Anger and attitudinal reactions to negative feedback: The effects of emotional instability and power

Feedback is a basic tool that is used to stimulate learning and performance at all organizational levels. However, negative feedback can sometimes evoke defensive responses such as feelings of anger or the repudiation of the feedback. In two experiments we explored whether people’s negating responses to feedback are grounded in their emotional instability, and if this effect is stronger for those who hold more power. The findings from Study 1 (N = 84) showed that in response to negative feedback more emotionally unstable individuals experienced more anger. In Study 2 (N = 47) we indicated that anger mediated the negative effects of emotional instability and power on liking of the feedback provider, perceived ability of the feedback provider, and feedback acceptance. Our findings indicate that power strengthens the influence of emotional instability on responses to negative feedback and point to the importance of anger as the underlying factor influencing crucial attitudinal feedback reactions.     

The Effect of Type of Feedback in Multiple-Choice Testing on Long-Term Retention

We investigated how different types of feedback in multiple-choice testing influence long-term retention. Participants completed an initial multiple-choice test on general-knowledge questions. Then, they were randomly placed into one of the following four conditions: feedback displaying the original question and four alternative options including the correct answer (Feedback 1); feedback displaying the original question and the correct answer (Feedback 2); feedback displaying only the correct answer (Feedback 3); and no feedback (Control). On the final test two days later, participants in the feedback conditions showed improved retention—even participants who received Feedback 3 outperformed the control group, regardless of whether feedback followed correct or incorrect responses. There was no difference between the feedback conditions when feedback followed correct responses, but Feedback 1 was superior to Feedback 3 when feedback followed incorrect responses. The function of feedback in multiple-choice testing is to maintain correct responses and to correct erroneous responses.     

Emotional responses to objective and normative performance feedback

The effect of objective and normative feedback on emotional responses to tasks was assessed in kindergarten age and 2nd- and 4th-grade children. Children completed a task on which they received objective (few errors vs. many errors) and normative (superior vs. inferior to same-aged peers) feedback. After receiving the feedback they were asked to rate the intensity of their emotional responses (global affect, good, bad, proud, and embarrassed), and their competency on the task. Both objective and normative feedback affected most emotional responses. The effect of the evaluation feedback generally did not vary as a function of the child's grade. Girls' comptency ratings were more affected by normative feedback than boys', but boys were more embarrassed following objective failure than girls.     

Mental contrasting and the self-regulation of responding to negative feedback

Mentally contrasting a desired future with impeding reality promotes goal pursuit when expectations of success are high and curbs goal pursuit when expectations of success are low. Four studies tested whether mental contrasting affects responses to goal-relevant negative feedback. Mental contrasting promoted the processing of negative feedback (Studies 1 and 2), which in turn helped participants to form plans beneficial for goal pursuit (Study 2). Mental contrasting also protected the self-view of competence against negative feedback (Study 3) and facilitated beneficial attributions for negative feedback (Study 4). All effects occurred in line with expectations of success. These results suggest that mental contrasting regulates effective responses to negative feedback by bringing goal pursuit in line with expectations of success.     

Correcting a metacognitive error: feedback increases retention of low-confidence correct responses

Previous studies investigating posttest feedback have generally conceptualized feedback as a method for correcting erroneous responses, giving virtually no consideration to how feedback might promote learning of correct responses. Here, the authors show that when correct responses are made with low confidence, feedback serves to correct this initial metacognitive error, enhancing retention of low-confidence correct responses. In 2 experiments, subjects took an initial multiple-choice test on general knowledge facts and made a confidence judgment after each response. Feedback was provided for half of the questions, and retention was assessed by a final cued-recall test. Taking the initial test improved retention relative to not testing, and feedback further enhanced performance. Consistent with prior research, feedback improved retention by allowing subjects to correct initially erroneous responses. Of more importance, feedback also doubled the retention of correct low-confidence responses, relative to providing no feedback. The function of feedback is to correct both memory errors and metacognitive errors.     

