Explaining the protective effect of trait emotional intelligence regarding occupational stress: Exploration of emotional labour processes

This paper aims at understanding the processes explaining the protective effect of trait emotional intelligence (trait EI) regarding occupational stress. The present study focuses on a widespread occupational stressor: emotional labour (EL). EL refers to the act of managing emotions and emotional expressions in order to be consistent with organizational ‘display rules’, defined as the organizationally required emotions during interpersonal service transactions. As these display rules interact with employees spontaneous feelings, they regularly induce a clash between inner/real and required feelings. Different strategies exist to cope with this dissonance, with either beneficial or deleterious outcomes regarding psychological and physical health. The hypothesis underlying this study was that individuals varying in the level of trait EI would use different EL strategies, with different outcomes in terms of burnout and somatic complaints. Globally, the results showed that, when confronted with emotional labour, high trait EI individuals experience lower levels of burnout and somatic complaints, and this effect was found to be mediated by the choice of emotional labour strategies. Implications of these results for research, theory and practice are discussed.     

Trait emotional intelligence: behavioural validation in two studies of emotion recognition and reactivity to mood induction

This paper presents two experiments concerning trait emotional intelligence (‘trait EI’). In study 1, ten high and ten low trait EI individuals were selected from a sample of 85 persons to participate in a computerized experiment involving the recognition of morphed emotional expressions. As hypothesized, high trait EI participants were faster at identifying the expressions than their low trait EI counterparts. In study 2, trait EI scores from 102 persons were residualized on the Big Five and subsequently 15 high and 15 low trait EI individuals were selected to participate in a mood induction experiment. As hypothesized, high trait EI participants exhibited greater sensitivity to the mood induction procedure than their low trait EI counterparts. The findings are discussed in terms of the construct validity of trait EI, with particular emphasis on the issue of incremental validity vis‐à‐vis broad personality traits. Copyright © 2002 John Wiley & Sons, Ltd.     

An exploration of the moderating effect of trait emotional intelligence on memory and attention in neutral and stressful conditions

Trait emotional intelligence (trait EI) refers to individual differences in the experience, perception, regulation, and utilization of emotions. Research has shown that trait EI moderated subjective and endocrine responses to both natural and laboratory stressors. This study explores, the cognitive processes underlying this effect, under the hypothesis that trait EI moderates the impact of stress on memory and/or attention. Results supported the hypothesis, but solely for the ‘regulation’ EI‐dimension (named self‐control or SC). In neutral conditions, high SC was characterized by an attentional focus to neutral material and a facilitated memory for positive events, whereas low SC was characterized by an attentional focus to emotional material (regardless of valence) and a facilitated memory for negative events. In stressful conditions, high SC individuals engaged attention to emotional material (regardless of valence) and recalled more negative events, while low SC individuals disengaged attention from emotional material and recalled more positive events.     

Dads or cads? Women’s strategic decisions in the mating game

We report the findings of two studies (N = 142; N = 28) investigating women’s preference for men in short- and long-term mating scenarios and perceptions of honesty of dating adverts written by men high or low in Machiavellianism. Overall, men low on Machiavellianism (viz., dads), were preferred as long-term mates; and men high on Machiavellianism (viz., cads) as short-term mates. Fertile women preferred cads for a short-term relationship and dads as a long-term partner. Higher ratings were given to all adverts when females were fertile, suggesting generally higher levels of desire for a partner when the possibility of conception is highest. In contrast to previous work suggesting traits like Machiavellianism may facilitate a deceptive or exploitative mating strategy in men, the present results suggest (1) women are attuned to differences in men’s personality as a function of fertility and (2) affirms that women prefer cads for short-term mating and dads for long-term mating.     

