Organizational performance referents: An empirical examination of their content and influences

Although the mechanisms by which individuals make judgments about personal success have been studied extensively, theoretical and empirical development of performance referents in organizations has been sparse. To address this shortfall, we utilized a two-study design to explore performance referents used by CEOs along with characteristics influencing referent orientation (internal vs. external). Referent use was identified through content analysis of 119 CEO annual shareholder letters in the restaurant industry. Results suggest that CEOs use a wide variety of primarily internal referents to assess performance. CEOs who integrate external referents into their performance sensemaking efforts tend to be from larger and more highly performing organizations. Post hoc analysis revealed that CEOs of larger and younger organizations used a higher percentage of external referents.     

The study of behavioral ethics within organizations: A special issue introduction

Ethics has emerged as one of the most critical issues facing organizations. Given its importance, an extensive literature has evolved to understand the causes and consequences of (un)ethical decision making and behaviors in organizations. To date, much of this research has relied on research methods (e.g., experiments) that emphasize internal validity and control over external validity and generalizability. Although very informative, such studies frequently utilize samples that are not representative of working adults and their designs often fail to capture the contextual complexity that defines the day-to-day realities of organizational life. In this light, this special issue of Personnel Psychology encouraged scholars to investigate ethics within organizations and to offer rich theoretical explanations for why ethical failures and successes occur. The articles in this special issue address this important research agenda and make significant contributions to our understanding of ethics in organizations. Our introduction synthesizes these works, provides an overview of issues facing the broader behavioral ethics literature, and discusses areas for future research.     

COD services in community correctional settings: an examination of organizational factors that affect service delivery

Little is known about service delivery for those in the correctional system with co-occurring mental health and substance abuse disorders (COD). Using data from the National Criminal Justice Treatment Practices survey (NCJTP) on community corrections and jail agencies, this study found that correctional organizations that offer COD services differ from agencies that do not. Organizations that respond to the needs of COD offenders tend to be more "service friendly," rank higher on measures of various dimensions of organizational climate that embrace learning and goal achievement, and tend to adopt more innovations, particularly those classified as evidence-based practices. These survey findings indicate that correctional agencies who serve COD offenders are in a better position to be responsive to the changing service needs of the populations, and are more likely to be able to balance public safety and treatment goals. Future steps to develop support environments for COD assessment and treatment services are discussed in light of these findings.     

Single-point entry: an organizational form in the delivery of services to the aged.

Demographic shifts, the further commercialization of the health and human services industry, and various economic trends point to a restructuring of the systems delivering services to the aged. Emerging are approaches that offer a broad range of services under the auspices of separate organizational entities. Called continuums of care, such organizational forms use single points of entry as mechanisms to control access to the array of available services. Using the life care community as the prime example, this article examines the operations of single-point entry organizations. The authors also explore the implications of such structures for the health and human services industry, noting their potential for stratifying the aged along the dimensions of health and income.     

Don't You Know Me Well Enough Yet? Comparing Reactions of Internal and External Candidates to Employment Testing

Employment tests, once primarily focused on screening external applicants, are increasingly used for decisions involving internal candidates (e.g., promotions or lateral transfers). The current study examines differences between internal and external candidates in reactions to an online selection test. Results indicate that internal candidates perceived a general lack of advance information regarding the assessment. However, they were considerably more likely to recommend the organization to others as compared with external candidates. Candidate status also moderated several reactions–outcomes relationships. Results are discussed in terms of their implications for organizations and directions for future research on internal candidate reactions are proposed.     

The Social Value of Internal Explanations and the Norm of Internality

Since the 1970s, it has been agreed that ‘internal’ people, who explain what happens to them by internal explanations (their behaviors, their aptitudes, their efforts, their personality, etc.) were more likely to succeed than ‘external’ people, who explain the same outcomes by external explanations such as chance, situational difficulties, the power of others, or fate. The social superiority of internal people is explained in terms of their personality (locus of control). Looking further into the intuitions of American researchers, a French school of thought attempted to show that internal explanations are socially valued. It was suggested that there exists a social judgment norm that could be called the norm of internality and that, perhaps, the success of ‘internal’ people was more specifically due to the fact that social appraisers, whether in school, in organizations, in the courts of justice, prefer this type of person because such people adhere more easily to current social ways of functioning.     

The Witness to Witness Program: Helping the Helpers in the Context of the COVID-19 Pandemic

The Witness to Witness Program (W2W), based on Weingarten’s witnessing model (2000, 2003, 2004), began in July 2018 and originally was established to support healthcare workers and attorneys (our partners) who were experiencing empathic distress working with people involved in various stages of the detention process. The W2W program evolved to offer four primary components: clinician listening sessions geared to deep understanding of the person’s story of their work and its challenges; an inventory of the person’s current internal and external resources both in the present and in the past; help with removal of barriers to those resources; and development of a personal toolkit to handle stress. Additional services available to partners and their organizations included psycho-educational webinars, facilitated peer support groups, and organizational consultations to foster trauma-sensitive and resilience-hardy work environments. In March, after lockdowns due to the coronavirus pandemic, W2W pivoted to focus on handouts and webinars addressing how to cope with distress and moral injury, maintaining resilience, coping with grief, and dealing with multiple losses caused by the pandemic. Disaster sparked collaboration and innovation. A train the trainer model was developed to reach more community health workers providing services to the Latinx community dealing with losses similar to those experienced by the clients they serve. W2W continues to create virtual communities of support. In doing so we practice doing reasonable hope together (Weingarten, Family Process, 2010, 49, 5).     

