负面情绪和说服策略对品牌关系再续意愿的影响

营销学和心理学的已有研究表明, 负面情绪会影响信息处理过程。因此, 企业在品牌关系再续的实践中, 必须结合消费者负面情绪来选择适当的说服策略。基于此, 通过区分反驳型说服策略和诊断型说服策略, 并将其联结于消费者的情绪特点(情绪类型与情绪强度), 经由两个实验探讨了不同情绪特点的消费者对两种说服策略的反应。实验一初步证明了负面情绪类型(后悔和生气)调节说服策略对原谅的影响。实验二证明了负面情绪强度(低和高)调节说服策略对原谅的影响, 并进一步检验了实验一的结论。即当负面情绪强度低时, 负面情绪类型的调节作用不显著; 但是, 当负面情绪强度高时, 负面情绪类型的调节作用显著。此外, 两个实验均验证, 根据消费者负面情绪特点, 适当的说服策略有利于消费者原谅品牌, 进而产生品牌关系再续意愿。     

Do Boys Fight and Girls Cut? A General Strain Theory Approach to Gender and Deviance

Research finds that males are more likely to engage in delinquency than females. General strain theory (GST) suggests that males and females experience different emotions in response to strain leading to different deviant outcomes. Tests of GST to account for this issue are mixed, perhaps due to the reliance on measures that fail to take into account the gendered nature of responses to strain. The current study examines the mediation of strain by negative affect in the pathway to deviance using both a measure of externalizing deviance more commonly found among males (fighting) and a measure of internalizing deviance that is more commonly found among females (cutting oneself). Results indicate that emotions mediate some of the impact of strain on deviance and, while the path from strain to emotions is similar for boys and girls, emotions have differential effects on externalized and internalized deviance depending on sex.     

情绪对延迟折扣的影响：现状、机制与展望

延迟折扣研究领域日益重视情绪的影响作用。本文基于三类研究取向对情绪与延迟折扣关系研究进行了回顾。情绪效价和唤醒度均影响延迟折扣,但是研究结果并不一致;具体情绪类型不同,其对延迟折扣影响也存在差异。除此之外,本文就情绪信息理论、情绪动机维度理论和评估倾向理论如何解释延迟折扣进行了详细阐述。未来的研究需要进一步深入考察情绪影响延迟折扣的认知神经机制,从而为延迟折扣的负性情绪效应的干预提供可靠的科学依据。     

社会交往情境中权力和反馈对情绪的影响

以往关于权力是否影响情绪的研究存在结果争议,这意味着可能存在其它因素的作用。本研究基于权力控制理论和社会距离理论,探究了社交情境中权力和反馈对情绪的影响。研究1采用经验取样法收集了140名被试五天内的1706段社交经历,研究2采用实验法考察了148名被试的社交经历。结果表明,权力和反馈对情绪存在交互影响:(1)当个体处于低权力情境时,反馈影响情绪,反馈越积极,情绪也越积极;(2)当个体获得积极反馈时,权力不影响情绪;当个体获得消极反馈时,权力影响情绪,权力越高,情绪相对更积极。本研究有助于厘清以往研究关于权力与情绪关系的争议。     

Self-awareness and the emotional consequences of self-discrepancies

Several self theories explore the effects of discrepant self-beliefs on motivation and emotion. This research intersected two self theories: self-discrepancy theory and objective self-awareness theory. Self-discrepancy theory predicts that ideal and ought discrepancies cause different negative emotions; objective self-awareness theory predicts that high self-awareness will strengthen the relationship between self-discrepancies and emotions. People (N =112) completed measures of self-discrepancies and emotions (dejection, agitation, positive affect, and negative affect). Self-focused attention was manipulated with a large mirror. When self-awareness was low, self-discrepancies had weak, nonsignificant relations to emotion. When self-awareness was high, however, self-discrepancies strongly predicted emotional experience. These effects were general-ideal and ought discrepancies affected emotions because of their substantial shared variance, not their unique variance. Implications for theories of self-discrepancies and emotions are considered.     

The interplay of emotions,elaboration, and ambivalence on attitude–behavior consistency

Previous research on the relationship between attitudinal ambivalence and behavioral prediction mainly focused on the cognitive perspective. This paper introduces the simultaneous roles played by emotions (positive or negative) and elaboration. We find that both emotions and elaboration could moderate the effect of attitudinal ambivalence on attitude–behavior consistency. Furthermore, positive and negative emotions have different psychological mechanisms: positive emotions influence attitude–behavior consistency directly; negative emotions influence attitude–behavior consistency indirectly through elaboration. This article also discusses the theory contribution, marketing implication, and avenues for future research. Copyright © 2016 John Wiley & Sons, Ltd.     

