A FOLLOW-UP STUDY OF THE RELATIONSHIPS AMONG TRUST,DISCLOSURE, AND INTERPERSONAL SOLIDARITY

This study conceptualized perceived trustworthiness of the individual, self-disclosure to the individual, perceived trustworthiness of people in general, and disclosive tendencies to other people in general to be indicants of a broader construct of trust. Self-disclosure and perceived trustworthiness of the individual were found to be related constructs assessing differential aspects of the trust construct. Likewise, self-disclosure and perceived trustworthiness of the individual were found to be criterial attributes of interpersonal solidarity. These communication-related phenomena indicated the solidarity of interpersonal relationships. In the progress of the research, a 20-item measure of perceived interpersonal solidarity was developed as a criterion for assessing the impact of communication-related variables on interpersonal relationships. Other exploratory research issues were investigated.     

Organizational trust among job seekers: The role of information‐seeking and reciprocation wariness

This study explores job seekers’ information‐seeking and pre‐hire trust, and the role of reciprocation wariness in the development of pre‐hire trust. Individuals seeking a job with a technology company (N = 192) reported their perceptions of the organization’s website usability and perceived similarity to their recruiter, organizational trustworthiness and trust, and intent to accept a job offer. Wariness moderated the relationship between website usability perceptions and trustworthiness. Unexpectedly, the interaction was in the opposite direction of what we predicted. In addition, job seekers’ perceived similarity to their recruiter related to trustworthiness, and trust related to intent to accept a job offer. Our findings suggest that to some extent, recruiting organizations can encourage trust perceptions in the pre‐hire context.     

Employee Attachment: Implications for Supervisor Trustworthiness and Trust

Purpose

The purpose of this study was to investigate the role of adult attachment on perceptions of trustworthiness and trust in one’s supervisor. Specifically, we cast trustworthiness perceptions as the cognitive mechanisms by which attachment influences trust, which then influenced work outcomes.

Design/methodology/approach

Data on attachment, trustworthiness, and trust were obtained from employees, and performance ratings were provided by the employees’ direct supervisor (n = 353, 157 supervisors).

Findings

Secure and counterdependent attachment had a significant impact on trustworthiness perceptions, and secure attachment was also significantly related to trust, even in the presence of trustworthiness perceptions. Overdependent attachment had no significant influence on trustworthiness or trust perceptions.

Implications

Adult attachment influences one’s regulatory processes in interpersonal relationships and will certainly influence trust in one’s supervisor. Understanding the process by which attachment influences trust in one’s supervisor via trustworthiness perceptions provides a more comprehensive picture of how trust develops. This study provides evidence that adult attachment influences trustworthiness and trust simultaneously, which may be helpful in the selection process but also in managing the interpersonal aspect of the employee–supervisor relationship.

Originality/value

Though trust has been linked to attachment in the literature, no research has examined adult attachment and its influence on trustworthiness perceptions. Our paper provides an examination of attachment and its role in a comprehensive model of interpersonal trust. In addition, we examine attachments influence on trustworthiness and trust beyond the influence of propensity to trust, a commonly studied dispositional variable in the trust literature.

     

Is interpersonal and institutional e‐trustworthiness equally important in consumer e‐trust development? Implications for consumers' e‐trust building behaviours

Trust is a widely studied phenomenon across numerous disciplines. E‐trust researchers have conducted a vast number of studies, but despite extensive interest in the issue, there are only few studies that concentrate on how consumers build e‐trust. Furthermore, consumer e‐trust is seen to be a function of both interpersonal and institutional e‐trustworthiness, but only limited number of attempts have been conducted to study the relative importance of interpersonal and institutional e‐trustworthiness in consumer e‐trust development process. The present article seeks to improve this situation by studying how consumers' perceived interpersonal and institutional e‐trustworthiness influence their intention to build e‐trust. The results of the study suggest that consumers build e‐trust actively, and the development of e‐trust is not only based on trustees' behaviour. Moreover, the results indicate that interpersonal e‐trustworthiness is more important than institutional e‐trustworthiness in consumers' e‐trust building. Copyright © 2010 John Wiley & Sons, Ltd.     

