Assessee and Assessor Experiences of Significant Events in Psychological Assessment Feedback

Although a growing body of scholarly work explores the unique utility and therapeutic uses of psychological assessment, less work has focused specifically on feedback, with few studies that have explored empirically the underlying processes that may describe the role of feedback in a successful assessment. The purpose of this project was to add to the discourse on this topic by engaging in an empirical study exploring assessee and assessor experiences of significant events in psychological assessment feedback. The methodology is qualitative and modeled after significant events research in the study of psychotherapy process. I analyze the accounts of 6 assessment clients and 6 assessment clinicians regarding key events in their experience of feedback.     

An Indicator of Suicidal Ideation on the Rorschach Test

We examined the impact of patient- and therapist-rated alliance developed during psychological assessment on the subsequent alliance measured early and late in formal psychotherapy. We hypothesized that a working alliance developed during psychological assessment conducted from a collaborative therapeutic model of assessment (TMA; Finn &; Tonsager, 1992, 1997; Fischer, 1994) between the patient and therapist would carry into formal psychotherapy. We also hypothesized that alliance for those patients receiving a TMA would be significantly greater than patients receiving psychological testing as usual. To test this hypothesis, we administered the Combined Alliance Short Form-Patient Version (Hatcher &; Barends, 1996) and the Combined Alliance Short Form-Therapist Version (Hatcher, 1999) to a sample of outpatients and their therapists at the end of the assessment feedback session, early, and late in psychotherapy. The hypotheses were supported as alliance scales rated at the assessment feedback session demonstrated positive and significant relationships with alliance throughout formal psychotherapy and in relation to a control group. The clinical utility and research implications of these findings are discussed.     

The development of therapeutic alliance during psychological assessment: patient and therapist perspectives across treatment

We examined the impact of patient- and therapist-rated alliance developed during psychological assessment on the subsequent alliance measured early and late in formal psychotherapy. We hypothesized that a working alliance developed during psychological assessment conducted from a collaborative therapeutic model of assessment (TMA; Finn & Tonsager, 1992, 1997; Fischer, 1994) between the patient and therapist would carry into formal psychotherapy. We also hypothesized that alliance for those patients receiving a TMA would be significantly greater than patients receiving psychological testing as usual. To test this hypothesis, we administered the Combined Alliance Short Form-Patient Version (Hatcher & Barends, 1996) and the Combined Alliance Short Form-Therapist Version (Hatcher, 1999) to a sample of outpatients and their therapists at the end of the assessment feedback session, early, and late in psychotherapy. The hypotheses were supported as alliance scales rated at the assessment feedback session demonstrated positive and significant relationships with alliance throughout formal psychotherapy and in relation to a control group. The clinical utility and research implications of these findings are discussed.     

Favoriser le développement professionnel avec le feedback : les engagements affectif et calculé envers l’objectif comme modérateurs de la relation intention–comportement

The purpose of this study is to investigate the moderating role of affective and continuance goal commitment in the relationship between motivational intention to act on feedback and behavioural integration of feedback. In an individual psychological assessment context, 74 candidates who received feedback were recruited. Moderation analyses using hierarchical multiple regressions showed that affective and continuance goal commitments moderate the relationship between motivational intention to act on feedback and behavioural changes, three months later. This relationship is significant and positive only when the level of affective or continuance goal commitment is low. The relationship between motivational intention to change and engagement in developmental activities is not moderated by goal commitment.     

Negative Psychological Effects of Selection Methods: Construct Formulation and an Empirical Investigation into an Assessment Center

This paper defines and formulates the construct of negative psychological effects (NPEs) of selection and assessment methods upon applicants. The results of an empirical study into NPEs in an operational assessment center are also reported. Applicants (n=107) completed measures at three timepoints: Time 1 (just before the AC), Time 2 (immediately after the AC but before outcome decisions were known), and Time 3 (6 months after the AC). Both accepted and rejected candidates completed all three measures, which included self‐esteem, mental health, positive and negative affect, and career exploration behavior. No evidence of NPEs was found for rejected candidates despite significant between‐group differences on feedback reactions level items. Interestingly, well‐being and positive affect declined slightly for successful candidates at subsequent measurement compared against baseline Time 1 norms. Reactions level outcomes did, however, differ significantly between accepted and rejected candidates, with the latter rating feedback dimensions far less favorably. These results are discussed in relation to future research into the psychological impact of selection procedures upon candidates and the need for applied psychologists and HR practitioners to demonstrate that assessment methods do not exhibit NPEs upon applicants.     

