Employee voice at work: the role of employees’ gender,self-efficacy beliefs,and leadership

ABSTRACT

Building on social role theory, we investigated the association between gender and employee voice (employees’ speaking up in a challenging but constructive way about work-related issues) in a typically male-dominated sector. In two field studies in the logistics context, we tested how and when gender is related to employee voice. In Study 1 (N = 132), we examined whether the gender-voice association is mediated by general self-efficacy beliefs. In Study 2 (N = 99), we replicated the indirect effect of gender on employee voice via general self-efficacy beliefs and investigated whether this indirect effect is contingent on supportive leadership. Using path analytical procedures, we found a significant indirect effect moderated by supportive leadership: At low and medium levels of supportive leadership, women reported less self-efficacy than men, which in turn resulted in less voice. At high levels of supportive leadership, the indirect effect was nonsignificant. Our studies contribute to research on the mechanisms and boundary conditions of gender’s influence in the employee voice process and have practical implications for leaders in male-dominated working contexts who want to encourage their female employees to speak up about work-related issues.     

Employee perceptions of the work environment and mental health: A suggestive study

The purpose of this study was to examine a model for investigating employee mental health in industrial environments and, more particularly, to determine the extent to which a worker's perceptions of the environment covaried with mental health criteria. The managerial segments of two divisions of a 35,000 employee company were represented in this study. In general, it was found that employees who perceived the environment as having clarity in the organizational structures, little administrative interference in work processes, equitable reward systems, and trust and consideration for employees tended to have more favorable scores on mental health indices. Also, some differences between the two work environments, as well as between male and female employees, were noted and discussed.     

Employee psychological wellbeing in the face of pandemic: The role of belief in work priority

Traditionally, individuals who prioritize work over other aspects of life have been lauded as ideal employees. Individuals vary in the extent to which they endorse the beliefs that work should be prioritized over other aspects of life, known as the Belief in Work Priority (BWP). Various lockdown restrictions imposed due to the COVID-19 pandemic have blurred work-family boundary, which consequently made prioritizing work over family responsibilities challenging. A repeated cross-sectional study was conducted to examine the relationship between BWP and employee wellbeing during (vs. before) the pandemic outbreak. We recruited 398 participants who were employed and resided in the U.S. Results revealed that during the pandemic, BWP and employee wellbeing showed a negative relationship through increased work-family conflict. Furthermore, such relationship was particularly strong among married employees and male employees.     

Performance Management at the Wheel: Driving Employee Engagement in Organizations

Based on a study conducted in a large corporation (XINC, a pseudonym) and other research, it appears that performance management can be used to increase levels of employee engagement. We begin this article with a discussion of employee engagement, define engaged employees as those who feel involved, committed, passionate, and empowered, and demonstrate those feelings in work behavior. We then discuss an expanded view of performance management, conceptualizing it as five major activities that serve to organize relevant behaviors shown to be either direct or indirect predictors of employee engagement in the study at XINC. These major activities include setting performance and development goals, providing ongoing feedback and recognition, managing employee development, conducting mid-year and year-end appraisals, and building a climate of trust and empowerment. In turn, we briefly discuss how each of these major activities contributes to employee engagement, suggest which activities benefit from further research, and recommend possible studies. Although there is evidence for performance management as a driver of employee engagement, we conclude there is a need for additional research that clarifies for managers which of these activities have the strongest impact on employee engagement.     

Relationships of work stressors with aggression,withdrawal, theft and substance use: An exploratory study

Based on findings from the domain of organizational frustration, the conceptual similarity between stress and frustration, and the functional similarity between frustrated events and work stressors, the relationships of behaviours (aggression, withdrawal, theft and substance use) with work stressors and affective reactions were investigated. Relations between reported stressors and behaviours were strongest for the more directly aggressive actions (sabotage, interpersonal aggression, and hostility and complaints), and for intention to quit. Relations with theft and absence were modest. None of the stressors correlated with reported substance use at work. Among the relations between affective reactions and the reported behaviours, anger and job satisfaction correlated with all behaviours except substance use at work. Hierarchical regression results further showed that the observed associations between stressors and behaviours were not attributed to affective variables for most cases.     

Narratives at work: the development of career identity

Well-developed career stories are becoming increasingly important for individuals as they navigate an unstable and unpredictable labour market. Existing narrative approaches in career guidance do not yet clearly identify the learning process by which career stories are created. In this article, a model of transformation-through-writing will be introduced to help explain the learning process that occurs when narratives are used for constructing career stories. We propose that this learning process occurs stepwise in four cognitive stages: sensing, sifting, focusing, and understanding. To progress through these stages, an internal (with oneself) as well as an external (with relevant others) dialogue is needed. The case study used to illustrate the process is a story of unemployment and effectively shows how narratives can be created through expressive and reflective writing and how such a process may foster career learning in response to a boundary experience.     

Creativity and innovation at work: the role of work characteristics and personal initiative

In this longitudinal study, we examined the role of work characteristics (creative requirement, job control, coworker and supervisor support) and personal initiative for teachers' idea generation, idea promotion, and idea implementation. Eighty-nine teachers responded to two surveys with an interval of two weeks. Hierarchical regression analyses showed that creative requirement and job control predicted idea generation, whereas support from coworkers and the supervisor predicted idea promotion. Coworker and supervisor support, as well as teachers' personal initiative, predicted idea implementation.     

