从个体印象管理到组织印象管理

组织印象管理（OIM）关注组织如何通过行为和信息的调控来影响受众的知觉问题,成为当前印象管理研究的新领域。组织印象管理与个体印象管理具有互动关系;个体印象管理研究为组织印象管理研究奠定了基础。未来组织印象管理研究的重点领域包括：研发组织印象管理的评价工具,了解组织印象管理的策略,认识组织印象管理策略使用的后效,并突出组织印象管理的在我国的实际应用研究     

Effectiveness of Impression Management Tactics Across Human Resource Situations1

An experimental study was undertaken to explore the effectiveness of impression management tactics in various situations. To manipulate the variables of interest, 6 different scenarios were created by crossing 2 independent variables: impression management tactics (self-focused or other-focused) and situation (employment interview, performance appraisal, or training session). Respondents, 178 human resource professionals, were mailed a survey that contained 2 of the 6 scenarios. In each scenario, respondents rated the person described in the scenario on performance, provided their affective impressions, and determined the appropriateness of the impression management cues given the situation. Results indicated a significant interaction between the use of impression management and the situation. These findings are compared to past research, and suggestions for future directions for the study of impression management are outlined.     

Differential Effectiveness of Applicant Impression Management Tactics on Employment Interview Decisions1

It has been a commonly held belief for some time that applicants attempt to manage impressions of interviewers in the employment interview process, but only recently have researchers begun to examine systematically the tactics applicants use, and how effective they are. The present study contrasted two sets of impression management tactics used by applicants and observed their effects on interviewer decisions in a controlled laboratory experiment. An applicant who employed self-focused-type impression management tactics was rated higher, received more recommendations for a job offer, and received fewer rejections from business students, who had just completed an interviewer training program, than when he used other-focused-type tactics. The implications of these results in terms of both theory and practice are discussed.     

Disentangling the Effects of Applicant Defensive Impression Management Tactics in Job Interviews

This study explores (1) the effects that three kinds of applicant defensive impression management (IM) tactics (apologies, justifications, and excuses) have on interviewer evaluation and (2) the moderating effects that two types of interviewer negative concerns (competence‐related and integrity‐related concerns) have on the aforementioned relationship. Two hundred and one managers from Taiwan participated in this study by watching a simulated interview. Compared with the control group, applicants using defensive IM tactics received higher interviewer ratings when negative concerns surfaced. Moreover, the type of interviewer negative concern moderated the effects of defensive IM tactics. All three tactics had similar effects on interviewer evaluation when the concern was competence related. Apology was, however, the most effective tactic when the concern was integrity related.     

The Effect of Applicant Impression Management Tactics on Hiring Recommendations: Cognitive and Affective Processes

The main purpose of this study is to investigate whether applicants' impression management (IM) tactics indirectly influence hiring recommendations through cognitive mechanisms (i.e. recruiters' perceptions of person–organisation [P–O] fit, person–job [P–J] fit, and person–recruiter [P–R] fit) or affective mechanisms (i.e. recruiters' positive mood) during authentic employment interviews for actual job openings. Participants consisted of 221 applicant–recruiter dyads from 50 companies in Taiwan. The results demonstrated that applicants' self‐focused IM tactics are positively related to recruiter perceptions of P–J fit, which in turn influence hiring recommendations. In addition, applicant other‐focused IM tactics affect hiring recommendations through recruiters' perceptions of P–O fit. Moreover, applicants' non‐verbal IM tactics were positively related to recruiters' positive mood, which in turn affected recruiters' perceptions of P–J fit and P–O fit, thereby affecting hiring recommendations.     

