants primed to be risk seeking became more risk seeking) whereas those who were primed and reminded showed a contrast effect (e.g. became less risk seeking). However, two further experiments (N = 180, N = 128) failed to find any evidence for this interaction, and none of the experiments found evidence for the asymmetry in awareness predicted by an ‘unconscious’ assimilation but ‘conscious’ contrast account. The data were analysed using both Null Hypothesis Significance Testing and Bayesian methods, and the implications of the conclusions arising from each are discussed. Whatever one's statistical predilection, the results imply a reduction of confidence in the belief that risk preferences need no inferences. Copyright © 2016 John Wiley & Sons, Ltd.     

A Prime Example of the Maluma/Takete Effect? Testing for Sound Symbolic Priming

Certain nonwords, like maluma and takete, are associated with roundness and sharpness, respectively. However, this has typically been demonstrated using explicit tasks. We investigated whether this association would be detectable using a more implicit measure—a sequential priming task. We began with a replication of the standard Maluma/Takete effect (Experiments 1a and 1b) before examining whether round and sharp nonword primes facilitated the categorization of congruent shapes (Experiment 2). We found modest evidence of a priming effect in response accuracy. We next examined whether nonword primes affected categorization of ambiguous shapes, using visual (Experiment 3) and auditory primes (Experiment 4). We found that ambiguous shapes were categorized as round (sharp) more often following the presentation of a round (sharp) nonword. This suggests that phonemes may activate related shape information which then affects the processing of shapes, and that this association emerges even when participants are not explicitly searching for it.     

Grammatical gender in German: A case for linguistic relativity?

The “principle of linguistic relativity” holds that, by way of grammatical categorization, language affects the conceptual representations of its speakers. Formal gender systems are a case in point, albeit a particularly controversial one: Previous studies obtained broadly diverging data, thus giving rise to conflicting conclusions. To a large extent, this incoherence is related to task differences and methodological problems. Here, a priming design is presented that avoids previous problems, as it prevents participants from employing gender information in a strategic manner. Four experiments with German native speakers show priming effects of the prime's grammatical gender on animate and nonanimate targets, an effect for the prime's biological gender on animate targets, but no effect for the prime's biological gender on nonanimate targets, and thus speak against an effect of language on thought for German gender.     

Early Verb Learning: How Do Children Learn How to Compare Events?

An important problem verb learners must solve is how to extend verbs. Children could use cross-situational information to guide their extensions; however, comparing events is difficult. In 2 studies, researchers tested whether children benefit from initially seeing a pair of similar events (“progressive alignment”) while learning new verbs and whether this influence changes with age. In Study 1, 2.5- and 3.5-year-old children participated in an interactive task. Children who saw a pair of similar events and then varied events were able to extend verbs at test and differed from a control group; children who saw 2 pairs of varied events did not differ from the control group. In Study 2, events were presented on a monitor. Following the initial pair of events that varied by condition, a Tobii x120 eye tracker recorded 2.5-, 3.5-, and 4.5-year-olds’ fixations to specific elements of events (areas of interest) during the 2nd pair of events, which were the same across conditions. After seeing the pair of events that were highly similar, 2.5-year-olds showed significantly longer fixation durations to agents and to affected objects as compared with the all-varied condition. At test, 3.5-year-olds were able to extend the verb, but only in the progressive alignment condition. These results are important because they show children’s visual attention to relevant elements in dynamic events is influenced by their prior comparison experience, and they show that young children benefit from seeing similar events as they learn to compare events to each other.     

Priming in the attentional blink: Perception without awareness?

The attentional blink refers to a reduction in accuracy that occurs when observers are required to identify the second of two rapidly sequential targets. Even when the second target cannot be reported, however, it is still capable of priming the response to a subsequent related item. At issue in the present work was whether this priming is attributable mainly to conscious or unconscious processes. To answer this question, we used an exclusion procedure that permitted an assessment of the relative dominance of conscious and unconscious processes. The results showed that second targets that are identified incorrectly are nonetheless processed extensively outside of awareness. Moreover, this processing is sufficient to prime a subsequent response for at least 1 s after the onset of the prime.     

Do students feel authentic in integrated RE? A quantitative analysis

Abstract

The purpose of this article is to present quantitative results concerning students’ sense of authenticity during a teaching experiment conducted in Finnish ninth grade religious education classes in 2014. In this experiment, students (N = 24) from three different faith traditions (Lutheran, Orthodox, secular humanist) studied ethical contents together on four subsequent lessons. The analysis showed some differences in students’ experiences of common trait authenticity and lesson-specific experiences of state authenticity but in general, the students felt welcome in the integrated RE lessons. There was not a lot of difference between girls and boys but Orthodox students seemed to be more complacent than the other students. This article adheres to the view that the ability to be authentic is one of the prerequisites of successful spiritual education and it seems that meeting this prerequisite is possible, even among students who have previously studied in segregated religious education.     