Moral disengagement,the dark triad,and unethical consumer attitudes

PurposeBandura’s theory of moral disengagement explains how otherwise ethical persons can behave immorally. We examined whether a trait model of general personality and the “dark triad” underlay moral disengagement, the relationship these constructs have to unethical consumer attitudes, and whether moral disengagement provided incremental validity in the prediction of antisocial behaviour.MethodsSelf-report data were obtained from a community sample of 380 adults via an online survey that administered all measures.ResultsCorrelations between unethical consumer attitudes, lower Agreeableness, lower Conscientiousness, higher moral disengagement, higher psychopathy, and higher Machiavellianism were captured by a single factor. When this broad factor was examined using regression, demographic, personality and the dark triad traits all predicted moral disengagement, specific influences being age, education, Intellect, psychopathy, and Machiavellianism. A similar model examining predictors of unethical consumer attitudes again found all blocks contributed to the outcome, with specific influence provided by age, Intellect, and moral disengagement, the latter showing incremental validity as a predictor of unethical consumer attitudes.ConclusionsMoral disengagement is based on low Agreeableness, Machiavellianism and psychopathic-type traits, but provides incremental validity in predicting antisocial attitudes to a trait model alone. Narcissism is neither related to moral disengagement, nor unethical consumer attitudes.     

Predicting counterproductive work behavior from the interaction of personality traits

Much attention has been given to enhancing the prediction of counterproductive work behavior (CWB), with a particular focus on the relationship between the five factor model of personality and CWB. Several scholars have advocated for a more complex view of this relationship, and rather than focusing simply on main effects, to examine the interaction of personality traits in predicting employee behavior. In consideration of the traits most strongly related to CWB, we examined the interaction between: (1) conscientiousness and emotional stability, (2) agreeableness and emotional stability, and (3) conscientiousness and agreeableness on CWB directed at individuals (CWB-I) and the organization (CWB-O). Results from a multi-national sample illustrate the interaction of traits increases the prediction of CWB over and above a single trait approach. The interactions suggest employees perform the least CWB when they are high on both traits (in the respective trait pairings), but low levels on either trait relate to increased CWB, and at levels comparable to individuals low on both traits. We conclude research on personality and CWB would benefit from an interactive approach as it allows for greater prediction of CWB-O and CWB-I, which is important in light of the organizational and interpersonal consequences of employee misbehavior.     

Divine Emotions: On the Link Between Emotional Intelligence and Religious Belief

There have been only few attempts to explore the relationship between emotional intelligence (EI) and religiosity. However, none of them included measures of ability EI. In two studies, we investigated the potential associations between various aspects of religious belief and ability and trait EI. In Study 1 (N = 240), we found that ability EI was positively associated with general level of religious belief. Study 2, conducted among Polish Christians (N = 159), replicated the previous result on the connection between ability EI and religion. Moreover, both trait and ability EI were negatively correlated with extrinsic religious orientation and negative religious coping. Additional analysis showed that extrinsic orientation mediated the relationship between ability EI and religiosity.     

The relationship between trait emotional intelligence and creativity across subject domains

This study investigated the association between two creativity indicators: Divergent Thinking (DT) and Creative Personality (CP), and key aspects of cognitive ability, personality (Big Five), and trait emotional intelligence (trait EI or trait emotional self-efficacy). The sample consisted of 175 Spanish undergraduates and recent graduates from three university subject domains: Technical & Natural Sciences, Social Sciences, and Arts. Cognitive ability was found to bear little relationship to either index of creativity. In contrast, strong relationships were demonstrated between personality traits, including trait EI, and creativity, some of which varied significantly across subject domains. Results suggest that future research will have to pay particular attention to individual differences in the affective parts of the personality realm that are comprehensively captured by the construct of trait EI.     

The stability and change of trait emotional intelligence,conflict communication patterns,and relationship satisfaction: A one-year longitudinal study

We examined the stability and change of trait emotional intelligence (EI), conflict communication patterns and relationship satisfaction in cohabiting heterosexual couples over a 12-month period. Participants were 45 couples (n = 90) who completed the TEIQue – Short Form (Petrides & Furnham, 2006), the Communication Patterns Questionnaire (Christensen & Sullaway, 1984), and the Perceived Relationship Quality Components (PRQC) Inventory (Fletcher, Simpson, & Thomas, 2000). We examined both actor and partner effects. We found that, for individuals, the effect of self-rated EI on their own satisfaction was stable over the 12-month period and was not related to changes in satisfaction over time. We also found that women’s reports of avoidance and withholding predicted declines in both men’s and women’s satisfaction over time. We discuss the potential importance of EI and communication patterns in promoting relationship satisfaction.     

