When motivation is not enough: Effects of prosociality and organizational socialization in volunteers’ intention to continue volunteering

Retention of volunteers is a main issue for no‐profit organizations. In the present study, using a cross‐sectional design, determinants of volunteers’ intentions to continue their service were investigated in a sample of 116 volunteers at different Italian organizations (M_age = 42.32, SD_age = 15.91). Guided by the conceptual model of the volunteer process, we hypothesized that organizational socialization should mediate the link between prosocial personality and intention to continue volunteering. Results confirmed our prediction. Findings provide suggestions for organizations concerned about volunteers’ dropout that focus on ameliorating the socialization process of less prosocial volunteers in order to support their intention to remain in the organization.     

Applying Western models of volunteering in Hong Kong: The role of empathy,prosocial motivation and motive–experience fit for volunteering

The present research investigates the applicability of prominent Western volunteering frameworks in Hong Kong. Two cross‐sectional surveys involving a total of 268 respondents were conducted. In Study 1, we tested a model of volunteering among 149 Hong Kong Chinese adult individuals (M_age = 34.8 years; 51.7% female) that examines antecedents and outcomes of voluntary engagement. Results show that prosocial motivation relates to volunteering, and that volunteering in turn predicts life satisfaction. Unexpectedly, and unlike studies in Western settings, other‐oriented empathy was not related to volunteering. Study 2 tests the propositions of the Volunteer Process Model (VPM) among 119 Hong Kong Chinese volunteers (M_age = 36.9 years; 58.0% female). Findings largely support the VPM: our results indicate that the link between motives, voluntary service length and frequency is mediated by satisfaction with volunteering. Moreover, findings suggest that a fit between motives and experience seems relevant for increasing volunteers' satisfaction with their service. Results of both studies suggest that Western volunteering models can be applied to volunteering in East Asian cultures when culture‐specific adaptations are considered.     

The first year: influences on the satisfaction, involvement, and persistence of new community volunteers

This investigation tests an elaborated form of Omoto and Snyder's volunteer process model, which explains how the helping behavior of volunteers is influenced by antecedent factors and by subjective experiences while volunteering. Two-hundred-thirty-eight community volunteers from nine different organizations were recruited at the time of initial orientation and completed measures of personality and motivation. They were contacted at four times during their first year of volunteering and queried regarding their emotional reactions (sympathy, distress), satisfaction, and degree to which their motivations for volunteering were being fulfilled. Consistent with the elaborated model, feelings of sympathy, distress, and motive fulfillment were substantially predicted by antecedent factors, and satisfaction with the volunteer work was substantially predicted by these subjective experiences. Also consistent with the elaborated model, volunteer involvement (hours per week volunteered) was predicted by satisfaction, although volunteer persistence over time was not. Implications of these findings are discussed.     

What predicts Australian university students' intentions to volunteer their time for community service?

University students represent one target population with great potential to serve as volunteers. The primary focus on describing the characteristics of students who choose to volunteer, however, has resulted in limited understanding of the psychosocial factors impacting on students' decisions to volunteer. To bridge this gap, we used an extension of a well‐known theoretical framework, the theory of planned behaviour (TPB), to predict students' intentions to volunteer for community service. Using content and thematic analysis, we explored also students' motivations and constraints for volunteering. Students (N = 235; M age = 22.09 years) self‐reported their attitude, normative influences, control perceptions, moral obligation, past behaviour, demographic characteristics, and intentions for volunteering via questionnaire. Regression analyses showed that the extended TPB explained 67% of the variance in students' volunteering intentions. In qualitative analyses, themes primarily represented the factors contributing to low efficacy for volunteering (e.g., time constraints). Control perceptions and perceived moral obligations related to volunteering represent important future targets to encourage student volunteering for organisations providing critical services for those most in need.     

Unpacking the relation between extraversion and volunteering in later life: The role of social capital

This study tested the hypothesis that the relation between extraversion and volunteering by older adults is fully mediated by social capital (participation in clubs and organizations, church attendance, and contact with friends). Data for this study come from 888 adults between the ages of 65–90 years old who participated in the Later Life Study of Social Exchanges (LLSSE). In support of our hypothesis, structural equation modeling revealed that extraversion exerted: (a) a significant total effect on volunteering (0.122), (b) significant indirect effects on volunteering via contact with friends (0.042), church attendance (0.034), and clubs and organizations (females only: 0.042), and (c) a non-significant direct effect on volunteering (0.010). These findings suggest that social capital provides a viable explanation for the association between extraversion and volunteering.     

