Transferring More than Learned in Training: Employees' and managers' (over)generalization of skills

Across two studies, we examine the extent to which individuals accurately report their learning and transfer in a training context. In Study 1, we examine self (subordinate) and supervisory estimations of training transfer, 6–12 weeks after employees (subordinates) attended training in an organization in the United States. Using ratings of skills unrelated to training programs attended, we compared managers' and employees' ratings to determine the extent to which respondents report skill overgeneralization. Individual differences and skill visibility were examined as predictors of training transfer overgeneralization. Subordinates, particularly those high on conscientiousness, agreeableness, and emotional stability, are more likely to report transfer in areas not covered in training. Conversely, when managers rate skills, which are used in their subordinates' day‐to‐day activities (more observable, visible, or transparent skills), training transfer estimates are more accurate. In Study 2, we determine that conscientiousness is the main factor driving raters' overgeneralization (for self‐ratings), and we further demonstrate that other personality dimensions – insecurity and perfectionism – accentuate the influence of conscientiousness on trainees' overgeneralization. From a practical standpoint, employers need to be aware of potential for biases in training transfer ratings when evaluating training transfer, particularly for employees with specific personality characteristics and for those who are in jobs with low skill visibility.     

Identification and meta-analytic assessment of psychological constructs measured in employment interviews

There has been a growing interest in understanding what constructs are assessed in the employment interview and the properties of those assessments. To address these issues, the authors developed a comprehensive taxonomy of 7 types of constructs that the interview could assess. Analysis of 338 ratings from 47 actual interview studies indicated that basic personality and applied social skills were the most frequently rated constructs in this taxonomy, followed by mental capability and job knowledge and skills. Further analysis suggested that high- and low-structure interviews tend to focus on different constructs. Taking both frequency and validity results into consideration, the findings suggest that at least part of the reason why structured interviews tend to have higher validity is because they focus more on constructs that have a stronger relationship with job performance. Limitations and directions for future research are discussed.     

Relations between personality,knowledge, and behavior in professional service encounters

We report two studies that tested hypotheses about relations between personality, knowledge about service encounters, and performance in service encounters. A novel method for measuring knowledge was used. In one study, we measured undergraduates' personality, knowledge, and skill in handling service encounters in jobs performed by human factors professionals. The other study reanalyzed data reported by Motowidlo, Crook, Kell, and Naemi about volunteers' personality, knowledge about volunteer service encounters, and job performance. Both studies found that knowledge about service encounters is correlated with effectiveness in service encounters, even when effects of personality are controlled. Conscientiousness was correlated with this knowledge. We discuss implications of personality in the development of knowledge about effective behavior in social situations at work.     

工作满意度、情感承诺和工作投入对工作技能评价结果的影响

通过对从事人力资源管理工作的公务员、软件工程师、网络编辑和报纸广告销售人员四个职业的272名任职者调查数据的层次回归分析,文章发现控制了职业和人口统计学变量的影响之后,工作满意度、情感承诺和工作投入三个工作态度变量对工作技能的重要性和水平评价有显著影响。进一步对比发现,工作满意度对于技能的重要性和水平评价的影响效应较大。该研究对多个职业的分析结果拓展了人们对工作分析结果影响因素的认识,并对未来工作分析研究和实践有重要的启示作用     

Progress Toward Understanding the Structure and Determinants of Job Performance: A focus on task and citizenship performance

Job performance criterion models have become more popular and more often investigated. The current research adds to this literature by testing performance models focusing on ability and personality predictors of task and citizenship job performance. Air traffic controllers (N = 928) completed cognitive ability and personality predictor measures, were administered a performance test assessing two possible mediators, and were evaluated using supervisor and peer ratings of two task performance, one citizenship performance, and an overall performance dimension. Path analyses largely confirmed that ability predicts primarily task performance and personality predicts primarily citizenship performance. The mediation related to task knowledge and skill on the task performance side was confirmed, and the overall fit of the performance models was quite good. Discussion focuses on how the present research furthers progress toward mapping relations among individual differences and individual performance constructs, beyond using overall performance as the endogenous performance variable.     