Appropriation cognitive du feedback en évaluation du potentiel : validation d’une mesure

IntroductionLimited instruments are available to measure candidate's cognitive integration of the feedback in the context of individual psychological assessment related to the work context.ObjectiveThe objective of this article is to validate a questionnaire measuring two dimensions of feedback integration: feedback acceptance and awareness gained from feedback.MethodTwo studies were conducted with candidates who completed a questionnaire further to their individual psychological assessment feedback session. A first study (n = 111) was conducted to explore the factor structure and psychometric properties of the questionnaire. A second study (n = 178) was conducted to confirm the questionnaire factor structure and to substantiate the nomological and discriminant validity of its two dimensions.ResultsResults confirm that the questionnaire measures the two hypothesized dimensions which are only moderately correlated. Nomological and discriminant validity were established by showing that the two dimensions are correlated with meaningful antecedents and outcomes following a distinctive expected pattern for acceptance (more related to assessor’ perceived expertise) and awareness (more related to perceived message relevance and intent to act upon feedback).DiscussionGiving preliminary evidences of reliability and validity, this questionnaire can be used by practitioners and researchers to study candidates’ cognitive integration of feedback.     

The Daily Motivators: Positive Work Events,Psychological Needs Satisfaction,and Work Engagement

This study examines the motivational effects of daily positive work events. Drawing on self-determination theory, we investigated the motivational mechanism of two clusters of commonly encountered positive work events—achievement and recognition events—from a within-person perspective. Specifically, we argue that achievement events and recognition events influence subsequent work engagement through satisfying different psychological needs. We tested our model using experience-sampling data from 200 full-time employees over eight workdays. As hypothesised, after controlling for positive affect as an additional mediator, both achievement and recognition events had positive effects on work engagement through psychological needs satisfaction. The results also revealed that achievement and recognition work events had differentiated effects in satisfying different psychological needs. These results shed light on the motivational function of positive work events above and beyond the affective mechanism and explicate the processes through which different types of positive work events relate to work engagement.     

Feedback type as a moderator of the relationship between achievement goals and feedback reactions

The aim of the current study is to shed new light on the inconsistent relationship between performance‐approach (PAp) goals and feedback reactions by examining feedback type as a moderator. Results of a field experiment (N = 939) using a web‐based work simulation task showed that the effect of achievement‐approach goals was moderated by feedback type. Relative to individuals pursuing mastery‐approach goals, individuals pursuing PAp goals responded more negatively to comparative feedback but not to task‐referenced feedback. In line with the hypothesized mediated moderation model, the interaction between achievement goals and feedback type also indirectly affected task performance through feedback reactions. Providing employees with feedback is a key psychological principle used in a wide range of human resource and performance management instruments (e.g., developmental assessment centres, multi‐source/360° feedback, training, selection, performance appraisal, management education, computer‐adaptive testing, and coaching). The current study suggests that organizations need to strike a balance between encouraging learning and encouraging performance, as too much emphasis on comparative performance (both in goal inducement and in feedback style) may be detrimental to employees' reactions and rate of performance improvement.     

Sense of coherence, negative life events and appraisal of physical health among university students

We examined the stress-buffering effects of the ‘sense of coherence' among 116 undergraduates (70 females and 46 males) with a mean age of 18.6 years. Self-reported physical well-being and psychological distress were assessed on two occasions separated by two months. Assessment of the sense of coherence occurred at time-one, whereas assessment of negative life-events for the past year occurred at time-two. Sense of coherence correlated negatively with negative life events and reported psychological symptoms of both occasions, and negative life events correlated positively with both assessments of psychological distress. Negative life events correlated positively with physical ailments reported for both occasions only among students low in sense of coherence; this significant correlation persisted after accounting for the relationship between psychological and physical symptoms. We discuss the possible salubrious effects of a sense of coherence on the health appraisals of young adults experiencing stress.     

