Trust and Trustworthiness

What is it to trust someone? What is it for someone to be trustworthy? These are the two main questions that this paper addresses. There are various situations that can be described as ones of trust, but this paper considers the issue of trust between individuals. In it, I suggest that trust is distinct from reliance or cases where someone asks for something on the expectation that it will be done due to the different attitude taken by the trustor. I argue that the trustor takes Holton’s ‘participant stance’ and this distinguishes trust from reliance. I argue that trustworthiness is different from reliability and that an account of trustworthiness cannot be successful whilst ignoring the point that aligning trustworthiness with reliability removes the virtue from being trustworthy. On the question of what it is distinguishes trustworthiness from reliability, I argue that the distinction is in the opportunity for the trustee to act against the wishes of the trustor and the trustee’s consideration of the value of the trust that has been placed in them by the trustor.     

The Hidden Cost of Insurance on Cooperation

A common solution to mitigate risk is to buy insurance. Employing the trust game, we find that buying insurance against the risk of betrayal has a hidden cost: trustees are more likely to act opportunistically when trustors choose to be insured against the breach of trust. Supposedly, trustees are less likely to cooperate when trustors buy insurance because choosing insurance implicitly signals that the trustor expects the trustee to behave opportunistically, paradoxically encouraging trustees not to cooperate. These results shed new light on the potential drawbacks of financial safeguards that are intended to minimize the risky nature of trust taking: the presumed safeguard against the risk of betrayal may, under certain circumstances, increase the probability of betrayal. Copyright © 2017 John Wiley & Sons, Ltd.     

Interpersonal Trust and Emotion as Antecedents of Cooperation: Evidence From Korea1

In this field study (n = 514), we examined the relationships among interpersonal trust, interpersonal emotion, cooperation, and the characteristics of both the trustor and trustee at work. We found that interpersonal trust and interpersonal emotion were positively related to willingness to cooperate among members working in teams. We also found that interpersonal emotion was positively related to interpersonal trust. Interpersonal trust and interpersonal emotion, in turn, were predicted by 3 trustee characteristics: ability, benevolence, and integrity. Together, interpersonal trust, interpersonal emotion, and trustee characteristics accounted for 70% of the variance in willingness to cooperate among the team members.     

组织中人际初始信任研究述评

组织中日益普遍而频繁的新工作关系提出了高初始信任的需要。信任方的信任倾向与资源状况、被信任方的群体类别与组织角色、第三方关系和组织特征可以为初始信任决策提供推断依据,降低决策风险。已形成的初始信任水平影响后期信任的发展、心理契约违背的知觉、合作意愿、工作态度、组织公民行为和绩效。文章最后指出了在中国文化背景下组织中人际初始信任领域需要进一步研究的问题     

Trust maintenance as a function of construal level and attributions: The case of apologies

When do recipients of an apology (“trustors”) base their decision to trust a perpetrator (a “trustee”) on the attributional information embedded in an apology? Attributions provide a detailed account of the trustee's causal involvement in committing a transgression. We therefore argue that trustors in a low construal level mindset use this information in their trusting decision. However, trustors in a high construal level mindset likely consider all apologies as simple statements of regret, regardless of the attributional information they contain. We find support for this argument in four laboratory experiments. This research nuances the idea that to restore trust by means of an apology, the trustee must only use an effective attribution for a negative outcome. We also present a more realistic understanding of the process leading from apologies to trust than has been offered in previous work by simultaneously considering the role of the trustor and that of the trustee in the trust restoration process.     

It's not you,it's them: Social influences on trust propensity and trust dynamics

Scholars agree that trust primarily has two bases: trustworthiness—the extent to which a trustee is competent, honest, and has goodwill toward the trustor—and trust propensity—a stable trait reflecting the trustor's generalized belief that others can be trusted. Due to this trait characterization, the literature has largely reached a consensus that trust propensity is only an important base of trust in the earliest stage of a relationship—before information on trustworthiness has been gathered. Additionally, the trait conceptualization of trust propensity inhibits it from being modeled as an explanatory mechanism. Drawing on accessibility theory, a theory of trait activation, we argue that trust propensity has state‐like characteristics that are “activated” by the daily treatment an employee receives from coworkers. Our model highlights that the social context—predominantly ignored in prior trust research because of its lack of relevance to dyadic perceptions of trustworthiness—can have a substantial impact on dyadic trust. Across two multisource experience sampling methodology studies, we provide evidence that state trust propensity transmits the effects of citizenship and deviance received to trust in a focal coworker, whether that focal coworker is a source of that treatment or not. We also address how general levels of workplace unfairness—a between‐person construct—influence these dynamics. We discuss the theoretical and practical implications of these within‐person dynamics for fostering trust within organizations.     