Do Actions Speak Louder Than Words? A Comparison of Three Organizational Practices for Reducing Racial/Ethnic Harassment and Discrimination

We assessed the effectiveness of three commonly suggested organizational practices for reducing racial/ethnic harassment and discrimination (REHD): training; resources for reporting REHD; and implementation actions taken by leadership to reduce REHD. In a sample of 39,475 U.S. military personnel, we conducted dominance analyses to examine the relative contributions of these practices to REHD. Implementation contributed more to the prediction of REHD than did training or resources. Moreover, implementation moderated the effect of resources and training. This suggests that active leadership effort to address REHD can be 1 of the most effective means of reducing such behavior.     

Priming of new associations in reading time: What is learned?

The priming of new associations has been a controversial topic, with some studies finding significant effects but others failing to replicate these results. Three studies investigated the priming of new associations in a reading time task, presenting lists of word pairs that were read aloud as quickly as possible. In Experiment 1, significant priming of new associations was found after two study presentations, replicating similar results by Moscovitch, Winocur, and MacLachan (1986). In Experiment 2, reading time was facilitated for intact pairs when word positions remained constant relative to when word positions were reversed. This suggested that the associative priming effect was related to specific lower level features of the word pairs rather than to abstract associations. In Experiment 3, the insertion of the wordand between test words eliminated the pairing-specific effect, placing the locus of new association priming at the transition between words within pairs. These findings demonstrate that the knowledge that supports priming of new associations in the reading time task involves perceptual or articulatory information about the transitions between words rather than abstract associative knowledge.     

Do Ranks Suffice? A Comparison of Alternative Weighting Approaches in Value Elicitation

We compared both attribute weights and overall evaluations for students′ preferences among apartments described to them in terms of nine independent attributes. Methods used for eliciting attribute weights were (a) 7-point scales; (b) value hierarchy; (c) swing weights; and two methods using importance rankings only: (d) rank order centroid and (e) rank sum weights. Multiple linear regression was also used to infer attribute weights. Test–retest reliability of overall evaluations was found to be modest. Evaluation models based on all five weight elicitation methods were superior to an equal weights model, with rank order centroid weights modestly superior to other methods.     

Do salespeople matter in competitive tenders?

Abstract

Organizational buyers are increasingly employing competitive tenders with objective buying criteria to mitigate the influence of personal relationships with suppliers and reduce the overall cost of buying. This paper investigates the role of salespeople’s relationships with buyers (i.e., purchasing managers) and how they affect supplier selection in such contexts. Drawing on data from 428 tenders across different buying organizations, this study shows that the quality of the salesperson’s relationship with the buyer influences the buyer’s evaluation of the tender proposal, which, in turn, affects supplier selection. Thus, the results support an indirect effect of salesperson relationship on supplier selection even in a tender context. In addition, the results indicate that the effect of a salesperson’s relationship on buyer’s proposal evaluation is contingent on the comprehensibility of suppliers’ proposals and buyer’s product knowledge. These results have significant theoretical and managerial implications for both buyers and suppliers in business-to-business (B2B) tender contexts.     

Where are the Gender Differences? Male Priming Boosts Spatial Skills in Women

The effects of gender stereotype activation by priming on performance in a spatial task were investigated among a mixed adult sample (including students) of 161 men and women (mean age?=?31.90) from Austria (Europe). They were assigned to one of four experimental groups according to gender and stereotype activation condition. After a male or female gender stereotype activating task, participants worked on a test assessing mental rotation (three-dimensional cube test, Gittler 1990). A significant main effect of priming on the performance in the mental rotation task emerged. Cohen’s d showed a pronounced gender difference emerging only in the female priming condition (d?=?.59), whereas it disappeared in the male priming condition (d?=?.01).     

German matchmaking web sites: Online trafficking in women?

This article reports on a study of Germany-based matchmaking agencies operating on the Internet, investigating how they are organized and how they advertise their commodities. Matchmaking has rapidly grown into a big digital business. This has engendered debate regarding the sexual behavior of its users, consequences of the resulting intermarriages, and on successful international policy for regulating the related migration. Being a new phenomenon, matchmaking on the Internet has largely remained unresearched until very recently. This analysis is a preliminary attempt to address online introduction services in one industrialized western country, Germany. It examines the size and extent of this kind of German business. One goal is to explore regional manifestations of the trade such as which countries are the counterparts in the other end of the trade? The article also highlights features typical for the advertising on this kind of web site, keeping in mind gender, ethnic, and race aspects. Finally, the issues are raised of whether matchmaking agencies are providing equal possibilities to different kinds of people in this kind of transaction, and whether these kinds of services have an impact on gender and ethnic equality.