Contraintes temporelles et qualité du travail dans l’activité des soignants

This article investigates the relationships between care activity and temporal constrains. The main objective is to understand the constrain effects on care givers activity. It is aimed at understanding the effects of the requirements on care givers activity. A research-action of eighteen month was conducted within a residential establishment for older dependent people and studied the activity of thirty four care givers. Our theoretical frame associates both work clinic and ergonomics. Investigations method combined both observation and interviews. The analysis of the care givers activity shows the effects of the organizational constrains on the activity. The care givers activity focuses on time organization rather than care. Finally, the quality of work is impaired, the work looses its sense and misses its primary objectives.     

La tarification à l’activité (T2A) : Quelles transformations pour l’activité du personnel infirmier ? Etude exploratoire

This article presents an exploratory study, which attempts to analyse the changes which have occurred in the professional life of nurses in France since the introduction of the system of payment per medical act (T2A). The theoretical background is provided by theories on the activity. The T2A system is intended to provide a means of or ganising nursing care. The main results of qualitative analysis undertaken show above all changes in the way nurses’ work is organised (pace, rhythm, productivity, value for money and turnover). The more intense workload mentioned by the nurses concerns above all an increase in technical and administrative activity rather than any personal interaction with the patients, which appears to have suffered from the changes. The repercessions identified by the nursing staff include frustration, a loss of meaning in their work and a lower standard of nursing care provided.     

Quelles méthodes et quelle modélisation d’analyse de l’activité de travail de l’encadrement ? L’exemple de l’encadrement des chantiers de la construction

By referring to the ergonomic analysis of work and to the management sciences, the authors propose an analysis model of the managers’ activity. Until then, few researchs were realized in ergonomics science with this population which has to prepare and to organize the works of other operators. According to the authors, it is possible to apply to this population the model of “the centre de décision”. It allows to understand how their activity is determined by “upstream” centres and then how it determines the activity of centres “approval”. Applied to the project and site managers, this model brings solutions to transform their work and the work of the workmen.     

Intervenir en clinique de l’activité sur la qualité du travail dans l’organisation. Le cas du service de propreté d’une grande collectivité

This article aims to inform the intervention process and the institution of conflictuality around the criteria on quality of work in an Activity Clinic perspective. From the example of a recent intervention in sanitary service of a big city, this article instructs this process when the conflictuality around the criteria of quality of work can be instituted in the organization. When field professionals can do more authority on their activity in the organization, we then witness in action a modification of their role in decision process, regarding their own work. The article concludes with the contribution of the results produced to current reflections on the union work actuality.     

Conception et santé : quelques remarques sur le statut de l’activité de travail dans la conception des systèmes de production

The aim of this article is to discuss the status of activity at work for the design process. After having highlighted the stakes to take into account activity at work during design, three approaches are discussed. One can try to model the workers’ activity in order to anticipate it during the design process. One can try to support the design of flexible systems, which control activity. One can try to catch and articulate in a same process the development of both the situation and the activity. These different positions result in different understanding of the design process mainly in its temporal dimension. For each approaches, some lines of research are presented.     

Traduction et adaptation du TEI-SF afin de documenter l’acceptabilité sociale de l’intervention comportementale intensive

Early intensive behavioral intervention is more widely used in large-scale community-based services in Autism Spectrum Disorder. There is an increased need to evaluate the social acceptability of these programs. The present study used a measure of social acceptability as part of a social validation procedure to evaluate a community-based EIBI offered in inclusive childcare, as well as two focused interventions associated with this program. To do so, the Treatment Evaluation Inventory Short-form (TEI-SF) questionnaire was adapted and translated to French. The validation results for the TEI-SF, as well as for the social acceptability of the EIBI programs and procedures, are presented. The results are the first evidence of the validity of the TEI-SF (adapted and translated to French), presenting scores of validity of intervention and a favourable perspective related to the early intensive behavioral intervention and opening the door to further research.     

L’activité comme support théorique et pratique pour le conseil en orientation

In today's society, instable and uncertain, individuals are more and more often confronted with multiple personal or occupational changes in their life course. In this context, the notion of transition appears as a major one in vocational psychology, the domain of which becomes the individual's own self-construction. This article aims to define a theoretical framework for this perspective, and to point out how the concept of activity can be useful, both for researchers and practitioners. As an example, the case of a young student in a vocational school, who participated to a longitudinal study about self-construction, will illustrate this proposition which considers the individual as “actor of himself”.     

Laïcité et diversité religieuse: l’approche québécoise

The Conseil des relations interculturelles (CRI) is a research and advisory council whose mission is to advise the Minister of Citizens relations and Immigration on primary matters concerning integration of immigrants and intercultural relations. In the summer of 2002, the members of the Conseil produced an advisory report on religious diversity. The purpose of this work was to propose a framework to reflect on the subject and suggest avenues which could facilitate the recognition of religious diversity in citizen public civic spaces. This document is a revision of the original abridged version, published in March 2004.     

Gestion d’une transition et impact sur l’état de santé du personnel

This article is about a case of successful introduction of a technological change in a police department. It presents the links observed between the approach used to manage the transition and the perception that end-users reported regarding their stress, their health condition, and their efficiency at work. End-users of the new system reported a high level of satisfaction towards the method used, with few problems related to their stress, their health condition, and their global efficiency. People who reported such problems also reported more problems integrating the change. Close guidance provided to workers at field level and active support to enhance a fast mastering of the new skills seem to have played a major role.     