Linking family incivility to workplace incivility: Mediating role of negative emotions and moderating role of self‐efficacy for emotional regulation

The research on work‐related antecedents of workplace incivility (WI) is well‐established, yet relatively less attention has been paid to non‐work‐related experiences as key antecedents to employees’ incivility at work. Drawing upon the incivility spiraling framework and spillover theory, we use a moderated‐mediation model to investigate the impact of employees’ experience of family incivility on their behavioral WI through the mediation of negative emotions and the moderation of self‐efficacy for emotional regulation (SEER). The multisource field data also demonstrate general support for the hypothesized relationships. Findings revealed that negative emotions carry the spiraling effect from family incivility to WI. In addition, SEER moderated the positive direct relationship of experienced family incivility and negative emotions, and indirect association with behavioral WI. These findings have implications for theory and management alike, further suggesting directions for future research.     

Occupational stress,psychological burnout and anxiety

Abstract

For many decades, the stress process was described primarily in terms of negative emotions. However, robust evidence that positive emotions co-occurred with negative emotions during intensely stressful situations suggested the need to consider the possible roles of positive emotions in the stress process. About 10 years ago, these possibilities were incorporated into a revision of stress and coping theory (Folkman, 1997). This article summarizes the research reported during the intervening 10 years that pertains to the revised model. Evidence has accumulated regarding the co-occurrence of positive and negative emotions during stressful periods; the restorative function of positive emotions with respect to physiological, psychological, and social coping resources; and the kinds of coping processes that generate positive emotions including benefit finding and reminding, adaptive goal processes, reordering priorities, and infusing ordinary events with positive meaning. Overall, the evidence supports the propositions set forth in the revised model. Contrary to earlier tendencies to dismiss positive emotions, the evidence indicates they have important functions in the stress process and are related to coping processes that are distinct from those that regulate distress. Including positive emotions in future studies will help address an imbalance between research and clinical practice due to decades of nearly exclusive concern with the negative emotions.     

“Pain is forgotten where gain follows:” The masking effect of positive outcomes on emotional suffering

Previous research has shown that people tend to overstate or understate their past feelings in memory when asked to recall their past emotional experiences. Drawing from cognitive reappraisal theory and mood congruence theory, we presented an integrative explanation that the type of outcome of stressful events influences the magnitude and direction of bias in emotional memory. The results of two studies showed that individuals who succeeded in a postgraduate recruitment interview or a job interview tended to overstate positive emotions and understate negative emotions. In contrast, individuals who failed in an interview understated positive emotions and overstated negative emotions. This phenomenon can be named “pain is forgotten where gain follows.” These results shed light on the controversy between mood congruent theory and the appraisal model as well as application values in intervention research on emotional biases.     

Psychological resilience and positive emotional granularity: examining the benefits of positive emotions on coping and health

For centuries, folk theory has promoted the idea that positive emotions are good for your health. Accumulating empirical evidence is providing support for this anecdotal wisdom. We use the broaden-and-build theory of positive emotions (Fredrickson, 1998; 2001) as a framework to demonstrate that positive emotions contribute to psychological and physical well-being via more effective coping. We argue that the health benefits advanced by positive emotions may be instantiated in certain traits that are characterized by the experience of positive emotion. Towards this end, we examine individual differences in psychological resilience (the ability to bounce back from negative events by using positive emotions to cope) and positive emotional granularity (the tendency to represent experiences of positive emotion with precision and specificity). Individual differences in these traits are examined in two studies, one using psychophysiological evidence, the second using evidence from experience sampling, to demonstrate that positive emotions play a crucial role in enhancing coping resources in the face of negative events. Implications for research on coping and health are discussed.     