应聘者印象管理研究述评

应聘者的印象管理行为在求职面试情境中是一种普遍现象,其目的旨在赢得面试考官的良好评价。应聘者印象管理行为包括有3类策略：获得性策略、保护性策略及非言语策略;同时,对应聘者印象管理行为的测量也要从印象管理策略的测量和印象管理风格的测量两个方面入手。另外,在整合已有文献的基础上,还从面试情境与应聘者印象管理行为、应聘者个性特质与印象管理策略使用、应聘者印象管理行为与面试结果及招聘者对应聘者印象管理识别等4个方面综述了应聘者印象管理研究的发展现状,并指出了现有研究存在的问题及未来研究的方向     

The Bidimensional Impression Management Index (BIMI): Measuring Agentic and Communal Forms of Impression Management

Measures of impression management have yet to incorporate two-factor models of person perception. The 2 primary factors are often labeled agency and communion. In Study 1, we assembled a new measure of impression management—the Bidimensional Impression Management Index (BIMI): It comprises 2 subscales designed specifically to tap agentic and communal content. Both subscales showed adequate alpha reliabilities under both honest and faking conditions. In Study 2, the BIMI was cross-validated in a new sample: The subscales remained relatively independent, and their reliabilities remained solid. A coherent pattern of personality correlates also supported the validities of both subscales. In Study 3, the differential sensitivity of the 2 subscales was demonstrated by manipulating the job type in simulated job applications. Implications and applications of the BIMI are discussed.     

The Dirty Work of Poker: Impression Management and Identity

Poker has penetrated mainstream popular culture in recent years with the emergence of internet poker sites and television coverage of poker’s largest events. However, not only do images of seedy, back alley poker games and riverboat gamblers persist in popular culture but the language of addiction has been attached to gambling. We draw on the research on identity, stigma and “dirty work” to examine how poker players negotiate an identity on poker and how that identity is managed both within and outside of the poker community. We show how the strategies players use for deflecting stigma are continually renegotiated.     

Rule Violations in Intercollegiate Athletics: A Qualitative Investigation Utilizing an Organizational Justice Framework

Cheating and rule violations in intercollegiate athletics continue to be relevant issues in many institutions of higher education because they reflect upon the integrity of the institutions in which they are housed, causing concern among many faculty members, administrators, and trustees. Although a great deal of research has documented the numerous rule violations in NCAA intercollegiate athletics, much of it has failed to combine sound theory with practical solutions. The purpose of this study was to examine the possible extensions of the organizational justice framework to the problem of rule violations in intercollegiate athletics. In doing so, the current study examined (a) perceived areas of injustice among coaches at NCAA Division I institutions, (b) avenues by which coaches resolve these injustices, and (c) potential solutions for resolving injustices in an attempt to reduce NCAA violations. Six NCAA Division I basketball coaches from various parts of the country (four from men's teams and two from women's teams) were interviewed using a semi-structured format. Despite the NCAA's efforts to create parity, results showed that coaches perceived several areas of inequities in recruiting, including financial resources and academic standards. The interviewed coaches described several means that are currently used to resolve these inequities and offered recommendations for changes to reduce injustice in the future.     

Third-Person Perception as an Impression Management Tactic

The current research aims at broadening the motivational explanations for the third-person perception (TPP) by documenting the role of impression management motives in this perception. In two experiments that were devised to explore this possibility, participants were asked to report in public or in private on their perceptions of how various advertisements affected them and others. In addition, their level of self-monitoring was measured, and they were divided into two categories—high and low. In line with the hypotheses, participants showed a larger TPP in public than in private. Moreover, while the public nature of the situation did not affect low self-monitors, high self-monitors reported a large TPP in public but no TPP at all in private. The article concludes with a discussion of the implications of the current findings for research on the causes and consequences of the TPP.     

印象管理对组织公民行为的预测作用的实证研究

以188名企业员工及其主管和同事为被试,运用问卷调查法和分层回归分析的统计方法考察了印象管理独立于组织公平感对组织公民行为的预测作用。结果发现：在控制了公平感之后,印象管理能够显著增加大多数主管评价OCB可解释的变异,但与任何同事评价OCB之间不存在显著相关。结论：印象管理对除OCB—S以外的主管评价OCB具有显著的独立预测作用。     

Gender Differences in Impression Management in Organizations: A Qualitative Review

In this article we review the literature on impression management to determine if there are substantial gender differences in the employment of impression management tactics in organizational contexts. Based on a social roles theory perspective (Eagly, 1987), we examined use of impression management tactics in organizational settings for gender differences in behavior. We expected that men and women would generally report using impression management tactics consistent with gender role expectations and that this might not be advantageous to women in the corporate world. Our review of the literature supported our expectations. We conclude with implications of these findings for an enriched understanding of organizational behavior.     

