Intervenir en clinique de l’activité sur la qualité du travail dans l’organisation. Le cas du service de propreté d’une grande collectivité

This article aims to inform the intervention process and the institution of conflictuality around the criteria on quality of work in an Activity Clinic perspective. From the example of a recent intervention in sanitary service of a big city, this article instructs this process when the conflictuality around the criteria of quality of work can be instituted in the organization. When field professionals can do more authority on their activity in the organization, we then witness in action a modification of their role in decision process, regarding their own work. The article concludes with the contribution of the results produced to current reflections on the union work actuality.     

« Te dire comment je me suis sentie insultée ! » – Instruments, émotions et transformation de l’activité

This article examines the place of emotions in mediated activity. The literature has shown that management tools produce emotions for users. However, this literature mainly analyses users in isolation and without taking into account their work context. Building on the work of Rabardel and 15 interviews with managers, this article shows how the emotions produced by the use of management tools transform the relationship to the activity, the relationship to oneself and the relationship to others and contribute to the transformation of the mediated activity. These results allow to underline the place of emotions in the mediated activity but also to discuss the relevance of the usual distinction between positive and negative emotions.     

Le pouvoir d’agir à l’épreuve de la souffrance au travail : émotions,recherche et construction de sens

Work may support personnalization and creation when subjects can transfer and develop in their professional environment what they do, value, plan or got in other domains of life. By contrast, suffering at work traps the subject in a reciprocal causality loop in which agency decrease and loss of meaning go hand in hand. Both depend on work experience’s disconnection from other subject’s life experiences. We hypothesize that emotion, as an antecedent of meaning search (Rime, 2005) and a vehicle for behaviors intersignification, is a means for re-appropriating an identity of “homme capable” (Ricoeur, 2004). An action-research at Purpan’s hospital “Suffering at work” consulting, considers those statements at individual and collective levels by comparing two Groups of Work Situations Analyze.     

Qualité de vie au travail et épuisement professionnel,l’une peut-elle aider à prévenir l’autre ?

More and more often quality of life at work (QWL) is considered as an alternative or a complementary approach to that of psychosocial risks. However, the vagueness surrounding the concept of QWL is not conducive to its use for prevention of burnout. This article presents a theoretical model for an operational definition of QWL as well as the resulting instrument: the Quality of Work life Systemic Inventory. The results obtained in a sample of community workers reveal that when the overall QWL score is below the 25th percentile (reference population of 3500 workers), the risk of emotional exhaustion is 4.06 times higher and the risk of emotional exhaustion is 4.06 times higher. disengagement 5.86 times higher.     

Le travail coopératif d’équipes de projet d’ingénierie à l’épreuve de l’activité en réunion médiatisée et multi-localisée

Performing in worldwide competition compels companies to be innovative and this unyielding global pressure sparks engineering team projects on a far-reaching scale. The synergy of heterogeneous and dispersed skills supposes to overcome the geographical distance between teammates using sophisticated socio-technical devices. Based upon four grounds of empirical research, this article will examine the function of this media coverage technology with a comprehensive sight of phenomena underlying remote interactions between teammates. Face to the reality of their cooperative activity, experiencing multi-localized virtual meetings with synchronous co-presence, are considered the experience, the resources and the constraints introduced by these terms and working conditions.     

L’évaluation de la perte de chance en responsabilité médicale,une mission à repréciser pour l’Expert

Loss of opportunity, which today is considered as a prejudice in its own right, both for the French Supreme Court and the Council of State, remains undeniably difficult to assess in practice. For many years, the issue of compensation for breach of duty of disclosure gave the various courts the ability to roadtest this concept. However, although the criteria defining this concept, of judicial origin, have been established, the modus operandi allowing the judge to quantify it does not exist. How can this portion of personal injury be determined in relation to the size of the opportunity lost? This is primarily a technical issue, similar to that of assessing a disability rate. However, this request does not feature in typical common law missions for judicial or administrative medical expertise. The judge alone is left to assess this probability, whereas the expert would be in a position, as far as possible, to provide scientific and statistical assistance enabling a better definition of loss of opportunity.     

L’usure des travailleurs vieillissants à l’épreuve de la nationalité. Le cas des migrants de Tunisie en région parisienne dans la seconde moitié du XXe siècle

If foreign workers are exposed to degraded working and working conditions, they are not necessarily affected by a particularly increased mortality. By analyzing social protection schemes and biographical data, the article shows that this paradoxical situation results from the combination of several factors that contribute to the relative invisibility of the health problems faced by foreign workers. Indeed, if foreign workers constitute an over-selected workforce, the long-term effects of their working conditions remain unknown, because of the particular representations they receive, but also because of the segmentation of the labor market, which induces differentiated trajectories from the point of view of health and its management.