Understanding Applicant Withdrawal: Can organizations prevent it and should they even try?

The process of applicant self‐selection has received significant attention in the academic literature. However, scant attention has been devoted to parsing out controllable from uncontrollable reasons for applicant withdrawal. At a most basic level, recognition and management of the problems impeding test availability to an applicant is a starting point. This research aimed to gain a better understanding of why applicants withdraw from the selection process, after application, by investigating differential reasons for withdrawal based on minority status and test accessibility for individual applicants. This was accomplished by surveying applicants of an entry‐level position within a variety of locations. The results indicate that the reasons for withdrawal are best described as obstructions (e.g., distance to testing facility) and are based less upon differences between minority subgroup and cognitive evaluations/attributions concerning the suitability of the focal position.     

APPLICANT WITHDRAWAL: THE ROLE OF TEST-TAKING ATTITUDES AND RACIAL DIFFERENCES

The role of test-taking attitudes in the decisions of applicants to withdraw from a selection process was examined. Measures of test-taking attitudes were administered to 3,290 police officer applicants. Interviews were conducted with 618 applicants who withdrew from the selection process. Comparative anxiety, motivation, and literacy scales were found to predict withdrawal, but the effects were quite small. African-Americans were more likely to withdraw. Small race differences were found on test attitude scales. The requirement of taking a test was not a major factor in applicant withdrawal; procedural fairness and several other factors appeared to play a greater role. A model of applicant withdrawal is proposed based on the qualitative data from applicants who withdrew.     

Can Changes in Differential Dropout Rates Reduce Adverse Impact? A Computer Simulation Study of a Multi‐wave Selection System

A simulation was used to explore the effects of variations in the rate at which applicants drop out of selection processes on racial differences in selection outcomes. Archival data was used to simulate a realistic range of selection scenarios in which test score differences between groups and selection ratios varied. The basis for dropping out was manipulated in two separate studies. Study 1 simulated dropout decisions that occurred at random within racial subgroups; in this study, dropout rates of minority versus White candidates were varied. Study 2 examined dropout decisions that occurred as a function of test scores. Results from both studies showed that mean test score differences between White and minority applicants have the largest influence on adverse impact. Interventions designed to reduce the tendency of minority applicants to withdraw from selection are likely to have, at best, small effects on the adverse impact of selection tests.     

Visible minority applicant concerns and assessment of occupational role in the era of community‐based policing

Attempts to recruit minority officers are an integral component of community‐based policing initiatives in Western democracies. To better understand how to optimize these initiatives, 80 African‐Canadian police applicants were surveyed for perceptions of occupational role, career aspirations and obstacles to minority recruitment. Although service to the Black community was a high priority, applicants reported this goal as secondary to providing service regardless of ethnicity. Further, applicants reported they would be as effective policing the White community and more effective policing the Black community than their White counterparts. Racial prejudice on the part of police officers and society were viewed as the most significant obstacles to minority recruitment. Two tests of potential perceptual distortions indicated that applicants perceived African‐Canadian acquaintances to be more frequent targets of police discrimination than they were as individuals, and perceived themselves as relatively less alienated from the police than were the police from their group. Discussion focuses on obstacles to minority recruitment, the fit between applicants' attitudes and the demands of modern policing, and the potential impact of a more ethnically diverse force for police–minority relations. Copyright © 1999 John Wiley & Sons, Ltd.     

Who's Watching the Race? Racial Salience in Recruitment Advertising1

A recent finding (Thomas & Wise, 1999) suggested that the race of organizational representatives may be more important to minority applicants than to White applicants. Consequently, this study empirically examines the impact of race in recruitment advertising on applicant attraction. Participants (N= 194) were recruited in 3 field settings and were exposed to recruitment literature varying the race of a depicted organizational representative. Results indicate that Black and Hispanic participants were more attracted when minority representatives were depicted; White participants' reactions were unaffected by representative race. Moreover, the extent to which participants believed themselves to be similar to the representative fully mediated the effect for minority participants.     

