Toward a better understanding of psychological contract breach: a study of customer service employees

Experiences of psychological contract breach have been associated with a range of negative behavior. However, much of the research has focused on master of business administration alumni and managers and made use of self-reported outcomes. Studying a sample of customer service employees, the research found that psychological contract breach was related to lower organizational trust, which, in turn was associated with perceptions of less cooperative employment relations and higher levels of absenteeism. Furthermore, perceptions of external market pressures moderated the effect of psychological contract breach on absenteeism. The study indicated that psychological contract breach can arise when employees perceive discrepancies between an organization's espoused behavioral standards and its actual behavioral standards, and this can affect discretionary absence.     

Critical factor analysis: An exploratory general model for understanding diverse systems

Critical Factor Analysis (CFA) is presented as an exploratory general model for uniting the sciences and the humanities through identification and use of critical factors common to both. Two primary and eight subordinate critical factors, with corresponding principles, are identified and placed in a model that can be used for prediction, analysis, and design of systems. Use of CFA could conceivably raise system IQ, reduce unnecessary variety, and assist with the general acceptance of systems science.     

Diagrams increase the recall of nondepicted text when understanding is also increased

Multimedia presentations typically produce better memory and understanding than do single-medium presentations. Little research, however, has considered the effect of multimedia on memory for nonmultimedia information within a large multimedia presentation (e.g., nondepicted text in a large text with diagrams). To this end, the present two experiments compared memory for target text information that was either depicted in diagrams or not. Participants (n 5 180) studied either a text-only version of a text about lightning or a textwith-diagrams version in which half the target information was depicted in diagrams. Memory was tested with both free recall and cued recall questions. Overall, diagrams did not affect memory for the entire text; diagrams increased memory only for the information they depicted. Diagrams exerted a generalized effect on free recall only when diagrams increased the overall understanding of the text (i.e., when the participants studied the materials twice before the test).     

Improving recall by recoding interfering material at the time of retrieval.

Our experiments demonstrate that interference of an interpolated list of items with recall of an original list can be substantially reduced by forming Ss just before testing how to reorganize and simplify the interpolated material. In Experiments 1 and 2, Ss better recalled an initial serial list of letters when informed at testing that an interpolated list spelled a certain phrase backward. Similarly, in Experiments 3 and 4, Ss better recalled an initial list of cities when told that the interpolated cities were also names of former U.S. presidents. Control experiments rule out several simple explanations. In contrast to an editing hypothesis, the postorganizing clue helped recall even when problems of list differentiation were minimized. Current memory models appear unable to explain this benefit of a postlearning clue that enables Ss to segregate the interpolated material from the to-be-remembered material.     

Called to be holy: the transformative potential of Christian service programmes in Catholic schools

This is the second in a series of four papers which seeks to articulate theologically and practically the consequences of the ecclesial identity of the Catholic school. The series is based on the principle that the ‘marks’ of the Church – one, holy, catholic, and apostolic – are also marks of the Catholic school, since the Catholic school is within the Church and derives its ecclesial identity from the Church. Each paper analyses one of these ‘marks’, discerning what it means theologically and practically for the Catholic school. In this paper, the second of the marks of the Church and therefore of the Catholic school – holiness – is discussed in terms of what it means to be, and to continually become, holy. In reference to a current research project, Christian service programmes in Catholic schools are analysed in regard to what they already contribute to the formation in holiness of Catholic students, but also in terms of what more they may become. It is argued that for their potential for growth in holiness for teachers and students to be fully realised, Christian service programmes need to be more than just charitable works, and that they need to engage critically with inequity and injustice in keeping with the Church’s radical social teaching.     

The order of recall and the recall of order

Adelphi University, Garden City, Long Island, New York 11530 Four experiments are described. The first three lend support to the assertion that retrieval from short-term storage (STS) is improved, possibly to a maximum, if items are recalled in their originally presented order. In the fourth experiment a modified recall condition was introduced in which written position of recall reflected order information. Although the subject was not constrained to recall the items in order under this modified recall condition, both item and order retention increased in comparison to both free and serial recall conditions. Within the theoretical framework adopted, the results indicate that retrieval from STS is improved by recalling in order; while long-term storage (LTS) is reduced by the constraint to recall in order. However, LTS is increased by the retention of order information when recalling in order is not required.     

