Perceived organizational support and employees’ well-being: the mediating role of organizational dehumanization

Perceived organizational support (POS) has been found to predict important organizational outcomes such as increasing employees’ well-being. In this research, we examine a new underlying mechanism of the relationship between POS and employees’ well-being, that is, employees’ perceptions that their organization dehumanizes them. This proposition was tested across two studies. Using an experimental design manipulating POS in a laboratory setting, Study 1 indicated that in the high POS condition, the subsequent feelings of being dehumanized by the organization were lower than in the low POS condition. More importantly, organizational dehumanization perceptions were found to mediate the POS condition and satisfaction link. Furthermore, using a sample of 1209 employees, results of Study 2 indicated that organizational dehumanization mediates the relationship between POS and three indicators of employees’ well-being (i.e., job satisfaction, emotional exhaustion, and psychosomatic strains). Implications for research on both organizational support theory and dehumanization theory are discussed.     

Computer‐based systems and organizational decision making: An architecture to support organizational innovation

Decision Support Systems (DSS) have been developed to support the computational, judgmental, and negotiation decisions typically encountered by organizational decision makers. Software for generating ideas has also become available. However, these systems typically operate on the individual or small group level, not on the broader organizational level. Also, their focus is usually on the decision‐making process while neglecting the product. This article first develops a framework relating decision types to current DSS. It then proposes an architecture for integrating these component systems to support innovation at an organizational level and to support assessment of the creative product as well as the process.     

Nourishing or suppressing? The contradictory influences of perception of organizational politics on organizational citizenship behaviour

Drawing on both social exchange theory and impression management theory, this study sought to explain how perception of organizational politics (POP) influences organizational citizenship behaviour (OCB) through two contrary psychological processes. We proposed that through the mediation of job satisfaction, POP has an inhibiting effect on OCB; through the mediation of careerism, POP has a nourishing effect on OCB. Data were obtained from 393 police officers and their colleagues from a city police department in northern Taiwan. Results from structural equation modelling (SEM) revealed that the relationship between POP and OCB was negatively mediated by job satisfaction and positively mediated by careerism. Such antithetical psychological processes imply that employees may experience psychological dilemmas over the performance of OCB when they perceive their organization as political. Implications for theory and future research are discussed.     

Who cares about organizational justice? How personality moderates the effects of perceived fairness on organizational attachment

The present article tests whether two theoretically relevant individual differences moderate the impact of perceived fairness on organizational attachment among young professionals in a large Dutch multinational firm. Drawing on the relational and control perspectives on organizational justice, we predict that any relationship between perceived fairness and organizational attachment will differ between individuals with varying beliefs in personal control and will be stronger for individuals with high interdependent self-construal (ISC). The findings revealed that almost all positive main effects of perceived fairness on organizational attachment were indeed moderated by either type of personality. As a result, we found support for both the relational as well as the control perspective, depending on the type of attachment considered. “Hard” reciprocation through extrarole behaviour seems to be inspired by the empowering impact of control through fairness. “Soft” reciprocation by affection and staying intentions (cognitions) on the other hand, results from the relational bond that is strengthened by fair treatment.     

Are employees' ratings of coworkers' organizational citizenship behavior influenced by their own perceptions of organizational justice?'

Partial correlation analysis of questionnaire data from 62 of 65 employees of a Turkish company indicated that employees' own perceptions of organizational justice in terms of distributive, procedural, and interactional justice were related to how they rated their coworkers' organizational citizenship behavior. Specifically, all three two-way interactions between the justice variables were related to organizational citizenship behavior.     

Beyond social exchange: Collectivism’s moderating role in the relationship between perceived organizational support and organizational citizenship behaviour

Perceived organizational support plays an important role in the social exchange relationship between the employee and the organization. We propose that individual differences in collectivism affect the extent to which employee–organization relationships are based on social exchange, and that therefore collectivism moderates the relationship between perceived organizational support and organizational citizenship behaviour. Results of a survey (N = 293) assessing perceived organizational support, collectivism, and supervisor ratings of organizational citizenship behaviour supported this hypothesis. We conclude that organizational citizenship behaviour originates from social exchange processes only among employees who construe the self in relatively individualistic terms.     