Cooperation and coordination across cultures and contexts: Individual,sociocultural, and contextual factors jointly influence decision making in the volunteer's dilemma game

What factors promote or hinder volunteering within organizations and groups? This paper simultaneously explores the impact of individual, contextual, and sociocultural variables on decision making in a special type of social dilemma: the volunteer's dilemma game (VDG). The VDG provides a controlled experimental method for studying volunteering behaviors in an anonymous interactive environment. We developed six variations of the VDG and administered them to economics students in five different cultures (N_total = 603). Among other things, these VDGs varied whether the potential benefits of volunteering were certain or uncertain. Although the overall level of volunteering did not vary substantially across most cultural groups, we found that culture interacted with the size and (un)certainty of the benefits associated with volunteering, to influence volunteering decisions. We also found that religiosity (but not religious affiliation per se) increases volunteering and that men are less likely to volunteer when the returns to doing so are certain. These results extend our knowledge of behaviors in the VDG, and their potential drivers, with clear implications for understanding how culture, individual characteristics, and context jointly influence prosocial behavior and coordination.     

Commitment through Employee Volunteering: Accounting for the Motives of Inter‐Organisational Volunteers

This study investigated whether participating in inter‐organisational (i.e. self‐directed, non‐strategic) employee volunteering, which is common but rarely studied, is associated with increased organisational commitment. We find evidence for this relation in a sample (N = 385) of employee volunteers and their non‐volunteering co‐workers. We statistically account for self‐selection into the volunteering program by incorporating individual motives for volunteering. Volunteers compared to non‐volunteers exhibited relatively stronger motives of expressing altruistic values and avoiding negative affect, but a weaker motive of attaining career advancement. Our findings point to an efficient way of increasing organisational commitment that is relatively inexpensive to implement. They also complement existing research from other employee volunteering contexts, pointing to a possible trade‐off between the desired outcomes of effectively managing volunteering programs.     

How can ‘we’ help? Exploring the role of shared social identity in the experiences and benefits of volunteering

Previous research on volunteering has largely focused on the individual characteristics and experiences of volunteers, or on their relationship with a volunteering organisation, neglecting the group dynamics of volunteering. To address this gap, we apply a social identity and “Social Cure” perspective in a thematic analysis of interviews with 40 volunteers from across the South of England. This analysis highlights that group identities are fundamental to volunteers' motivations and experiences of volunteering. Sharing an identity with other volunteers promoted feelings of belonging, which in turn impacted upon the participants' wellbeing. Identity processes also underpinned interactions with the beneficiaries of help and how volunteers managed the challenges of helping. Finally, shared identity facilitated collective support between volunteers, which was necessary to deal with the challenges of the volunteering role, and this could be facilitated or hindered by the volunteering organisation. We discuss the implications for how volunteering organisations can enhance identity‐mediated helping, as well as for understanding the impact of volunteering on health and wellbeing.     

A Study of Current, Former, and New Elderly Volunteers: A Comparison of Developmental and Trait Models of Personality

This study examined relationships among personality traits, ego development, and volunteering among retired seniors who were current, former, and new volunteers. Volunteer history, but not extensiveness of volunteer experience, was associated with higher ego development. Current volunteers had higher levels of ego development than former and new volunteers, and former volunteers had higher levels than new volunteers. Openness to experience and ego development were positively associated. Results of multiple-regression analyses indicated that openness and volunteering history and extensiveness positively predicted ego development. This study supported the hypothesis that ego development is related to volunteering and suggests that participation in volunteer work promotes ego development.     

Driving Under the Influence (of Stress): Evidence of a Regional Increase in Impaired Driving and Traffic Fatalities After the September 11 Terrorist Attacks

ABSTRACT— Did the September 11 terrorist attacks elicit a subsequent increase in traffic fatalities? Gigerenzer (2004) argued that decreases in flying and increases in driving in the 3 months after the attacks led to 353 "surplus" traffic fatalities. We applied a more systematic analysis to the same data and found no evidence of a significant increase in miles driven or of a significant increase in traffic fatalities. However, we did find evidence for a regional effect of the attacks on driving behaviors. We hypothesized that geographic proximity to the attacks increased stress, which in turn decreased driving quality. Our analyses revealed that in the last 3 months of 2001, the Northeast exhibited a significant increase in traffic fatalities, as well as a significant increase in fatal accidents involving an alcohol- or drug-related citation. Increased stress related to physical proximity to the attacks may explain the increase in traffic fatalities.     

