工作场所不文明行为与职场排斥间的螺旋效应

工作场所不文明行为与职场排斥间的螺旋效应模型可用道德排除理论和情感事件理论解释。根据道德排除理论遭受工作场所不文明行为会导致受害者与实施者心理距离增加, 进而对实施者实施职场排斥; 从旁观者视角来看, 目睹工作场所不文明行为会影响旁观者的道义公正感和互动公平感进而表现出对实施者的职场排斥, 且该中介过程受到利他性的调节。同样, 基于情感事件理论, 遭受职场排斥会导致职场排斥受害者的消极情绪水平增加促使其成为工作场所不文明行为的实施者。     

工作场所文明行为：从内隐的自我提升到外显的组织优化

工作场所文明行为是一种在组织文化下, 基于社会和组织角色义务的, 传达礼貌和尊重的主动性行为, 是一种向内要求自我控制, 向外主张尊重传达的行为, 它对于个体自身性格的塑造、组织中人际关系的改善以及文明氛围的培养都具有积极意义。在员工-员工、领导-下属、员工-顾客等关系中, 工作场所文明行为发挥着增进同事情谊、促进合作、增强领导力、建立信任、提升绩效等作用。未来的研究应该进一步厘清工作场所文明行为与不文明行为的关系, 运用动态视角研究它们发生、发展和被感知的机制, 以及这两种行为能否相互转化等问题。     

工作场所的不文明行为

工作场所不文明行为违背人际相互尊重的原则, 为组织环境带来广泛的慢性危害, 但由于其表现形式温和、伤害意图不明显, 因而长期被人们所忽视。近年来, 和谐的工作环境成为各界关注的热点, 工作场所不文明行为也受到越来越多学者的关注。回顾国外研究, 对工作场所不文明行为的概念界定、测量工具、前因变量和影响结果进行了系统梳理, 在此基础上总结对制度设计和选拔培训的管理启示, 并提出测量本土化、机制情境化、层次群体化、视角动态化等未来研究方向。     

攻击行为社会信息加工模型与道德领域理论的整合

儿童攻击行为研究中Dodge等人提出的社会信息加工模型,强调社会交互作用情境下个体的信息加工过程与后来的社会行为之间的联系,对于信息加工所依据的数据库则缺乏系统的阐述。领域理论源于对道德认知的思考,将个体的社会知识分为道德、常规和个人三个领域,强调个体在领域认同标准和领域混合事件推理上的差异。Arsenio和Lemerise在情绪与社会信息加工模型整合的基础上,提出借鉴领域理论来说明数据库的内部结构以及其中的社会知识对于信息加工的影响。这些整合体现了认知和情绪在社会行为加工和决策过程中的交互作用,有利于说明存储在长时记忆中的社会知识之间的联系及作用,引发了对各种形式的内部心理成分的理论思考和多个实证研究方向,也为心理研究其他方面的整合工作提供了值得借鉴的研究思路     

上下级之间应该存在何种关系?上下级关系图式

以往上下级关系研究大多聚焦于关系的实然特征, 缺乏对关系应有特征或模式的探讨。上下级关系图式是个体对上下级之间关系应有模式或特征的内隐认知, 这种内隐认知有助于揭示上级与下属之间的互动过程, 并为促进上级和下属的积极心理与行为提供理论启示。经过对文献的系统梳理, 将上下级关系图式与内隐关系理论、追随力认知图式、关系自我和关系认同等概念进行区分。个体传统性和现代性、依恋风格、领导行为以及文化因素能够预测上下级关系图式; 上下级关系图式能影响领导的态度与行为、下属忠诚、下属工作绩效、角色外行为、领导评价(道德领导)以及上下级关系评价; 移情的社会认知模型、泛家族主义、社会学习理论、信息加工理论解释了上下级关系图式的前因后果。未来可以从识别预测因素、拓展后果研究以及挖掘作用机制等方面推动上下级关系图式的研究。     

理性-经验加工对不公正情绪和行为反应的影响:公正敏感性的调节作用

基于认知-经验理论,采用行为实验法和情境故事法,探讨了不同信息加工方式对不公正情绪和行为反应的影响,以及受害者敏感性对两者关系的调节作用。结果表明,与理性加工相比,经验加工下个体对不公正有更强烈的负性情绪反应,合作意向更低;受害者敏感性调节加工方式与不公正行为反应之间的关系,即受害者敏感性低时,加工方式与人际公正对合作意向交互作用显著,受害者敏感性高时,加工方式与人际公正对合作意向没有交互作用。     