Antecedents Of Trust: Establishing A Boundary Condition For The Relation Between Propensity To Trust And Intention To Trust

Two studies were conducted to examine the antecedents of intention to trust proposed by Mayer, Davis, and Schoorman [1995, Academy of Management Review, 20(3), 709–734]. In their model, intention to trust is influenced by the perceived characteristics of the trustee and the predisposition of the trustor. We found that perceived ability, benevolence, and integrity of the trustee predicted an individuals intention to trust. Propensity to trust, that is, an individuals disposition to trust, correlated with intention to trust when information about trustworthiness was ambiguous, but did not correlate with intention to trust when information about trustworthiness was clear. The notion of strong and weak situations is used to argue that situational strength is a boundary condition of the relation between propensity to trust and intention to trust.     

Direct and indirect effects of third-party relationships on interpersonal trust

Past studies of the determinants of interpersonal trust have focused primarily on how trust forms in isolated dyads. Yet within organizations, trust typically develops between individuals who are embedded in a complex web of existing and potential relationships. In this article, the authors identify 3 alternative ways in which a trustor and trustee may be linked to each other via third parties: network closure (linked via social interactions with third parties), trust transferability (linked via trusted third parties), and structural equivalence (linked via the similarity of their relationships with all potential third parties within the organization). Each of these is argued to influence interpersonal trust via a distinct social mechanism. The authors hypothesized that network closure and structural equivalence would predict interpersonal trust indirectly via their impact on interpersonal organizational citizenship behaviors performed within the interpersonal relationship, whereas trust transferability would predict trust directly. Social network analyses of data gathered from a medium-sized work organization provide substantial support for the hypotheses and also suggest important directions for future research.     

4～6岁幼儿经济博弈中的信任行为及其影响因素

本研究通过两个实验考察幼儿是否在博弈任务中表现出对陌生人的信任行为,同时考察可能对幼儿的信任产生影响的因素,包括个体认知因素(观点采择)和环境因素(负性反馈和代际传递)。研究对189名4~6岁幼儿及其家长进行多种任务的测量。实验一通过修订Evans和Krugger(2011)的信任博弈任务,考察幼儿在匿名信任博弈中的信任行为,结果发现与4岁幼儿相比,6岁幼儿对他人的信任更低;实验二考察了幼儿信任的影响因素,结果发现,幼儿在得到负性反馈结果后再次进行信任博弈任务时,他们对他人的信任比前次有所降低,6岁幼儿对他人返还数量的预期比4岁幼儿下降程度更大;6岁幼儿的信任行为(第一次给出意愿)与观点采择能力显著相关;6岁幼儿的信任水平与家长的信任水平显著相关。     

What does it mean to trust blockchain technology?

This paper argues that the widespread belief that interactions between blockchains and their users are trust-free is inaccurate and misleading, since this belief not only overlooks the vital role played by trust in the lack of knowledge and control but also conceals the moral and normative relevance of relying on blockchain applications. The paper reaches this argument by providing a close philosophical examination of the concept referred to as trust in blockchain technology, clarifying the trustor group, the structure, and the normatively loaded nature of this trust relation. The paper ends by critically reflecting on two of the most promising values (decentralization and transparency) that can invite users’ trust in blockchain technology, arguing that there is a tension between the pressing values that are intended to be achieved by developers and the predicament situations caused by current blockchain implementations.     

The relationships among asymmetry in task dependence, perceived helping behavior, and trust

Social relations analyses involving 132 working relationships among 60 individuals from 29 teams revealed that an increase in a team member's task dependence on another team member was associated with higher levels of perceived help from and interpersonal trust in that specific team member, provided the other member was highly task dependent on the focal member. The degree to which an actor perceived a relationship with a partner to be helpful partially mediated the relationship between task dependence and trust. These findings highlight the importance of attending to asymmetries in task dependence and provide valuable insights into mechanisms that can explain the development of trust in organizational work teams.     

Trust in the workplace: factors affecting trust formation between team members

The authors used survey data from 127 professional-level employees working in 8 industries to assess the effects of respondent's trusting stance and (a) the trustee's organization membership (internal or external), (b) the hierarchical relationship (supervisor or peer), and (c) the gender of the trustee, on initial trust level for a new project team member. The authors found that trusting stance was positively related to initial trust level. The authors also found an interaction effect between respondent gender and trustee gender on initial trust. Specifically, male initial trust level was higher for a new male team member and lower for a new female team member. The present study provided additional understanding of the formation of initial trust levels and its importance for team functioning.     

Learning words from reliable and unreliable speakers

Three studies examined whether 3- and 4-year olds would trust a reliable speaker over an unreliable speaker when learning a new word and whether that trust would be reversed, and the word mapping revised, when a trusted speaker later proved unreliable. Study 1 indicated that 3- and 4-year olds trusted a reliable speaker over an unreliable speaker. Study 2 indicated that some 4-year olds reversed trust and revised a word mapping when a trusted speaker later proved unreliable. Study 3 indicated that those 4-year olds who reversed trust and revised the word mapping were likely to maintain the revision and tended to favor the previously reliable speaker over time. These results are discussed in terms of the role of speaker reliability in young children's word learning.     