Worth the wait: Children trade off delay and reward in self‐ and other‐benefiting decisions

Human prosocial behaviors are supported by early‐emerging psychological processes that detect and fulfill the needs of others. However, little is known about the mechanisms that enable children to deliver benefits to others at costs to the self, which requires weighing other‐regarding and self‐serving preferences. We used an intertemporal choice paradigm to systematically study and compare these behaviors in 5‐year‐old children. Our results show that other‐benefiting and self‐benefiting behavior share a common decision‐making process that integrates delay and reward. Specifically, we found that children sought to minimize delay and maximize reward, and traded off delays against rewards, regardless of whether these rewards were for the children themselves or another child. However, we found that children were more willing to invest their time to benefit themselves than someone else. Together, these findings show that from childhood, other‐ and self‐serving decisions are supported by a general mechanism that flexibly integrates information about the magnitude of rewards, and the opportunity costs of pursuing them. A video abstract of this article can be viewed at: https://youtu.be/r8S0DGe7f8Q     

Employee and customer perceptions of service quality: A look at India

Customers (n = 128) and employees (n = 93) from a large service organization in India responded to a survey regarding their satisfaction with the organization and their satisfaction with key processes regarding their specific service area. As in the United States, there was agreement between Indian customer and employee ratings. However, there were also some major differences. The impact of these differences on strategic organizational initiatives is discussed.     

Employee and customer perceptions of service quality: A look at India

Customers (n = 128) and employees (n = 93) from a large service organization in India responded to a survey regarding their satisfaction with the organization and their satisfaction with key processes regarding their specific service area. As in the United States, there was agreement between Indian customer and employee ratings. However, there were also some major differences. The impact of these differences on strategic organizational initiatives is discussed.     

Cutting stress off at the pass: reducing vigilance and responsiveness to social threat by manipulating attention

Personality processes relating to social perception have been shown to play a significant role in the experience of stress. In 5 studies, the authors demonstrate that early stage attentional processes influence the perception of social threat and modify the human stress response. The authors first show that cortisol release in response to a stressful situation correlates with selective attention toward social threat. Second, the authors show in 2 laboratory studies that this attentional pattern, most evident among individuals with low self-esteem, can be modified with a repetitive training task. Next, in a field study, students trained to modify their attentional pattern to reduce vigilance for social threat showed lower self-reported stress related to their final exam. In a final field study with telemarketers, the attentional training task led to increased self-esteem, decreased cortisol and perceived stress responses, higher confidence, and greater work performance. Taken together, these results demonstrate the impact of antecedent-focused strategies on the late-stage consequences of social stress.     

Self-determination at work: Understanding the role of leader-member exchange

Integrating self-determination theory (SDT) and leader-member exchange (LMX) theory, we explore the role of the leader in facilitating employee self-determination. We test a model of the linkages between employees’ leader-member exchanges, psychological need satisfaction (i.e., satisfaction of autonomy, competence, and relatedness needs), autonomous motivation, and attitudinal outcomes. We posit that high-quality leader-member exchanges facilitate satisfaction of employees’ fundamental psychological needs, which, in turn, enhance autonomous motivation and outcomes. Results for 283 working professionals supported this notion. Structural equation modeling indicated that the employee’s perception of the quality of the LMX was positively related to satisfaction of the needs for competence, autonomy, and relatedness. Satisfaction of competence and autonomy needs was positively related to autonomous motivation, which, in turn, was associated with higher levels of job satisfaction, affective organizational commitment, and subjective vitality. Our findings accentuate the role of leader-employee relationships in creating self-determination at work, and reinforce the importance of self-determination for employee attitudes and well-being. Limitations, implications, and directions for future research are discussed.     

After the break-up: How divorcing affects individuals at work

Divorce is one of life's most stressful events. By pairing two studies, using mixed-methods, and drawing on conservation of resources theory, we contribute new and previously unavailable information about three questions. How and to what extent does going through a divorce affect individuals at work? What factors differentiate a lower versus higher impact on work? Do work outcomes improve after a divorce has been completed? In Study 1, individuals currently in the process of divorcing report more negative mood at work, lower job performance, and lower health in comparison to employees recently divorced, divorced over 5 years ago, or never divorced. Qualitative findings illustrate vivid reports of intrusive negative affect and reduced focus at work. At the same time, nearly 39% of individuals reported that divorcing had a positive impact on their job, work, or career. Qualitative findings reveal that for some, divorcing frees up time and energy and amplifies motivation for work. Study 2 is a longitudinal survey study of individuals in the process of a divorce. Findings indicate that levels of divorce-related grief, quality of the dissolving marriage, the presence of children, and anticipated post-divorce financial stability differentiate between those with better and worse work outcomes. Individuals improve on work-related cognitive and physical engagement, job performance, and health after their divorces are completed. Our results extend empirical knowledge and theory with new insights about work outcomes associated with divorcing as well as the recovery of work outcomes over time.     

Men and women at work: Similarities and differences in work values within occupational groupings

This paper presents national survey data regarding the work-related values of male and female labor force participants. Evidence is also presented concerning the relationship of family responsibilities to the work values of women. The empirical analysis derives in part from the recent work of Kaufman and Fetters (Journal of Vocational Behavior, 1980, 17, 251–262), the quality of work literature, and the literature on women and work. The hypotheses include expected work-value differences between men and women within occupational categories and the expected relationships between the presence of children in the home and the value attached to various aspects of work. Five job dimensions are considered: intrinsic, extrinsic, resource adequacy, convenience, and relations with co-workers. The only male-female value difference that appears to be enduring concerns the convenience aspects of work. Data indicate that the presence of children in the home, whether of preschool age, school age, or a combination of the two, tends to be negatively related to most work values of women. It is concluded that working women with children experience reduced work involvement.