Employee Attachment: Implications for Supervisor Trustworthiness and Trust

Purpose

The purpose of this study was to investigate the role of adult attachment on perceptions of trustworthiness and trust in one’s supervisor. Specifically, we cast trustworthiness perceptions as the cognitive mechanisms by which attachment influences trust, which then influenced work outcomes.

Design/methodology/approach

Data on attachment, trustworthiness, and trust were obtained from employees, and performance ratings were provided by the employees’ direct supervisor (n = 353, 157 supervisors).

Findings

Secure and counterdependent attachment had a significant impact on trustworthiness perceptions, and secure attachment was also significantly related to trust, even in the presence of trustworthiness perceptions. Overdependent attachment had no significant influence on trustworthiness or trust perceptions.

Implications

Adult attachment influences one’s regulatory processes in interpersonal relationships and will certainly influence trust in one’s supervisor. Understanding the process by which attachment influences trust in one’s supervisor via trustworthiness perceptions provides a more comprehensive picture of how trust develops. This study provides evidence that adult attachment influences trustworthiness and trust simultaneously, which may be helpful in the selection process but also in managing the interpersonal aspect of the employee–supervisor relationship.

Originality/value

Though trust has been linked to attachment in the literature, no research has examined adult attachment and its influence on trustworthiness perceptions. Our paper provides an examination of attachment and its role in a comprehensive model of interpersonal trust. In addition, we examine attachments influence on trustworthiness and trust beyond the influence of propensity to trust, a commonly studied dispositional variable in the trust literature.

     

Supervisor Narcissism and Employee Performance: A Moderated Mediation Model of Affective Organizational Commitment and Power Distance Orientation

Abstract

Drawing upon social exchange theory, this research investigates how and when supervisor narcissism influences subordinates’ performance. Study 1 uses a two-wave survey and reveals that supervisor narcissism is negatively related to subordinates’ in-role performance. Subordinates’ affective organizational commitment mediates the relationship between supervisor narcissism and subordinates’ in-role performance. Moreover, the mediating effect is moderated by subordinates’ power distance orientation such that the mediation is weaker when power distance orientation is higher. Study 2 utilizes experimental research to replicate and extend the findings of Study 1. It shows that supervisor narcissism also negatively influences subordinates’ extra-role performance. Subordinates’ affective organizational commitment also mediates the relationship between supervisor narcissism and extra-role performance. Moreover, power distance orientation also moderates the mediating effect.     

感知社会善念对信任修复的促进：社会距离与时间距离的调节作用

从信任修复的时间阶段模型来看,以往研究主要探讨了信任违背发生后的修复策略及效果,而鲜有研究从违背前的视角对此展开探索。为检验社会善念能否作为信任修复的‘事前’策略及其修复效果的边界条件,本研究采用Somi范式操纵违背方的社会善念,通过让信任方完成信任博弈游戏来考察其感知到的社会善念对信任修复的效果及社会距离与时间距离在其中发挥的调节作用。实验1结果表明,感知社会善念有助于促进受损信任的修复,感知高(vs.低)社会善念的被试修复效果更好;实验2发现社会距离调节了感知社会善念对信任修复的影响,面对社会距离远(vs.近)者的信任违背,感知到高社会善念的被试有更好的修复效果;实验3不仅再次验证了前两个实验的发现,还进一步发现时间距离调节了社会距离与感知社会善念对信任修复的影响,即当社会距离远的违背方回应时间距离短时,感知高社会善念的被试修复效果更好,当社会距离近的违背方回应时间距离长时,感知高社会善念的被试修复效果更好。由此可见,违背发生前信任方感知到违背方的社会善念能在一定程度上修复受损信任,但其效果受到社会距离与时间距离的制约。这些发现对未来探讨信任修复的事前策略及社会善念理论的应用均有一定启示意义。     

The Effect of Employee Trust of the Supervisor on Enterprising Behavior: A Cross-Cultural Comparison

This study examines the effects of an employee’s affect-based and cognition-based trust of the supervisor on that employee’s enterprising behavior. The extent to which two cultural dimensions, power distance and in-group collectivism, moderate the relationship between the trust measures and enterprising behavior is considered. Trust ratings were provided by 130 U.S. employees, 202 Turkish employees, 101 Polish employees, and 86 Russian employees. Their 519 supervisors then provided ratings of those employees’ enterprising behavior. The results show that both affect-based trust and cognition-based trust have a significant, but modest, effect on the employee’s enterprising behavior. Our findings indicate that both power distance and in-group collectivism do not moderate the proposed trust-behavior relationship although power distance almost reaches the level of significance. We call for further research on other moderating variables to explain the findings.     

