The Impact of Decision Timing on the Effectiveness of Leaders’ Apologies to Repair Followers’ Trust in the Aftermath of Leader Failure

Purpose

The aim of the present research was to investigate how a negative decision outcome generated by a leader in a hasty, timely, or delayed manner impacts upon the need for, and the effectiveness of apologies to restore followers’ trust.

Design/Methodology/Approach

Data were collected using five studies in which the effects of timing of an incorrect decision on the trust repair process were investigated.

Findings

In the aftermath of a leader’s failure, followers experienced a delayed incorrect decision as a more severe transgression than a hasty or a timely incorrect decision. This effect was mediated by procedural fairness concerns (Study 1). The present findings also revealed an interesting paradox. Specifically, in the delayed condition followers expressed the highest need for an apology (Studies 2 and 3), but at the same time expected an apology to be less effective for enhancing trustworthiness than in the timely and the hasty condition (Study 3). Moreover, we also showed that the actual provision of an apology was effective for restoring both trustworthiness (Study 4) and trust (Studies 4 and 5) in the timely and the hasty condition, but ineffective in the delayed condition.

Implications

The present research shows that when the outcome of a decision is uncertain, it is better to make a decision (too) soon rather than (too) late.

Originality/Value

Despite the ubiquity of timing errors in daily life, our studies are the first to focus on the role of timeliness of decisions in the trust repair process.

     

Children’s Developing Understanding of the Conventionality of Rules

Much research has investigated how children relate to norms taught to them by adult authorities. Very few studies have investigated norms that arise out of children’s own peer interactions. In two studies, we investigated how 5- and 7-year-old children teach, enforce, and understand rules that they either created themselves or were taught by an adult. Children (N = 240) were asked to either invent game rules on their own or were taught these exact same rules by an adult (yoked design). Children of both ages enforced and transmitted the rules in a normative way, regardless of whether they had invented them or were taught the rules by an adult, suggesting that they viewed even their own self-made rules as normatively binding. However, creating the rules led 5-year-old children to understand them as much more changeable as compared with adult-taught rules. Seven-year-olds, in contrast, regarded both kinds of rules as equally changeable, indeed allowing fewer changes to their self-created rules than 5-year-olds. While the process of creating rules seemed to enlighten preschoolers’ understanding of the conventionality of the rules, school-aged children regarded both self-created rules and adult-taught rules in a similar manner, suggesting a deeper understanding of rule normativity as arising from social agreement and commitment.     

Understanding Adorno on ‘Natural-History’

‘Natural-History’ is one of the key concepts in the thought of the Frankfurt School critical theorist Theodor W. Adorno, appearing from his very earliest work through to his very last. Unfortunately, the existing literature provides little illumination as to what Adorno’s concept of natural-history is, or what it is supposed to do. This paper thus seeks to supply the required understanding. Ultimately, I argue that ‘natural-history’ is best understood as a sort of ‘therapeutic’ concept, intended to dissolve certain philosophical anxieties which might otherwise present obstacles to our being able to obtain a critical-theoretical understanding of reality.     

Effectiveness of the Visual–Auditory Shadowing Method on Learning the Pronunciation of Kanji

This study investigates whether the visual–auditory (VA) shadowing method can better facilitate vocabulary learning for learners of Japanese as a second language (JSL) than the visual–visual (VV) shadowing method in K-8 immersion education. Learning vocabulary involves three aspects: meaning, orthography, and pronunciation. The Japanese language has complex orthography and pronunciation. Learners of Japanese need to learn three kinds of orthographic characters: ideographs (kanji) and two kinds of syllabic characters (hiragana and katakana). In addition, because the pronunciation of kanji can vary by context, learners must learn several pronunciations for a single kanji character. This study explores a reasonable way to learn pronunciations of kanji and compares VA shadowing (n = 48) and VV shadowing (n = 47) to investigate which condition better facilitates learning the pronunciation of Japanese ideographs. The analysis suggests that compared to the VV shadowing condition (p < .05), the VA shadowing condition is more effective for Level 3 learners but not for Level 2 or Level 1 learners.     

Toddlers’ Understanding of Peers’ Emotions

The second year of life sees dramatic developments in infants’ ability to understand emotions in adults alongside their growing interest in peers. In this study, the authors used a social-referencing paradigm to examine whether 12-, 18-, and 24-month-old children could use a peer's positive or negative emotion messages about toys to regulate their own behavior with the toys. They found that 12-month-olds decreased their play with toys toward which a peer had expressed either positive or negative emotion compared with play following a peer's neutral attention toward a toy. Also, 18-month-olds did not respond systematically, but 24-month-old children increased their toy play after watching a peer display negative affect toward the toy. Regardless of their age, children with siblings decreased their play with toys toward which they had seen a peer display fear, the typical social-referencing response. The authors discuss results in the context of developmental changes in social understanding and peer interaction over the second year of life.     