Shared service centers and professional employability

This paper presents case study evidence of evolutionary changes in business support functions resulting in a fundamental hollowing out of the professional space over time and distance, creating the ‘hourglass’ profession. In an IT-enabled, boundaryless world, many professional activities can now be undertaken, in the manner of the Martini slogan, ‘any time, any place, anywhere’.This paper aims:

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  To investigate the shared service center as an emerging organizational form with the potential to drive fundamental change in the nature and location of professional work.

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  To explore the impact of these changes for individual professional workers, and to highlight the need for a greater focus on individual employability as the driver of an overall career trajectory.

     

A review of research and theory on the relation between oral reading rate and reading comprehension

We review the conceptual and empirical literature on the relation between oral reading rate and reading comprehension. Three lines of conceptual analysis converge on this relation: (a) application of basic behavior analytic principles suggests that fluent decoding should produce better reading comprehension through direct and indirect relations, (b) behavior analytic understanding of the importance of the rate of behavior as developed by Skinner, Lindsley and Haughton implies that higher reading rate contributes to improved comprehension, and (c) cognitive theory of automaticity explicitly states that high rate reading sets the stage for effective comprehension. A wealth of correlational evidence indicates that reading rate and reading comprehension covary. These results have been replicated across elementary grades and across a variety of measures of reading comprehension. However, experimental analyses have not convincingly demonstrated a functional relation between the two. Experimental work has yielded results that are mixed at best. Examination of experimental design issues shows that although this is not a simple relation to investigate, behavior analysts can make major contributions to understanding the possible functional relation between reading rate and reading comprehension.     

小学优等生与学习不良学生智力特征的比较研究

本研究运用 WISC-CR研究了小学阶段一、三、五年级优生与学习不良儿童在智力水平与智力结构上的异同。研究结果表明 :1优生与学习不良儿童在智力水平上有十分显著的差异 ,优生的平均智商为 1 2 0 .1 ,学习不良儿童的平均智商为 97.4;2优生在操作分量表与语言分量表上的得分比较均匀 ,但学习不良儿童的操作智商显著地优于语言智商 ;3优生与学习不良儿童在智力结构上也不尽相同 ,优生在词汇、积木、类同等分测验上的得分高 ,在算术、背数、排列等分测验上的得分较低 ;学习不良儿童在拼图、译码、填图、词汇等分测验上的得分较高 ,在常识、算术、背数等上的得分较低。     

Enhancing understanding and recall of quantitative information about medical risks: a cross-cultural comparison between Germany and Spain

In two experiments, we analyzed cross-cultural differences in understanding and recalling information about medical risks in two countries--Germany and Spain--whose students differ substantially in their quantitative literacy according to the 2003 Programme for International Student Assessment (PISA; OECD, 2003, 2010). We further investigated whether risk understanding can be enhanced by using visual aids (Experiment 1), and whether different ways of describing risks affect recall (Experiment 2). Results showed that Spanish students are more vulnerable to misunderstanding and forgetting the risk information than their German counterparts. Spanish students, however, benefit more than German students from representing the risk information using ecologically rational formats--which exploit the way information is represented in the human mind. We concluded that our results can have important implications for clinical practice.     

Age differences in understanding precedent-setting decisions and authorities' responses to violations of deontic rules

Oral narrative skills are assumed to develop through parent-child interactive routines. One such routine is shared reading. A causal link between shared reading and narrative knowledge, however, has not been clearly established. The current research tested whether an 8-week shared reading intervention enhanced the fictional narrative skills of children entering formal education. Dialogic reading, a shared reading activity that involves elaborative questioning techniques, was used to engage children in oral interaction during reading and to emphasize elements of story knowledge. Participants were 40 English-speaking 5- and 6-year-olds who were assigned to either the dialogic reading group or an alternative treatment group. Analysis of covariance results found that the dialogic reading children’s posttest narratives were significantly better on structure and context measures than those for the alternative treatment children, but results differed for produced or retold narratives. The dialogic reading children also showed expressive vocabulary gains. Overall, this study concretely determined that aspects of fictional narrative construction knowledge can be learned from interactive book reading.     

