The benefits of empathy: When empathy may sustain cooperation in social dilemmas

Cooperation in social dilemmas is often challenged by negative noise, or unintended errors, such that the actual behavior is less cooperative than intended—for example, arriving later than intended for a meeting due to an unusual traffic jam. The present research was inspired by the notion that doing a little more for one's interaction partner, which may be movitvated by empathetic feelings, can effectively reduce the detrimental effects of “negative noise,” or unintended incidents of noncooperation. Consistent with hypotheses, negative noise exhibited detrimental effects on cooperation, but such effects were absent when empathy‐motivated cooperation was present. We conclude that empathy has broad benefits for social interaction, in that it can be an effective tool for coping with misinterpreted behaviors, thereby maintaining or enhancing cooperation. Copyright © 2009 John Wiley & Sons, Ltd.     

When prosocials act like proselfs in a commons dilemma

Past research has shown that people with prosocial orientations exercise restraint when collectively shared resources are close to being depleted, whereas people with proself orientations tend to maintain high levels of consumption. This research seeks to extend this important finding by examining whether the presence of noise in social-ecological interaction may modify the effects of social values in a commons dilemma. Participants were taking resources from a gradually declining pool. For half of the participants, the intended consumption was subject to incidental increases in consumption (negative noise). Consistent with hypotheses, noise exerted detrimental effects on cooperation when resources became scarce, yet these effects were only observed for prosocials, not for proselfs. These results indicate that noise in social-ecological interaction plays an important role in common-pool management. It tends to undermine cooperation among those who are otherwise inclined to save resources.     

Socialization Communication,Organizational Citizenship Behaviors,and Sales in a Multilevel Marketing Organization

Multilevel marketing organizations (MLMs) are a rapidly growing but often controversial marketing organizational type boasting nearly 10 million members and over $20 billion in annual sales. The success of the MLM business model rests largely on forming cooperative social networks of member distributors. Socialization of new members to the norms and values of the MLM plays a key role in eliciting that cooperative behavior. However, the member cooperation that produces successful networks may inhibit the financial performance of individual distributors. Drawing upon social identity theory, this study investigates whether communication of the MLM’s behavioral norms during the socialization of members affects the degree to which members cooperate with each other and how that cooperation affects the sales performance of individual distributorships. The results of a survey of MLM members suggest that both effects occur. Socialization communication positively affects member cooperation, which produces direct and indirect effects on sales. Cooperation, measured by several organizational citizenship behaviors, exerts a positive direct effect on sales, but a negative indirect effect when the relationship is mediated by group cohesion.     

Background music as noise abatement in open‐plan offices: A laboratory study on performance effects and subjective preferences

Continuous noise is played in many open‐plan offices to partially mask ambient sounds, in particular background speech. With this, the detrimental impact of background sounds on cognitive performance is intended to be reduced as well as subjectively perceived disturbance. Our experiments explored whether background music can achieve the same effects. Besides collecting subjective rating data, we tested cognitive performance using verbal serial recall. This is the standard task for exploring verbal short‐term memory, which is central to human information processing. Either staccato music, legato music or continuous noise was superimposed on office noise. In Experiment 1 (N = 30), only continuous noise reduced the detrimental impact of office noise significantly. Legato music did not qualify in this respect although it did not diminish cognitive performance when presented in isolation in Experiment 2 (N = 20). Subjective ratings in both experiments revealed that most participants would prefer legato music to continuous noise in office environments. Copyright © 2008 John Wiley & Sons, Ltd.     

Boundaries of reciprocity: Incompleteness of information undermines cooperation

Past research has revealed that people have a strong tendency to respond to others' cooperative behavior with cooperation and to others' noncooperative behavior with noncooperation. Yet it is unclear whether or not this tendency still holds when people have only incomplete information about their interaction partner's past behavior. To address this question, we designed a new paradigm - a coin allocation paradigm - in which participants were provided with incomplete information about another person's degree of cooperative behavior (i.e., coin allocations to the participant). Consistent with our hypotheses, two experiments revealed that incompleteness of information undermines both expectations about another person's cooperation as well as one's own cooperation. Moreover, complementary analyses indicated that the detrimental effects of incompleteness of information on cooperation were mediated by expectations of other's cooperation. We suggest that a relatively strong belief in self-interest serves to fill in the blanks when information is incomplete, which undermines expectations of other's cooperation as well as one's own cooperative behavior.     