Quality of the Execution of Corporate Safety Policies and Employee Safety Outcomes: Assessing the Moderating Role of Supervisor Safety Support and the Mediating Role of Employee Safety Control

To reduce the risk of injury and promote job safety, many organizations have attempted to establish safety policies. This study examined the presumed benefits of safety policies and the roles of two organizational variables (supervisor safety support and employee safety control) on safety outcomes and satisfaction with the company. Results showed that quality of the execution of corporate safety policies, supervisor safety support, and employee safety control play critical roles in predicting both injury incidence and satisfaction with the company. These findings highlight the importance of integrating both organizational safety policies and relevant organizational constructs to improve organizational safety.     

Trust in God and Trust in Man: The Ambivalent Role of Religion in Shaping Dimensions of Social Trust

We use data from the National Election Study (2000) to analyze relationships among measures of religious orientation and commitment and three aspects of social trust. Results from OLS and ordered logistic regression models indicate that individuals affiliated with specific denominations (e.g., Pentecostal and other Christian) tend to display significantly lower levels of certain types of social trust than members of mainline Protestant denominations, once a variety of controls have been applied. This pattern is reversed, however, among respondents who attend church more frequently and who report that religion provides them substantial guidance in their daily lives.     

Social Networks and Forgiveness: The Role of Trust and Efficacy

We examine the link between social network size and forgiveness, as well as mediating effects of self-efficacy and trust. Data are from the Detroit Community Study, which include three racial/ethnic groups: African Americans, Arab Americans, and White Americans (N=907). Results indicated that larger network size is associated with more forgiveness, but is mediated by trust. Patterns varied within racial/ethnic group: among Arab Americans self-efficacy mediated the effect of network size on forgiveness; among African Americans there were no direct or mediating effects; among White Americans an indirect effect of trust on forgiveness was identified. Findings suggest complex associations with forgiveness.     

Organizational Politics and Job Outcomes: The Moderating Effect of Trust and Social Support

We propose a model for examining the moderating effect of trust and social support on the relationship between organizational politics and job outcomes. The model was tested empirically using data collected among 142 academics in one of Israel's major research universities. Findings based on interaction effects support the hypothesis that trust and social support are good moderators of the relationship between perceived organizational politics (POPs) and several job outcomes (i.e., job satisfaction, organizational commitment, stress, burnout). In other words, the potentially negative aftermaths of POPs can be controlled and reduced when trust and social support dominate the intra‐organizational climate. Theoretical and practical implications of the findings, as well as recommendations for future studies, are suggested.     

初中生的社会比较对认知与情感信任的影响

本研究旨在探讨不同友谊状态下,初中生的社会比较对认知与情感信任的影响,及两种信任在社会比较与亲密度变化关系中的中介作用。有效被试为522名(M=12.87岁, SD=0.67),开学初让被试提名一位最亲密朋友,期中考试后让其比较与该好友的成绩排名并评价对好友的认知与情感信任水平,随后重新评价该好友的亲密度。结果表明:在亲密朋友(第二次依旧为最亲密的朋友)中,向下比较的情感信任高于向上比较,社会比较不影响认知信任;在普通朋友(第二次亲密度降低的朋友)中,向上比较的认知和情感信任均高于向下比较;社会比较只通过认知信任影响亲密度变化(完全中介),即相比于向下比较,向上比较时的认知信任水平较高,从而更有利于维持友谊的亲密性。     

Linking Workplace Aggression to Employee Well-Being and Work: The Moderating Role of Family-Supportive Supervisor Behaviors (FSSB)

Purpose

The present study examined the moderating effects of family-supportive supervisor behaviors (FSSB) on the relationship between two types of workplace aggression (i.e., patient-initiated physical aggression and coworker-initiated psychological aggression) and employee well-being and work outcomes.

Methodology

Data were obtained from a field sample of 417 healthcare workers in two psychiatric hospitals. Hypotheses were tested using moderated multiple regression analyses.

Findings

Psychiatric care providers’ perceptions of FSSB moderated the relationship between patient-initiated physical aggression and physical symptoms, exhaustion and cynicism. In addition, FSSB moderated the relationship between coworker-initiated psychological aggression and physical symptoms and turnover intentions.

Implications

Based on our findings, family-supportive supervision is a plausible boundary condition for the relationship between workplace aggression and well-being and work outcomes. This study suggests that, in addition to directly addressing aggression prevention and reduction, family-supportive supervision is a trainable resource that healthcare organizations should facilitate to improve employee work and well-being in settings with high workplace aggression.