Analyzing Judgments of Ethnically Diverse Applicants During Personnel Selection: A study at the Dutch police

A judgment‐analysis study was used to investigate assessors' judgment processes, evaluating ethnic minority vs ethnic majority applicants. Sixteen ethnic majority assessors judged 5089 applicants during the Dutch police officer selection procedure, with each assessor judging 30 ethnic minority applicants minimally. Information from an employment interview, an assessment center, and a Big Five personality test were combined into a final selection advice. Results showed that as much as or more information sources were used to judge ethnic minority than ethnic majority applicants. Furthermore, a larger number of irrelevant cues were used for the judgment of ethnic minority applicants. Finally, when judging ethnic minority applicants, assessors based their decision to a lesser extent on their own ratings than on ratings of others.     

Communicating the reasons for social rejection

Two studies examined the pattern of reasons given for rejecting dates and how they reflect concerns of the rejector. Study One examined retrospective accounts of rejection. Rejectors often reported withholding the reason for rejection from the rejected person. A content analysis of the reasons communicated to rejected persons was performed using Weiner's (Journal of Educational Psychology, 1979, 71, 3–25) attributional dimensions of locus, controllability, and stability. The stated reasons were found to be primarily impersonal, uncontrollable, and unstable. Study Two examined rejectors' willingness to communicate certain types of reasons. The true, privately held reasons for turning down dates were systematically varied as to locus, controllability, and stability. The types of reasons subjects offered to rejected persons were consistent with Study One. Reasons for refusal were less likely to be revealed when they related to the appearance or personality of the rejected person, particularly when the personal reasons were uncontrollable and stable. Rejectors were not as forthright when they controlled the reason for rejection as when they lacked control. The rejectors' actions were interpreted as being self-presentational, reflecting concerns about rejected persons' emotional reactions, expectancies for the future of the relationship, and blame for rejection.     

What you expect is not always what you get: The roles of extremity, optimism, and pessimism in the behavioral confirmation process

Do pessimists and optimists elicit the very behavior they expect from others? What if their expectations are fairly extreme? Using a simulated job interview paradigm, evidence was found for behavioral confirmation of generalized future-event expectancies (optimism/pessimism) and for the moderating role of extremity. Interviewers with nonextreme expectancies gathered information in an expectancy-biased fashion and elicited expectancy-confirming behavior from applicants. However, as interviewer expectancies became more extreme, these effects were attenuated. Further evidence suggested that extremity is associated with effortful correction processes and awareness of bias. Interestingly, pessimistic applicants were more strongly influenced by interviewers’ expectancies than were optimistic applicants. The current study extends research on the social-cognitive consequences of generalized future-event expectancies and extremity to the behavioral domain.     

Engagement,procedural fairness,and perceived fit as predictors of applicant withdrawal intentions: A longitudinal field study

The current study draws upon image theory to identify predictors of applicant withdrawal intentions and behavior. Applicants from a U.S. manufacturing organization completed measures of engagement, procedural justice, perceived fit, offer expectancy, perceived alternatives, and withdrawal intentions. Results indicate that withdrawal intentions were lower when candidates were more engaged in the selection process, perceived a higher level of procedural justice in the application process, perceived a greater degree of fit, and had higher offer expectancies. Additionally, the person–job fit–withdrawal intentions relationship was moderated by perceived alternatives such that this relationship was strongest when candidates reported having more alternatives. Withdrawal behavior was significantly predicted by person–organization fit, engagement, and withdrawal intentions. These results suggest that withdrawal intentions may be reduced via the development of engaging and procedurally fair selection procedures that help candidates determine their fit with the job and the organization.     

