A Comparison of the Effects of Prejob Training and Job Experience on Nonprofessional Telephone Crisis Counselors

ABSTRACT: This study, carried out in a telephone crisis intervention program in which nonprofessional volunteer counselors received 55 hours of prejob training, isolates the effects of prejob training and on-the-job experience. Participants in the study were evaluated on several parameters including knowledge, counseling skills, acceptance of others, and dogmatism. Three groups of volunteers were measured: group 1—measured immediately before and after prejob training, group 2—measured just after prejob training, and group 3—measured after five months of telephone counseling experience. Results indicate that counselor skills and knowledge significantly increased with prejob training, but did not show further improvement as a result of five months of experience. Attitudes such as acceptance of others and dogmatism did not change either as a result of training or experience. Dogmatism was found to be inversely related to both counselor skill and knowledge.     

The Past,Present, and Future of Student Affairs: A Professional Profile of Theodore K. Miller

Theodore K. Miller began his career in 1957 as the counselor for men at the University of Florida and then worked as a counseling psychologist at the State University of New York at Buffalo starting in 1962. He left there 5 years later to start a student personnel program at The University of Georgia. During his 30 years at Georgia, Miller established a nationally recognized graduate professional preparation program and became one of the most prominent figures in the field of college student development. This profile focuses on the professional influences in his life and on his role in developing quality assurance measures for counseling and human development programs and for student affairs functional areas.     

Promoting Student Cognitive Development

This study focused on a theoretically grounded counselor preparation curriculum that was designed to enhance the moral reasoning and cognitive complexity of students as well as teach them the basic skills and theories of counselor education. The curriculum for the counselor training was rooted in a teaching–learning framework that included conditions for facilitating cognitive–developmental growth and skill and theoretical training components. The purpose of the study was to evaluate the developmental effects of the counselor training program as measured in 2 domains of cognitive development: conceptual level and level of moral reasoning. The participants were assessed at 3 different times: prior to entering the counseling program, 1-year into the program, and the month marking the completion of their 2nd year in the program. The Paragraph Completion Method (PCM) and the Defining Issues Test (DIT) were used as estimates of cognitive–developmental level. Analysis of the results revealed a significant gain for the group on the PCM between the 2nd and 3rd assessments and a positive but nonsignificant trend for the DIT.     

Role conflict for school counselors: training versus job demands

Principals' expectations on six counselor role dimensions were compared with ideal counselor roles as seen by counselor educators. The relationship of principals' training and practice in counseling to appropriate counselor role perceptions was also studied. Disagreement was found between principals and counselor educators on the role of the counselor in situations involving clerical tasks, confidentiality, personal-emotional counseling, and non-related counseling functions. Principals with some counseling training or experience were more similar to counselor educators in expectations concerning discipline, confidentiality, and clerical activity than those principals without counseling training experience. Yet all principals differed markedly from the ideal role as viewed by counselor educators.     

Do Common Factors Account for Counseling Outcome?

This study drew from common factors as an explanatory model for how counseling produces client change. Client self‐report measures for 3 common factors—client factors, client–counselor relationship factors, and client expectancy factors—were examined at a counseling training clinic. Regression analyses revealed that 2 factors significantly predicted treatment outcome: client expectancy and the therapeutic alliance. One variable from client factors—abuse history—had a nonsignificant but modest relationship with outcome.     

Storytelling: An enjoyable and effective therapeutic tool

Storytelling has great potential for stimulating insight and behavior change, particularly when client and clinician seem to have reached an impasse, as is frequently the case with adolescent clients. The storytelling process provides a viable alternative to the traditional therapeutic communication style in which the client is the only storyteller. It provides a means to circumvent client resistance and present new concepts and paradigms for healthy behavior. This paper provides a practical guide for the use of therapeutic metaphors and storytelling as an intervention technique, provides examples of successful interventions made through the storytelling process with both adolescent and adult clients, and outlines suggestions for the effective use of storytelling as a therapeutic tool.Joyce Divinyi, MS, a licensed professional counselor, is a consultant with The Wellness Connection, Peachtree City, Georgia, providing wellness education and mental health training programs and individual and family counseling services. She was formerly the executive director of a residential treatment program for adolescent girls. Reprint requests should be sent to the author at The Wellness Connection, 125 Highgreen Ridge, Peachtree City, GA 30269.     