Effects of teacher feedback on the reputations and peer perceptions of children with behavior problems

We explored whether teacher feedback modified children's preferences and perceptions of a target child with behavior problems. First- and second-grade children (M age = 7.8 years) viewed a videotape of a target actor presented as having a liked, average, or disliked reputation. A second videotape depicted a teacher's verbal responses to the target's behavior as (a) positive, (b) neutral-salient, or (c) corrective. Both salience and valence of teacher feedback were assessed. Main effects of feedback and reputation indicated that feedback had at least minimal effects at each level of the target's reputation. Teacher feedback is discussed with respect to its effects on perceptions of behavior versus affective responses toward behavior-problem children. A significant interaction showed that when combined with a liked reputation, positive and neutral-salient feedback conditions increased the salience and positive evaluation of the target child, thus illustrating the importance of considering nonevaluative teacher attention in combination with children's reputational status.     

Feedback enhances the positive effects and reduces the negative effects of multiple-choice testing

Multiple-choice tests are used frequently in higher education without much consideration of the impact this form of assessment has on learning. Multiple-choice testing enhances retention of the material tested (the testing effect); however, unlike other tests, multiple-choice can also be detrimental because it exposes students to misinformation in the form of lures. The selection of lures can lead students to acquire false knowledge (Roediger & Marsh, 2005). The present research investigated whether feedback could be used to boost the positive effects and reduce the negative effects of multiple-choice testing. Subjects studied passages and then received a multiple-choice test with immediate feedback, delayed feedback, or no feedback. In comparison with the no-feedback condition, both immediate and delayed feedback increased the proportion of correct responses and reduced the proportion of intrusions (i.e., lure responses from the initial multiple-choice test) on a delayed cued recall test. Educators should provide feedback when using multiple-choice tests.     

How attributional ambiguity shapes physiological and emotional responses to social rejection and acceptance

The authors examined White and Black participants' emotional, physiological, and behavioral responses to same-race or different-race evaluators, following rejecting social feedback or accepting social feedback. As expected, in ingroup interactions, the authors observed deleterious responses to social rejection and benign responses to social acceptance. Deleterious responses included cardiovascular (CV) reactivity consistent with threat states and poorer performance, whereas benign responses included CV reactivity consistent with challenge states and better performance. In intergroup interactions, however, a more complex pattern of responses emerged. Social rejection from different-race evaluators engendered more anger and activational responses, regardless of participants' race. In contrast, social acceptance produced an asymmetrical race pattern--White participants responded more positively than did Black participants. The latter appeared vigilant and exhibited threat responses. Discussion centers on implications for attributional ambiguity theory and potential pathways from discrimination to health outcomes.     

Faded Versus Increasing Feedback,Task Variability Trajectories,and Transfer of Training

We assessed the merit of the advice given in the literature to fade feedback over the course of training because it was not based on solid research evidence. In a transfer experiment, we compared the effects of faded versus increasing feedback-provided guidance over the course of training on performers' task variability patterns and the subsequent transfer of effective responses to different task conditions. We found that faded feedback led to a rapid change in the percentage of favorable (vs. unfavorable) task conditions experienced over the course of training, which facilitated the transfer of effective responses to favorable task conditions. Alternatively, increasing feedback-provided guidance resulted in a gradual increase in the percentage of favorable (vs. unfavorable) task conditions experienced over the course of training and more balanced exposure to different task conditions. This facilitated the transfer of effective responses to unfavorable task conditions and more equal transfer of effective responses to favorable and unfavorable task conditions. The results indicated that recommendations to fade feedback over training need to be qualified and have implications for the design of feedback interventions used in training and other developmental activities.     

Distributed Control in Rapid Sequential Aiming Responses

The preparation and on-line control of short, rapid sequential aiming responses were studied in 3 experiments. Participants (N = 12 in Experiments 1 and 2, and 20 in Experiment 3) produced 3-segment responses (a) within self-initiation, simple reaction time (RT), and choice RT paradigms (Experiment 1); (b) without visual feedback under self-initiation conditions (Experiment 2); and (c) with and without visual feedback under simple RT conditions (Experiment 3). In all conditions in which participants initiated movement in response to an external imperative signal, the 2nd response segment was performed consistently slower than preceding and succeeding response segments. That pattern of segmental movement times was found whether or not visual feedback was available but was not evident when participants self-initiated their responses with or without visual feedback. The findings rule out the possibility that subjects' use of visual feedback is responsible for the slowing of the 2nd response segment under RT conditions and suggest that the programming of rapid sequential aiming responses can be distributed in pre- and postinitiation intervals.     

