Cognition-based and affect-based trust as mediators of leader behavior influences on team performance

We develop a model in which cognitive and affective trust in the leader mediate the relationship between leader behavior and team psychological states that, in turn, drive team performance. The model is tested on a sample of 191 financial services teams in Hong Kong and the U.S. Servant leadership influenced team performance through affect-based trust and team psychological safety. Transformational leadership influenced team performance indirectly through cognition-based trust. Cognition-based trust directly influenced team potency and indirectly (through affect-based trust) influenced team psychological safety. The effects of leader behavior on team performance were fully mediated through the trust in leader variables and the team psychological states. Servant leadership explained an additional 10% of the variance in team performance beyond the effect of transformational leadership. We discuss implications of these results for research on the relationship between leader behavior and team performance, and for efforts to enhance leader development by combining knowledge from different leadership theories.     

Psychological ownership in relation to workplace trust and turnover intent

The study investigated the relationship between workplace trust, psychological ownership and turnover intent within a South African professional services organisation. A cross-sectional quantitative survey design was used to collect data from a purposive sample (n = 302) of skilled, highly skilled and professional employees in a professional services industry. The participants completed the Psychological Ownership Questionnaire, Workplace Trust Survey, and Turnover Intentions Scale. The results from structural equation modelling (SEM) suggest psychological ownership to be significantly related to workplace trust (positively) and turnover intent (negatively). In addition, the findings indicate psychological ownership to fully mediate the relationship between workplace trust and turnover intent. By implication, work environments that fostered workplace trust would increase the level of psychological ownership that employees’ experienced, which, in turn, would reduce employees’ intent to leave their workplace.     

嵌入于社会情境的工作重塑

工作重塑实质上是一种情境性的主动性行为。基于已有研究成果, 首先系统归纳工作重塑与社会情境因素之间关系的4种研究视角, 即社会情境是工作重塑的目标、社会情境因素是工作重塑的组成部分、社会情境因素影响工作重塑、社会情境因素为工作重塑设立边界条件。此外, 梳理并讨论社会情境因素影响工作重塑的内在机制以及社会情境因素与个体特征的交互对于工作重塑的影响、工作重塑在特定情境中的有效性两方面的研究。在此基础上, 结合其他相关变量的研究现状对嵌入于社会情境的工作重塑的未来研究进行展望, 包括探索工作重塑对他人的影响、探索团队工作重塑驱动个体工作重塑的多重路径、探索社会情境影响工作重塑的内在机制、探索社会情境与个体特征的交互如何影响工作重塑, 以及探讨基于中国社会情境的工作重塑的有效性。     

集体心理所有权、地位晋升标准与团队创造力

基于动机性信息加工理论, 本文首次实证探讨了集体心理所有权对团队创造力的影响机制。一项来自国内企业91个工作团队数据的统计分析发现, 集体心理所有权正向影响团队创造力; 信息深加工中介集体心理所有权与团队创造力的关系; 地位晋升标准显著性调节集体心理所有权与信息深加工之间的关系, 其中刻度型晋升标准增强集体心理所有权对信息深加工的正向影响, 而竞赛型晋升标准则减弱集体心理所有权对信息深加工的正向影响。     

Trust in Supervisors and Trust in Customers: Their Independent,Relative, and Joint Effects on Employee Performance and Creativity

We examined the relations for hairstylists between trust and routine and creative performance and the extent to which these service employees trust their supervisors and customers. We also investigated whether psychological safety mediated these trust–performance relations. Results suggested that trust in supervisors and trust in customers made significant, independent, and joint contributions to employees' creative performance; however, only trust in supervisors was related to routine performance. Moreover, psychological safety mediated the trust in supervisor–performance links, but did not mediate the trust in customer influence.     