Prediction of situational awareness in F-15 pilots

Situational awareness (SA) is a skill often deemed essential to pilot performance in both combat and noncombat flying. A study was conducted to determine if SA in U.S. Air Force F-15 pilots could be predicted. The participants were 171 active duty F-15 A/C pilots who completed a test battery representative of various psychological constructs proposed or demonstrated to be valid for the prediction of performance in a wide variety of military and civilian jobs. These predictors encompassed measures of cognitive ability, psychomotor ability, and personality. Supervisor and peer ratings of SA were collected. Supervisors and peers showed substantial agreement on the SA ratings of the pilots. The first unrotated principle component extracted from the supervisor and peer ratings accounted for 92.5% of the variability of ratings. The unrotated first principal component served as the SA criterion. Flying experience measured in number of F-15 hours was the best predictor of SA. After controlling for the effects of F-15 flying hours, the measures of general cognitive ability based on working memory, spatial reasoning, and divided attention were found to be predictive of SA. Psychomotor and personality measures were not predictive. With additional F-15 flying hours it is expected that pilots would improve their ratings of SA.     

Effects of Personality Characteristics on Knowledge,Skill, and Performance in Servicing Retail Customers

This study tested the idea that some personality variables are related to interpersonal aspects of job performance primarily through interpersonal knowledge and skill, just as cognitive ability has been shown to be related to technical aspects of job performance primarily through technical knowledge and skill. We measured personality factors, cognitive ability, customer service knowledge (through a structured interview), customer service skill (through role‐play simulations), and customer service performance (through supervisory ratings) in a sample of 140 retail store associates. As expected, results showed that interpersonally oriented personality characteristics are related to customer service knowledge even when effects of ability, conscientiousness, and experience are taken into account, and that customer service knowledge and skill together carry the indirect effects of personality characteristics, ability, and experience to customer service performance. We also found that conscientiousness moderates the relation between knowledge and performance such that knowledge predicts performance best for people who are highly conscientious.     

A Multi‐Source,Multi‐Study Investigation of Job Performance Prediction by Political Skill

Political skill is a social effectiveness construct with a demonstrated capacity to predict job performance. However, because performance prediction research in this area to date has made exclusive use of self‐reports of political skill, and due to frequent distrust of self‐ratings of constructs in important personnel decisions, there is a need to investigate how multiple alternative sources of political skill and job performance measures relate, thus raising both theoretical and methodological issues. In three studies, employing a triadic data collection methodology, and utilising both cross‐sectional and longitudinal designs, this research tested the hypotheses that employee political skill, measured from the perspective of employees' assessor A, will positively predict job performance rated by assessor B (i.e. Hypothesis 1a), and vice versa, that employee political skill measured by assessor B will predict job performance ratings measured by assessor A (i.e. Hypothesis 1b).     

Win–Win–Win: The Influence of Company‐Sponsored Volunteerism Programs on Employees,NGOs, and Business Units

Although the number of firms adopting corporate volunteerism programs is rising steadily, very few firms are assessing the benefits of such programs on target groups, such as employees and nongovernmental organizations (NGOs), and identifying the conditions under which benefits to the various groups are maximized. This study addresses both by examining the conditions of employees’ corporate volunteer assignments that lead to increased employee engagement, sustainability of the volunteers’ project within the NGO, capability development for the business unit, and employees’ continuation of volunteerism. Using a longitudinal and multisource design, responses from 116 corporate volunteers from a global pharmaceutical organization are matched with responses from their NGO managers and their business unit managers at 3 points in time: at the start of the volunteer assignment, at the end of the assignment, and 6 months after the completion of the assignment. Across these outcomes, we found that employees’ volunteer assignments are most valuable when they are international, when the volunteers perceive that their projects contribute meaningfully the NGO's functioning, when volunteers have professional skills (and are able to use them), when there are opportunities for skills to be developed that can be applied in the volunteers’ regular work role, and when the NGOs have tangible resources to sustain the volunteers’ projects.     