Wisconsin Card Sorting in adolescents: analysis of performance, response times and heart rate

Forty-nine adolescents performed the Wisconsin Card Sorting Test (WCST). A main PCA component of WCST performance was identified as 'efficiency of reasoning'. This factor was related to feedback processing. From the WCST, a perseveration score can be derived. Perseveration is the continued application of a rule, after it has been disconfirmed. We compared more and less perseverating subjects in relation to stimulus-response (SR) time, feedback inspection time and cardiac acceleration and deceleration. Less perseverating subjects responded faster, and had longer and more adaptive inspection times of error feedback. We examined the switch from rule application to rule search, and the difference between correct and error responses. A transient cardiac deceleration at the initiation of rule search was interpreted as a change in supervisory attention. An error-related deceleration to negative feedback was interpreted as a disturbance of higher control processing. Previous trial feedback influenced current processing time, feedback inspection time, and the cardiac acceleration and deceleration responses.     

Self-esteem, performance feedback, and cardiovascular stress reactivity

This study sought to establish the impact of performance-related feedback on cardiovascular responses to stressors, and whether this impact is influenced by individual differences in self-esteem. A total of 66 college women were categorized as either high or low in self-esteem on the basis of their scores in a standardized psychometric test. They then took part in a laboratory experiment, in which they were assigned to one of three performance-feedback manipulations. Following the provision of feedback on an initial laboratory task (picture-matching), they undertook a second task (mental arithmetic). Cardiovascular functioning was monitored throughout. Provision of negative feedback to the initial task exerted an adverse impact on cardiovascular responses, suggestive of unhappiness with performance. Provision of positive feedback to the initial task exerted an impact on cardiovascular functioning during the second task, suggestive of task engagement. Importantly, low self-esteem exacerbated the adverse impact of negative feedback. The impact of feedback and the buffering role of self-esteem may have important consequences for cardiovascular health. Further, discrepancies in the findings of previous feedback research may be accounted for by dispositional individual differences.     

Effects of Feedback on Self‐Evaluations and Self‐Regulation in Elementary School

Elementary school learners are typically highly confident when judging accuracy of their test responses, relatively independent of whether these are correct. While feedback has been shown to improve accuracy of adults' and adolescents' self‐evaluations and subsequent self‐regulation, little is known about beneficial effects for elementary school children. We investigated effects of fine‐grained feedback on fourth and sixth graders' self‐evaluations and restudy selections by presenting them the ideas they were meant to bring up in their test responses. One group received full‐definition feedback standards, whereas the other group received idea‐unit feedback standards. The two types of feedback strongly improved fourth and sixth graders' self‐evaluations for commission errors and for partially correct responses. While restudy selections before feedback were more adaptive for sixth than fourth graders, age differences disappeared after receiving feedback. Findings imply that feedback standards are a suitable tool to calibrate elementary school learners and to support effective self‐regulation.Copyright © 2017 John Wiley & Sons, Ltd.     

Self-esteem,performance feedback,and cardiovascular stress reactivity

Abstract

This study sought to establish the impact of performance-related feedback on cardiovascular responses to stressors, and whether this impact is influenced by individual differences in self-esteem. A total of 66 college women were categorized as either high or low in self-esteem on the basis of their scores in a standardized psychometric test. They then took part in a laboratory experiment, in which they were assigned to one of three performance-feedback manipulations. Following the provision of feedback on an initial laboratory task (picture-matching), they undertook a second task (mental arithmetic). Cardiovascular functioning was monitored throughout. Provision of negative feedback to the initial task exerted an adverse impact on cardiovascular responses, suggestive of unhappiness with performance. Provision of positive feedback to the initial task exerted an impact on cardiovascular functioning during the second task, suggestive of task engagement. Importantly, low self-esteem exacerbated the adverse impact of negative feedback. The impact of feedback and the buffering role of self-esteem may have important consequences for cardiovascular health. Further, discrepancies in the findings of previous feedback research may be accounted for by dispositional individual differences.     