"I fired my last doctor for not taking me seriously": collaborating with a difficult medical patient in a multidisciplinary primary care facility

We present the case of a multidisciplinary primary care assessment of a 32-year-old woman with multiple medical and psychological complaints. Following the collaborative care model, this assessment was conducted by a team consisting of a clinical health psychologist, Dr. J. L. Skillings, and a family physician, Dr. W. J. Murdoch. We describe the primary care environment in which this referral was made including the methods that were utilized to insure a successful professional collaboration. We report the results and recommendations from a comprehensive biopsychosocial assessment; we place emphasis on the psychological diagnosis and pain symptoms. We also describe the feedback session in which the assessment results were provided to the patient and her spouse by both physician and psychologist. Multiperspective commentary about the assessment is offered by the patient and her husband as well as the physician and psychologist assessors.     

“I Fired My Last Doctor for Not Taking Me Seriously”: Collaborating With a Difficult Medical Patient in a Multidisciplinary Primary Care Facility

We present the case of a multidisciplinary primary care assessment of a 32-year-old woman with multiple medical and psychological complaints. Following the collaborative care model, this assessment was conducted by a team consisting of a clinical health psychologist, Dr. J. L. Skillings, and a family physician, Dr. W. J. Murdoch. We describe the primary care environment in which this referral was made including the methods that were utilized to insure a successful professional collaboration. We report the results and recommendations from a comprehensive biopsychosocial assessment; we place emphasis on the psychological diagnosis and pain symptoms. We also describe the feedback session in which the assessment results were provided to the patient and her spouse by both physician and psychologist. Multiperspective commentary about the assessment is offered by the patient and her husband as well as the physician and psychologist assessors.     

Dynamic approaches to emotions and stress in everyday life: Bolger and Zuckerman reloaded with positive as well as negative affects

A decade ago, Bolger and Zuckerman (1995) incorporated personality into the study of daily life events and psychological distress. Their approach put an entirely new cast on research and theorizing in this area. In their work, they focused on the predominantly negative personality trait of Neuroticism. In this article we extend their work to include theory and measurement of positive events and indicators of well-being. Integrating these research strands offers the possibility of a comprehensive yet highly sensitive and dynamic approach to the study of emotions, stress, and health in everyday life.     

Emerging perception of causality in action-and-reaction sequences from 4 to 6 months of age: Is it domain-specific?

Two experiments (N=136) studied how 4- to 6-month-olds perceive a simple schematic event, seen as goal-directed action and reaction from 3 years of age. In our causal reaction event, a red square moved toward a blue square, stopping prior to contact. Blue began to move away before red stopped, so that both briefly moved simultaneously at a distance. Primarily, our study sought to determine from what age infants see the causal structure of this reaction event. In addition, we looked at whether this causal percept depends on an animate style of motion and whether it correlates with tasks assessing goal perception and goal-directed action. Infants saw either causal reactions or noncausal delayed control events in which blue started some time after red stopped. These events involved squares that moved either rigidly or nonrigidly in an apparently animate manner. After habituation to one of the four events, infants were tested on reversal of the habituation event. Spatiotemporal features reversed for all events, but causal roles changed only in reversed reactions. The 6-month-olds dishabituated significantly more to reversal of causal reaction events than to noncausal delay events, whereas younger infants reacted similarly to reversal of both. Thus, perceptual causality for reaction events emerges by 6 months of age, a younger age than previously reported but, crucially, the same age at which perceptual causality for launch events has emerged in prior research. On our second question, animate/inanimate motion had no effect at any age, nor did significant correlations emerge with our additional tasks assessing goal perception or goal-directed object retrieval. Available evidence, here and elsewhere, is as compatible with a view that infants initially see A affecting B, without differentiation into physical or psychological causality, as with the standard assumption of distinct physical/psychological causal perception.     