Social exchange from the supervisor’s perspective: Employee trustworthiness as a predictor of interpersonal and informational justice

Using social exchange theory, we argue that because supervisors tend to value employee trustworthiness, they will be more likely to adhere to interpersonal and informational justice rules with trustworthy employees. Given social exchange theory’s assumption that benefits are voluntary in nature, we propose that the benevolence and integrity facets of trustworthiness will be more likely to engender social exchange relationships than the ability facet. Specifically, we propose that employees seen as having high benevolence and integrity engender feelings of obligation and trust from their direct supervisors, increasing the likelihood that these supervisors will adhere to interpersonal and informational justice rules, which in turn influences employee perceptions of justice. We find partial support for our mediated model using a field sample.     

A social identity approach to trust: interpersonal perception,group membership and trusting behaviour

Trusting behaviour involves relinquishing control over outcomes valuable to the self. Previous research suggests that interpersonal perceptions of trustworthiness are closely related to this behaviour. The present research suggests that the more proximal determinant of trusting behaviour is the expectation that the other will reciprocate. Based on the Social Identity model of Deindividuation Effects (SIDE) model, reciprocity expectations may be created by interpersonal perceptions of trustworthiness or a shared group membership. To investigate this, group membership and individual identifiability were experimentally manipulated (N = 139): When individuals were not identifiable, trusting behaviour was based on expectations of reciprocity inferred from group membership, not on perceived trustworthiness. In contrast, personal identifiability fostered perceptions of trustworthiness for both in‐ and out‐group members. In this case interpersonal trustworthiness enhanced expectations of reciprocity, which in turn increased trusting behaviour. Copyright © 2005 John Wiley & Sons, Ltd.     

Impact of Organizational Identification and Psychological Safety on Initial Perceptions of Coworker Trustworthiness

Purpose

Initial trustworthiness perceptions serve as anchored reference points for subsequent trust perceptions and associated behavioral choices in organizations. Examining the relationship between the employee and the organization is an underexplored influence on such perceptions. This study is an investigation of how perceived psychological safety (PS) in the work environment and level of organizational identification (OI) influence initial perceptions of others?? trustworthiness.

Design/Methodology/Approach

Data were obtained through survey and scenario methods from a sample of high-potential managers (n?=?155) during participation in a leadership development training course.

Findings

Results demonstrate that both disposition to trust and PS have positive relationships with initial perceptions of others?? trustworthiness. There is also a significant negative moderating effect of OI on the relationship between psychology safety and perceived trustworthiness. PS has a strong positive significant relationship with initial perceptions of others?? trustworthiness when OI is low. This relationship is non-significant when OI is high.

Implications

This study provides evidence that the relationship between the employee and the organization can influence individual perceptions of initial trustworthiness in others.

Originality/Value

Aspects of the relationship between the trustor and the organization have not previously been considered as influences on initial trustworthiness perceptions. PS, often investigated as a direct influence on learning and performance, has not been previously examined as a socialized influence on trustworthiness perceptions.     

组织内信任研究的核心问题及其发展趋势

信任是当前组织领域研究的热点。文章通过对组织中信任研究核心问题的梳理,得出信任研究发展的以下趋势：重视情景因素、信任者主动性和情感因素对信任的影响,重视快速信任、信任发展中的动机化归因过程以及对信任机制的研究,关注社会网络分析与传统信任测量的结合。未来研究在把握上述发展趋势的同时,应在关系模式下理解信任的内涵、关注宏观层面情景因素对信任的影响、开展纵向研究验证信任发展模型以及建立信任机制的整合模型。     

Cultural threat and perceived realistic group conflict as dual predictors of prejudice

Recent research has focused on how perceived intergroup similarity influences stereotyping and prejudice. Very little is known, however, regarding how the quality or type of similarity influences intergroup relations. Presented is a methodology that allows one to manipulate the quality of perceived intergroup similarity. This methodology is used to test contrasting predictions about how perceptions of intergroup similarity on self-stereotyped interpersonal and work-related traits predict attitudes towards immigrants. Predictions were derived from cultural threat and perceived realistic group conflict theories. Some participants were asked to rate how similar they perceived their in-group was to Mexican immigrants, whereas others were asked to evaluate how the groups differed on the given traits. Control participants evaluated themselves on the given traits. Participants were presented with either interpersonal traits or work related traits as stimuli. The main dependent measures were a perceived realistic conflict scale, a prejudice scale, and a stereotyping scale. All three scales used Mexican immigrants as the target category. When interpersonal traits were made salient, contrast comparisons led to more negative attitudes towards immigrants, supporting a cultural threat hypothesis. When work-related traits were made salient, similarity comparisons led to more prejudice and more negative attitudes towards immigrants, supporting a perceived realistic conflict hypothesis. Thus, a perceived threat to either the cultural norm or economic well being led to more negative attitudes towards immigrants. Results are discussed for their relevance to models of intergroup relations.     