死亡与重生：器官移植手术中社会工作服务的拓展

社会工作作为医疗团队中的一员,不仅认识到器官移植对病人及其家属、移植医学以及社会风气的积极意义与消极限制,而且注重围绕移植手术的不同阶段为病患及其家属开展心理及社会评估、个案与家庭辅导、资源整合以及社会支持等服务。     

Examining the relationship between free recall and immediate serial recall: The serial nature of recall and the effect of test expectancy

In two experiments, we examined the relationship between free recall and immediate serial recall (ISR), using a within-subjects (Experiment 1) and a between-subjects (Experiment 2) design. In both experiments, participants read aloud lists of eight words and were precued or postcued to respond using free recall or ISR. The serial position curves were U-shaped for free recall and showed extended primacy effects with little or no recency for ISR, and there was little or no difference between recall for the precued and the postcued conditions. Critically, analyses of the output order showed that although the participants started their recall from different list positions in the two tasks, the degree to which subsequent recall was serial in a forward order was strikingly similar. We argue that recalling in a serial forward order is a general characteristic of memory and that performance on ISR and free recall is underpinned by common memory mechanisms.     

Improving the quality of careers guidance: Towards an understanding of the development of personal models

The process by which careers officers develop personal models of guidance through the interaction of theoretical knowledge with their experiences of training and practice is examined. Semi-structured interviews were conducted with 11 careers officers. Questions were asked about the training and development of careers officers in the practice of careers guidance and counselling with young people. The responses are considered in relation to theories of careers choice, careers counselling and guidance, models of counselling, and the supervisory role in the development of individual practice. Some recommendations are made for improvements to training and supervision for careers guidance.     

An Experimental Analysis of the Effects of Reading Interventions in a Small Group Reading Instruction Context

The current study examined the effects of several combinations of instructional and motivational interventions on oral reading fluency in the context of small group reading instruction. A treatment package consisting of acquisition, fluency, and motivational components was examined and then dismantled. Results were evaluated individually for each participant using a multiple-probe design in order to identify the most effective, yet efficient reading intervention package for each member of the group. The results indicated that, although all potential combinations of the package were effective, the experimental analysis was able to identify an effective yet more efficient package that produced substantial increases in performance across all students. Results are discussed in terms of effective instructional components in small group instruction and how to adapt methods for the experimental analysis of behavior to make decisions about the effectiveness of small group instruction in reading.This study is based on a dissertation submitted by the first author in partial fulfillment of requirements for the doctoral degree.     

中学生阅读动机与阅读时间、阅读成绩的关系研究

采用问卷调查法对３５３名初、高中学生的阅读动机、阅读时间及阅读成绩进行了调查,结果发现：１．中学生的阅读动机是多维度的,包括内部动机、外部动机、社会性动机与自我效能,它们之间相互影响、相互联系;２．中学生阅读动机水平的高低与阅读时间、阅读成绩存在极为显著的正相关,其中,内部动机对中学生阅读时间、阅读成绩的影响要大于其它因素的影响;３．中学生的阅读动机发展特点具有性别帮年级差异,趋势是初中生优于高中     

Myth and reality: A response to Lynn on the determinants of Italy's North-South imbalances

In his article “In Italy, North-South differences in IQ predict differences in income, education, infant mortality, stature, and literacy,” Richard Lynn claims to have found the reason causing the divergence between the Northern and the Southern regions of Italy. This article identifies the four main hypotheses formulated in his paper and presents significant evidence against each one of them. We claim that the evidence presented by the author is not sufficient to say that the IQ of Southern Italians is lower than the one of Northern Italians; that his analysis does not prove that there is any causal link between what he defines as IQ and any of the variables mentioned; that there is no evidence that the alleged differences in IQ are persistent in time and, therefore, attributable to genetic factors.