Counsellor verbal response mode usage and client-perceived rapport

The effects of usage of eight verbal response modes by trainee counsellors during an initial interview were determined by reference to client-perceived rapport. Data on rapport were gathered via a standardized client's minute-by-minute ratings of his experience of rapport on a five-point scale during the interview. A total of ten counselling interviews were conducted, and data were examinedfor overall effects (i.e. during the interview as a whole) and minute-by-minute effects. Restatements, Minimal Encouragers and Verbosity were significantly dafferent in occurrence in high versus low rated interviews. Minute-by-minute data revealed that these overall differences were not consistent at all stages of the interviews. Implications for counsellor training are discussed.     

Counsellor communicative control and client-perceived rapport

The relationship between counsellor verbal control and client-perceived rapport during 12 initial interviews conducted by counsellor trainees was investigated. Minute-by-minute client ratings of rapport were collected and used as the dependent variable. Counsellor verbal behaviour was coded into Topic-Initiation, -Following, and -Reintroduction responses and these were analyzed for their relationship with rapport. Data indicated that there were significantly more Topic-Following responses during minutes rated low in rapport than in minutes rated high in rapport. Examination of the relationship between counsellor verbal control and rapport during interviews suggested that the effective use of communicative control by counsellors may be time-relevant to the stage of the interview.     

Candidate characteristics driving initial impressions during rapport building: Implications for employment interview validity

We examine the antecedents impacting interviewers’ initial impressions of candidates formed during the rapport‐building stage of the interview and subsequent evaluations of answers to highly structured interview questions. Ratings for 130 mock interview candidates reveal a strong relationship between interviewers’ initial impression of the candidate and their evaluations of candidate responses to structured questions. These initial impressions correspond with candidate extraversion and verbal skill, controlling for job qualifications. Interviewers’ initial impressions mediate the effect of candidate characteristics, relevant for some jobs more so than others, on later evaluations. Thus, initial impressions formed during rapport building appear to influence subsequent evaluations whether they are clearly job‐relevant or not. These findings have important implications for the validity of structured interviews.     

Development and field-testing of a procedure for coached clients to assess rapport during trainees' counselling interviews

Procedures for using coached clients to assess the degree of rapport between client and counsellor, as experienced by the client during counselling interviews, were developed. Twenty-three interviews conducted by counsellor trainees were assessed at one-minute intervals by two coached clients using a five-point rating system. In addition, the Working Alliance Inventory was used to assess rapport at the end of the interview. Data indicated that the in vivo rating procedure of client-experienced rapport possessed good reliability and validity.     

Standard posture,postural mirroring and client-perceived rapport

The relationship between client-perceived rapport (as measured from a standardized client) and physical mirroring and the standard counsellor posture was investigated with interviews performed by 59 post-graduate students in counselling psychology. Videotaped recordings were used to code counsellor posture in the categories of: total postural mirroring, mirroring of the hands and arms, mirroring of the legs, mirroring of the torso, and the frequency of the standard counsellor posture across each minute of the interviews. These minutes were classified as 'high' in rapport or 'low' in rapport as measured by the standardized client. Results indicated that there was significantly more postural mirroring of the torso during high versus low minutes, but that the counsellor standard posture occurred significantly more frequently during low rapport minutes than in high rapport minutes. However, when examined over the entire length of the interviews, these data were able to be understood in terms of counsellor 'flexibility' of response rather than simply whether these postural behaviours were present or not. Implications for counsellor training are discussed.     

Rapport‐Building During Witness and Suspect Interviews: A Survey of Law Enforcement

Building rapport with adult witnesses and suspects is recommended by major investigative interviewing protocols (e.g., Cognitive Interview and the Army Field Manual in the USA and PEACE in the UK). Although recent research suggests that building rapport can sometimes benefit police investigations by increasing the accuracy of adult eyewitness reports and potentially enhance the diagnosticity of evidence obtained from suspects, little data exist regarding how law enforcement interviewers actually define and build rapport in real‐world investigations. To fill this void, the present study distributed a questionnaire containing open and closed‐ended questions to 123 law enforcement interviewers in police training courses to determine how they conceptualize and build rapport with adult interviewees. Results indicate that a majority of law enforcement interviewers define rapport as a positive relationship involving trust and communication, with a strong minority defining rapport as a ‘positive or negative’ relationship. Further, law enforcement interviewers reported building rapport with adult witnesses and suspects in a similar manner, often by using verbal techniques (e.g., discussing common interests via small talk) and non‐verbal techniques (e.g., displaying understanding via empathy and sympathy). Theoretical and applied implications of these results are discussed. Copyright © 2015 John Wiley & Sons, Ltd.     

