When apologies work: How matching apology components to victims’ self-construals facilitates forgiveness

Apologies are useful social tools that can act as catalysts in the resolution of conflict and inspire forgiveness. Yet as numerous real-world blunders attest, apologies are not always effective. Whereas many lead to forgiveness and reconciliation, others simply fall on deaf ears. Despite the fact that apologies differ in their effectiveness, most research has focused on apologies as dichotomous phenomena wherein a victim either (a) receives an apology or (b) does not. Psychological research has yet to elucidate which components of apologies are most effective, and for whom. The present research begins to address this gap by testing the theory that perpetrators’ apologies are most likely to inspire victim forgiveness when their components align with victims’ self-construals. Regression and hierarchical linear modeling analyses from two studies support the primary hypotheses. As predicted, victims reacted most positively to apologies that were congruent with their self-construals.     

Child-related attributions of hostile intent and harsh discipline: Moderating effects of anger

Two studies tested whether attributions of hostile intent (AHI) and anger for ambiguous child behaviors uniquely predict parents’ harsh verbal discipline (HVD) and harsh physical discipline (HPD) or whether AHI only predicts harsh discipline when AHI occurs in conjunction with anger, as suggested by the Integrated Cognitive Model of general aggression (Wilkowski & Robinson, 2010, J. Pers., 78, 9–38). Replicating previous studies, the expected positive bivariate relationships between AHI, anger, HVD, and HPD were found in Study 1 (N = 493). However, when AHI, anger, and the AHI by anger interaction were considered simultaneously, patterns of prediction varied by discipline type. For HVD, high levels of AHI, high levels of anger, and the AHI by anger interaction (at high levels of AHI and anger) each were significant predictors. For HPD, low levels of AHI, high levels of anger, and the AHI by anger interaction (at high levels of AHI and anger) were significant predictors, suggesting a possible suppressor effect for AHI. These results were replicated in Study 2 ( N = 503). Thus, there was support for the contention that AHI only predicts harsh discipline when AHI occurs in conjunction with anger with respect to HPD but this was not the case for HVD. Since AHI suppressor effects were observed for HPD in two large sample studies, variables that may account for the AHI suppressor effects and the need for testing more complex interactive predictive models of harsh parenting behaviors are discussed.     

The effects of brief prayer on the experience of forgiveness: An American and Indian comparison

The present study offers a cross‐cultural examination of the effect of prayer on forgiveness. American (n = 51) and Indian (n = 100) participants either prayed for their romantic partner (prayer condition) or described their romantic partner's physical attributes (control condition). Prayers were self‐guided and lasted 3 minutes. Pre‐test and post‐test measures of retaliation were completed. Results showed that participants in the prayer group showed statistically significant decreases in retaliation motives from pre‐test to post‐test and the magnitude of this change was not different across cultures. Control groups in both cultures showed no change. Because of the religious diversity present in the Indian sample, the robustness of the effect of prayer on forgiveness was tested across Christian, Hindu and Muslim Indians. Religious affiliation did not moderate the effect of prayer on forgiveness in this sample. Results suggest that a brief prayer is capable of producing real change in forgiveness and this change is consistent across American and Indian cultures and across three different religious groups in India. Brief prayer for others that enhances forgiveness may be useful for individuals in close relationships, in certain counselling settings and for people in many different walks of life.     

When the happy victimizer says sorry: Children's understanding of apology and emotion

Previous research suggests that children gradually understand the mitigating effects of apology on damage to a transgressor's reputation. However, little is known about young children's insights into the central emotional implications of apology. In two studies, children ages 4–9 heard stories about moral transgressions in which the wrongdoers either did or did not apologize. In Study 1, children in the no‐apology condition showed the classic pattern of ‘happy victimizer’ attributions by expecting the wrongdoer to feel good about gains won via transgression. By contrast, in the apology condition, children attributed negative feelings to the transgressor and improved feelings to the victim. In Study 2, these effects were found even when the explicit emotion marker ‘sorry’ was removed from the apology exchange. Thus, young children understand some important emotional functions of apology.     

The effects of apology and perspective taking on interpersonal forgiveness: a dissonance-attribution model of interpersonal forgiveness

The author investigated (a) the effects of a victim's perspective taking and a transgressor's apology on interpersonal forgiveness and (b) forgiveness as a mode of dissonance reduction. Before the participants read a scenario describing a situation in which they imagined being mistreated by a classmate, the author randomly assigned them to 1 of 4 perspective-taking conditions: (a) recalling times when they had mistreated or hurt others (i.e., the recall-self-as-transgressor condition); (b) imagining how they would think, feel, and behave if they were the classmate (i.e., the imagine-self condition); (c) imagining how the classmate would think, feel, and behave (i.e., the imagine-other condition); or (d) imagining the situation from their own (i.e., the victim's/control) perspective. After reading the scenario, the participants read an apology from the classmate. The participants in the recall-self-as-transgressor condition were significantly more likely than those in the control condition to (a) make benevolent attributions, (b) experience benevolent emotional reactions, and (c) forgive the transgressor. The relationship between the perspective-taking manipulation and forgiveness was mediated by the benevolent attributions and positive emotional reactions experienced by the victims.     