团队领导行为与团队心理安全：以信任为中介变量的研究

已有的团队领导研究着重于领导行为对团队绩效的影响,而缺乏其作用机制和路径的研究。本文选取信任与团队心理安全两个变量,以142个团队为样本,对团队领导行为是否以及如何通过信任影响团队心理安全进行实证研究。研究结果表明：(1)转换型领导行为与团队心理安全之间存在正相关关系,显著地影响团队心理安全感;(2)信任是形成团队心理安全感的重要因素之一;(3)信任在团队领导行为、团队心理安全感之间的中介效应显著。     

When and why creativity‐related conflict with coworkers can hamper creative employees' individual job performance

We examined when and why focal employees' creativity-related conflict with coworkers is related to their individual job performance. As hypothesized, a survey among 113 employees in 14 manufacturing work groups showed that creativity-related conflict with coworkers escalates into dysfunctional relationship conflict when focal employees have low rather than high trust in those coworkers. In its turn, relationship conflict with coworkers was found to be negatively associated with focal employees' individual job performance when they lack support from their supervisor. Finally, the indirect effect of creativity-related conflict on job performance through relationship conflict was found to be significant when both the first stage moderator of coworker trust and the second stage moderator of supervisory support were low rather than high.     

领导职业支持对组织公民行为的影响:心理资本的作用

本研究探讨领导职业支持对工作团队成员组织公民行为的影响机制,研究采用问卷调查法,以10个地市的66个工作团队303名成员为调查对象,在控制被试的教育程度、工作经验及人口统计学变量之后,运用多层线性模型分析领导职业支持与团队成员心理资本及其组织公民行为的关系。结果发现：（1）领导职业支持对团队成员心理资本和组织公民行为有积极促进作用;（2）无论在团队层次还是员工层次,领导职业支持对成员组织公民行为有积极促进作用,成员心理资本在二者之间起完全中介作用。     

Be Fair,Your Employees Are Watching: A Relational Response Model of External Third‐Party Justice

There is growing theoretical recognition in the organizational justice literature that an organization's treatment of external parties (such as patients, community members, customers, and the general public) shapes its own employees’ attitudes and behavior toward it. However, the emerging third‐party justice literature has an inward focus, emphasizing perceptions of the treatment of other insiders (e.g., coworkers or team members). This inward focus overlooks meaningful “outward” employee concerns relating to how organizations treat external parties. We propose a relational response model to advance the third‐party justice literature asserting that the organization's fair treatment of external parties sends important relational signals to employees that shape their social exchange perceptions toward their employer. Supporting this proposition, in two multisource studies in separate healthcare organizations we found that patient‐directed justice had indirect effects on supervisory cooperative behavior ratings through organizational trust and organizational identification.     

团队气氛与团队心理授权：团队信任的中介作用

通过对32家企业156个工作团队568名员工进行问卷调查,采用相关分析、回归分析和结构方程建模等统计分析方法,对中国文化背景下团队气氛与团队心理授权的关系,以及团队信任的作用进行了探讨。结果表明：（1）团队气氛对团队信任、团队心理授权有正向影响;（2）团队信任对团队心理授权有正向影响;③团队信任在团队气氛和团队心理授权之间具有部分中介作用。其中,情感信任在团队气氛和团队心理授权之间具有部分中介作用,认知信任在团队气氛与团队心理授权之间的中介作用不显著。     

The relationships among asymmetry in task dependence, perceived helping behavior, and trust

Social relations analyses involving 132 working relationships among 60 individuals from 29 teams revealed that an increase in a team member's task dependence on another team member was associated with higher levels of perceived help from and interpersonal trust in that specific team member, provided the other member was highly task dependent on the focal member. The degree to which an actor perceived a relationship with a partner to be helpful partially mediated the relationship between task dependence and trust. These findings highlight the importance of attending to asymmetries in task dependence and provide valuable insights into mechanisms that can explain the development of trust in organizational work teams.     

团队心理安全感对成员创新行为影响的跨层次研究:知识分享的中介作用

采用问卷调查法,以珠三角地区高科技企业61个工作团队的387名员工为调查对象,在控制被试的教育水平、工作年限及人口统计学变量后,运用多层线性模型技术考察团队心理安全感、知识分享及成员创新行为之间的关系。结果表明:(1)团队心理安全感对知识分享和成员创新行为具有显著的正向促进作用;(2)知识分享是团队心理安全感与成员创新行为之间的跨层次中介变量。     

工作团队领导心理资本对成员组织公民行为的影响机制：多层次模型

本研究采用问卷调查法, 以某国有企业在10个地市的66个工作团队369名企业员工为调查对象, 在控制被试的教育程度、工作经验及人口统计学变量之后, 运用多层线性模型技术分析团队领导心理资本与团队成员心理资本及其组织公民行为的关系。结果发现：(1)工作团队领导心理资本对团队成员组织公民行为存在积极影响, 团队成员心理资本是领导心理资本与团队成员组织公民行为之间跨层次的中介变量; (2)工作团队领导心理资本对团队成员心理资本与组织公民行为关系的调节效应不显著。     