Differences in motivations of paid versus nonpaid volunteers

143 AmeriCorps volunteers (30 men; 113 women) and 127 college student volunteers (43 men; 84 women) completed the Volunteer Functions Inventory to assess whether monetary compensation was associated with choice to volunteer to provide educational services, e.g., tutoring, mentoring. Based on Snyder's 1993 theory of functionalism, motives of paid (AmeriCorps participants) and nonpaid (college students) volunteers were expected to differ. It was also predicted that the motives of female and male volunteers would differ. Multivariate analysis of variance confirmed these assumptions. In general, paid male participants reported perceiving numerous benefits associated with volunteering and reported stronger beliefs about such benefits. Female participants reported motives for volunteering, in contrast, which were not linked with monetary compensation. The women reported recognizing the benefits of volunteering and engaging in this activity for egoistic reasons. Their reported motives had little relation to compensation.     

Linguistic markers of psychological change surrounding September 11, 2001

The diaries of 1,084 U.S. users of an on-line journaling service were downloaded for a period of 4 months spanning the 2 months prior to and after the September 11 attacks. Linguistic analyses of the journal entries revealed pronounced psychological changes in response to the attacks. In the short term, participants expressed more negative emotions, were more cognitively and socially engaged, and wrote with greater psychological distance. After 2 weeks, their moods and social referencing returned to baseline, and their use of cognitive-analytic words dropped below baseline. Over the next 6 weeks, social referencing decreased, and psychological distancing remained elevated relative to baseline. Although the effects were generally stronger for individuals highly preoccupied with September 11, even participants who hardly wrote about the events showed comparable language changes. This study bypasses many of the methodological obstacles of trauma research and provides a fine-grained analysis of the time line of human coping with upheaval.     

Dedicating Time to Volunteering: Values,Engagement, and Commitment to Beneficiaries

A moderated mediation model was developed to explain the variation in the amount of time volunteers dedicate to their chosen voluntary cause. Data from 534 volunteers of an international aid and development agency in the United Kingdom revealed a positive relationship between prosocial values and time spent volunteering. The results also show that volunteer engagement fully mediated the relationship between the value motive and time spent volunteering, and the strength of the mediated effect varied as a function of volunteers' commitment to beneficiaries. These findings provide a new perspective on the link between volunteers' motivation and active participation in volunteer activities. Implications for practice and future research directions are discussed.     

Group Identification under Conditions of Threat: College Students' Attachment to Country, Family, Ethnicity, Religion, and University Before and After September 11, 2001

Three classes of introductory psychology students at the University of Pennsylvania completed a survey including several measures of group identification on 20 March 2001, 15 September 2001, and 24 March 2003. Importance of country and university were rated higher four days after the 9/11 terrorist attacks than six months before or 18 months after. Scores on a 9-item scale of identification with country were higher immediately after 9/11 than at the other two assessments. Four theories (group dynamics, CORFing, TMT, SIT) are considered; none predicts the whole pattern of results observed. Discussion highlights group dynamics theory for understanding the increase in identification with country and introduces the possibility that the increase in identification with university might have been a response to experiencing 9/11 as loss of control. Discussion also highlights the value of assessing level of identification with multiple identity groups in order to see the complexity of identity dynamics.     

Is television traumatic? Dreams, stress, and media exposure in the aftermath of September 11, 2001

The terrorist attacks of September 11, 2001, were traumatic for people living throughout the United States. It has been suggested that people living far from the attacks experienced increased stress because of their exposure to the terrorist events via the media, particularly via television. Following a traumatic or stressful event, individuals may have dreams that reflect that experience. As part of a course on dreaming, individuals recorded their dreams both prior to and following the terrorist attacks of September 11, 2001. On September 12, these same individuals reported their activities and media exposure the previous day. Results revealed (a) changes in dream features following the attacks and (b) a strong relation between exposure to the events on television and changes in dream features after the attacks. Because of the study's within-subjects design, the results provide evidence for a direct association between television viewing and subsequent increases in stress and trauma.     