Controlled by Love: The Harmful Relational Consequences of Perceived Conditional Positive Regard

Research on conditional positive regard (CPR) has shown that this seemingly benign practice has maladaptive correlates when used by parents. However, there is no research on the correlates of this practice in romantic relationships or on the processes mediating its effects. Building on self‐determination theory (Deci & Ryan, 2000 ), three studies tested the hypothesis that perceived CPR impairs relationship quality, partly because it undermines the fulfillment of the basic psychological needs for autonomy and relatedness. Study 1 (N = 125) examined perceived CPR and relationship quality across four relationship targets: mother, father, romantic partner, and best friend. Study 2, involving romantic partners (N = 142), examined whether needs fulfillment mediated the association between perceived CPR and relationship quality. Study 3, involving romantic dyads (N = 85), also included partner reports on CPR. Across the three studies, CPR was linked with poor relationship quality between relationships, between people, and between dyadic partners. Moreover, results of Study 2 and Study 3 revealed that the inverse association between perceived CPR and relationship quality was mediated by dissatisfaction of autonomy but not relatedness. Despite its seemingly benign nature, CPR is detrimental to relationship quality, partly because it thwarts the basic need for autonomy.     

How to overcome the detrimental effects of noise in social interaction: the benefits of generosity

Interpersonal misunderstanding is often rooted in noise, or discrepancies between intended and actual outcomes for an interaction partner due to unintended errors (e.g., not being able to respond to an E-mail because of a local network breakdown). How can one effectively cope with noise in social dilemmas, situations in which self-interest and collective interests are conflicting? Consistent with hypotheses, the present research revealed that incidents of noise exert a detrimental effect on level of cooperation when a partner follows strict reciprocity (i.e., tit for tat) but that this effect can be overcome if a partner behaves somewhat more cooperatively than the actor did in the previous interaction (i.e., tit for tat plus 1). Also, when noise was present, tit for tat plus 1 elicited greater levels of cooperation than did tit for tat, thereby underscoring the benefits of adding generosity to reciprocity in coping with noise in social dilemmas. The Discussion outlines implications of the present work for theories focusing on self-presentation and attribution, communication, and trust and prorelationship behavior.     

Feeling Better About Self After Receiving Negative Feedback: When the Sense That Ability Can Be Improved Is Activated

Past studies suggest that managers and educators often consider negative feedback as a motivator for individuals to think about their shortcomings and improve their work, but delivering negative feedback does not always achieve desired results. The present study, based on incremental theory, employed an intervention method to activate the belief that a particular ability could be improved after negative feedback. Three experiments tested the intervention effect on negative self-relevant emotion. Study 1 indicated conveying suggestions for improving ability reduced negative self-relevant emotion after negative feedback. Study 2 tested whether activating the sense of possible improvement in the ability could reduce negative self-relevant emotion. Results indicated activating the belief that ability could be improved reduced negative self-relevant emotion after failure, but delivering emotion management information alone did not yield the same effect. Study 3 extended the results by affirming the effort participants made in doing the test, and found the affirmation reduced negative self-relevant emotion. Collectively, the findings indicated focusing on the belief that the ability could be improved in the future can reduce negative self-relevant emotion after negative feedback.     

PREFERRING "HOUSEWIVES" TO "FEMINISTS"

Four studies are described outlining the favorability of attitudes toward women. In Study 1, participants indicated their attitudes toward women and men and their construal of the term "women". The results revealed that women were evaluated more favorably than men, but that male right-wing authoritarians (RWAs) who construed women as referring primarily to feminists were least favorable in their attitudes. In Study 2, participants indicated their attitudes toward both "housewives" and "feminists". The results revealed that feminists were evaluated less favorably than housewives, and that the most negative attitudes toward feminists were expressed by authoritarian men. Study 3 revealed that high-RWA males held more negative symbolic beliefs concerning feminists (i.e., beliefs that feminists failed to promote participants'values) and that these beliefs accounted for variation in attitudes among high RWAs and much of the RWA-attitude relation. Finally, Study 4 revealed that high RWAs perceived greater value dissimilarity between them-selves and feminists. The implications of the findings for future research are discussed.     