员工真诚对同事关系的双刃剑效应：共事时间的调节作用

目前普遍认为员工在职场中的真诚有助于该员工与同事建立良好的关系。本研究提出员工真诚对同事关系的影响很可能积极和消极并存, 其作用效果取决于员工与同事之间的共事时间。基于社会渗透理论并整合归因的文献, 本研究认为同事怀疑和同事信任是员工真诚影响同事关系的关键中介机制。为检验本研究理论模型假设, 采用轮询问卷法(round-robin survey)和实验法分别开展两个独立调研。结果发现：在共事时间较短的情况下, 员工真诚会引发同事怀疑降低同事信任, 减少人际帮助并增加人际排斥。在共事时间较长的情况下, 员工真诚则有助于打消同事怀疑增加同事信任, 增多人际帮助并减少人际排斥。通过引入共事时间作为调节变量, 本研究发现员工真诚对同事关系的影响由消极转化为积极需要经过足够长时间的共事才能实现。     

When consumers own their work: Psychological ownership and consumer citizenship on crowdsourcing platforms

The growth of crowdsourced platforms for consumer products has opened many interesting research questions on the impact of consumers participating in such crowdsourced work. In this paper, we focus on consumers' psychological ownership of the crowdsourced product and the role it plays in the relationship between consumer work and consumer citizenship. Further, drawing on social comparison theory, we show that consumers' perceived amount of work relative to others is a boundary condition for this explanation. Finally, we examine the theoretical contributions and managerial implications of our findings.     

Antecedents of coworker trust: leaders' blessings

Although employee trust in leaders has garnered substantial empirical research, trust between coworkers has been virtually ignored. Extending the work of D. L. Ferrin, K. T. Dirks, and P. P. Shah (2006), the authors examined the role of group leaders, an influential third party in the workplace, on coworker trust formation. The correlates of the extent to which coworkers trust one another were examined in an investigation of 146 members of 32 work groups representing 4 diverse organizations. In this study, which utilized full network data, coworker trust was operationalized as in-degree centrality in the trust network. Controlling for relational demography and coworker helping behaviors, the authors found, as hypothesized, that coworkers tended to place more trust in fellow coworkers who were also trusted by the teams' formal leaders than in coworkers who were less trusted by leaders. In addition, consistent with the social information processing theory, support was found for the hypothesis that the relationship between leaders' trust and coworker trust is stronger when group performance is poor.     

Work environment structure and psychological ownership: the mediating effects of control

Current theorists on the psychology of possession highlight control as an important route in the development of feelings of ownership. In the present article, the authors hypothesized that the extent to which individuals experience control over their job and work environment is positively associated with feelings of ownership for their job and the organization. The authors used supervisory report data on work environment structure and self-reports on experienced control and psychological ownership to test for the mediating effects of experienced control in the relationship between the work environment structure and psychological ownership. The authors found that experienced control mediates the relationship between 3 sources of work environment structure--technology, autonomy, and participative decision making--and psychological ownership of the job and (to a lesser extent) the organization. The authors proposed implications of the findings and directions of further research.     

Predictors and Outcomes of Relational and Transactional Psychological Contract

This study identifies the impact of individual and organizational factors on employee’s relational and transactional psychological contract. The study also investigates the effects of psychological contract on innovative work behavior and psychological ownership. The sample consisted of 307 employees working in four organizations in India. The results show that while creditor ideology predicted relational psychological contract, perceived organizational support emerged as the predictor of both relational and transactional contract. In terms of the outcomes of psychological contract, while transactional psychological contract emerged as a significant predictor of psychological ownership as well as innovative work behavior, relational psychological contract emerged as a significant predicator of only psychological ownership. Managerial Implications of the study are discussed.     

授权赋能领导行为与组织公民行为:员工的领导认同感和组织心理所有权的作用

认同感和控制感出发,研究授权赋能领导行为对员工组织公民行为的作用机制和边界条件。通过问卷调查,搜集了162名主管及其460名直接下属的数据。研究结果表明,授权赋能领导行为对员工对主管的领导认同感有积极影响作用;领导认同感在授权赋能领导行为与员工组织公民行为之间起到中介作用;员工对组织的心理所有权对领导认同感的中介效应起到调节作用。