Quelles méthodes et quelle modélisation d’analyse de l’activité de travail de l’encadrement ? L’exemple de l’encadrement des chantiers de la construction

By referring to the ergonomic analysis of work and to the management sciences, the authors propose an analysis model of the managers’ activity. Until then, few researchs were realized in ergonomics science with this population which has to prepare and to organize the works of other operators. According to the authors, it is possible to apply to this population the model of “the centre de décision”. It allows to understand how their activity is determined by “upstream” centres and then how it determines the activity of centres “approval”. Applied to the project and site managers, this model brings solutions to transform their work and the work of the workmen.     

Intervenir en clinique de l’activité sur la qualité du travail dans l’organisation. Le cas du service de propreté d’une grande collectivité

This article aims to inform the intervention process and the institution of conflictuality around the criteria on quality of work in an Activity Clinic perspective. From the example of a recent intervention in sanitary service of a big city, this article instructs this process when the conflictuality around the criteria of quality of work can be instituted in the organization. When field professionals can do more authority on their activity in the organization, we then witness in action a modification of their role in decision process, regarding their own work. The article concludes with the contribution of the results produced to current reflections on the union work actuality.     

La méthode agile,une nouvelle méthode pour promouvoir l’accompagnement inclusif

Over the past fifteen years, the health and social care policies in charge of vulnerable population, have evolved and have urged professionals to change their practices to promote the values of an inclusive society. Personal support has reached a consensus in response to fostering empowerment and coordinating efforts for actions undertaken. However, for lack of new methods capable of shaping outreach differently, practices are struggling to free themselves from phased management processes organized on a logic of support. This article aims at presenting an original method called “agile” that meets current expectations. It is based on six principles of action guaranteeing not only mobility and resources of the situation but also the empowerment of the accompanying and the accompanied.     

Le travail coopératif d’équipes de projet d’ingénierie à l’épreuve de l’activité en réunion médiatisée et multi-localisée

Performing in worldwide competition compels companies to be innovative and this unyielding global pressure sparks engineering team projects on a far-reaching scale. The synergy of heterogeneous and dispersed skills supposes to overcome the geographical distance between teammates using sophisticated socio-technical devices. Based upon four grounds of empirical research, this article will examine the function of this media coverage technology with a comprehensive sight of phenomena underlying remote interactions between teammates. Face to the reality of their cooperative activity, experiencing multi-localized virtual meetings with synchronous co-presence, are considered the experience, the resources and the constraints introduced by these terms and working conditions.     

Technologies émergentes et transformations digitales de l’activité : enjeux pour l’activité et la santé au travail

The question of the introduction of emerging technologies and their incessant renewal in organizations basically refers to the place and role that these devices play in activity, as well as how they can affect activity and health at work … Thought as a prospective reflection trying to grasp the logic and the modalities of the digital transformations in progress, the ambition of this paper is: (i) first, identify and characterize the emerging technologies that are deployed in the company; (ii) discuss their impact on the activity and well-being of employees, showing the uses and paradoxical effects that these devices can have on work; and (iii) finally think about the psychosocial function of these devices as potential health and business development operators.     

Incidences de la (ré)organisation du (télé)travail en temps de crise du point de vue de l’encadrement intermédiaire

IntroductionThe Covid-19 pandemic disrupted the organization of work and represented a turning point in the deployment of mediated and remote work. Wherever the continuation of the activity was possible at a distance, telework was imposed. Nevertheless, it is exercised in new conditions and the organization of work modalities is defined according to the evolution of the situation and governmental health measures.ObjectiveIn this context, the objective of this study is to understand what are, from the point of view of middle managers, the impacts of telework in confinement and then during the progressive re-establishment of the activity on site, on the one hand, on the work, its organization and its conditions of realization and, on the other hand, on the work collectives, the relationship to work and the quality of life of the employees.MethodIn this perspective, we carried out an exploratory and comprehensive study through semi-structured interviews with 17 directors of service in a French public organization.ResultsThe lexical and morphosyntactic analysis performed shows that the modalities of work organization/reorganization at different moments of the crisis, their impact on work activity, the psychosocial experience of telework within the services and the managerial practices deployed (3 classes) could constitute opportunities but also generate risks.ConclusionThe results of this study allow us to identify the benefits but also the potentially deleterious effects of the use of telework in times of crisis and provide elements for consideration in its post-pandemic deployment.     

La méthode d’intervention en psychodynamique du travail face au « tournant gestionnaire » : l’exemple d’une intervention dans une unité mixte de recherche

This text aims to show the continuing interest in using the “canonical” method of investigation in work psychodynamics in the context of what is commonly called the managerial turning point. In order to demonstrate this methodology, the authors will rely on a survey conducted in a U.M.R of science called “hard science” following a recommendation of the Agency for evaluation of research and higher education. We will raise the impact of this intervention, allowing participants to think about their work relationship and the necessary modalities in order to do it continuously well, within the managerial logic context.     