The sources of bullying–psychological work environment and organizational climate

Abstract

The aim of this study was to identify the work-related risks of bullying in the psychological work environment and the organizational climate. Also the role of some individual and personality characteristics in becoming a victim of bullying were investigated. Altogether 949 municipal employees answered a mailed questionnaire; 10.1% of them felt themselves bullied. Especially some features in the functioning of the work unit, e.g. poor information flow, an authoritative way of settling differences of opinion, lack of mutual conversations about the tasks and goals of the work unit, and insufficient possibilities to influence matters concerning oneself can all promote bullying. Both the victims and the observers of bullying perceived deficiencies in these aspects at their workplace. Gender and age did not explain bullying. The victims of bullying felt that envy, a weak superior, competition for tasks or advancement, and competition for the supervisor's favour and approval were the most common reasons for bullying.     

Assessing the state of organizational safety—culture or climate?

This article explores the concepts of safety culture and safety climate in an attempt to determine which is the more useful for describing an organization's “state of safety.” From a review of the literature purporting to measure safety culture or safety climate, it is argued that, although the two terms are often interchangeable, they are actually distinct but related concepts and should be treated accordingly. The term “safety climate” best describes employees' perceptions, attitudes, and beliefs about risk and safety, typically measured by questionnaire surveys and providing a “snapshot” of the current state of safety. “Safety culture” is a more complex and enduring trait reflecting fundamental values, norms, assumptions and expectations, which to some extent reside in societal culture. The expression of these “cultural” elements, perhaps, can be seen through safety management practices which are reflected in the safety climate. Basically, measurement of safety culture requires in-depth investigation including an analysis of how organizational members interact to form a shared view of safety.     

Why does mentoring work? The role of perceived organizational support

The authors examined the mediating role of perceived organizational support in the relationship between mentoring support received and work attitudes. Perceived organizational support partly mediated the relationship between specific types of mentoring support and job satisfaction and affective organizational commitment. Specifically, sponsorship, exposure and visibility, and role modeling appear to be related to job satisfaction and organizational commitment through perceived organizational support. Perceived organizational support did not appear to mediate the relationship between other specific forms of mentoring support and job satisfaction and organizational commitment.     

Collective rumination: When “problem talk” impairs organizational resilience

When adversity strikes, organization members often turn to others in order to vent their negative emotions and receive social support. While social interaction is commonly seen as a major resource for organizational resilience, dysfunctional social interactions and their negative effects on coping with and overcoming adversity are less well understood. This conceptual article develops theory on collective rumination—defined as repetitive and prolonged discussions of adverse events that center on the negative and uncontrollable aspects of the situation—and its detrimental effects on organizational resilience. We elaborate that collective rumination emerges through a vicious circle of a shared negative situational assessment and mutual contagion with highly negative emotions. Based on our theorizing, we propose that collective rumination is negatively related to three core dimensions of organizational resilience: perceptions of control, commitment to joint action, and the acceptance of adversity as a challenge. With our conceptual article, we answer earlier calls to theorize about forms of social interactions that are not valuable but destructive for organizational resilience and elucidate previously neglected social dynamics that are dysfunctional for recovering from adversity.     

Identification and goal choice of managerial candidates–organizational and individual perspectives

Abstract

Goal-setting theory and organizational culture research both emphasize that correspondence of individual and organizational goals is important, especially for executives and managerial candidates. The formerly dominating perspective of a passive individual eager to adopt organizational goals has recently been contrasted by a perspective of an active individual trying to pursue his/her own personal work goals in the organization. In a longitudinal study, 904 German academic managerial candidates were surveyed in order to investigate the causes of their identification with organizational goals, their expectations of advancement and their choice of personal work goals. The influence of organizational characteristics, i.e. number of employees, sector, and organizational culture, as well as the influence of individual job orientations were examined. Results show, that on the one hand organizational culture influenced managerial candidates' identification with organizational goals and their expectations of advancement, but had hardly any impact on their personal work goals. On the other hand, job orientations of managerial candidates affect both their identification with the organization and their personal work goals beyond organizational characteristics. Implications for selection and development of managerial candidates are discussed.     