One-year follow-up analysis of cognitive and psychological consequences among survivors of the Wenchuan earthquake

The catastrophic Wenchuan earthquake measuring 8.0 on the Richter scale occurred on May 12, 2008 in the West of the Sichuan basin in China and caused severe damage. A project was undertaken to examine the cognitive and psychological effects one year after the disaster among 2080 individuals in the local area. We evaluated the influence of gender, age, education level, and ethnic group on five aspects: work satisfaction, living satisfaction, health self-perception, psychological pressure, and psychological recovery. Male subjects had a better performance in all five aspects, which indicated that women were more affected. Subjects of different ethnic groups showed significantly different attitudes with respect to psychological pressure and psychological recovery. Significant differences for all the five aspects were also found in education level and age. The results showed that older people and those with a lower education level probably had more psychological problems. There were significant correlations between work satisfaction and living satisfaction, living satisfaction and health self-perception, living satisfaction and psychological recovery, and psychological pressure and psychosocial recovery. Living satisfaction and education level were significant predictors of psychological pressure. For psychological recovery, significant predictors were living satisfaction, age, work satisfaction, education level, and gender. The study findings indicated that government programs should provide more support for females, older people, those with a lower education level, and those in lower living conditions. Attention should be given not only to the psychological effects on each victim, but also to related issues such as work and living conditions to promote psychological wellbeing. Limitations of this study are addressed.     

Popular psychological tests and self-fulfilling prophecy: An experiment of Japanese female undergraduate students

The purpose of this study was to examine whether or not the feedback of the results of popular psychological tests influences human behavior, and to compare the strength of any influence with that of academic psychological tests. We conducted an experiment in which 64 female Japanese subjects took a popular or academic psychological test, and then interacted with a stranger. The subjects who took each test received bogus feedback implying that they were extroverted or introverted. The results showed that subjects who received the extroversion feedback were more interactive with a stranger than those who received the introversion feedback, irrespective of whether they had taken the popular or academic test. This suggests that the feedback of popular psychological tests, like that of academic tests, can influence human behavior and create a self-fulfilling prophecy. The results also showed that those subjects who took the popular psychological tests reported higher psychological well-being than those who took the academic tests.     

Daily and major life events: A test of an integrative model of psychosocial stress

The hypothesis that negative daily events mediate the relationship between major negative events and psychological symptomatology was tested using a three-wave, three-variable panel design. Measures of major and daily life events and psychological symptomatology were administered to 58 older adolescents at three time points during the transition from high school to college. The results indicated that the pathways from major life events to daily events and from daily events to psychological symptomatology were significant at each of the time points, but that the direct pathways from major events to psychological symptomatology were not significant at any time point. Thus, the hypothesis was fully supported. The findings are discussed in light of their implications for an integrative theory of the process by which major and daily events have an effect on psychological symptomatology.     

The Psychological Processes of Discerning the Vocation to the Catholic Priesthood: A Qualitative Study

This study explores the psychological process of discerning the vocation to the Catholic priesthood. Grounded theory, a qualitative research methodology, was used to uncover the meaning and essence of the psychological processes of discerning the vocation to the Catholic priesthood. Five themes emerged from the data paralleling other developmental theories. Presently, assessment work follows similar patterns used in vocational testing in relation to any career. Based on the findings of this research, another facet of psychological assessment in regards to developing a sense of self may be beneficial in understanding a man’s readiness to serve the Catholic Church as a priest.     

Servant Leadership and Follower Outcomes: Mediating Effects of Organizational Identification and Psychological Safety

This study investigated the mediating role of organizational identification and psychological safety in the relationship between servant leadership and two employee outcomes: employee voice and negative feedback seeking behavior. The sample for this study comprised of 174 full-time employees drawn from a large food company based in Pakistan. Results showed that organizational identification and psychological safety partially mediated the effects of servant leadership on voice and negative feedback seeking behavior. The theoretical and practical implications of this research are discussed.     

Predictors and Outcomes of Relational and Transactional Psychological Contract

This study identifies the impact of individual and organizational factors on employee’s relational and transactional psychological contract. The study also investigates the effects of psychological contract on innovative work behavior and psychological ownership. The sample consisted of 307 employees working in four organizations in India. The results show that while creditor ideology predicted relational psychological contract, perceived organizational support emerged as the predictor of both relational and transactional contract. In terms of the outcomes of psychological contract, while transactional psychological contract emerged as a significant predictor of psychological ownership as well as innovative work behavior, relational psychological contract emerged as a significant predicator of only psychological ownership. Managerial Implications of the study are discussed.