The Cognitive and Interpersonal Costs of Video

As advances in communication technology proliferate, organizations are rapidly incorporating new communication media into their environment. Unfortunately, not much is known about the effect of communication technologies on the processing of interpersonal information. Interactive communication media that place more cognitive demands on interactants may impoverish the process of impression formation. Today's video, because of the additional information conveyed and problems with signal quality, may reduce systematic processing of information and interfere with the impression-formation process. Three studies explore the relationship between communication media, cognitive load, and impression formation. Study 1 establishes that interacting over an audio-video system requires more cognitive load than does interacting over audio only. Study 2 replicates work by Ford and Kruglanski (1995) that finds that people's impressions are more biased toward a primed trait under high cognitive load. Study 3 assesses the impact of audio-only and audio-video media on impression formation. As expected, participants in Study 3 formed impressions more biased toward a primed trait when interacting over audio-video as compared to audio only. Implications for the design and use of communication media in organizations are discussed.     

When what you type isn’t what they read: The perseverance of stereotypes and expectancies over e-mail

People form impressions of others by communicating with them, but not all modes of communication transmit information with equal fidelity. E-mail, for instance, is an inherently more limited mode of communication than is voice because of its relative lack of paralinguistic and non-verbal cues. The present research investigated the implication of this distinction for the biasing influence of stereotypes and expectancies. Three experiments demonstrated that racial stereotypes and bogus expectancies influence people’s impressions of a target more strongly over e-mail than voice interactions (Studies 1-3). This occurred despite an experimental design that ensured that the word-for-word content was constant across the two mediums. Follow-up analyses revealed that the effect was due, at least in part, to the greater ambiguity of e-mail versus voice communication (Study 3). Although e-mail affords many benefits, the present research suggests that it may also have some unexpected costs.     

Context Effects in Environmental Judgments: Assimilation and Contrast Effects in Separate and Joint Evaluation Modes1

This research investigates whether consumers judge the environmental quality of food products differently according to whether the products are presented separately or jointly and whether assimilation or contrast effects are more likely to occur. Study 1 revealed contrast effects when products were judged in separate evaluation. Study 2 revealed assimilation effects when products were judged in joint evaluation. Increasing the range of the product alternatives, however, produced a displacement of the judgments in the opposite direction, indicating contrast effects again. Comparing the environmental judgments across both studies, reversal effects in judgments and ordering of products could be demonstrated. Overall, the findings underline that environmental judgments are highly unstable and context‐dependent.     

When bystanders become bothersome: The negative consequences of bystander conflict and the moderating role of resilience

Bystander conflict is a situation in which employees are hindered in their work by parties not involved in the primary process. Public service employees and emergency care workers, such as ambulance employees and firefighters, often encounter this kind of conflict with potentially far-reaching detrimental effects for public or patient safety. Unfortunately, until now, bystander conflict has hardly received scientific attention. In this paper, we will present the results of an experiment (Study 1) and a simulation study (Study 2). Taken together, the results indicate that bystander conflict is negatively related to the affective, behavioural, and cognitive outcomes of individuals. Higher levels of bystander conflict were associated with more negative and less positive feelings (Studies 1, 2), unfavourable bystander appraisals (Studies 1, 2), and lower levels of performance (Study 2). Additionally, Study 2 revealed that bystander conflict was negatively and indirectly related to positive affect and performance through cognitive capacity. We investigated the moderating role of resilience, in order to provide insight into potential factors alleviating these negative associations. In both studies, resilience alleviated the negative associations of bystander conflict. Overall, the results of the two studies provide a first step towards a theory on bystander conflict.     

Responses to within-group criticism: does past adherence to group norms matter?