Affective mediators of the relationship between trait emotional intelligence and life satisfaction in young adults

This study examined the affective mediators of the relationship between trait emotional intelligence and life satisfaction in young adults and the widespread or limited affective mediators between the different groups in demographic factors, e.g., gender, students and non-students, family conditions. Six hundred and twenty participants completed the Wong Law Emotional Intelligence Scale, the Satisfaction with Life Scale and the Positive Affect and Negative Affect Scale. Results using structural equation modeling showed that both positive affect and negative affect acted as mediators of the relationship between trait EI and life satisfaction and the indirect effect of trait EI on life satisfaction via positive affect was stronger than that via negative affect. Moreover, multi-group analyses found that the paths did not differ by gender and family conditions, but positive affect was more strongly associated with students’ life satisfaction, compared to non-students. Implications and limitations of the findings are discussed.     

Emotional intelligence: A meta-analytic investigation of predictive validity and nomological net

This study used meta-analytic techniques to examine the relationship between emotional intelligence (EI) and performance outcomes. A total of 69 independent studies were located that reported correlations between EI and performance or other variables such as general mental ability (GMA) and the Big Five factors of personality. Results indicated that, across criteria, EI had an operational validity of .23 (k=59, N=9522). Various moderating influences such as the EI measure used, dimensions of EI, scoring method and criterion were evaluated. EI correlated .22 with general mental ability (k=19, N=4158) and .23 (Agreeableness and Openness to Experience; k=14, N=3306) to .34 (Extraversion; k=19, N=3718) with the Big Five factors of personality. Results of various subgroup analyses are presented and implications and future directions are provided.     

Investigating the relationship between trait and ability emotional intelligence and theory of mind

Theoretical links between emotional knowledge and theory of mind (ToM) have previously been proposed. This study investigates this relationship using measures of both ability and trait emotional intelligence (EI). Our sample comprised 194 children, divided into two age groups (5–7 years and 8–10 years). Children participated in measures of false belief understanding, advanced tests of ToM, ability EI and trait EI, and a standardized language assessment. For both age groups, we found that only ability EI was related to false belief understanding. Furthermore, regression analyses revealed that the understanding and managing branches of ability EI predicted unique variance in false belief understanding once controlling for age, language, and the other ability EI branches. Trait EI failed to display any association with false belief understanding. Ability and trait EI were associated with more advanced ToM tasks undertaken only by the older sample. These results offer support for previous research that has found a relationship between emotion perception and labelling and ToM. They also provide new knowledge: (1) higher order emotional knowledge, measured by ability EI, is associated with advanced ToM; and (2) emotional self efficacy, as measured by trait EI, is also important in advanced ToM. Furthermore, they provide the first account of associations between standardized EI measures and ToM.     

Body movements of male and female speakers and their influence on perceptions of personality

Men and women score differently on some personality traits and people’s behavior reflects who they are. Therefore, males and females could be expected to express themselves differently on a behavioral level. To test this idea we turned the public performances of speakers (20 female and 20 male) into stick figure movies. Students of the University of Vienna (n = 150) rated these movies on scales measuring the Big Five personality traits. The participants experienced difficulties in ascribing the correct sex to the stick figures. Nevertheless, stick figures representing male speakers received higher ratings for extraversion and emotional stability than stick figure animations of female speakers. In addition, gender stereotypes seemed to influence the participants’ ratings. Agreeableness, for instance, was preferably classified as female trait. In conclusion, our results suggest that body motion conveys social information, that men and women present themselves differently, and that people’s judgments are influenced by gender stereotypes.     

The Trait of Curiosity as a Predictor of Emotional Intelligence

This study examined the relationship between curiosity and emotional intelligence (EI) in a sample of graduate and undergraduate business administration students. Curiosity was assessed using the Melbourne Curiosity Inventory ( Naylor, 1981 ) and the Curiosity and Exploration Inventory ( Kashdan, Rose, & Fincham, 2004 ), and EI was measured using the Trait Meta-Mood Scale (TMMS; Salovey, Mayer, Goldman, Turvey, & Palfai, 1995 ). Results indicate a significant relationship between trait curiosity and EI. Relationships between the subscales of the 3 measures are also reported. Stepwise regression analysis indicates that trait curiosity and absorption curiosity were the best predictors of total EI; while absorption curiosity was the best predictor of attention to emotions, clarity of emotions, and repair of emotions.