Télétravail en temps de crise,engagement organisationnel affectif et satisfaction de vie professionnelle : le rôle de l’ajustement au télétravail et de la satisfaction vis-à-vis de l’équilibre entre domaines de vie

IntroductionThe COVID-19 health crisis considerably accelerated the use of telework.ObjectiveThe present study focuses on the impact of telework frequency on workers’ work-life satisfaction and affective organizational commitment. This study also evaluates the mediating role of satisfaction with work-family balance in these two relationships. Finally, it investigates the moderator role of telework adjustment (i.e., adaptation to changes resulting from the transition to a virtual environment) in the relationship between telework frequency and work-family balance satisfaction, as well as the drivers of this adjustment.MethodIn all, 377 teleworkers replied to an online questionnaire measuring the above-mentioned variables.ResultsThe increase in telework frequency is directly associated with a decrease in workers’ work-life satisfaction and affective organizational commitment, due to the degradation of their work-family balance satisfaction. Yet, once workers have made significant adjustments to telework, direct and indirect negative impacts of telework frequency are reduced. Finally, telework adjustment is largely predicted by whether telework resulted from choice or obligation, by the telework environment at home, and by the organizational support provided to workers.ConclusionTheoretical and practical implications of these results will be discussed, with potential avenues to best support the deployment of remote work.     

De l’estime de soi et du sentiment d’auto-efficacité à la motivation au travail : le rôle médiateur du sens du travail chez les alternants en France

The purpose of this study was to test the links between self-esteem, the feeling of self-efficacy and the different forms of motivation. It also aimed to understand the mediating effect of the meaning of work between the variables. French work-integrated learning students (n = 471) completed a self-administered online questionnaire. The results showed significant links between self-esteem, perceived self-efficacy, work meaning, and different dimensions of motivation (extrinsic, intrinsic, and amotivation). In addition, the meaning of work played a mediating role in the relationship between self-esteem, perceived self-efficacy, and dimensions of motivation. This study showed the central mechanism of work meaning in work motivation.     

Les serious games dans le monde de l’insertion : étude comparative entre méthode classique et méthode ludo-éducative

This article focuses on a comparative study between conventional methods and serious games, and their impact on learning and motivation. Two hundred and fifty-one jobseekers including 130 enjoying an edutainment and 121 enjoying a conventional counseling, participated in the study. In addition, we conducted 157 interviews with counselors of professional insertion that accompanied these jobseekers. Our results show a significant difference between serious games and conventional method. Indeed, serious games enable better learning and a stronger motivation than conventional methods and positive impact on jobseekers's professional insertion.     

Les publications des experts médicaux : l’exemple de l’anesthésie-réanimation

Forensic expertise becomes dominant in our society. Several reports questioned the competence of medical experts. We analysed the scientific competence of the 136 experts in Anaesthesia, Intensive Care and Emergency Medicine from senior courts in France. For that purpose, we made the choice of the H-Index and the number of scientific publications as markers of quality, using Google Scholar and PubMed databases. Thirty-five percent of experts have an H-Index equal to zero and 27 % never published. Out of the 104 experts who published at least one scientific article, 27 (26 %) did not publish for at least 10 years. The present study illustrates the great heterogeneity of the medical expert population regarding our criterions of judgement. This questions the selection and the operating mode of legal experts. There is a major difference with the selection process performed by the French Conciliation and Compensation Commissions. We propose that the official scholarly societies should be consulted during the appointment process.     

Intelligence culturelle comme prédicteur de la performance au travail en expatriation : rôle médiateur de l’ajustement culturel

The present study aims at testing the effects of cultural intelligence (metacognitive, cognitive, motivational and behavioural facets) onto job performance in expatriation (dimensions relevant to task, effort demonstration, leadership, discipline maintenance, communication, administrative and managerial responsibilities) mediated by cross-cultural adjustment (global, interactional and job facets). Data are collected via an electronic survey administered to French expatriates (N = 201) and further processed in SPSS 20.0 and Lisrel 8.80. An output latent variable model globally confirms a mediation hypothesis and leads to a number of original findings. Namely, motivational and behavioural facets of cultural intelligence have the largest effect onto job performance in expatriation, while metacognitive facet has no effect at all. As regards job performance itself, the task dimension is the least dependent upon cultural intelligence and cross-cultural adjustment as compared to job performance aspects relevant to workplace relationships and team management (e.g., communication or leadership performance). The results are discussed in terms of their novelty and several research perspectives are proposed.     

L’innovation radicale par la méthode de l’utilisateur extraordinaire

This article presents the extraordinary user method, which aims to stimlate radical innovation by enabling designers to rediscover functional needs associated to product use. This method draws on user centered approaches, while trying to circumvent the Innovator's dilemma, which is detrimental to radical innovation. The method consists in including extraordinary users in the very first stages of innovation process, in order to rediscover the fundamental fonctional needs the target population may have forgotten. Extraordinary users can be found among lead users, children, elderly, disabled, or non-users. This methodological proposal is illustrated with application cases from several socioeconomical sectors.