When intergroup apology is not enough: Seeking help and reactions to receiving help among members of low status groups

Relations between groups are characterized by competition and suspicion. As a consequence, members of low status groups may question the meaning of apologies offered by a high status group, especially under unstable status relations. In two experiments, the present research investigated the role of the intergroup versus interpersonal apology and the potential moderating effect of the stability of intergroup relations on low status group members' (a) help seeking (Study 1) and (b) responses to receiving help (Study 2) from a high status group. Consistent with our hypotheses, when status relations were unstable rather than stable, following a formal intergroup relative to an interpersonal apology by an Israeli official, Israeli‐Arab students sought less dependency‐oriented and more autonomy‐oriented help from an Israeli‐Jewish study coordinator (Study 1) and Jewish‐Ethiopian newcomers reacted more negatively when they read about an Ethiopian‐Jewish student receiving unsolicited dependency‐oriented help from an Israeli‐Jewish college student (Study 2). Theoretical and practical implications are discussed.     

Meta-analytic connections between forgiveness and health: the moderating effects of forgiveness-related distinctions

Objective: We explore meta-analytic associations between health and forgiveness, testing a number of potential theoretical and methodological factors that could alter that association, including the type of forgiveness measure (e.g. state vs. trait), the type of health measure (i.e. physical vs. psychological) and the target of forgiveness (e.g. self- vs. other-forgiveness).

Design: Our findings below reflect the meta-analysis of 103 independent samples consisting of 606 correlations with a total sample of 26,043 participants. The final sample included papers from 17 countries. The included samples were diverse including students, older adults, divorced mothers, combat veterans and others.

Main Outcome Measures: Various health measures, including physical health outcomes (e.g., blood pressure, cortisol levels, bodily pain) and psychological health outcomes (e.g., depression, anxiety, PTSD).

Results: We found a reliable overall association between forgiveness and health outcomes. The association was stronger for psychological health than for physical health, though associations with cardiovascular health indicators (i.e. heart-rate and blood pressure) were robust.

Conclusion: The findings provided considerable support to current theorizing about the health benefits of forgiveness. It is plausible that forgiveness might improve psychological health and reduce cardiovascular stress.     

Repentance and forgiveness: the undoing of time

Mass death resulting from war, starvation, and disease as well as the vicissitudes of extreme poverty and enforced sexual servitude are recognizably pandemic ills of the contemporary world. In light of their magnitude, are repentance, regret for the harms inflicted upon others or oneself, and forgiveness, proferring the erasure of the guilt of those who have inflicted these harms, rendered nugatory? Jacques Derrida claims that forgiveness is intrinsically rather than circumstantially or historically impossible. Forgiveness, trapped in a paradox, is possible only if there is such a thing as the unforgivable. “Thus, forgiveness, if there is such a thing,” can only exist as exempt from the law of the possible. Does this claim not open the way for hopelessness and despair? More troubling for Derrida is his concession that forgiveness may be necessary in the realm of the political and juridical. If so, is not the purity of the impossibility of forgiveness so crucial for him, contaminated? In pointing to some of the difficulties in Derrida’s position, I shall appeal to Vladimir Jankelevitch’s distinction between the unforgivable and the inexcusable. I shall also consider the significance of repentance in the theological ethics of Emmanuel Levinas and Max Scheler. Forgiveness, I conclude, is vacuous without expiation, a position that can be helpfully understood in the context of Judaism’s analysis of purification and acquittal in the Day of Atonement liturgy. I argue that what disappears is Derrida’s assurance of the impossibility of forgiveness, a disappearance that allows for hope.     

Effects of status and outcome on attributions and just-world beliefs: How the social distribution of success and failure may be rationalized

The distribution of success and failure to social groups is supported by lay theories about the characteristics of social groups and the causes of their outcomes, as well as by beliefs about entitlement of groups to succeed or fail. This paper presents a study where a target individual’s socio-economic status (high vs. low) and outcome in a major academic achievement task (success vs. failure) were manipulated in a 2 × 2 experimental design. It was found that high-status success and low-status failure, i.e. the system-consistent outcomes, were attributed relatively more to stable internal causes (ability), whereas high-status failure and low-status success, i.e. the system-inconsistent outcomes, were attributed relatively more to unstable causes (effort). Second, participants’ belief in a just world was higher in high-status success and low-status failure than in high-status failure and low-status success.     