Responses to false physiological feedback in individuals with panic attacks and elevated anxiety sensitivity

Participants with elevated anxiety sensitivity and a history of panic attacks were compared to a low anxiety comparison group with respect to physiological and subjective reactivity to false heart-rate feedback and reactivity to a priming procedure. Whereas accurate heart-rate feedback elicited minimal responses, participants across groups showed significant physiological and subjective responses to false feedback. High risk and low risk participants did not differ in heart-rate responses to false feedback, though panic attack frequency did predict physiological and subjective reactions to false feedback in the high risk group. Self-reported nonspecific anxiety was significantly higher in high risk female participants than in low risk female participants, while males did not different in general subjective anxiety. However, high risk participants reported more panic-specific symptoms during the false feedback task than low risk participants, regardless of the sex of the participant. Therefore, although the experimental paradigm appeared to trigger nonspecific anxiety in high risk female participants, panic attack symptoms in reaction to the task were specific to risk group, not sex, and consistent with hypotheses. Surprisingly, the priming procedure did not influence physiological or subjective responses to false feedback in either group. These results raise additional questions regarding the process and impact of interoception in individuals with panic attacks, and suggest that false perception of internal changes may contribute to risk for panic disorder when exposed to believable cues.     

Effects of daily probing on acquisition of instructive feedback responses

This study evaluated the effects of daily probes of instructive feedback stimuli on students' acquisition of two types of instructive feedback responses. Four students, two with disabilities, participated and were taught four sets of behaviors, two sets received daily probes and two sets did not. A modification of the multiple probe design across behaviors was used. The findings indicate that students acquired their target behaviors rapidly and maintained correct responding during subsequent probe conditions. Students also acquired both types of instructive feedback and maintained it across subsequent probe conditions. The daily probes of the instructive feedback stimuli did not appear to enhance acquisition or maintenance of the instructive feedback responses, but students appeared to acquire the instructive feedback responses while learning their target behaviors. The implications of this study for understanding how students learn instructive feedback responses and for practice are discussed.     

Sizing fish and ponds: The joint effects of individual- and group-based feedback

The present paper explores the combined effects of individual- and group-directed feedback on perceived need for individual and collective change. Valence of feedback about individual and group performance (positive versus negative) was manipulated orthogonally. The results revealed that responses to various combinations of two-level feedback were moderated by group identification. With respect to the perceived need for collective change, high-identifiers (but not low-identifiers) were motivated by discrepant feedback: When group feedback was negative but individual feedback was positive, high identifiers perceived collective change to be more important than low-identifiers. With respect to the perceived need for individual change, low-identifiers (but not high-identifiers) were discouraged by the discrepant feedback: When group feedback was positive but individual feedback was negative, low-identifiers perceived individual change to be less important than high-identifiers. These data highlight the interplay between individual and collective feedback, and suggest that the meaning of feedback at each level (individual or group) is framed by the feedback received at the other level. Moreover, group identification seems to play a crucial role in reconciling differences between one's individual self and the performance of one's group.     

The interplay between counterfactual reasoning and feedback dynamics in producing inferences about the self

Counterfactual reasoning research typically demonstrates contrast effects—nearly winning evokes frustration, whereas nearly losing evokes exhilaration. The present work, however, describes conditions under which assimilative responses (i.e., when judgements are pulled towards a comparison standard) also occur. Participants solved analogies and learned that they had either nearly attained a target score or nearly failed to attain it. Participants in the no trajectory condition received this feedback in the absence of any prior feedback, whereas those in the trajectory condition received feedback after having received prior feedback conforming to either an ascending or descending pattern. Participants then provided perceptions of their verbal intelligence. Assimilation effects were observed in the trajectory conditions but attenuated in the no trajectory conditions. Discussion focuses on the role of feedback dynamics in determining responses to close-call counterfactuals.     

Task performance and electromyopotential as functions of task difficulty and EMG feedback

The dearth of empirical research in the application of biofeedback is discussed. Exp. 1 assessed relationships among biofeedback EMG training, EMG levels, cognitive task performance, and task difficulty. 72 subjects (male or female college students) were administered 1 trial on an iconic memory task with either EMG audio feedback, sham EMG audio feedback, or no feedback. Three levels of task difficulty were used. One 20-min. training session significantly lowered EMG responses, and task performance was inversely related to task difficulty. No relationship between EMG level and task performance was observed. Exp. 2 investigated the effect of increased EMG responses on cognitive task performance for one level of difficulty. One biofeedback training session did not significantly increase frontalis EMG, and there was no relationship between increased EMG and task performance.