基于认知和情绪反应的工作场所无礼行为发展模型

无礼行为在工作场所中广泛存在, 但由于其强度低、意图模糊等特征, 从而使组织很难有效地甄别、预防或控制它。在总结工作场所无礼行为已有研究成果的基础上, 笔者展开了下列三方面的工作：首先, 厘清无礼行为与其他相关不良行为的概念边界; 其次, 梳理了工作场所无礼行为的相关理论模型的发展进程, 主要介绍情绪认知评价理论模型、情感事件理论模型和无礼行为的情绪反应模型; 最后, 基于目前研究存在的问题和不足, 主张建构一个以认知和情绪反应为中介, 以社会文化、人格和组织因素为调节变量的无礼行为的模型, 并建议未来的研究运用纵向实验设计的方法来确定各变量之间的因果走向, 以求进一步丰富、完善和深化无礼行为的发展机制模型。     

超越不文明:从消极无礼的恶化升级到积极的文明干预

工作场所无礼行为不仅会给员工带来一系列消极影响,还会导致员工"以牙还牙,加倍奉还",引起行为的恶化升级,严重污染组织环境。而文明行为则有利于组织中人际关系的和谐发展,带给员工众多积极影响。梳理无礼行为恶化升级的相关研究,从受害者和旁观者的角度详细分析无礼行为恶化升级的多条途径和原因;并基于情绪的认知评价理论,从评价和情绪入手,对无礼行为恶化升级的详细机制和影响因素进行解析,构建无礼行为的恶化升级模型。与此同时,着眼于促进无礼行为的积极转化,对文明行为的CREW干预(Civility,Respect and Engagement in the Workforce)的研究进行总结,并分析个体水平的文明行为和组织水平的文明气氛的积极作用。     

CEO变革型领导行为对中层管理者工作绩效和工作满意度的影响：组织支持知觉和价值观的作用

本文以社会交换的理论和价值观领导理论为基础,探讨了CEO变革型领导行为及其价值观对中层管理者工作绩效和工作满意度的跨层次影响以及影响的中介作用机制。研究结果表明,CEO变革型领导行为有助于提升中层管理者的工作绩效和工作满意度,而组织支持知觉则在其中起着部分中介的作用。同时,CEO价值观对CEO变革型领导行为与组织支持知觉之间的关系具有调节的作用。本文的研究成果有利于进一步完善变革型领导理论,对企业实践也有一定的启示意义。     

领导幽默的影响效果及其理论解释

领导幽默(leader humor), 作为一种有效的管理工具和手段, 近年来受到了理论界和实务界的广泛关注。在回顾领导幽默概念的基础上, 深入探究了领导幽默的影响效果及其作用机制, 总结发现领导幽默相关研究主要围绕七种视角展开, 分别是关系过程视角、社会交换理论、社会信息加工理论、关系认同视角、积极情绪视角、压力释放视角以及领导风格类型视角。未来研究应基于互动和结构的视角探讨领导幽默的影响效果以及基于社会信息加工理论关注领导幽默的作用机制。     

Changes in the Frequency of Coworker Incivility: Roles of Work Hours,Workplace Sex Ratio,Supervisor Leadership Style,and Incivility

Previous research has identified individual characteristics that affect experiences of coworker incivility. However, much less is known about environmental characteristics that affect these experiences. Drawing on the social learning theory and the frustration–aggression hypothesis, this study examined the effects of supervisor incivility and work hours on coworker incivility. Data collected from 692 full-time employees showed that changes in the frequency of supervisor incivility positively predicted changes in the frequency of coworker incivility over the next 6-month period. This relationship tended to be stronger for employees who had a supervisor lower rather than higher in the levels of autocratic leadership style. Furthermore, changes in work hours positively predicted changes in coworker incivility. The workplace sex ratio was not an important factor that differentiated experiences of coworker incivility for either men or women. The results of this study highlight the importance of attending to the environmental characteristics of the workplace to understand the occurrence of coworker incivility.     

