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If most people desire to maximize feelings of self-worth, how do we explain the persistence of low self-esteem? Results from four studies suggest that people with low self-esteem may be less likely to accept positive feedback from themselves than from an outside source but equally likely to accept negative feedback from the self and an outsider. When the self was the source of positive feedback, people high, but not low, in self-esteem incorporated the feedback into their self-views; in contrast, when positive feedback came from a knowledgeable external source, both high and low self-esteem people accepted it. Finally, when self-generated feedback was negative, participants low in self-esteem accepted it. The authors discuss how these findings shed light on the maintenance of low self-esteem. 相似文献
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On the basis of previous studies of source credibility and opinion leadership, the authors hypothesized that opinion leaders would serve as effective agents to promote positive attitudes toward a service-quality initiative and increase service-quality effectiveness. The service effectiveness of tellers before and after a service-quality leadership training program was rated by customers, supervisors, and the tellers themselves across 3 matched bank branches. Service effectiveness was rated significantly higher in a branch using opinion leaders as service-quality leaders compared with a branch using randomly selected frontline leaders. Tellers in the latter branch showed greater improvements in service effectiveness than did counterparts in a branch using no frontline service quality leaders. This difference between types of leaders appeared to be mediated by tellers' behavioral beliefs about the service-quality program. 相似文献
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Self-esteem and memory 总被引:11,自引:0,他引:11
This article describes two potential bases for memory bias associated with global self-esteem. According to the mood-congruence model, activation of either dimension of self-esteem (self-competence or self-liking) produces an affective state that facilitates retrieval of traces that are consistent with that state while hindering retrieval of traces that are inconsistent. According to the relevance model, activation of either dimension results in superior encoding of matching negative content by individuals who are low on the dimension. Three studies were conducted to determine which model best accounts for the pattern of bias across distinct content categories. Results were generally consistent with the relevance model. 相似文献
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内隐自尊与外显自尊对自我妨碍的影响 总被引:17,自引:1,他引:17
采用实验和问卷法研究了内隐自尊与外显自尊对自我妨碍的影响。结果表明:内隐自尊和外显自尊对自我妨碍有不同的影响。内隐自尊对行动式自我妨碍和自陈式自我妨碍均有影响,外显自尊与性别在自陈式自我妨碍上有显着的交互作用,高外显自尊的男生更倾向于做自陈式自我妨碍。 相似文献
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内隐自尊和外显自尊是自我评价体系中两个非常重要的结构。以往研究基于统计独立性、自身发展性以及双认知系统等角度提出内隐自尊和外显自尊是两个相互独立的结构。但是,越来越多的证据表明,在改善测验工具、动机因素和研究方法之后,内隐自尊与外显自尊显著相关,并且两者之间的关系得到神经机制的佐证。虽然内隐自尊和外显自尊是两个不同的结构,但是它们并不是简单独立关系,而是紧密联系和相互作用于个体的自我评价。 相似文献