Predicting applicant withdrawal: An expectancy theory perspective

The purpose of this study was to examine the predictors of withdrawal from the job application process. To this end, this study used expectancy theory as its theoretical framework. Using data from 5,346 applicants to an entry-level military position in a large European military organization, results indicated that a positive change in job attraction, applicant emotional stability, and conscientiousness, and the amount of information and self-efficacy regarding selection procedures all had negative relationships with applicant withdrawal. The variables, which had a positive relationship with applicant withdrawal, included time interval after the application and perceptions of alternative employment opportunities. In addition, self-reported reasons for withdrawal were also examined, which included scheduling conflicts, problems with completing the application documents, and losing interest in the job. Both theoretical and practical implications of the findings are discussed.     

“Unskilled” Workers: Social Skills Stereotypes Affect Evaluations of Biracial Job Applicants

Why do Black/White workers earn wages similar to Black workers ($6.30 less per hour than White workers), despite encountering less negative, anti-Black sentiment from others? We propose that Black/White workers must contend with stereotypes suggesting that biracial people are socially unskilled. In the present study we observed that, regardless of whether job candidates were rejected for external reasons (interviewer prejudice) or whether candidates acted in undesirable ways (claimed discrimination), participants rated Black/White applicants as less socially skilled and as more likely to have demonstrated poor interview skills than Black applicants. Implications for biases against hiring biracial people are discussed.     

What's in a Name? A Multiracial Investigation of the Role of Occupational Stereotypes in Selection Decisions

Bertrand & Mullainathan (2002) found evidence that race-typed names can have a significant influence on the evaluation of résumés. The current study expanded on their research by manipulating both the race (Asian American, Black, Hispanic, White) and quality of the résumé (high, low), and by considering occupational stereotypes as an explanatory mechanism. White male participants ( N =155) read a fictitious résumé, evaluated the applicant, and judged his suitability for jobs. The results revealed that Asian American individuals were evaluated highly for high-status jobs, regardless of their résumé quality. White and Hispanic applicants both benefited from a high-quality résumé, but Black applicants were evaluated negatively, even with strong credentials. Results of mediation analyses demonstrated that occupational stereotypes accounted for the relationship between race and evaluations of applicants.     

Rejection as a call to arms: inter-racial hostility and support for political action as outcomes of race-based rejection in majority and minority groups

Both majority and minority group members fear race-based rejection, and respond by disparaging the groups that they expect will reject them. It is not clear, however, how this process differs in minority and majority groups. Using large representative samples of White (N= 4,618) and Māori (N= 1,163) New Zealanders, we found that perceptions of race-based rejection predicted outgroup negativity in both groups, but in different ways and for different reasons. For White (but not Māori) New Zealanders, increased intergroup anxiety partially mediated the relationship between cognitions of rejection and outgroup negativity. Māori who expected to be rejected on the basis of their race reported increased ethnic identification and, in part through this, increased support for political action benefiting their own group. This finding supports collective-action models of social change in historically disadvantaged minority groups.     

Antecedents and Potential Moderators of the Relationship Between Attitudes and Hiring Discrimination on the Basis of Sexual Orientation

A sample of 236 undergraduates (most of whom were White women) rated resumes in which gender, masculinity/femininity, and sexual orientation were manipulated while qualifications were kept constant. Overall, participants rated lesbian and gay male applicants less positively than heterosexual male applicants, but more positively than heterosexual women. Religiosity, beliefs in traditional gender roles, beliefs in the controllability of homosexuality, and previous contact with lesbians and gay men were related to attitudes toward lesbians and gay men, which was in turn related to beliefs about employing them. Several factors were hypothesized to moderate the relationship between beliefs about employing lesbians and gay men and discrimination, although the expected relationships were not found. Implications and directions for future research are discussed.     

Combining cognitive and noncognitive predictors and impact on selected individual demographics: An illustration

Research presented illustrates the impact on the demographic makeup of selected applicants when using a composite of cognitive predictors for selection compared to a composite of cognitive and noncognitive predictors. A large sample of American college applicants was used to simulate selection across a wide range of selection ratios using the two composites. Selection rates for Black individuals generally increased and Asian American selection rates generally decreased when the cognitive and noncognitive composite was used compared to the use of the cognitive composite. Results demonstrate that adding noncognitive predictors to a selection process utilizing cognitive predictors can have some beneficial impact on selection rates for some demographic groups, but does not eliminate the detrimental impact resulting from using cognitive predictors for some minority groups.     