L’acceptation située des technologies dans et par l’activité : premiers étayages pour une clinique de l’usage

The aim of this paper is to consider that a complementary way to evaluate the acceptance of technology in the work is possible; the acceptance situated. From a critical review of the classical models of acceptability (social and practical) on the one hand, and relying on models of the activity and theories of appropriation on the other hand, we show that it is necessary to insert the ICT in its social thickness, that is to say in a more comprehensive and complex as richer activity system (real). We will discuss the four dimensions to be considered to evaluate this acceptance situated. We also indicate how this approach can become an instrument of the development of activity and can contribute to a process of (re)creation of technical instruments, laying the foundations of what we have named a clinical usage.     

Le travail coopératif d’équipes de projet d’ingénierie à l’épreuve de l’activité en réunion médiatisée et multi-localisée

Performing in worldwide competition compels companies to be innovative and this unyielding global pressure sparks engineering team projects on a far-reaching scale. The synergy of heterogeneous and dispersed skills supposes to overcome the geographical distance between teammates using sophisticated socio-technical devices. Based upon four grounds of empirical research, this article will examine the function of this media coverage technology with a comprehensive sight of phenomena underlying remote interactions between teammates. Face to the reality of their cooperative activity, experiencing multi-localized virtual meetings with synchronous co-presence, are considered the experience, the resources and the constraints introduced by these terms and working conditions.     

Le processus d’intervention en santé au travail : éclairer les enjeux de l’action par un exercice de formalisation de l’activité

IntroductionThe quality of action in occupational health requires attention to its dynamic, for example analysing the activity of the intervenant consultant: what he manages to do in his activity and the obstacles he encounters.ObjectiveThis article proposes to feed the knowledge on the intervention from a qualitative approach and centered on the intervention process.MethodUsing the case study, the article shows the real of the intervention, its obstacles and the adjustments it imposes. The case studied is in a journal.ResultsThis intervention process shows the effects of variation caused by lack of accession and support from management and the trade unions, the difficulty of passing from knowledge to action.ConclusionThe difficulties have a function of revelation which the evaluation of the effects of an intervention can take into account.     

Développer l’apprentissage,la coopération et l’identité organisationnelle en milieu hospitalier Evaluation de l’impact d’un Dispositif d’Immersion Structuré

In this article we analyse the effects of an innovative approach adopted in a hospital institution. Using a specific framework, this approach consists of placing staff into a department other than their own. The objectives of this approach relate to cognition, identity and organisational behaviour. Based on thematic and structural analysis of 25 interviews, this evaluation shows that the effects of the intervention are consistent with the anticipated objectives on several levels: (1) learning about ways of functioning and working in the host department, (2) growth of co-operation between departments, (3) the development of a feeling of organisational belonging.     

Qualité de vie au travail et épuisement professionnel,l’une peut-elle aider à prévenir l’autre ?

More and more often quality of life at work (QWL) is considered as an alternative or a complementary approach to that of psychosocial risks. However, the vagueness surrounding the concept of QWL is not conducive to its use for prevention of burnout. This article presents a theoretical model for an operational definition of QWL as well as the resulting instrument: the Quality of Work life Systemic Inventory. The results obtained in a sample of community workers reveal that when the overall QWL score is below the 25th percentile (reference population of 3500 workers), the risk of emotional exhaustion is 4.06 times higher and the risk of emotional exhaustion is 4.06 times higher. disengagement 5.86 times higher.     

Effets de l’expression d’embarras et de la personnalité du candidat sur l’évaluation,la réaction comportementale et la décision d’embauche du recruteur

Job interview is a standardized situation that carries high stakes and involves impression management tactics. When an incident occurs in such a situation it could create embarrassment. Usually the expression of this self-conscious emotion positively affects others’ judgment. The aim of this study is to know whether this positive effect could also be observed in a job interview and whether it may vary depending on how embarrassment is expressed and with the personality of the job applicant. Contrary to what it is observed in an ordinary context, the absence of expression is favored by the recruiters; the expression of embarrassment is rather negatively perceived, especially when it is not controlled. The issue of emotional expressivity during interview will be discussed.     

Modulation de l’expression de l’identité professionnelle par l’utilisation d’appellations synonymes : « chômeur », « demandeur d’emploi » et « chercheur d’emploi »

The present research aimed to investigate whether and how terminology influences the expression of the self-concept, as well as that of the representation of others. More precisely, this paper explores, in the context of unemployment, how the words “unemployed person”, “job enquirer” and “jobseeker” can enhance the expression of the professional self concept and that of the representation of others. The Multistage Investigator of Social Identity method (IMIS; Zavalloni & Louis-Guérin, 1984) has been implemented to collect data from the French employment services. As expected, results provided evidence that the terminology used modulates professional identity expression; such that the words “unemployed person” and “job enquirer” lead individuals to unfavorably describe and perceive themselves. On the other hand, the designation “job seeker” helps them to put forward positive components of their professional self- concept and a less negative representation of others. These findings are discussed by stressing the relevance of using a terminology that does not stigmatize individuals and therefore avoids the disengagement from the job-seeking process.