Trust, trustworthiness, and trust propensity: a meta-analytic test of their unique relationships with risk taking and job performance

The trust literature distinguishes trustworthiness (the ability, benevolence, and integrity of a trustee) and trust propensity (a dispositional willingness to rely on others) from trust (the intention to accept vulnerability to a trustee based on positive expectations of his or her actions). Although this distinction has clarified some confusion in the literature, it remains unclear (a) which trust antecedents have the strongest relationships with trust and (b) whether trust fully mediates the effects of trustworthiness and trust propensity on behavioral outcomes. Our meta-analysis of 132 independent samples summarized the relationships between the trust variables and both risk taking and job performance (task performance, citizenship behavior, counterproductive behavior). Meta-analytic structural equation modeling supported a partial mediation model wherein trustworthiness and trust propensity explained incremental variance in the behavioral outcomes when trust was controlled. Further analyses revealed that the trustworthiness dimensions also predicted affective commitment, which had unique relationships with the outcomes when controlling for trust. These results generalized across different types of trust measures (i.e., positive expectations measures, willingness-to-be-vulnerable measures, and direct measures) and different trust referents (i.e., leaders, coworkers).     

3～5岁儿童基于能力特质进行信任判断的策略及其发展

研究采用对偶选择的范式考察了3～5岁儿童基于能力特质进行信任判断的策略。让144名3～5岁儿童在面对能力强和不挑食这两类人时做出信任判断。结果发现3～4岁儿童的信任判断受老师评价偏向的影响,他们的信任选择与老师评价偏向一致。5岁儿童的信任判断则不受老师评价偏向的影响。这些结果表明3～4岁儿童信任判断的策略是依据特质效价,5岁儿童的策略是依据特质意义。     

信任者权力对其人际信任的影响

信任者权力对其人际信任的影响是基于双方权力的不对等实现的还是取决于信任者自身的权力水平的问题值得研究。为此,本研究在实验一中考查了信任博弈任务中信任者的权力感（与被信任者的权力水平无关）对其人际信任的影响,在实验二中通过角色扮演任务操纵信任者与被信任者的权力关系（对等vs.不对等）,同时测量信任者的人际信任倾向。结果表明：信任者自身的权力感影响其人际信任,低权力感个体比高权力感个体更信任他人;双方权力对等与否对信任者的人际信任倾向没有影响。可见,信任者权力更多是作为信任者自身的属性特征影响其人际信任,而不以双方权力层级不对等为前提。     

The Epistemology of Testimony: Fulfilling the Sincerity Condition

Abstract

In this paper I aim to defend the claim that we are a priori entitled to accept that a speaker is being sincere, unless there are positive reasons not to. I look initially at the trust approach to testimony, which claims affective trust plays an epistemic role in our coming to believe that a speaker is being sincere. My claim is that this view is mistaken, and yet has something important to say in recognising the essential difference between testimony and other forms of evidence. This difference is intentionality. It is my view that in exploring the real intentions behind assertions we can discover why it is that we have an a priori entitlement to accept that a speaker is being sincere. If we recognise that intending to communicate is intending to transfer belief, then we must recognise that intending to communicate entails sincerity. A hearer is entitled to accept that an assertion which is explicitly offered as communication is in fact sincere.     

Partiality and prejudice in trusting

You can trust your friends. You should trust your friends. Not all of your friends all of the time: you can reasonably trust different friends to different degrees, and in different domains. Still, we often trust our friends, and it is often reasonable to do so. Why is this? In this paper I explore how and whether friendship gives us reasons to trust our friends, reasons which may outstrip or conflict with our epistemic reasons. In the final section, I will sketch some related questions concerning trust based on the trustee’s race, gender, or other social identity.     

任务类型和性别属性对人际信任的影响

研究应用投资游戏任务及其变式,探讨了任务类型与性别属性对人际交往过程中信任给予和信任维持的影响。24名被试(平均年龄为20.41±1.99)通过轮组,完成了实验一和实验二的投资游戏任务。通过对投资比、返还比及其关系的比较和分析,结果发现:(1)在风险任务中,不同性别信任者的信任给予存在显著性差异,而且信任对象的性别属性对信任者的信任给予也存在显著性影响。(2)在无风险任务中,性别属性对信任对象的信任维持行为不存在显著影响,而信任者的信任给予对信任对象的行为具有显著的预测作用。这一结果表明,性别属性对人际信任的影响,与任务的风险性有关。     

Feeling and believing: the influence of emotion on trust

The authors report results from 5 experiments that describe the influence of emotional states on trust. They found that incidental emotions significantly influence trust in unrelated settings. Happiness and gratitude--emotions with positive valence--increase trust, and anger--an emotion with negative valence--decreases trust. Specifically, they found that emotions characterized by other-person control (anger and gratitude) and weak control appraisals (happiness) influence trust significantly more than emotions characterized by personal control (pride and guilt) or situational control (sadness). These findings suggest that emotions are more likely to be misattributed when the appraisals of the emotion are consistent with the judgment task than when the appraisals of the emotion are inconsistent with the judgment task. Emotions do not influence trust when individuals are aware of the source of their emotions or when individuals are very familiar with the trustee.