殊化信任与泛化信任在人际信任行为路径模型中的作用

该研究探讨不同社会情景下,泛化信任、殊化信任以及可信任性知觉等对信任行为起作用的理论模型。223名工人被试平均年龄24岁。用结构方程模型中的路径分析验证该模型,结果表明,各种拟合指标十分理想。三种交往情景下的人际信任路径模型之间的异同主要表现在：（1）殊化信任在所有情景下对信任行为都有直接而显著的作用;（2）泛化信任则只在与熟人和陌生人交往时才起作用;（3）与目标人物的关系越疏远,对他们作出信任行为时所需要的心理资源也越多。     

Perceived trustworthiness of knowledge sources: the moderating impact of relationship length

Prior meta-analytic evidence has indicated no association between relationship length and perceived trustworthiness. Viewing trustors as information processors, the authors propose a model in which relationship length, although having no direct effect on perceived trustworthiness, moderates the association between perceived trustworthiness and the basis on which people decide to trust each other. Specifically, as trustors learn about others, they base their trust on different kinds of information (demographic similarity, trustworthy behavior, and shared perspective). Hierarchical multiple regression analyses of a field survey of supervisors and subordinates from 3 companies (N = 88) provide evidence consistent with this prediction: Perceived trustworthiness is associated with demographic similarity in newer relationships, with trustworthy behavior in relationships that are neither brand new nor old but in-between, and with shared perspective in older relationships.     

亲亲为大，亲贤仍重：亲疏关系、人情取向对人际信任的影响

本文基于以往理论,提炼出人际交往中影响信任的两大因素：关系因素和个人特质因素,通过两个情景启动实验尝试探索亲疏关系、可信赖特质（能力、善意和诚信）对人际信任的影响机制及其作用的边界条件。结果发现：亲疏关系除了可以直接预测人际信任之外,还可以通过感知被信任者的可信赖特质产生间接影响。此外,个体的人情取向可以分别调节亲疏关系对感知被信任者的能力、诚信特质的效应和通过感知被信任者的能力、诚信特质影响人际信任的间接效应,并且作用的主要对象是关系网中的熟人。本研究对理解当代中国社会在多元文化交融下的人际信任具有重要意义。     

If you are able to control yourself, I will trust you: the role of perceived self-control in interpersonal trust

The present research tested the hypothesis that perception of others' self-control is an indicator of their trustworthiness. The authors investigated whether, in interactions between strangers as well as in established relationships, people detect another person's self-control, and whether this perception of self-control, in turn, affects trust. Results of 4 experiments supported these hypotheses. The first 2 experiments revealed that participants detected another person's trait of self-control. Experiments 3 and 4 revealed that participants also detected the temporary depletion of another person's self-control. Confirming the authors' predictions, perceived trait and state self-control, in turn, influenced people's judgment of the other person's trustworthiness. In line with previous research, these findings support the positive value of self-control for relationships and highlight the role of perceived self-control for the development of a fundamental relationship factor: trust.     

关系认知与善意认知对大学生人际信任的影响

采用投资博弈,以大学生为被试探讨关系认知（亲疏关系、阶层关系）和特质认知（以善意为例）对中国人人际信任的影响。结果发现,亲疏关系认知、阶层关系认知和善意认知都会影响中国人的人际信任。关系越近、阶层越高、越善意,信任水平越高。随着亲疏关系下降或善意降低,阶层关系对信任水平的作用之间的差异逐步减弱。亲疏关系认知和阶层关系认知存在交互作用,亲疏、阶层和善意也具有交互作用。人们对上位阶层的信任大于平位大于下位,但是当信任对象存在低善意特质或陌生人身份时,人们对上位阶层的信任会下降至和平位没有差异;当低善意特质和陌生人身份同时存在时,人们对上位、平位和下位的信任无差异。     

Young children's interpersonal trust consistency as a predictor of future school adjustment

Young children's interpersonal trust consistency was examined as a predictor of future school adjustment. One hundred and ninety two (95 male and 97 female, M_age = 6 years 2 months, SD_age = 6 months) children from school years 1 and 2 in the United Kingdom were tested twice over one year. Children completed measures of peer trust and school adjustment and teachers completed the Short-Form Teacher Rating Scale of School Adjustment. Longitudinal quadratic relationships emerged between consistency of children's peer trust beliefs and peer-reported trustworthiness and school adjustment and these varied according to social group, facet of trust, and indicator of school adjustment. The findings support the conclusion that interpersonal trust consistency, especially for secret-keeping, predicts aspects of young children's school adjustment.     