Employees’ mood, perceptions of fairness, and organizational citizenship behavior

Previous research findings concerning employees’ perceptions of fairness and positive mood as predictors of organizational citizenship behavior (OCB) have been equivocal. Explanations for this inconsistency may be related to the varying types of manipulation techniques adopted and samples tested. To address these issues, the present study adopted the mood and fairness manipulation techniques of Bachrach and Jex (2000, Journal of Applied Psychology, 30(3), 641–663) to investigate their effect on OCB amongst a sample of 138 employees from five large service organizations. The findings revealed that employees’ perceptions of fairness affected their likelihood to perform organizational citizenship behaviors. One implication of this finding is that employees’ perceptions of fairness may have a more enduring effect, in comparison to their mood, on increasing their extra role work behaviors. However, a close evaluation of the mood manipulation technique suggests that further research is needed before any firm conclusions can be made on the relative effect of empolyees’ perceived fairness and positive mood on OCB.     

Feeling left out? The mediating role of perceived rejection on workgroup mistreatment and affective,behavioral, and organizational outcomes and the moderating role of organizational norms

This two‐study paper examines the detrimental impact of workgroup mistreatment and the mediating role of perceived rejection. In Study 1, perceived rejection emerged as a mediator between workgroup mistreatment and depression, organization‐based self‐esteem, organizational deviance, and organizational citizenship behaviors. In Study 2, the role of organizational norms was examined. Employees who experienced supportive organizational norms reported lower levels of perceived rejection, depression and turnover intentions, and higher levels of organization‐based self‐esteem and job satisfaction. Employees in the supportive norms condition reported that they were more likely to seek reconciliation after experiencing mistreatment than those who experienced low support. Perceived rejection also emerged as a mediator. Results, practical implications, and future research directions are discussed.     

Which comes first: employee attitudes or organizational financial and market performance?

Employee attitude data from 35 companies over 8 years were analyzed at the organizational level of analysis against financial (return on assets; ROA) and market performance (earnings per share: EPS) data using lagged analyses permitting exploration of priority in likely causal ordering. Analyses revealed statistically significant and stable relationships across various time lags for 3 of 7 scales. Overall Job Satisfaction and Satisfaction With Security were predicted by ROA and EPS more strongly than the reverse (although some of the reverse relationships were also significant); Satisfaction With Pay suggested a more reciprocal relationship with ROA and EPS. The discussion of results provides a preliminary framework for understanding issues surrounding employee attitudes, high-performance work practices, and organizational financial and market performance.     

How much weight do organizational personality inferences have on judgments of organizations?

Organizational personality inferences are the human-like attributes individuals ascribe to organizations. Extant research has shown that individuals reliably distinguish organizations on these traits and these inferences influence individuals’ judgments of organizations. Theory of Symbolic Attraction posits that the importance given to organizational personality when forming judgments depends on the needs of the person. This policy capturing study investigated how much weight individuals give to each personality factor when forming organizational judgments and tested propositions that social identity concerns moderate the weight given. Results were also compared to the aggregated effects from extant research. Organizational personality inferences directly affected organizational judgments, some of these effects were moderated by social identity concerns, and the pattern of results were different than past research.     

Can organizational justice mitigate the negative effects of shift work and fixed-term employment?

The present study examined whether organizational justice moderates the association of shift work and employment type with patient-related stress, stress symptoms, and musculoskeletal symptoms. Cross-sectional survey data from 1270 Finnish female elderly care staff aged 18–69 years was used. Analyses of covariance were used to examine the associations adjusted for age,marital status, education, and tenure. Organizational justice was associated with lower levels of patient-related stress, stress symptoms, and musculoskeletal symptoms. Organizational justice mitigated stress symptoms related to working night shift and three shifts. In addition, organizational justice mitigated the patient-related stress associated with working on fixed-term contracts. Organizational justice was also able to alleviate musculoskeletal symptoms associated with working on permanent contracts. Thus, we found evidence for organizational justice being able to mitigate the negative effects of shift work and employment type. Promoting organizational justice in organizations with shift work and lots of fixed-term contracts is of importance.