Social validity assessment of behavior data recording among human services care providers

Care providers within human services organizations have many job responsibilities and performance expectations. In the present study, we conducted social validity assessment with 78 care providers concerning their attitudes and opinions about behavior data recording with adults who had intellectual disability and lived in community group homes. Specifically, the care providers responded to a written questionnaire that inquired about the practicality, training/supervision, and value of behavior data recording in the context of service delivery. Results indicated generally high approval of behavior data recording practices, purposes, and approaches to training. We discuss implications of these findings for implementing data recording by care providers and the contribution of social validity assessment to training and performance management within human services organizations.     

Baptist Perspectives on Faith-Based Initiatives and Religious Liberty

SUMMARY

Baptist perspectives are presented on recent policy efforts that could increase the opportunities for religious organizations to receive public monies for the planning and delivery of human services. A distinctive Baptist principle is religious liberty, a tenet of faith that contributes to several Baptist writings that consider the risks of church-state relationships in human service activities. Political and philosophical perspectives are considered in a discussion of services that Baptists provide and an understanding of these services as faith-based initiatives. The ElderCare Program of Buckner Baptist Benevolences in Texas and other services are discussed as models of faith-based initiatives for older adults.     

Does technology and innovation management improve market position? Empirical evidence from innovating firms in South Africa

There is a growing recognition of the central role of technology and knowledge management for market success of organizations. Little is empirically know, however, about this relationship. Drawing on the South African Innovation Survey, a unique dataset on innovative behavior of South African firms in manufacturing and services, this paper investigates the question to what extent and in which ways do technology and innovation management activities affect firms’ market position. Findings show that conducting technology strategy activities pays out. Moreover, especially a combination of internal and external technology audits seems to be beneficial for organizational performance.     

E‐Recruitment: A study into applicant perceptions of an online application system

Little is known about applicant reactions to web‐based recruitment and selection procedures. This study examines applicant perceptions of web‐based procedures, based on a field study among 1360 applicants to a multinational financial services organization applying for jobs in the United Kingdom, the Netherlands, and Belgium. With respect to the personal characteristics it was found that external (as opposed to internal), Belgian (as opposed to Dutch), and Internet savvy (as opposed to less savvy) candidates were more satisfied with the online application procedure and its features. However, it was found that features of the website, perceived efficiency and user‐friendliness, were by far the most important determinants of applicant satisfaction. Implications for organizations and future research on E‐recruitment are discussed.     

“Deeply Woven Roots”: Health Initiatives and Community Social Services of Faith-Based Organizations of the Hidalgo County,Texas

Faith-based organizations (FBO) continue to play a significant role in the lives of individuals and communities in the United States. This study focused on the contributions of FBO to the health and well-being of residents of Rio Grande Valley, South Texas. Specifically, this study examined two main areas of involvement of FBO in Hidalgo County, Texas: health initiatives and community social services. Despite their influential and historical involvement, FBO partnership in the delivery of health and social services is not well accounted for. This study explores the characteristics of the clergy, parishioners, and FBO that are associated with community health initiatives and social services. Analyses revealed that FBO deliver a remarkably wide range of services. On a weekly basis, one in six or 17 % of Hidalgo County residents were reported as receiving some form of health assistance or social services from county FBO. Variations exist depending on the characteristics of the clergy and the FBO. Policy and practice recommendations include engaging in additional networking, organizing resources, and strengthening FBO health initiatives.     

Religiosity and attitudes towards professional mental health services: analysing religious coping as a mediator among Mexican origin Latinas/os in the southwest United States

In this study, we examined the relationship between religiosity and attitudes towards professional mental health services. We further examined whether internal religious coping and external religious coping mediated both relationships. Results indicated a significant association with religiosity and negative attitudes towards mental health services, as well as external religious coping and internal religious coping. Results also showed a nonsignificant association with both religious coping and negative attitudes towards mental health services. Finally, external religious coping mediated the relationship between religiosity and negative attitudes towards mental health services for men but not for women.     

Faith Organizations and Ethnically Diverse Elders: A Community Action Model

SUMMARY

In this article we argue that faith organizations should become involved in developing social service programs for older adults in the community. In the current political climate, the government is providing fewer social service programs, and future prospects for services are bleak. The literature provides evidence that religion and faith-based organizations are important in the lives of Americans, particularly the current cohort of ethnically diverse elders. Our earlier Korean church study found that Korean older people benefit from church-based services and church-involved, older Koreans had higher rates of well-being. Churches remain untapped resources and we believe they should be extensively involved in provision of community programs. We offer a twelve-step model for the development of community programs under the auspices of faith organizations: The Faith-Based Community Action Model (FBCAM).     