Personality Correlates of Assessment Center Consensus Competency Ratings: Evidence from Russia

Controversy has revolved around whether assessment center ratings have construct validity to measure intended dimensions of managerial performance. In contrast to much recent research on the internal structure of assessment center ratings, the present studies investigated the relationship of final competency ratings derived by consensus discussion with external questionnaire measures of personality characteristics. Expanding on previous studies showing correlations of dimension scores in relation to individual trait measures, this study investigated the relationship of complex competencies with both single personality traits and with composites of personality traits. Evidence from two samples of managers in Russia shows that final competency ratings are related to predicted composites of personality factors more consistently than to single factors. Taken together, these findings provide evidence that assessment center ratings derived by consensus discussion show construct validity in relationship with predicted composites of personality characteristics.     

Relations Between Contextual Performance,Personality, and Occupational Advancement

Two studies investigated relations between supervisors' evaluations of contextual performance and personality characteristics in jobs where opportunities for advance- ment were either absent or present. The first study examined performance in entry- level jobs where advancement, in general, was precluded; employees (N = 214) completed the Hogan Personality Inventory (HPI) as applicants and subsequently were rated by their supervisors for contextual performance. Results indicated that conscientiousness-measured by HPI Prudence scores-was significantly related to ratings of Work Dedication and Interpersonal Facilitation, which are dimensions of contextual performance. The results were corroborated in an independent sample. In the second study, employees (N = 288) in jobs with opportunities for advancement completed the HPI and their supervisors provided ratings for contextual performance. Results indicated that ambitiodsurgency-measured by HPI Ambition scores-pre- dicted contextual performance. These results also were confirmed in a second sample. Relations between personality and contextual performance are explained by the motives of cooperation-getting along-and status-getting ahead.     

Do Impression Management Scales in Personality Inventories Predict Managerial Job Performance Ratings?

Theorists have argued that impression management scales should predict job performance in jobs where interpersonal interactions are important. This research examined the correlation between impression management scale scores and overall job performance as well as its component dimensions for managerial jobs (one type of job requiring considerable interpersonal interaction). First, a meta‐analysis was conducted to determine the relationship between impression management scale scores and overall managerial performance. Results indicated that the correlation was .04 (k = 17, N = 20,069) for managers. Two additional studies were conducted to investigate the relationship between impression management and specific facets or dimensions of managerial performance. In one of these two studies, the relationships between impression management scores and supervisory ratings on 24 performance facets were investigated for 826 managers. Criterion‐related validities ranged from ‐.06 to .07. In the second study, correlations of an impression management scale with ratings on 22 dimensions of performance were examined using a sample of 257 executives. The validities ranged from .01 to .11. There appears to be little evidence that impression management scales predict job performance in at least one job category where interpersonal interactions are important (management). Potential relevance of these results for understanding social desirability in personality measurement for personnel selection is discussed.     

Perceived sex differences in managerially relevant characteristics

A national sample of 884 male managers completed a survey of managerially relevant perceived sex differences. Females were rated lower on the following scales: (a) aptitudes, skills, and knowledge; (b) motivation and job interest; (c) temperament; and (d) work habits and attitudes. Moreover, lower ratings of women were prevalent among males in a variety of jobs, organizations, and industries.     

Psychometric intelligence and adaptive competence in rural Philippine children

Psychometric intelligence and adaptive competence constructs were compared in 5-to 7-year-old children in a rural Philippine barrio. Individual psychometric subtests of intelligence, indigenous with respect to content, and a form for obtaining adults' ratings of children's adaptive competencies (skill in, or adaptation to, the natural and social demands of their environment) were developed. Acceptable reliabilities, increases in performance with age, and reasonable patterns of scale intercorrelations indicate that the two ecologically relevant measures are reasonably reliable and construct-valid operationalizations of the psychometric intelligence and adaptive competence constructs. Concurrent validities of the psychometric intelligence subtests versus school grades demonstrate the meaningfulness of the psychometric intelligence construct in this setting and associate it with “scholastic aptitude,” as in Western settings. Verbal/intellective aspects of adaptive competence—as compared to the children's competence in everyday barrio skills and responsibilities (e.g., domestic and livelihood tasks, personal-care functions)—were found to be more related to school performance and psychometric intelligence.     