The influence of silence upon clinet-perceived rapport

The effect of frequency of instances, length and overall amount of silence was investigated during nine trainee counsellors' interviews with a Standardized Client. Data on client-perceived rapport were collected each minute, allowing for comparison of overall interviews as well as during all stages of the inteviews. Results indicated that there were significanly more instances of silence and significantly greater overall amounts of silence in interviews rated as having higher levels of client-perceived rapport. In addition, there were clearly different pattersns of usage of silence during moderate versus very high rapport minutes during interviews. Suggestions are made for the integration of these findings into counsellor training courses where trainees often report anxiety regarding the occurence of silence. Issues for further research are discussed.     

A comfortable witness is a good witness: rapport‐building and susceptibility to misinformation in an investigative mock‐crime interview

Major investigative interviewing protocols such as the Cognitive Interview recommend that investigators build rapport with cooperative adult witnesses at the beginning of a police interview. Although research substantiates the benefits of rapport‐building on the accuracy of child witness reports, few studies have examined whether similar benefits apply to adult witnesses. The present study investigated whether verbal rapport‐building techniques increase adult witness report accuracy and decrease their susceptibility to post‐event misinformation. One‐hundred eleven college adults viewed a videotaped mock‐crime, received post‐event misinformation (or correct information) about the crime, and were subsequently interviewed by a research assistant who built rapport (or did not build rapport) before recalling the mock‐crime. Results indicated that rapport‐building increased the quality of witness recall by decreasing the percentage of inaccurate and misinformation reported, particularly in response to open‐ended questions. We discuss implications and recommendations for law enforcement. Copyright © 2011 John Wiley & Sons, Ltd.     

Effects of level of academic training on client-perceived rapport and use of verbal response modes in counselling dyads

The Standardized Client procedure was used with 22 fifth-year counselling psychology trainees in 1 -hour interviews to assess the impact of counsellor verbal response modes upon client-perceived rapport in 1-minute segments collected during the entire interviews. In addition, the effects of level of academic training on client-perceived rapport and verbal response mode usage were investigated via comparisons with previous data collected from 10 fourth-year counselling psychology trainees. Data indicated that the higher level trainees produced higher mean levels of client-perceived rapport per minute than the lower level trainees, and that there were also different distributions of verbal response mode usage across rapport ratings for the two trainee groups. Implications for training programmes are discussed.     

The rhythm of rapport: Interpersonal synchrony and social perception

The temporal coordination of behavior during dyadic interactions is a foundation for effective social exchange with synchronized actions enhancing perceptions of rapport and interpersonal connectedness. What has yet to be established, however, are the precise characteristics of behavioral coordination that give rise to such effects. Informed by a dynamical systems approach, the current investigation considered whether judgments of rapport are influenced by the mode of interpersonal synchrony. In two experiments, participants rated the degree of rapport manifest by a simulated pair of walkers exhibiting various configurations of synchronized strides. The results revealed that the highest levels of rapport were associated with the most stable forms of interpersonal coordination (i.e., in-phase and anti-phase synchrony), regardless of whether coordination between the walkers was conveyed via the presentation of visual (Expt. 1a) or auditory (Expt. 1b) cues. These findings underscore the importance of interpersonal coordination to core aspects of social perception.     

Police Attitudes in England to Return Interviews,in Repeat Missing Person Cases

The aim of this article is to examine the attitudes of English police officers to return interviews of people who are reported missing repeatedly (e.g. three times or more). In addition to a brief police ‘Safe & Well Check’ a return interview is also carried out by a police officer and seeks to find out where people went and why, in order to identify potential risks to their safety and whether they experienced harm whilst they were missing. A mixed‐methods survey of 50 constables from one police force in England ran in March 2014, using quantitative and open qualitative questions. Key themes that emerged were individual frustration at repetition, negativity around usefulness of the interviews, a challenge to involve third sector partners, and development areas in training. Statistical significance was found in variables relating to officer experience and gender, against views on interviewing missing people. The article looks at the limited existing literature and makes recommendations about best practice with return interviews, advocating a multi‐agency approach to improve interventions, and better training to improve positivity towards missing people. Copyright © 2016 John Wiley & Sons, Ltd.     

Inside Criminal Minds: Offenders' Strategies when Lying

This study aimed at extending the deception literature by examining lie‐telling strategies given by persons with criminal experience. In interviews taking place in prisons, offenders (n = 35) provided lie‐telling strategies in a free narrative style. In an inductive content analysis, we coded both all strategies provided as well as one principal strategy for each participant. In total, 13 strategies were identified, which were grouped into three broader category groups: general verbal, general nonverbal, and specific interview strategies. The most often stated strategies were Close to truth, Eye contact, and No strategy. The most often stated principal strategies were Close to truth, Not giving away information, and No strategy. Some participants provided strategies, such as not giving away information at all in interviews/interrogations, which showed a sophisticated understanding of the police interview situation and the task of the police and prosecutor. Overall, the participants showed great diversity in preferred lie‐telling strategy. The results are partly in line with previous research from student samples and provide new insights into the criminally experienced individuals' lie‐telling strategies. The results are discussed with regard to impression and information management and police interrogation practice. Copyright © 2011 John Wiley & Sons, Ltd.     