On Two Versions of ‘the Surprise Examination Paradox’

In this paper, I consider a popular version of the clever student’s reasoning in the surprise examination case, and demonstrate that a valid argument can be constructed. The valid argument is a reductio ad absurdum with the proposition that the student knows on the morning of the first day that the teacher’s announcement is fulfilled as its reductio. But it would not give rise to any paradox. In the process, I criticize Saul Kripke’s solution and Timothy Williamson’s attack on a key step of the student’s reasoning. I then consider the condemned prisoner case in W. V. Quine’s paper ‘On a So-Called Paradox’. I argue that the prisoner’s reasoning as conceived by Quine is more relevant and reasonable than the student’s argument in the popular version of the surprise examination case. I also argue that Quine’s criticism of the prisoner’s reasoning is correct, and therefore that the condemned prisoner case, and the surprise examination case as well, would not generate any paradox.     

Understanding Undergraduate Plagiarism in the Context of Students’ Academic Experience

Journal of Academic Ethics - Previous research has shown that student plagiarism is the product of interplay between individual and situational factors. The present study examined the relationship...     

A Comparison of Two Group Contingencies on Teachers’ Use of Behavior-Specific Praise

The present study evaluated the effects of two reinforcement contingencies on teacher use of behavior-specific praise (BSP) in the classroom. An alternating treatments design was used to compare the implementation of both an independent and interdependent contingency to increase frequency of BSP delivery. Four general education elementary school teachers and their students participated. Teachers’ use of BSP and general praise, as well as, behavior-specific and general reprimands were evaluated. Data were also collected on students’ levels of academically engaged and disruptive behaviors. Both the independent and interdependent conditions resulted in higher frequencies of BSP and reduced the use of both general and behavior-specific reprimands. Student levels of academic engagement increased while disruption decreased across both contingencies. Results of the present study are discussed in terms of related literature and implications for applied practice.

     

Averintsev’s Archipelago: Towards Understanding the Era of Post-Atheism

Drawing on MacIntyre’s encyclopaedia–genealogy–tradition typology of the humanities, the author describes Averintsev’s project as bringing together the elements of encyclopaedia and tradition. The article identifies three forms of isolationism which are evident not only in ‘post-atheistic’ societies but more widely, and comments on Averintev’s treatment of these.     

Understanding the ‘active’ in ‘enactive’

Much recent work on cognition is characterized by an augmentation of the role of action coupled with an attenuation of the role of representation. This coupling is no accident. The appeal to action is seen either as a way of explaining representation or explaining it away. This paper argues that the appeal to action as a way of explaining, supplementing, or even supplanting, representation can lead to a serious dilemma. On the one hand, the concept of action to which we appeal cannot, on pain of circularity, be a representational concept. Such an appeal would presuppose representation and therefore can neither explain it nor explain it away. On the other hand, I shall argue, if the concept of action to which we appeal is not a representational one, there is every reason for supposing that it will not be the sort of thing that can explain, or supplement, let alone supplant, representation. The resulting dilemma, I shall argue, is not fatal. But avoiding it requires us to embrace a certain thesis about the nature of action, a thesis whose broad outline this paper delineates. Anyone who wishes to employ action as a way of explaining or explaining away representation should, I shall argue, take this conception of action very seriously indeed. I am going to discuss these issues with respect to a influential recent contribution to this debate: the sensorimotor or enactive model of perception developed by Kevin O’Regan and Alva Noë.     

Comparing Chinese and Western Visitors’ Responses to Interpretive Signs at Chengdu Research Base of Giant Panda Breeding,China

ABSTRACT

Visitor experiences and interpretation at wildlife tourism sites are often designed to encourage visitors to adopt conservation actions. Typically, conservation messages are delivered via one-size-fits-all interpretive signage, with little consideration given to whether the same information attracts and engages different cultural groups. This study explores Chinese and international visitors’ perceptions of signage at the Chengdu Research Base of Giant Panda Breeding in China. Four sign prototypes were designed and a combination of visitor observations, interviews, and exit surveys were used to test their attracting and holding power. Comparisons of Chinese and Western visitors revealed no significant difference in the proportion who stopped to read signs. Preferences for signage elements were also similar across the two cultural groups; however, there were differences in terms of what visitors thought should be included in wildlife interpretation. Implications for the design and delivery of interpretation in Chinese wildlife tourism settings are discussed.     

Leader Profiles and Their Effectiveness on Employees’ Outcomes

An underlying premise of the transformational–transactional leadership theory is that different forms of leadership can reside simultaneously within the same individual. This fundamental hypothesis has received scarce attention in the empirical literature. The objectives of this study are thus to examine whether leader profiles combining these leadership forms do exist and to evaluate how these profiles are associated with specific employee attitudes and behaviors. Results obtained from two different samples using cluster analyses revealed six different leader profiles (i.e., superleaders, transactors, moderate leaders, distant-visionary, distant-rewarding, and distant-punitive leaders). Our results showed that these types of leaders differ in terms of employees’ perceptions of trust, justice, and commitment, as well as supervisor-rated in-role and contextual performance. Results and implications for research and practice are discussed.     