Managerial Work, Job Analysis, and Holland's RIASEC Vocational Environment Dimensions

We examined relations between the environmental dimensions underlying Holland's theory of vocational choice and skill requirements, context characteristics, and task frequency ratings for managerial jobs. The Holland environmental constructs were measured by the recently developedPosition Classification Inventory(PCI). The task, skill requirement, and context variables were measured using traditional job analysis surveys. Ten judges provided estimates of the expected correlations between the job analysis variables and the Holland constructs. The profile of observed correlations was generally consistent with the judges’ expectations based on Holland's theory, providing support for both that framework and the construct validity of the PCI. The one Holland dimension for which the data were least consistent with predictions was “Realistic.” Results provide a detailed picture of the work content, skills, and context variables within managerial work that are likely to be associated with the RIASEC dimensions. Implications for management development are discussed.     

Are observer ratings of applicants’ personality also faked? Yes,but less than self‐reports

Although self‐report personality tests are a comparatively cheap and easy‐to‐administer personnel selection tool, researchers have criticized them for not predicting enough criterion‐related variance. Researchers have suggested using observer‐ratings of personality (e.g., as part of a reference check from a supervisor) because observer‐ratings have been reported to be more predictive. However, it is theoretically and empirically unclear whether supervisors also engage in faking (the intentional distortion of responses). Study 1 explored faking among managers who were first asked to imagine that a subordinate had to leave his/her job for private reasons and then to rate the personality of the subordinate. A week later, managers rated their subordinates honestly. A repeated‐measures MANOVA indicated that managers did fake. Study 2 (among supervisors of working students) replicated the above findings but also showed that there is less faking in supervisor‐ratings than in self‐ratings. Furthermore, we found no evidence that the validity of personality scales for predicting academic performance depends on self‐ versus observer‐ratings or on an applicant versus an honest condition. These two studies thus show that practitioners should not equate personality ratings obtained from observers in a selection context with honest personality ratings.     

Triarchic Model Personality Traits and Their Impact on Mock Juror Perceptions of a White-Collar Criminal Defendant

The triarchic model of psychopathy proposes that this personality disorder is composed of 3 relatively distinct constructs: meanness, disinhibition, and boldness. Although the first 2 components are widely accepted, boldness has generated considerable theoretical debate concerning its relevance—largely due to its association with various ostensibly adaptive characteristics and socially desirable behaviors (e.g., self-reported heroism). But is being bold actually perceived by others as an intrinsically adaptive, socially desirable personality trait? We investigated this question using a novel approach—a jury simulation study that manipulated the level of triarchic traits exhibited by a white-collar criminal. More specifically, 330 community members read a vignette in which the defendant's degree of boldness and disinhibition was manipulated and then provided sentence recommendations and other evaluative ratings. As hypothesized, manipulating boldness and disinhibition resulted in more negative views of the defendant, with the boldness manipulation more consistently predicting higher global psychopathy, “meanness,” and “evil” ratings. Surprisingly, neither manipulation predicted sentence recommendations, although higher global psychopathy ratings did correlate with more punitive sentence recommendations. The presence of personality traits construed in some contexts as advantageous or socially desirable can be perceived as more dysfunctional and undesirable in other contexts—particularly when they cooccur with criminal behavior.     

When fit is fundamental: performance evaluations and promotions of upper-level female and male managers

Using archival organizational data, the authors examined relationships of gender and type of position (i.e., line or staff) to performance evaluations of 448 upper-level managers, and relationships of performance evaluations to promotions during the subsequent 2 years. Consistent with the idea that there is a greater perceived lack of fit between stereotypical attributes of women and requirements of line jobs than staff jobs, women in line jobs received lower performance ratings than women in staff jobs or men in either line or staff jobs. Moreover, promoted women had received higher performance ratings than promoted men and performance ratings were more strongly related to promotions for women than men, suggesting that women were held to stricter standards for promotion.     

Measuring Customer Service Orientation Using a Measure of Interpersonal Skills: A Preliminary Test in a Public Service Organization

Organizations are placing increased emphasis on identifying individuals with customer service orientation. In the present investigation we test whether interpersonal skills, as measured through Holland and Baird's (1968) Interpersonal Competence Scale, provides a narrow, yet valid, measure of customer service orientation. Data were collected from a sample of bus transit operators. Interpersonal skills was positively related to operator self-reported performance, but was not related to supervisor ratings or objective measures of performance. Implications for the study and use of broad versus narrowly defined personality constructs in organizational settings are discussed.