Better explaining the benefits why AI? Analyzing the impact of explaining the benefits of AI-supported selection on applicant responses

Despite the increasing popularity of AI-supported selection tools, knowledge about the actions that can be taken by organizations to increase AI acceptance is still in its infancy, even though multiple studies point out that applicants react negatively to the implementation of AI-supported selection tools. Therefore, this study investigates ways to alter applicant reactions to AI-supported selection. Using a scenario-based between-subject design with participants from the working population (N = 200), we varied the information provided by the organization about the reasons for using an AI-supported selection process (no additional information vs. written information vs. video information) in comparison to a human selection process. Results show that the use of AI without information and with written information decreased perceived fairness, personableness perception, and increased emotional creepiness. In turn, perceived fairness, personableness perceptions, and emotional creepiness mediated the association between an AI-supported selection process, organizational attractiveness, and the intention to further proceed with the selection process. Moreover, results did not differ for applicants who were provided video explanations of the benefits of AI-supported selection tools and those who participated in an actual human selection process. Important implications for research and practice are discussed.     

Spontaneous Correction in the Behavioral Confirmation Process: The Role of Naturally-Occurring Variations in Self-Regulatory Resources

Perceivers' tendencies to correct for expectancy-related biases can be affected by experimental manipulations of goals and cognitive resources. In the current research, we examined the role of naturally-occurring, environmentally-produced variations in self-regulatory resources, represented by the time of semester in which college students participated. A pilot study established the association between time of semester and self-regulatory resources. Using a simulated job interview paradigm, interviewers were induced with extreme expectancies regarding their applicants. The effects of expectancy valence depended on time of semester. Interviewers with depleted self-regulatory resources (i.e., late-semester participants) asked expectancy-biased questions, elicited expectancy-confirming behavior from applicants, and formed expectancy-consistent impressions, while their less-depleted, early-semester counterparts did not. The findings suggest that interviewers engaged in spontaneous behavioral and perceptual correction for the biasing influence of extreme expectancies, but only when sufficient self-regulatory resources were available. The discussion focuses on theoretical implications for models of bias correction and applied significance.     

The Nature of Stereotypes II: A Multiple-Process Model of Evaluations1

A model integrating 3 theoretical perspectives regarding how stereotypes influence person perception was tested. The theories included evaluative extremity theories, assumed characteristics theory, and expectancy violation theory. Predictions were assessed by manipulating the ethnicity, personal appearance, and speech style of target job applicants. These applicants were rated by 109 judges. Results showed that: (a) Judges evaluated job applicants far more on the basis of their personal appearance and speech style than on the basis of their ethnicity; (b) the range of evaluations of African American applicants was larger than the range of evaluations of White applicants; and (c) overall, judges evaluated the African American applicants more favorably than the White applicants. Results strongly supported the model integrating the 3 theories. We discuss the applicability of the model to other research and naturalistic situations.     

The Effect of Name on Pre‐Interview Impressions and Occupational Stereotypes: The Case of Black Sales Job Applicants

Name is an important, yet under‐researched racial cue that can affect evaluators' opinions, attitudes, and beliefs about minority job applicants. This study examined a two‐way ANOVA interaction between name and sales job type on White sales professionals' pre‐interview impressions of Black applicants. Results indicated a significant interaction between applicant name and sales job type on pre‐interview impressions. For outside sales jobs, Anglicized‐named applicants received more favorable pre‐interview impressions than did ethnic‐named applicants. In addition, pre‐interview impressions of Anglicized‐named applicants were more favorable for outside versus inside sales jobs. Findings, implications, limitations, and future research directions are discussed.