Opportunities for Sharpening the Stereotype Inoculation Model

The purpose of this article is to offer a conceptualization of rapport that has utility for identifying the nonverbal correlates associated with rapport. We describe the nature of rapport in terms of a dynamic structure of three interrelating components: mutual attentiveness,positivity, and coordination. We propose that the relative weighting of these components in the experience of rapport changes over the course of a developing relationship between individuals. In early interactions, positivity and attentiveness are more heavily weighted than coordination, whereas in later interactions, coordination and attentiveness are the more heavily weighted components. Because of the gestalt nature of the experience of rapport, it is not easy to identify nonverbal behavioral correlates of the components. We discuss two approaches to nonverbal measurement, molecular and molar, along with recommendations for their appropriate application in the study of rapport at different stages of an interpersonal relationship. We present a meta-analytic study that demonstrates the effect of nonverbal behavior, measured at the molecular level, on the positivity component of rapport, and we conclude with an outline of hypotheses relevant to the investigation of the nonverbal correlates of rapport.     

Murderers' and sexual offenders' experiences of police interviews and their inclination to admit or deny crimes

This research concerns murderers' and sexual offenders' experiences of Swedish police interviews and their attitudes towards allegations of these serious crimes. The explorative study is based on a questionnaire answered by 83 men convicted of murder or sexual offences. Results show that when police officers interview murderers and sexual offenders, the individuals perceive attitudes that are characterized by either dominance or humanity. Logistic regression shows that police interviews marked by dominance are mainly associated with a higher proportion of denials, whereas an approach marked by humanity is associated with admissions. When suspects feel that they are respected and acknowledged, they probably gain more confidence and mental space, allowing them to admit criminal behaviour.     

Police interviewing and psychological vulnerabilities: predicting the likelihood of a confession

This paper is concerned with examining the differences between people who confess and those who deny offences during a police interview. The main hypothesis under investigation is that psychologically vulnerable suspects are particularly likely to confess. This paper is also concerned with identifying variables that might be related to the confession process. One hundred and sixty suspects detained at two London police stations were assessed psychologically prior to being interviewed by the police. The results of this assessment, an analysis of the interview procedure and biographic details were subjected to a logistic regression analysis. There was no evidence to support our main hypothesis. However, suspects were more likely to confess if they reported having consumed an illicit (non-prescribed) drug in the previous 24-hour period, and less likely to confess when interviewed in the presence of a legal adviser or if they had experience of prison or custodial remand. In this study younger suspects were also more likely to confess. © 1998 John Wiley & Sons, Ltd.     

See no lies,hear no lies: differences in discrimination accuracy and response bias when watching or listening to police suspect interviews

In the present experiment, police officers attempted to detect truths and lies told by suspects in their police interviews in three different ways: They either saw the suspects (visual condition), only heard the suspects (audio condition) or both saw and heard the suspects (control condition). Research has demonstrated that vocal and speech‐related cues are better diagnostic cues to deceit than visual cues. Therefore, we predicted that participants in the visual condition would perform worst in the lie detection task. Having access only to visual cues may encourage observers to be more reliant on stereotypical beliefs when attempting to detect truths and lies. Since these stereotypes are related to the behaviour of liars, rather than to the behaviour of truth tellers, we further predicted that being exposed only to visual cues may result in a lie bias. The findings supported these hypotheses, and the implications are discussed. Copyright © 2007 John Wiley & Sons, Ltd.     

On the psychology of confessions: does innocence put innocents at risk?

The Central Park jogger case and other recent exonerations highlight the problem of wrongful convictions, 15% to 25% of which have contained confessions in evidence. Recent research suggests that actual innocence does not protect people across a sequence of pivotal decisions: (a) In preinterrogation interviews, investigators commit false-positive errors, presuming innocent suspects guilty; (b) naively believing in the transparency of their innocence, innocent suspects waive their rights; (c) despite or because of their denials, innocent suspects elicit highly confrontational interrogations; (d) certain commonly used techniques lead suspects to confess to crimes they did not commit; and (e) police and others cannot distinguish between uncorroborated true and false confessions. It appears that innocence puts innocents at risk, that consideration should be given to reforming current practices, and that a policy of videotaping interrogations is a necessary means of protection.     

Examining the positive effects of rapport building: When and why does rapport building benefit adult eyewitness memory?

Most investigative interviewing protocols recommend building rapport with cooperative adult witnesses to increase the accuracy of their reports. Although a few recent studies support the benefits of rapport building on adult witness recall, no study has examined whether the timing of rapport in relation to post-event misinformation affects recall accuracy, and whether these effects are related to witness anxiety levels throughout the interview. The present study provided two hundred and thirty-three undergraduates with a videotaped mock crime followed by building high or low rapport either before or after they received post-event misinformation. All witnesses were then interviewed about the mock crime. Results indicated that high rapport before misinformation increased the amount of accurate information reported in a subsequent witness interview compared to low rapport. However, these recall benefits were not due to a reduction in anxiety. Theoretical implications and practical recommendations for police interviewing practices are discussed.