The case for positive emotions in the stress process

For many decades, the stress process was described primarily in terms of negative emotions. However, robust evidence that positive emotions co-occurred with negative emotions during intensely stressful situations suggested the need to consider the possible roles of positive emotions in the stress process. About 10 years ago, these possibilities were incorporated into a revision of stress and coping theory (Folkman, 1997). This article summarizes the research reported during the intervening 10 years that pertains to the revised model. Evidence has accumulated regarding the co-occurrence of positive and negative emotions during stressful periods; the restorative function of positive emotions with respect to physiological, psychological, and social coping resources; and the kinds of coping processes that generate positive emotions including benefit finding and reminding, adaptive goal processes, reordering priorities, and infusing ordinary events with positive meaning. Overall, the evidence supports the propositions set forth in the revised model. Contrary to earlier tendencies to dismiss positive emotions, the evidence indicates they have important functions in the stress process and are related to coping processes that are distinct from those that regulate distress. Including positive emotions in future studies will help address an imbalance between research and clinical practice due to decades of nearly exclusive concern with the negative emotions.     

Resilient individuals use positive emotions to bounce back from negative emotional experiences

Theory indicates that resilient individuals "bounce back" from stressful experiences quickly and effectively. Few studies, however, have provided empirical evidence for this theory. The broaden-and-build theory of positive emotions (B. L. Fredrickson, 1998, 2001) is used as a framework for understanding psychological resilience. The authors used a multimethod approach in 3 studies to predict that resilient people use positive emotions to rebound from, and find positive meaning in, stressful encounters. Mediational analyses revealed that the experience of positive emotions contributed, in part, to participants' abilities to achieve efficient emotion regulation, demonstrated by accelerated cardiovascular recovery from negative emotional arousal (Studies 1 and 2) and by finding positive meaning in negative circumstances (Study 3). Implications for research on resilience and positive emotions are discussed.     

Coupling and decoupling of unfairness and anger in ultimatum bargaining

Although previous research has demonstrated the importance of emotions in ultimatum bargaining, this research provides a more direct, convergent test of the role of anger in explaining rejections of unfair offers in ultimatum bargaining. First, using appraisal theory of emotions, this research examines the extent to which the cognitive appraisal of unfairness leads to the emotion of anger, which in turn, drives punitive behavior (i.e., rejection of offers). Second, this research explores the possibility of decoupling the emotion of anger from its antecedent appraisal of unfairness in order to attenuate responders' inclination to reject unfair offers. Third, following the current research tradition that goes beyond a valence‐based approach, we differentiate between the negative emotions of anger and sadness and examine whether it is the specific emotion of anger that is relevant to the cognitive appraisal of unfairness or the general negative valence of the emotion. Copyright © 2008 John Wiley & Sons, Ltd.     

Passion and emotions: The mediating role of cognitive appraisals

Research reveals that harmonious passion leads to more positive emotions than obsessive passion, whereas the opposite result is true with respect to negative emotions. The purpose of this research was to evaluate the role of cognitive appraisals as mediators of the passion-emotion relationships. In Study 1, 227 participants engaged in different sports completed an online questionnaire about their passion for their specific sport, as well as cognitive appraisals and emotions generally experienced during an important game of their sport. Results of a structural equation modeling analysis and an indirect effect test showed that harmonious passion was linked to positive emotions through the mediating role of challenge appraisals, and that obsessive passion was linked to negative emotions through the mediating role of threat appraisals. In Study 2, 194 athletes completed questionnaires before and after a competitive game and focused on cognitive appraisals and emotions experienced during the game. Results of analyses conducted separately in the victory and defeat conditions based on game outcomes supported the model found in Study 1 in the case of defeat for both types of passion, and in the case of victory for harmonious passion only. Obsessive passion was not linked to threat appraisals among victorious athletes. These results suggest that both types of passion trigger different cognitive appraisals that lead to corresponding emotions. Future research is needed to replicate these findings and to better understand the role of passion and cognitive appraisals in emotions experienced in the realm of sports.     

“Violent propensity,strain, and violent intentions: a test of Agnew’s revised conditioning hypothesis”

General Strain Theory’s (GST) mediating and conditioning hypotheses suggest that emotions mediate the strain-crime relationship and that personality traits condition the effects of strain. Individual-level research provides weak-to-mixed support for these hypotheses, leading to calls to revise GST. Yet, the mediating and conditioning hypotheses provide situational predictions which are largely untested at the situational-level. Further, Agnew (2013) recently suggested a modified method of testing the conditioning hypothesis. This research, using factorial survey data from 734 college students, presents a situational test of this revised version of GST. Results are generally, but not fully, supportive of the mediating and conditioning hypotheses. This indicates that Agnew’s most recent theoretical revision may be better suited for capturing the conditioning effect and that it is important to conduct more situational research on GST.     

Do community and autonomy moral violations elicit different emotions?