和谐医患关系的心理机制及其促进技术

基于群体心理研究的相关理论和方法, 通过整合医患关系的结构表征与动态建构过程, 提出和谐医患关系的心理机制综合模型, 主张和谐医患关系的结构可以医疗满意度、医患信任以及医疗方案服从性作为基本的观测指标; 和谐医患关系的动态建构过程经由就医前零接触的群际医患关系和医患互动过程中即时性的人际医患关系两大递进性成分相互作用后逐步形成。其中, 群际层面和谐医患关系的建构主要受到医患舆情传播、医疗制度信任以及医患群际关系因素(如群际认知偏差、群体认同等)的影响, 人际层面和谐医患关系的建构主要受到医患人际信任水平和医患沟通模式(包括信息互动模式与沟通交往模式)的影响。在此基础上, 验证并提出和谐医患关系的促进策略。     

From Intractable Conflict Through Conflict Resolution To Reconciliation: Psychological Analysis

Intractable intergroup conflicts require the formation of a conflictive ethos that enables a society to adapt to the conflict situation, survive the stressful period, and struggle successfully with the adversary. The formal termination of such a conflict begins with the elimination of the perceived incompatibility between the opposing parties through negotiation by their representatives—that is, a conflict resolution process. But this is only part of the long-term reconciliation process, which requires the formation of peaceful relations based on mutual trust and acceptance, cooperation, and consideration of mutual needs. The psychological aspect of reconciliation requires a change in the conflictive ethos, especially with respect to societal beliefs about group goals, about the adversary group, about the ingroup, about intergroup relations, and about the nature of peace. In essence, psychological reconciliation requires the formation of an ethos of peace, but this is extremely difficult in cases of intractable conflict. Political psychologists can and should work to improve the state of knowledge about reconciliation,which until now has received much less attention than conflict resolution.     

What’s in a name? Subliminally activating trusting behavior

Because the choice to trust is inherently risky, people naturally assess others’ trustworthiness before they engage in trusting actions. The research reported here suggests that the trust development process may start before the conscious assessment of trustworthiness, via the activation of a relational schema. We present three experiments that examined the automatic, non-conscious activation of interpersonal trusting behavior via a variety of subliminal cues: positive or negative, relational or non-relational, and trust-related or not. In all three studies, subliminal relational cues influenced subsequent trusting behavior, apparently without conscious awareness. Results from the third study also indicated that subliminal relational cues that were specifically trust-related influenced trustors’ expectations of the likelihood of reciprocity. Overall, the data provide initial evidence that the development of interpersonal trust can start before and beneath conscious awareness.     

人际医患信任的概念内涵、正向演变与影响因素

人际医患信任是人际水平上的医患信任, 是医患双方在互动过程中, 相信对方不会做出不利于自己甚至有害于自己行为的一种预期判断和心理状态。理想化的人际医患信任的正向演变可能呈现出由计算型信任到了解型信任, 再到认同型信任这一逐渐深化的过程。社会环境、就医情境与个体特征因素交互作用于医患信任建立与演变的心理机制与过程。未来研究应收集纵向数据探索医患信任的内容维度、影响机制及其演变特征, 并验证医患信任对于医患双方态度与行为的具体作用机制。     

Team Perceived Trustworthiness in a Complex Military Peacekeeping Simulation

Antecedents to trust (propensity to trust, perceived trustworthiness) and trust behaviors were examined in relation to team performance in a complex eight-mission military peacekeeping simulation. Teams were colocated or distributed and stayed in the same or transferred to a different context at task transfer. In Experiment 1, an ability and competence factor accounted for most of the variance in perceived trustworthiness and greater perceptions of teammates' abilities/competences predicted posttransfer performance. One's perception of how others perceived one's ability/competence increased over missions. In Experiment 2, propensity to trust did not predict performance; however, trust in others' and one's own ability/competence and trust behaviors predicted performance. At task and/or context transfer, teams produced more monitoring and less cooperating language in their communication.