受害者视角下职场不文明行为对组织公民行为影响的双路径机制

本文基于资源保存理论,探讨职场不文明行为对组织公民行为的影响机制及作用边界。通过问卷调查315份员工和领导的配对样本数据,结果表明：职场不文明行为负向预测组织公民行为,情绪耗竭、组织自尊中介了职场不文明行为与组织公民行为间的关系;心理韧性调节了情绪耗竭、组织自尊在二者间的中介作用。     

Changes in Perceived Supervisor Embeddedness: Effects on Employees’ Embeddedness,Organizational Trust,and Voice Behavior

Guided by social information processing theory, this study examines how perceived supervisor embeddedness relates to employees’ own affect toward, attachment to, and behavior within the firm. Data were collected from 338 employees at 3 points in time over a 10‐month period. The results supported the proposed model in 3 key ways. First, perceived supervisor embeddedness was directly related to employees’ own embeddedness over time. Second, organizational trust mediated the relationship between perceived supervisor embeddedness and employees’ own embeddedness over time. Third, organizational trust and employee embeddedness were both related to employees’ voice behavior over time.     

Experiencing Incivility in Organizations: The Buffering Effects of Emotional and Organizational Support1

Research shows that being a target of organizational incivility is associated with negative outcomes, including declines in job satisfaction, physical health, and psychological well‐being. Two studies (90 property management company employees; 210 undergraduate students) were conducted to examine whether 2 types of social support—emotional and organizational—act as buffers of the relationship between incivility and outcomes in workplace and academic contexts. Two types of incivility were also examined: general workplace incivility and gendered incivility. Consistent with the hypotheses, the results of both studies indicated that employees and students who experienced higher levels of incivility reported better outcomes when they felt organizationally and emotionally supported. Implications for organizations are discussed.     

Positive Leader Behaviors and Workplace Incivility: the Mediating Role of Perceived Norms for Respect

Scholars have called for research on the antecedents of mistreatment in organizations such as workplace incivility, as well as the theoretical mechanisms that explain their linkage. To address this call, the present study draws upon social information processing and social cognitive theories to investigate the relationship between positive leader behaviors—those associated with charismatic leadership and ethical leadership—and workers’ experiences of workplace incivility through their perceptions of norms for respect. Relationships were separately examined in two field studies using multi-source data (employees and coworkers in study 1, employees and supervisors in study 2). Results suggest that charismatic leadership (study 1) and ethical leadership (study 2) are negatively related to employee experiences of workplace incivility through employee perceptions of norms for respect. Norms for respect appear to operate as a mediating mechanism through which positive forms of leadership may negatively relate to workplace incivility. The paper concludes with a discussion of implications for organizations regarding leader behaviors that foster norms for respect and curb uncivil behaviors at work.     

辱虐管理的应对及预防：正念的自我调节作用

辱虐管理, 作为负性领导的典型代表, 对员工的心理、行为和绩效乃至组织的发展均会产生显著负性影响。因此, 如何有效应对和预防辱虐管理是学者和管理实践者共同关注的课题。基于自我调节理论, 以正念为切入点, 系统考察正念在员工应对辱虐管理负性影响以及预防上司辱虐管理行为发生中的作用。一方面, 采用情境实验、大样本问卷调查和干预实验检验员工正念和正念训练对上司辱虐管理影响员工负性情绪、偏差行为和绩效的调节作用; 另一方面, 采用日志研究考察上司正念对辱虐管理行为的抑制作用, 并进一步通过干预实验来验证上司正念训练不仅可以预防辱虐管理行为的发生, 而且还可以随之改善员工的负性情绪、偏差行为和绩效。预期研究成果将有助于深入理解正念在辱虐管理研究中的作用, 推进辱虐管理应对和预防研究的发展, 同时对组织制定相关的培训计划起到一定参考作用。     

Workplace Perceptions of Veterans and Nonveterans in the Department of Veterans Affairs

Much has been written about veterans and their reintegration into civilian society, but little or no information is available about veterans’ workplace perceptions and how these might differ from those of nonveterans. The authors compared veterans’ and nonveterans’ attitudes about work (including job satisfaction aspects, perceptions of coworker interactions, supervisory support, and others) in the U.S. Department of Veterans Affairs (VA) based on responses to the organizational census, VA All Employee Survey (AES; N = 179,271). Based on differences in crude (unadjusted, but controlling for location) item odds ratios (range 0.65–1.08), compared to nonveterans, veterans scored modestly lower on most AES items. The authors show how controlling for demographics changes the relative size and, in some cases, the direction of the differences. This current study is 1 of only 2, to our knowledge, large-scale assessments of veterans’ workplace perceptions and the only 1 which controlled the results for demographic characteristics.