Reducing Counselor Anxiety by Using Modeling Strategies

We hypothesized that beginning counselors experience interview-related anxiety that affects counselor performance. Two kinds of videotaped modeling—an expert model approach and a coping model approach—were compared as to the relative effectiveness of each method in reducing beginning counselors' anxiety toward a counseling interview. Those persons who viewed expert models significantly reduced situationally related anxiety following participation in an analogue interview. Persons who viewed coping models had nominal but nonsignificant reductions in anxiety. In neither group was anxiety significantly related to counselor performance. A modicum of anxiety may be a desirable attribute in beginning counselors. The relative merit of each kind of modeling strategy is discussed.     

Spirituality in Counseling: What Do Counseling Students Think About It?

The author discusses students' reactions to 4 seminars. 1‐hour each, on the topic of spirituality in counseling. Students were enrolled in a master's‐level counseling program, Several issues emerged that have implications for the training of counselors on spiritual issues, including students' level of comfort with discussing spiritual issues, the difficulty of defining spirituality, client and counselor readiness to explore spirituality, and training issues in the area of spirituality.     

Preparing Culturally Effective Counselors

The preparation of culturally effective counselors is a familiar topic in the counseling literature. Counselor educators and practitioners have regularly discussed cultural barriers in the counseling process and have proposed models for working more effectively with multicultural populations. Still, there is no counselor education program in the United States that trains students in the special problems and advantages of counseling culturally different clients. Now more than ever, there are many compelling reasons to prepare culturally effective counselors. They include (a) the multicultural overtones of the American population; (b) the growing number of new immigrants and refugees; (c) the expressed and perceived needs of counselors working with multicultural groups; and (d) the naming of counselors as “necessary” recipients of federal training funds to develop better bilingual programs. The authors propose a counselor training program with a specialization in bilingual-multicultural education. This requires specific attitudes, skills, and competencies based on the interdisciplinary philosophies of counseling, bilingual education, and multicultural education.     

A STUDY OF VARIABLES RELATED TO SELECTED JOB PLACEMENT CRITERIA

A random sample of 70 training program graduates from the Georgia Rehabilitation Center was used in the present study. Three placement criteria were as follows: 1) salary; 2) number of weeks between graduation and employment; and 3) number of contacts by a field rehabilitation counselor between graduation and closure. Data were collected on 55 test and rating variables during the students' evaluation and training periods, and intercorrelations were examined to determine significant relationships between these variables and the selected criteria. The results were discussed in terms of program implications.     

Effects of Counselor Disability and Reputation on Client Perceptions During a Career Counseling Session

This study examined the effects of three counselor influence factors—expertness, trustworthiness, and attractiveness—on participants' impressions of a counselor during a counseling analogue situation. Using a 2 (counselor disability) x 2 (level of training) factorial design, no significant differences were found with respect to counselor social influence. These results are interpreted relative to the literature on perceptions of counselors with physical disabilities.     

Conceptual Versus Competency Approach in Human Relations Training Programs

This study examines how the changes in the Carkhuff Human Resources Development (HRD) training model affect the acquisition of defined interpersonal discrimination and communication skills. A competency-based HRD (post-1974) counselor training group was compared with a conceptual-based (pre-1974) human relations counselor training group and a no-contact counselor training group. Although the groups were equivalent on the pretest, the posttest results show statistically significant differences (p >.01) between all groups as a result of training. The findings support the competency-based training as more effective than the conceptual-based human relations training in acquiring interpersonal counseling skills.     

A Program for Training Teachers as Counselors of Parents of Children with Disabilities

The author presents a four-session, in-service training program in which a counselor serves as facilitator. The focus of the program is training teachers to work more effectively with parents of children with disabilities through the integration of counseling theory and special education practice.     