Curiosity [has been] conceptualized as a positive emotional-motivation system associated with the recognition, pursuit, and self-regulation of novelty and challenge. ( Kashdan, Rose, & Fincham, 2004 , p. 291)

     

Empathy deficits and trait emotional intelligence in psychopathy and Machiavellianism

This study investigated the relationships between psychopathy (primary and secondary), Machiavellianism, trait emotional intelligence and empathy, using an image task that required an appropriate empathic response to the emotional displays of others (happy, sad and neutral). Results indicated that primary psychopathy and Machiavellianism were positively associated with the experience of positive affect from sad stimuli, while secondary psychopathy and Machiavellianism were positively associated with the experience of negative affect in response to neutral stimuli, and the opposite pattern was found for trait emotional intelligence. Regressional analyses demonstrated that secondary psychopathy, Machiavellianism, trait emotional intelligence and state anxiety are important predictors when stimuli are ambiguous.     

The Relationship of Trait EI with Personality,IQ and Sex in a UK Sample of Employees

The relationships among trait emotional intelligence (EI), personality, IQ and sex were investigated in a sample of 585 employees (478 males, 107 females). Participants completed the Watson–Glaser Critical Thinking Appraisal, the Bar‐On Quotient Inventory (EQ‐i) and the Neuroticism–Extraversion–Openness Personality Inventory Revised. Bivariate correlations revealed significant associations between overall EQ‐i and Neuroticism (negative), Agreeableness, Extraversion, Openness and Conscientiousness (all positive). While there were no significant associations between overall EQ‐i and sex or IQ, significant correlations were observed when EI components were considered. Male participants scored significantly higher on Adaptability and females scored significantly higher on the Interpersonal facet. Moreover, IQ correlated with the Interpersonal composite in the male' sample. Results are discussed in the context of trait EI structure and its implications for interpretation of sex and IQ effects.     

What it takes: Ability,demographic, bright and dark side trait correlates of years to promotion

Over 6000 adult managers attending an assessment centre completed a battery of tests including a ‘bright side’ personality trait measure (NEO-PI-R); a ‘dark side’/disorders measure (HDS), an ability test (GMA) and also specified, in detail, how long it had been before they were promoted to a managerial role, and also, where appropriate to a senior managerial role. Correlation analyses showed shorter times to promotion were associated with low Neuroticism, high Extraversion, high Conscientiousness, and high Intelligence, as well as being high on Bold and Colourful, but low on Cautious, Reserved and Leisurely “dark side” traits. Regressions showed the higher-order, dark side factors named “Moving against” people positively, and “Away from” and “Moving toward” people negatively, were associated with promotions. Implications for the selection and management of people, as well as limitations of this study are considered.     

Using emotional cues in a discrimination learning task: Effects of trait emotional intelligence and affective state

Individuals may differ in their ability to learn the significance of emotional cues within a specific context. If so, trait emotional intelligence (EI) may be associated with faster cue learning. This study (N = 180) tested whether trait EI predicts faster learning of a critical cue for discriminating “terrorists” from “non-terrorists”, using virtual-reality heads as stimuli. The critical cue was either facial emotion (positive or negative), or a neutral feature (hat size). Cognitive ability and subjective state were also assessed. Participants were faster to learn with an emotive cue. Surprisingly, high trait EI was correlated with poorer performance, especially early in learning. Subjective distress was also associated with impaired learning to emotive cues.     

Trait Emotional Intelligence,Self‐Reported Affect,and Salivary Alpha‐Amylase on Working Days and a Non‐Working Day

This study examined the relationship between trait emotional intelligence (EI) and variation in psychological (positive affect: PA, negative affect: NA) and psychophysiological (salivary alpha‐amylase: sAA) indicators among Japanese employees over 3 consecutive days (working day 1, non‐working day, working day 2). The analyses revealed that higher trait EI was associated across the days with higher PA, but not with NA. Moreover, diurnal sAA levels were lower in the high trait EI group than in the low trait EI group on the intervening non‐working day, and this difference between the EI groups continued to show a tendency to significance on working day 2. The results indicate that higher EI may be related to the preservation of higher levels of PA and lower levels of sympathetic activity in recovery in the naturalistic condition.