Two studies tested the hypothesis that responses to within-group criticism are influenced by perceptions of a critic's prior adherence to ingroup norms. Participants responded to criticism which originated from ingroup members who either had previously adhered to or deviated from a group norm. Across both studies, criticising the ingroup yielded more negative group evaluations for antinormative members than it did for normative members. Participants also reported highest levels of sensitivity overall to communication (whether critical or praising of the ingroup) which came from antinormative members. Mediational analyses (Study 2) indicated that these effects were driven by perceptions of whether the communication violated a group expectation, and also perceptions of the critic's identification with the group. Study 1 also provided evidence that reactions to criticism are made in response to social identity concerns: the effects of prior norm adherence were observed only in participants who were highly identified with the ingroup. The research integrates previous work on group deviance and responses to criticism by elaborating the conditions under which criticism originating from within a group is most and least likely to be tolerated by its members. Copyright © 2007 John Wiley & Sons, Ltd.     

The robust self-esteem proxy: Impressions of self-esteem inform judgments of personality and social value

People use impressions of an evaluative target’s self-esteem to infer their possession of socially desirable traits. But will people still use this self-esteem proxy when trait-relevant diagnostic information is available? We test this possibility in two experiments: participants learn that a target person has low or high self-esteem, and then receive diagnostic information about the target’s academic success or failure and positive or negative affectivity (Study 1), or watch a video of the target’s extraverted or introverted behavior (Study 2). In both experiments, participants’ impressions of the target’s traits accurately tracked diagnostic information, but impressions also revealed an independent self-esteem proxy effect. Evidently, the self-esteem proxy is robust and influences person perception even in the presence of vivid individuating information.     

"I know you self-handicapped last exam": gender differences in reactions to self-handicapping

Past research has shown that self-handicapping involves the trade-off of ability-related attributional benefits for interpersonal costs. Study 1 examined whether perceiver or target sex moderates impressions of self-handicapping targets. Although target sex was not an important factor, female perceivers were consistently more critical of behavioral self-handicappers. Two additional studies replicated this gender difference with variations of the handicap. Study 3 examined the motives inferred by perceivers and found that women not only view self-handicappers as more unmotivated but also report greater suspicion of self-handicapping motives; furthermore, these differences in perceived motives mediated sex differences in reactions to self-handicappers. Implications for the effectiveness of self-handicapping as an impression management strategy are discussed.     

Influence of emotional valence on perceived psychological distance depends on emotional intensity

Previous findings regarding the relationship between emotional valence and psychological distance were mixed. The current research examined whether emotional intensity moderates the influence of emotional valence on psychological distance. We manipulated intensity and valence by asking participants to describe a positive or negative event from either a high intensity or low intensity perspective. Studies 1 and 2 revealed that negative events were perceived to be more distant than positive events in the low‐intensity condition in two distinct cultural groups. Study 3 further proved that the obtained patterns were generalizable to different emotions. Finally, Study 4 found that a reduced alert level, but not perceived threats, mediated the interactive effects of valence and intensity on psychological distance. This research highlights the importance of considering the joint effect of different dimensions of emotion, thus advancing the understanding of complex processes of emotion.     

"Mood and context-dependence: Positive mood increases and negative mood decreases the effect of context on perception": Retraction of Avramova, Stapel, and Lerouge (2010)

Reports the retraction of "Mood and context-dependence: Positive mood increases and negative mood decreases the effects of context on perception" by Yana R. Avramova, Diederik A. Stapel and Davy Lerouge (Journal of Personality and Social Psychology, 2010[Aug], Vol 99[2], 203-214). This retraction follows the results of an investigation into the work of Diederik A. Stapel (further information on the investigation can be found here: https://www.commissielevelt.nl/). The Levelt Committee has determined data supplied by Diederik A. Stapel to be fraudulent. The other co-authors were unaware of his actions and were not involved in the collection of the fraudulent data. (The following abstract of the original article appeared in record 2010-14719-001.) Five studies show that mood affects context-dependence, such that negative mood promotes attention to a salient target, whereas positive mood enhances attention to both target and context. Judgments of temperature (Study 1), weight (Study 2), and size (Studies 3 and 4) were more strongly affected by the context in a positive than in a negative mood. Moreover, these effects extend to the social domain: When perceiving a target person's emotions, happy people were more influenced by the context than were sad people (Study 5). Thus, positive mood enhanced, and negative mood reduced, the magnitude of perceptual context effects. The results suggest that this pattern is not easily explained in terms of effort or depth of processing differences. (PsycINFO Database Record (c) 2012 APA, all rights reserved).