College Students and Community Service: Who,With Whom,and Why?

The community service volunteer vs. nonvolunteer status of 124 college students was examined in relation to motivation, gender, extraversion-introversion, and social anxiety. Volunteers and female students were hypothesized to have higher levels of motivation to participate than were nonvolunteers and males, and to have higher levels of interest in volunteering. The data for volunteer status and gender were significant only with respect to interest in volunteering, with volunteers and females significantly more interested in volunteering than were nonvolunteers and males. Gender differences were also found for volunteering style preference and participation within particular volunteer groups. Volunteers were also hypothesized to have lower levels of extraversion and higher levels of social anxiety than nonvolunteers because socially anxious introverts were thought to seek the anxiety-reducing structure of a volunteer activity. This hypothesis was not supported.     

Changes in attitudes towards war and violence after September 11, 2001

Two inter-related studies examined the effect of the September 11, 2001, terrorist attacks on attitudes towards war and violence. A three-wave between-subjects analysis revealed that attitudes towards war became more positive after September 11, 2001 and remained high over a year afterwards. Self-reported trait physical aggression also rose after September 11. Attitudes towards penal code violence (PCV) became more positive immediately after September 11, but were somewhat reduced a year afterward. A two-wave within subjects study revealed that war attitudes became even more positive at 2 months post-September 11. Attitudes towards PCV became less positive during this time period, but only for women. Other aggression-related attitudes were not affected in either study. These studies demonstrate that a large-scale event can change attitudes, but those attitudes must be directly relevant to the event.     

Correlates of compassion fatigue and burnout in chaplains and other clergy who responded to the September 11th attacks in New York City

Participants at a June 2002 conference about the September 11th attacks were tested for compassion fatigue, compassion satisfaction, and burnout. The sample consisted of 343 clergy, including 97 chaplains. A total of 149 (43.4%) of the participants had responded as disaster-relief workers following the September 11th attacks. The number of hours clergy worked with trauma victims each week was directly related to compassion fatigue among responders and non-responders. Compassion fatigue also was positively related to the number of days that responders worked at Ground Zero, while disaster-relief work with the American Red Cross reduced compassion fatigue and burnout. Clinical Pastoral Education tended to decrease compassion fatigue and burnout and increase compassion satisfaction in both responders and non-responders. Burnout was inversely related to age in both groups.     

Posttraumatic stress disorder in the general population after mass terrorist incidents: considerations about the nature of exposure

Epidemiologically, disasters represent multiple forms of possible exposures, including exposure type (eg, natural versus human-made), intensity, and duration. It has been suggested that the consequences of human-made disasters (eg, terrorist incidents) may be more severe than those of natural disasters; recent evidence suggests that there may be a high prevalence of posttraumatic stress disorder (PTSD) among both direct survivors of such attacks and in the general population. Several studies after the September 11, 2001, terrorist attacks found that the prevalence of PTSD was higher in New York City than it was in the rest of the US and that there was a substantial burden of PTSD among persons who were not directly affected by the attacks. This raises important questions about the meaning of "exposure" to a disaster. Using data from an assessment of PTSD in the first 6 months after September 11th we considered the nature of the PTSD experienced by persons who were not directly affected by the September 11th attacks. These data suggest that persons in the general population may have clinically important posttraumatic stress symptomatology after a mass terrorist incident. Future research should consider mechanisms through which persons in the general population may be at risk for PTSD after such incidents.     

University Support for Student Volunteering in England: Historical Development and Contemporary Value

This article draws on a major study of student volunteering based on case studies of six Higher Education Institutions (HEIs) selected to represent the diversity of the higher education sector in England. The study finds that students contribute significantly to university life and to the wider community through both formal and informal volunteering. However in this paper we consider the challenges and problems with the organisation of student volunteering. Our research finds that students who were supported by their university to volunteer reported better experiences of volunteering and identified greater impacts on their personal development, soft skills, employability and community awareness. In this paper we challenge the tendency of some policy makers and practitioners to view student volunteering as an automatic ‘win, win, win’—for students, for universities and for communities. Rather we explore how without adequate support, management and opportunities for reflection and placing volunteering in wider social context, student volunteering can fail to benefit any of these groups. The paper outlines the development of institutional support for volunteering by students before assessing the value such support has for student volunteers today.