Originality

This is the first study to examine the role of FSSB in influencing the relationship between two forms of workplace aggression: patient-initiated physical and coworker-initiated psychological aggression and employee outcomes.

     

Effects of Employee Sickness Presence on Customer Repurchase and Recommendation Intentions: The Role of Customer Affective Reactions

Sickness presence can have important individual and organizational consequences, such as health deterioration or productivity loss. Additional risks, such as negative customer reactions, may be particularly relevant in the service sector. Based on affective events theory and appraisal theories, we hypothesize that employee sickness presence negatively impacts customer repurchase and recommendation intentions. Furthermore, we explore potential affective mechanisms of these effects, including disease avoidance, personal anger, moral outrage, post-consumption guilt, and customer compassion for the employee. We conducted four studies, including three experimental vignette methodology studies (Ns?=?227, 72, and 763) and a qualitative study (N?=?54). In Study 1, employee sickness presence had negative effects on repurchase and recommendation intentions. Results of Study 2 show that customers experienced disgust, fear, anger, guilt, compassion, and indifference in response to sickness presence. In Study 3, anger explained the negative effects of employee sickness presence on repurchase and recommendation intentions, while appraisals of moral fairness were negatively related to both customer intentions. Finally, in Study 4, disgust and anger explained negative effects, while fear, guilt, and compassion explained positive effects of employee sickness presence on customer intentions. Appraisals of goal incongruence, reduced agency of the customer, and uncertainty were negatively related to customer intentions. The physical absence of the customer in the service encounter (phone call) mitigated the experience of disgust, fear, and anger, whereas it exacerbated feelings of compassion for the ill employee.

     

服务型领导对员工工作结果的影响： 亲社会动机的中介效应和互动公平的调节效应

通过对201名员工及其领导的配对问卷调查,探讨服务型领导对员工工作结果的作用机制。研究发现：（1）服务型领导与下属的工作满意度、帮助行为正相关;（2）亲社会动机在服务型领导与工作满意度及帮助行为关系中起部分中介作用;（3）互动公平调节了服务型领导与亲社会动机之间的关系,即互动公平越高,服务型领导与亲社会动机之间的关系就越强;（4）互动公平调节了亲社会动机对服务型领导-帮助行为和工作满意度的中介作用。     

关系认知与善意认知对大学生人际信任的影响

采用投资博弈,以大学生为被试探讨关系认知（亲疏关系、阶层关系）和特质认知（以善意为例）对中国人人际信任的影响。结果发现,亲疏关系认知、阶层关系认知和善意认知都会影响中国人的人际信任。关系越近、阶层越高、越善意,信任水平越高。随着亲疏关系下降或善意降低,阶层关系对信任水平的作用之间的差异逐步减弱。亲疏关系认知和阶层关系认知存在交互作用,亲疏、阶层和善意也具有交互作用。人们对上位阶层的信任大于平位大于下位,但是当信任对象存在低善意特质或陌生人身份时,人们对上位阶层的信任会下降至和平位没有差异;当低善意特质和陌生人身份同时存在时,人们对上位、平位和下位的信任无差异。     

Social Comparison-Based Thoughts in Groups: Their Associations With Interpersonal Trust and Learning Outcomes

This study relates thoughts derived from 4 types of social comparison to trust and individual learning. Our study ( N  = 362 students) showed that upward identification (i.e., believing one is just as good as a better performing teammate) was positively related to trust and individual learning. Upward contrast (i.e., believing one is worse than a better performing group member) was negatively related to learning, as were downward-identifying thoughts (i.e., believing one will perform as badly as a poorly performing teammate). Downward contrast (i.e., thinking one can do much better than the poor performer) was negatively related to trust. We concluded that social comparison-based thoughts are important to consider when designing teamwork because of their constructive and destructive consequences.     

Trickle-Down Effects of Positive and Negative Supervisor Behaviors on Service Performance: The Roles of Employee Emotional Labor and Perceived Supervisor Power

Based on the trickle-down model, the present study simultaneously examined how transformational leadership and abusive supervision influence employees’ proactive customer service performance and service sabotage through employees’ emotional labor strategies toward customers. Moreover, this study examines whether perceived supervisor power can activate or inhibit the aforementioned trickle-down processes. The present study collected data from 186 service employees–supervisor pairs at different times. The results of structural equation modeling indicate that transformational leadership positively predicted employees’ proactive customer service performance via deep acting, whereas abusive supervision was positively associated with employees’ service sabotage through surface acting. Furthermore, being perceived as a powerful supervisor is an important factor to maximize the benefits of transformational leadership. The theoretical and practical implications are further discussed.     