Empathy and risk status for child physical abuse: the effects of an adult victim's pain cues and an adult victim's intent on aggression

It has been proposed that abusive parents and parents at high risk for child physical abuse could be more likely to view children's behavior as being motivated by hostile intent [e.g., Milner, 1993], as compared to nonabusive and low‐risk parents. This kind of misattribution of other's behavior may inhibit empathic emotion, and therefore, could block the inhibiting effect of a victim's pain cues on aggression [Baron, 1979]. An experiment was designed to analyze the moderating effect of an adult victim's intent on aggression in high‐ and low‐risk participants for child physical abuse. A 2 × 2 factorial design based upon two levels of the participant's risk status (high, low) and two levels of victim's intent (positive, ambiguous) was employed. All participants observed an adult victim's pain cues. Ninety‐five (48 high and 47 low risk for child physical abuse) undergraduate females enrolled in courses at the University of the Basque Country participated in the experiment. The main effects of victims' intent and of participants' risk status were statistically significant. Participants in the ambiguous victim's intent condition aggressed significantly more than participants in the positive victim's intent condition. Moreover, high‐risk participants aggressed more than low‐risk participants regardless of the victim's intent. A significant interaction between risk status and victim's intent was expected. High‐risk subjects for child physical abuse were expected to aggress more than low‐risk subjects only in the ambiguous victim's intent condition. However, results did not support this hypothesis. Aggr. Behav. 32:1–12, 2006. © 2006 Wiley‐Liss, Inc.     

The higher they are,the harder they fall: The effects of wrongdoer status on observer punishment recommendations and intentionality attributions

In two studies, we explore whether the status of a wrongdoer affects observers’ attributions for the wrongdoer’s actions and opinions about the wrongdoer’s deserved punishment. We find that observers attribute greater intentionality to the actions of high status wrongdoers than the identical actions of low status wrongdoers, and consequently recommend more severe punishments for the former than the latter. Additionally, we find that the relationship between a wrongdoer’s status and observers’ attributions is driven by observers’ perceptions of the wrongdoer’s underlying social motives: high status wrongdoers are presumed to be more interested in their own welfare (self-concerned), and less interested in the welfare of others (other-concerned), than low status individuals. These findings have implications for the psychology of retributive justice, and suggest that punitive reactions may be influenced as much by characteristics of the criminal as they are by characteristics of the crime.     

Pathways between attachment and marital satisfaction: The mediating roles of rumination,empathy, and forgiveness

This study explored a path to marital satisfaction based on attachment theory. For this purpose, a sample of 208 Korean married teachers completed a survey on adult attachment, rumination, empathy, forgiveness, and marital satisfaction. Through structural equation modeling (SEM), a path in which adult attachment leads to marital satisfaction, mediated by dispositional forgiveness, was found. I also found a distinctive path by which anxious and avoidant attachment negatively affect forgiveness and marital satisfaction through excessive rumination and lack of empathy. These results suggest that the most accurate model of the relation between attachment, rumination, empathy, forgiveness, and marital satisfaction involves analyzing direct, indirect, and gender effects. Marriage counselors and therapists can use these results to gain a deeper understanding of the underpinnings of marital life and, ultimately, help reduce the very high divorce rate in Korea.     

Forgive them for I have sinned: The relationship between guilt and forgiveness of others' transgressions

We propose that guilt leads to forgiveness of others' transgressions. In Study 1, people prone to experience guilt (but not shame) were also prone to forgive others for past misdeeds. In Study 2, we manipulated harm‐ and inequity‐based guilt; both increased forgiveness of others' transgressions. Further, the effect of guilt on forgiveness was mediated by identification with the transgressor. In Study 3, we replicated the guilt–forgiveness relationship and examined three other plausible mediators: capability for similar wrongdoing, empathic understanding, and general identification; only identification with the transgressor satisfied the criteria for mediation. In Study 4, we induced guilt by asking participants to harm a friend or stranger. Guilt induced by harming a friend led to greater forgiveness of third‐party transgressors, and again, identification with the transgressor mediated the effect. We discuss the implications of these results for understanding how the prosocial effects of guilt extend beyond the boundaries of a single interpersonal relationship.     