In Search of the Absent Analyst: Commentary on Janine de Peyer’s “Uncanny Communication”

The subject of telepathic phenomena in psychoanalysis has been highly controversial ever since it was introduced into psychoanalysis by Freud in 1921. Following a theoretical-clinical introduction, my explanation for these profoundly mysterious phenomena combines contributory factors involving patient, archaic communication, and analyst, regarding massive primary traumatic absence that was imprinted in the patient’s nascent self and inchoate relating to others. The telepathic occurrence in treatment bursts forth as a search engine when the analyst is suddenly emotionally absent in order to seek and find the analyst and to halt the process of abandonment and collapse into the despair of the early traumatization. This is discussed here with regard to de Peyer’s clinical examples. Thus, the telepathic phenomena embody the enigmatic “impossible” extreme of patient–analyst deep-level interconnectedness and unconscious communication in the analytic process.     

The Relation Between Test Formats and Kindergarteners’ Expressions of Vocabulary Knowledge

This study tested how 53 kindergarteners’ expressions of depth of vocabulary knowledge and use in novel contexts were related to in-context and out-of-context test formats for 16 target words. Applying multilevel, multi-categorical Logit to all 1,696 test item responses, the authors found that kindergarteners were more likely to express deep knowledge on the out-of-context test format and partial or decontextual knowledge on the in-context test format. No significant differences in kindergarteners’ uses of vocabulary in novel contexts were found that were related to test type. These results suggest that educators select test formats for kindergarteners based on their vocabulary learning objectives.     

Exploring the Factors That Influence Zoo Visitors’ Perceptions of the Well-Being of Gorillas: Implications for Zoo Exhibit Interpretation

Modern zoos face increasing pressures to maintain and demonstrate both the physical and psychological well-being of animals in their care. However, the informal judgments that zoo visitors make about animal well-being may be based on criteria that are inappropriate or misleading. In this research, two self-administered questionnaires were used to explore the indicators that zoo visitors use, consciously or unconsciously, to judge the well-being of gorillas in a naturalistic zoo exhibit. One questionnaire was completed by 105 adult visitors as they exited a gorilla exhibit; another questionnaire was completed by a separate sample of 166 adult visitors while they were observing the gorillas in the exhibit. The results demonstrate that visitors are willing to make judgments of animal welfare, are able to articulate the reasons underlying their judgments, use different indicators when judging health and happiness, and are influenced by environmental aspects of the exhibit. Visitors’ assessments of animal well-being were positively related to their emotional connections with the gorillas and their satisfaction with the visit. Suggestions are provided regarding interpretive information that zoos might provide to better inform visitors’ perceptions of animal well-being.     

Understanding Frege’s notion of presupposition

Why did Frege offer only proper names as examples of presupposition triggers? Some scholars claim that Frege simply did not care about the full range of presuppositional phenomena. This paper argues, in contrast, that he had good reasons for employing an extremely narrow notion of ‘Voraussetzung’. On Frege’s view, many devices that are now construed as presupposition triggers either express several thoughts at once or merely ‘illuminate’ a thought in a particular way. Fregean presuppositions, in contrast, are essentially tied to names.

     

Parents’ Understanding of Genetics and Heritability

Parents have the opportunity to educate their children to facilitate behaviours and lifestyle habits that may prevent or delay genetic disease, or mitigate predispositions within the family. We sought to determine parents’ understanding of genetic knowledge and heritability. Using a quantitative survey methodology 108 volunteer participants were surveyed from a convenience sample of all parents/caregivers within the waiting room of a general children’s outpatient clinic. Results indicated that average genetic knowledge levels were fairly high, with the majority of participants scoring 70–80 % correct on knowledge-based questions. Further, scores were found to be positively correlated with education, but inversely correlated with self-perceived knowledge. This finding suggests that participants with less experience tended to overestimate their knowledge. We suggest that gaps in knowledge of genetics and heritability could be improved by using educational interventions such as media campaigns, provision of informational brochures, or changes to current high school curriculum which would increase exposure to genetics and heritability for both parents and children.     

On the Shoulders of Idiots: Re-thinking Science Communication as ‘Event’

Characterised by a shift from a diffusion to a deliberation model of science communication, the past decades have witnessed a proliferation of science communication formats. In order to better understand the complexity and novelty of these formats, we propose a ‘model of emergence’ that conceptualises science communication as an event in which the event itself, as well as the various actors that contribute to it, are emergent. To operationalise this model of emergence, we use Isabelle Stengers' figure of the idiot as an analytical tool which lets us interrogate our own implicit assumptions about science communication and the way they shape interactions in specific communication events. This makes it possible to be more sensitive to the ways in which we enable the emergence of particular identities and audience reactions, but also how we understand the role of science communicators themselves. A recent experiment with a science communication installation, ‘The Landscape of Expectations’, is used as an example that lets us trace how the ‘idiotic behaviours’ of visitors, which on one level make no sense, enable us to query presuppositions about the repertoire of behaviours available to the public and the assumed relations of power between experts and laypeople.