The Motivations for and Outcomes of Employee Referrals

Research on employee referrals demonstrates positive outcomes for the recruited individual and the organization. However, little research addressed employees who make employment referrals, also known as employee recommenders. To address this gap in knowledge, we developed a conceptual model and present the theoretical basis for addressing the motivation of, and organizational outcomes associated with, employees who make employment recommendations. The model is based on the theories of word-of-mouth communication, cognitive dissonance, self-perception, and attitude change through self-persuasion. Partial support for the model was found in an experimental design simulating an employee referral situation. Results showed an increase in normative commitment of recommenders.     

Winning Over the Audience: Trust and Humor in Stand-Up Comedy

This article advances a novel way of understanding humor and stand-up comedy. I propose that the relationship between the comedian and her audience is understood by way of trust, where the comedian requires the trust of her audience for her humor to succeed. The comedian may hold (or fail to hold) the trust of the audience in two domains. She may be trusted as to the form of the humor, such as whether she is joking. She may also be trusted as to the content of the joke. This approach has two distinct virtues. The first is that it makes sense of partial successes. These are cases where the humor neither completely succeeds nor fails because the audience does not fully trust the comedian. The second is that it explains intuitions about ethically dubious humor and why certain classes of humor, especially those dealing in racialized and gendered identities, are more readily (but not necessarily) accepted from humorists of those identities.     

员工为何沉默:领导权力距离倾向与员工调控焦点的跨层次交互作用

基于跨层次的调节-中介模型,检验了员工沉默的影响因素、中介变量及作用边界。来自82个团队447名员工的数据表明:(1)领导权力距离倾向与员工沉默行为显著正相关。在这一关系中,建言有用感起完全中介作用,心理安全感起部分中介作用,且控制建言有用感后,心理安全感的中介效应不再显著;(2)员工的促进焦点会增强"权力距离倾向→建言有用感→沉默行为"间接效应,防御焦点会减弱"权力距离倾向→心理安全感→沉默行为"间接效应。结论有助于揭示员工沉默的产生机制。     

Transformational Leadership and Employee Well‐Being: The Mediating Role of Trust in the Leader and Self‐Efficacy

Although transformational leadership (TL) is considered a kind of positive leadership, which can elevate followers in the long term, the mechanism of how TL influences employee well‐being remains a relatively untouched area. Based on survey data collected from 745 employees from the People's Republic of China (Beijing, n= 297; Hong Kong, n= 448), results revealed that employees' trust in the leader and self‐efficacy partially mediated the influence of TL on job satisfaction, and fully mediated the influence of TL on perceived work stress and stress symptoms. Implications of these findings for research and practice are discussed. Bien que le leadership transformationnnel (TL) soit considéré comme une sorte de leadership positif qui peut faire progresser les suiveurs sur le long terme, le mécanisme par lequel TL contribue à leur bien être reste relativement inexploré. Les résultats basés sur des données collectées auprès d’un échantillon de 745 employés de la République Populaire de Chine (Beijin, n = 297; Hong Kong, n = 448), montrent que la confiance des suiveurs dans le leader et l’auto‐efficacité sont en partie dus à l’influence du TL sur la satisfaction au travail et sont entièrement dus à l’influence du TL sur le stress perçu au travail et les symptômes de stress. Les implications de ces résultats pour la recherche et la pratique sont discutées.     

Humor in Teams: Multilevel Relationships Between Humor Climate,Inclusion, Trust,and Citizenship Behaviors

Purpose

This study examines the cross-level influence of positive and offensive leader humor climates on employee inclusion and citizenship behaviors, and the moderating effect of trust in such relationships.

Design/Methodology/Approach

We collected data from a sample of 225 respondents nested within 23 teams from a Canadian financial organization. A multilevel confirmatory analysis was used to provide evidence that variables of this study are distinct and a HLM analysis to test the hypotheses.

Findings

We find that employees’ perception of inclusion is influenced much more by an offensive humor climate than by a positive one. The results also suggest that the perception of inclusion plays a significant intermediary role in the influence of humor climates on citizenship behavior. Finally, trust in leaders acts as an important contingent condition in the effectiveness of a humor climate.

Implications

Use of humor does not always pay. Offensive humor by supervisor is a risky strategy that may undermine the beneficial effects of positive humor climate, increase employee exclusion and weaker individual performance.

Originality/Value

Our study shows the utility of using micro- and macro-approaches, and more specifically, the relevance of adopting an integrative multilevel view of the effect of a humor environment in predicting individual inclusion and citizenship behaviors.