The elephant in the room: collaboration and competition among relief organizations during high-profile disasters

The non-governmental organizations (NGOs) that assume the bulk of emergency care during large-scale disasters in the developing world must expend considerable time and resources to ensure donations to sustain their field operations. This long-standing dilemma for the humanitarian community can create a competitive environment that: Compromises the delivery and quality of services, Allows the effectiveness of operations to be compromised by a lack of cooperation and collaboration, Disrupts the timely and accurate coordination and analysis of outcome measures that are crucial to successful response in the future, and Undermines the long-term capacity of indigenous aid organizations. This article addresses problems and potential solutions for improved coordination and long-term capacity-building of humanitarian aid.     

Sport psychology service delivery: staying ethical while keeping loose

Although the parent discipline of sport psychology is psychology, the delivery of sport psychology services has its main roots in physical education and sports science (motor learning and control, skill acquisition). Thus, sport psychologists may look more like coaches than they look like clinicians or counselors. In this article, the authors trace the evolution of sport psychology services and contrast the temporal, spatial, and delivery issues of applied sport psychology with more mainstream counseling and clinical psychology. The looser boundaries of sport psychologist practice have both benefits and dangers, and the authors offer some examples to professional psychologists who are thinking of expanding their delivery of service to athletes and coaches.     

Achieving community justice through faith-based initiatives

Prior to 1996, most churches and other faith-based organizations were ineligible to receive federal funding for community services. In a little noticed provision of the Welfare Reform Act of 1996 known as 'charitable choice,' the federal government allowed religious groups to receive money for social programs without requiring them to censor their religious expression or give up their religious identity. States, with varying degrees of vigor and success, have partnered with faith-based organizations to provide community services that serve the purpose of transitioning people from welfare to work. Recent political developments and legislation suggest an expanded role for faith-based organizations to receive federal money to develop community services, including money for community justice projects. The Comment begins with an overview of the political and legal contexts that allow the development of promoting community justice initiatives through faith-based efforts. Next, there is a discussion of practical considerations that influence decisions of churches and faith-based organizations to participate in these activities. Finally, there is discussion of the roles social scientists and others might play to facilitate community justice initiatives through faith-based efforts.     

The new pillars of agency-based evaluation

New kinds of human service technologies are emerging to satisfy policy expectations and consumer demands for high performance, effectiveness, and innovation. This has had profound consequences for how human service agencies and the services they provide are evaluated. In the past, evaluation often was seen as an end in itself, or it was undertaken only because the agency was required to do so. Today, human service organizations are beginning to see knowledge derived from evaluation as key to their survival and growth, and they are developing internal capabilities for using evaluation to improve operations. Agencies, seeking to make better use of indigenous, practice-oriented knowledge to improve services and increase benefits for clients, are beginning to support evaluation as an integral part of their operations. An increasing number of these agencies are making evaluation part of a comprehensive cycle of knowledge-building for the advancement of agency practice.     

ROLE OF INFRASTRUCTURE NETWORKS IN SUPPORTING SOCIAL VALUES TO SUSTAIN ECONOMIC SUCCESS IN NEWLY-INDUSTRIALIZED NATIONS

Organizations are evolving into a flatter structure with fewer intermediate organizational levels. Especially, fewer middle managers are needed to relay communications up and down the hierarchy. As information technology is deployed for competitive advantage, fulfilling internal communication becomes as crucial as fulfilling external communications with suppliers and customers. Fulfilling internal communications is especially crucial because incorporation of social (organizational) values and corporate culture requires communication. As the role of communication expands, the role of information technology in promoting communication is fostering experimentation in organizing work and in management practices. For example, electronic mail promotes equality and consensus in a manner that enables participatory rather than authoritarian management. An infrastructure network is a telecommunications network that provides basic communication services on which public, e.g. government, or private organizations depend for their survival. An infrastructure network is distinguished from any ordinary communications facility because it is both pervasive and comprehensive to promote group participation. An infrastructure network is further distinguished by its robustness that allows sufficient bandwidth for substantial resource sharing. Infrastructure networks represent a vital opportunity for newly-industrialized nations in Asia. In these nations, through effective communication, social values related to the ‘group’ will produce a better payoff. This payoff would result from the momentum and partnership experience generated by recent economic success. Also, the relatively smaller size of these nations would enable easier networking. Finally, as demonstrated by their success and as a result of their smaller scale, the ability of these nations to focus on what needs to be done will ensure the wise investment of funds earned from economic success in projects that will guarantee future success. This paper recommends the development of infrastructure networks including national and local networks as well as gateways (to other national networks) and other network, e.g. data bases, resources. The involvement of all constituencies, government and education as well as the private sector, will encourage experiments with information technology in organizing work and in management practices that incorporate social values.