When saying and doing diverge: The effects of stereotype threat on self-reported versus non-verbal anxiety

Although research has established that stigmatized individuals suffer impaired performance under stereotype threat conditions, the anxiety presumed to mediate this effect has proven difficult to establish. In the current investigation, we explored whether non-verbal measures would fare better than self-reports in capturing stereotype threat anxiety. Gay and heterosexual men interacted with preschool children under stereotype threat or control conditions. As predicted, stereotype-threatened gay men demonstrated more non-verbal anxiety, but not more self-reported anxiety, than non-threatened gays during these interactions. Furthermore, non-verbal anxiety appeared to mediate the effects of stereotype threat on the quality of participants’ childcare skills. We discuss how these findings advance stereotype threat research, and highlight their potential implications for gay childcare workers.     

Narcissism and lack of interpersonal forgiveness: The mediating role of state anger,state rumination,and state empathy

The present study investigated the unique contributions of two distinct dimensions of narcissism – admiration and rivalry – to two facets of unforgiveness: revenge and avoidance. In addition, we examined whether state anger, state rumination, and state empathy mediate this relationship. Using a large sample (N = 1040), we found that admiration was negatively related to revenge and avoidance via higher empathy for the transgressor. By contrast, rivalry was positively related to revenge and avoidance via greater anger and rumination and less empathy. Findings suggest that the mechanisms through which narcissism and lack of forgiveness are associated are better understood if we disentangle admiration and rivalry and consider both cognitive and affective antecedents of narcissists’ unforgiving motivations.     

The impact of Primacy/Recency Effects and Hazard Monitoring on attributions of other drivers

The present study examined the impact of Primacy/Recency Effects and Hazard Monitoring on driver attributions. Participants viewed a simulated near collision from the perspective of a trailing motorist. The amount of error free driving prior to the near collision varied between two groups, where the near incident occurred either early or later in their viewing experience. They were then given the opportunity to provide judgments of the offending driver based on how safe, dangerous, risky, and skilled the driver was in general, and to evaluate their overall performance. Results showed a Primacy Effect dominance in that judgments of the driver were most negative in the early group, but this was moderated by high Hazard Monitoring for ratings of “dangerous” and “safe”. This suggests that judgments of other drivers are likely to be quick and based on early information, but are impacted by personal factors such as a tendency to monitor for hazards.     

The two faces of cooperation: On the unique role of HEXACO Agreeableness for forgiveness versus retaliation

Cooperation requires a tendency for fairness (versus exploitation) and for forgiveness (versus retaliation). Exactly these tendencies are distinguished in the HEXACO model of personality, which attributes the former to Honesty-Humility (HH) and the latter to Agreeableness (AG). However, empirical dissociations between these basic traits have primarily supported the substantial and unique role of HH, whereas the picture for AG has remained somewhat inconclusive. To overcome limitations of prior studies, we introduce an economic paradigm, the Uncostly Retaliation Game, to more conclusively test the unique role of AG for forgiveness versus retaliation. In two fully incentivized experiments, we found that AG (and not HH) indeed negatively predicts retaliation decisions in the face of prior exploitation. Furthermore, the results confirm that the paradigm provides a more direct measure of retaliation (beyond individual payoff-concerns and social preferences such as inequality aversion) than previous measures and that it may thus serve future investigations into the reactive aspect of cooperation.     

People as intuitive prosecutors: The impact of social-control goals on attributions of responsibility

Three experiments explored determinants of punitive character attributions to norm violators. Experiment 1 showed that ideological conservatism and manipulated threat to society increased anger and attributional punitiveness when there was ambiguity about culpability. Experiment 2 showed that informing observers that norm violations were widespread and rarely punished increased attributional punitiveness by activating anger-charged retributive goals. Experiment 3 showed that liberals and conservatives alike felt justified in assigning greater blame to high-status perpetrators who commit acts of negligence with more severe consequences but that only conservatives felt justified in doing so for low-status perpetrators. Overall, the results reinforce the hypothesis that societal threat activates a prosecutorial mindset identifiable by a correlated cluster of attributions, emotions, punishment goals and punitiveness.     

Trust recovery following voluntary or forced financial compensations in the trust game: The role of trait forgiveness

One of the major challenges that actors in economic exchange relations face today concerns dealing with defection and overcoming the erosion of trust and cooperation that may result from a transgression. As transgressions in these relations usually entail a monetary loss for the victim, a common restorative approach involves providing a financial compensation to the victim. This research examines whether compensations that were provided voluntarily (rather than forced) would promote more trust among victims. In contrast to standard economic theory, we predict that individual differences exist that determine the degree to which victims are susceptible towards information about how the financial compensation is delivered in their decision to trust and cooperate again. Experimental data from a trust game confirmed our hypotheses by showing that whereas receiving a voluntary compensation from the transgressor communicates more repentance to victims than when this compensation was imposed, particularly people with a low tendency to forgive discount this repentance in their decision to trust again.