Using Art-Based Strategies in Group-Based Counselor Supervision

In addition to course work and experiential learning experiences, a vital aspect to counselor training is clinical supervision. Supervision acts as a mediator bridging the gap between theory and practice. Using creative interventions has been increasing in clinical work and may be beneficial to be used more in training counseling students. One way to incorporate creative and expressive techniques into a counseling program is to use art-based strategies in clinical group supervision. Research and clinical experiences are discussed.     

Using Photography to Enhance Development of Self,Professional Identity,and Multicultural Awareness

Counseling can be a vulnerable process for clients and counselors alike. Counselors-in-training often find their early development to be an ambiguous and anxiety-provoking process. Both metaphors and experiential activities are effective methods in counselor training for addressing the ambiguity of counseling and the concerns experienced by counseling students. This article describes how counselor educators can use photography as a metaphor to support counselor development. We also outline four creative photography activities designed to foster self-reflection, professional identity development, and multicultural awareness among counselors-in-training.     

Applying Skill-Based Curriculum to Teach Feedback in Groups: An Evaluation Study

Group counseling theory and empirical research indicate that interpersonal feedback is an important element that can lead to insight and change in group members. Yet, managing interpersonal feedback is a difficult skill for novice group leaders to learn. This article examines (a) the role of feedback in counseling groups; (b) the implementation of a skill-based training program to teach novice group counselors how to give, receive, and facilitate interpersonal feedback; and (c) students' evaluation of such a program in which they participated. Recommendations are made to practitioners for incorporating feedback into counseling, and for counselor educators regarding the teaching of the intervention.     

Program Evaluation and Counseling: Yesterday,Today, and Tomorrow

Spawned by intensified demands for accountability, expanding counselor roles and functions, and increased counselor attention both in the counseling literature and in counseling practice, program evaluation has emerged as a vital aspect of counselor functioning in recent years. This article highlights the differences between program evaluation and research, a long-standing source of confusion; presents major issues in the practice of counseling program evaluation; and identifies current trends in program evaluation.     

Creating Personal Dispositions for a Professional Counseling Program

The Council for Accreditation of Counseling and Related Educational Programs requires counselor training programs to undergo systematic evaluation of trainees. This evaluation can be challenging at times. The authors posit the use of dispositions as a tool for ongoing assessment of student development by detailing the process used to establish dispositions in a counselor training program. Using an N= 1 intensive case study approach, they provide information about the relevance of dispositions in counselor training, the origin of dispositions for the program, and ongoing efforts to evaluate the dispositions in terms of their relevance to student growth. Implications for counselor training and curriculum development are discussed.     

Specialized Counseling—A New Trend?

The study, apparently the first of its kind, investigates the activities of the specialized school counselor in the elementary and secondary schools of Ohio. The specialized counselor was defined as a certified counselor who spent at least one-half of his professional time performing the activities related to a single area of guidance, such as educational or college guidance. Questionnaires were sent to three groups of educators—guidance directors, specialized school counselors, and counselor educators. Participants in the study were asked to provide information relative to the nature and needs of specialized counseling. The data seem to show indications of an increase of specialization in counseling. The functions of such specialists are reported.     

Video in the College Classroom: An Exploratory Study

The effect of a counselor working directly with college teachers on a specific student learning problem—oral nonparticipation in discussion classes—was explored. Seven college history instructors viewed with a counselor videotaped excerpts of their own classroom discussion sessions. During playback sessions the counselor modeled and verbally and nonverbally reinforced certain instructor behaviors seen on video. Four instructors viewed tapes individually (IT) with the counselor; three instructors viewed tapes in a group (GT) with the counselor. Results: (1) Instructors reported video-playback counseling was very helpful in changing their behavior in the classroom; (2) Instructors became more aware of how verbal and nonverbal cues influence student behaviors; (3) Small group playbacks seemed as effective as individual playback procedure.