The Receiver's Dilemma: Impressions Formed in Response to Impression Management

Two studies examined the extent to which individuals' racial attitudes are influenced more by interdependent others' attitudes than people with whom they do not mutually depend. Study 1 demonstrated that participants significantly changed their racial attitudes when they received disagreement feedback from an ingroup friend, whereas there was no change in attitudes when participants received disagreement feedback from an ingroup stranger, agreement feedback, or no feedback. Furthermore, feelings of interdependence mediated the relationship between feedback from a friend versus stranger and changes in racial attitudes. In Study 2, we manipulated interdependence and found that interdependent partners altered their racial attitudes after receiving disagreement information, whereas independent partners did not. The importance of interdependent others' attitudes in reducing prejudice is discussed.     

印象管理及其相关研究述评

近年来,印象管理日益受到社会学、心理学等领域的关注,成为一个重要的研究变量。文章回顾了印象管理概念的由来及发展过程,介绍了国内外有关印象管理的研究现状,对已有研究进行了评价,并对未来研究进行了展望。对我国学者进一步开展有关印象管理的研究提供了新的思路     

Impression (Mis) Management When Communicating Success

People routinely engage in impression management, for example, by highlighting successes. It is not yet known how people attribute their success (to talent vs. effort) to give a positive impression. Three experiments explore this question and test whether people’s attributions of success receive favor from their audience. The findings show that, in impression management situations (e.g., job interview or date), people communicate their effort less than audiences would prefer. Thus, success alone may not be enough to make a positive impression on others; emphasizing effort as the cause for success also matters.     

Impression Management Use in Resumes and Cover Letters

Purpose

This study contributes to the ecological validity of resume research by systematically examining the impression management (IM) content of actual resumes and cover letters and empirically testing the effect on applicant evaluation.

Design/methodology/approach

A content analysis of the frequency and intensity of IM tactic use in 60 resumes and cover letters was completed (Study 1). Next, an experiment was conducted in which IM tactic use was manipulated and the effect on applicant evaluation examined, using a sample of MTurk workers as evaluators (Study 2).

Findings

In Study 1, four self-promotion categories, three ingratiation categories, and one hybrid category were delineated. In Study 2, ingratiation and lower intensity self-promotion were found to increase perceptions of job and organization fit.

Implications

Employers should be aware that resumes and cover letters contain IM tactics that may influence applicant evaluation. In addition, employment training programs might communicate the benefits of using ingratiation and lower intensity self-promotion, while emphasizing the importance of accurately conveying one’s qualifications. Furthermore, the present taxonomy of IM resume content might be applied to resume database search engines to identify and index IM tactic use.

Originality/value

This research is the first to develop a taxonomy of IM tactics based on actual resumes and cover letters and may facilitate more comprehensive manipulations of IM tactic use and better integration of IM research across the selection process.

     

印象整饰与内隐态度效应

运用内隐联想测验对不同印象整饰水平个体的内隐态度进行了研究。结果表明：不同自我监控者的内隐性态度是存在的,高自我监控者的内隐态度和外显态度存在分离。研究对“印象整饰对强迫服从后态度改变的影响”的结果做出解释：自我监控者强迫服从后的态度中庸是其关注自身的公众形象而有意压抑和控制其内隐性的评价造成的。     

印象管理与心理健康表现之相关

本研究旨在考察中国人印象管理与心理健康表现的相关.研究采用印象管理问卷和一般健康问卷,对某石油国企员工进行调查,发现印象管理程度越高的人,其心理健康程度越差;自我推销和威胁策略与焦虑失眠呈正相关;迎合策略与躯体化症状呈正相关,但和严重抑郁呈负相关;示弱策略与社交障碍呈正相关;做秀策略与心理健康各维度均没有显著相关.结果表明不同的印象管理策略对心理健康有不同的影响.     

医务人员的印象管理

医务人员的印象管理有两种技术:一是获得性印象管理,具体手段有:精勤不倦、深究医术,仁爱救人,真诚地称赞和表扬,适当的意见遵从,营销自我,SOLER,工作严谨慎重,角色获得等;二是保护性印象管理,具体手段有:事发前的保护性印象管理与事发后的保护性印象管理.