According to one important set of theories, different domains of immorality are linked to different discrete emotions—panculturally. Violations against the community elicit contempt, whereas violations against an individual elicit anger. To test this theory, American, Indian and Japanese participants (N = 480) indicated contempt and anger reactions (with verbal rating and face selection) to both the types of immorality. To remedy method problems in previous research, community and autonomy violations were created for the same story‐frame, by varying the target to be either the community or an individual. Community and autonomy violations did not differ significantly in the emotion elicited: overall, both types of violations elicited more anger than contempt (and more negative emotion of any kind than positive emotion). By verbal rating, Americans and Indians reported more anger than contempt for both types of violation, whereas Japanese reported more contempt than anger for both types. By face selection, the three cultural groups selected anger more than contempt for both types of violation. The results speak against defining distinct domains of morality by their association with distinct emotions.     

A general strain theory of intimate partner homicide

Men and women who kill an intimate partner experience qualitatively different situations and emotions in the months and weeks preceding the homicide event. Theoretical explanations of intimate partner homicide are either gender-specific or gender-neutral, and, as such, fail to take these gender differences into account. This article extends current theory by presenting a general strain theory of intimate partner homicide. General strain theory suggests that men and women who kill an intimate partner experience different types of strain and emotions, and that homicide occurs in response to these experiences. This application not only affords gender-sensitivity, but also incorporates negative emotions (often neglected by other theory-building), explains coping mechanisms, and combines proximal and distal etiological factors.     

Coping as a mediator of emotion

There is widespread conviction among health care professionals that coping affects emotion. Yet theory and research have traditionally emphasized the effects of emotion on coping. The present research addresses this imbalance by evaluating the extent to which coping mediated emotions during stressful encounters in two Caucasian, community-residing samples. Subjects' recently experienced stressful encounters, the ways they coped with the demands of those encounters, and the emotions they experienced during two stages of those encounters were assessed repeatedly. The extent to which eight forms of coping mediated each of four sets of emotions was evaluated with a series of hierarchical regression analyses (of residuals). Coping was associated with changes in all four sets of emotions, with some forms of coping associated with increases in positive emotions and other forms associated with increases in negative emotions.     

Empathizing With Others’ Pain Versus Empathizing With Others’ Joy: Examining the Separability of Positive and Negative Empathy and Their Relation to Different Types of Social Behaviors and Social Emotions

Existing work linking empathy with social behavior has focused overwhelmingly on empathy for the negative emotions of others. But recent research suggests that feeling along with others’ negative emotions is a capacity distinct from feeling along with others’ positive emotions. In Study 1, we demonstrate the separability of positive and negative empathy by showing that although both relate to some of the same foundational empathic processes, each has a number of distinct correlates. In Study 2 we take an experimental approach and show that encouraging participants to empathize with the positive versus negative emotions of a suffering yet hopeful social group results in distinct patterns of vicarious emotion. Finally, Study 3 shows that although both positive empathy and negative empathy are associated to a similar degree with helping behavior directed toward others in need, positive—but not negative—empathy is related to “everyday” prosocial behaviors aimed specifically at increasing others’ positive emotions (e.g., random acts of kindness). Together, these results provide what to our knowledge is the first demonstration of the causal potency of positive and negative empathy as well as the first evidence that positive and negative empathy relate to different types of social behaviors.     

Suppression of negative and expression of positive emotions: Divergent effects of emotional display rules in a hostile service interaction

Cross-sectional studies have found that demands to express positive emotions have more desirable associations with service providers' well-being and service quality than demands to suppress negative emotions. Despite their potential importance, emotional labour research has not clarified the nature of these differences yet. The present experimental study aimed to investigate the causal effects of demands to suppress negative emotions, demands to express positive emotions, and their interaction in a simulated service interaction. In total, 101 participants were instructed to play the role of a service employee, who had to interact with a dissatisfied and uncivil customer. Participants were randomly given information that the organization expected them to (1) express genuinely felt emotions, (2) suppress negative emotions, (3) express positive emotions, or (4) suppress negative emotions and express positive emotions. Results confirmed that demands to suppress negative emotions decreased well-being, whereas demands to express positive emotions led to a better service quality. Moreover, service quality was only increased if demands to express positive emotions were not supplemented by demands to suppress negative emotions. These findings suggest that not only demands to express positive emotions can reduce the cost/benefit ratio of emotional labour, but also organizations should avoid imposing demands to suppress negative emotions.