Episodic processes in emotional labor: perceptions of affective delivery and regulation strategies

This study examined emotional labor processes from a within-person, episodic framework. The authors hypothesized that the influence of negative emotions on affective delivery would be lessened by regulation strategies for supervisor perceptions but not self-perceptions. In addition, difficulty maintaining display rules was hypothesized to mediate the relation between negative emotions and self-perceptions of affective delivery. Finally, the influence of surface acting strategies on these processes as well as correlations with individual differences was investigated. Hypotheses were tested using ecological momentary assessment of a sample of cheerleading instructors. Results suggest that surface actors can regulate emotions effectively on an episode-to-episode basis but find the episode more difficult. In addition, surface actors exhibit more general tendencies to devalue themselves and experience fewer positive emotions.     

On the role of attention and emotion in morality: attentional control modulates unrelated disgust in moral judgments

The emotion of disgust can influence people's moral judgments, even if this emotion objectively is unrelated to the moral judgment in question. The present work demonstrates that attentional control regulates this effect. In three studies, disgust was induced. In an unrelated part of the studies, participants then judged a moral transgression. Disgust resulted in more severe moral judgments when attentional control (either measured by means of individual predisposition or manipulated with experimental control) was weak as opposed to strong (Studies 1-3). Findings further showed that attentional control mediated the positive relation between the intensity of participants' disgust responses and the severity of their moral judgments (Study 2). Moreover, attentional control has its effects through the regulation of affective processing (Study 3). Taken together, the findings suggest that unrelated influences of disgust on moral judgments are contingent on the attention system.     

The role of partners for employees' recovery during the weekend

We examined the effects of positive and negative experiences with the partner (absorption in joint activities and conflict with the partner) during the weekend on affective states at the beginning of the following work week and tested whether recovery experiences (psychological detachment, relaxation, and mastery experiences) mediated these effects. In total, 269 university faculty members completed online surveys before and after the weekend. Hierarchical regression analyses revealed that absorption in joint activities with the partner predicted recovery experiences during the weekend and increased positive affective states (vigor, joviality, serenity) at the beginning of the following work week. Relaxation mediated the effects of absorption in joint activities on positive affective states. Conflict with the partner increased negative affective states (negative activation, fatigue), but was unrelated to recovery experiences. Our findings emphasize the importance of experiences with the partner for employees' recovery and show that the social environment of employees matters for their recovery.     

Taken out of context? Cross-level effects of between-person self-efficacy and difficulty on the within-person relationship of self-efficacy with resource allocation and performance

Research examining the within-person relationship among self-efficacy, resource allocation, and performance has been decidedly mixed, with positive, null, and even negative relationships being observed. In the present research, we propose that relationship of within-person changes in self-efficacy with subsequent changes in resource allocation and performance depends upon one’s typical level of self-efficacy; that is, increases and decreases in self-efficacy have different implications for individuals that are generally highly efficacious than for individuals who are typically less efficacious. Moreover, we propose that these relationships further depend upon the difficulty of goal being pursued. Support for these arguments is found across two studies. These results provide support for self-efficacy’s non-monotonic relationship with resource allocation, including our proposition that the nature of this non-monotonic relationship differs as a function of difficulty. These results also help further illuminate when and for whom self-efficacy is likely to increase or decrease resource allocation and performance.     

Toward an understanding of the influence of affective states on attentional tuning: comment on Friedman and Förster (2010)

Friedman and F?rster (2010) reviewed an extensive program of research that was consistent with the view that positive affective states broaden, whereas negative affective states narrow, the scope of attention. We applaud their creative investigations into these important psychological questions and appreciate their thorough review. However, recent evidence strongly suggests that the conclusions drawn by Friedman and F?rster need to be tempered, for the recent evidence suggests that motivational intensity rather than affective valence causes the modulations of attentional tuning. That is, affective states of low motivational intensity (e.g., sadness, postgoal positive affect) broaden attention, whereas affective states of high motivational intensity (e.g., disgust, pregoal positive affect) narrow attention. Our viewpoint is that attentional narrowing occurs during affective states of high motivational intensity to aid organisms in acquiring desirable objects and avoiding aversive ones. Attentional broadening occurs during affective states of low motivational intensity to open organisms to new opportunities.     

Cultural influences in somatosensory amplification and their association with negative affective states

Previous research has indicated that, reflecting East Asians’ holistic attentional style, they are likely to emphasize more somatic symptoms and perceive their internal visceral states less accurately as compared with Westerners. Based on these findings, comparing representative samples of Americans and Japanese participants, this research examined whether somatosensory amplification would vary across cultures. Moreover, by controlling confounding factors, including neuroticism and chronic disorders, the possibility that the association between somatosensory amplification and negative affective states differs across cultures also was tested. The results showed that Japanese exhibit higher somatosensory amplification than do Americans. In both cultures, as neuroticism and the number of chronic disorders increased, negative affective states also increased, leading to higher somatosensory amplification. Whereas negative affective states completely mediated the paths of neuroticism and chronic disorders to somatosensory amplification in the United States, such mediation was partial in Japan. Moreover, the association between somatosensory amplification and negative affective states was weaker in Japanese than in Americans.     

Counter-regulation in affective attentional biases: a basic mechanism that warrants flexibility in emotion and motivation

We investigated whether anticipating positive or negative future outcomes during goal pursuit has a modulatory effect on attentional biases for affectively congruent and incongruent distractor stimuli. In two experiments using a flanker task, we found that distractor interference of stimuli signaling opportunities or dangers was stronger after inducing an outcome focus of the opposite valence. The second experiment provided additional evidence that the incongruency effect reflects a global shift in affective attentional biases and is not mediated by changes in strategies or in the perceived valence of the stimuli. It is argued that counter-regulation in affective attentional biases serves an important function for the regulation of emotion and action.     

An episodic process model of affective influences on performance

In this article, the authors present a model linking immediate affective experiences to within-person performance. First, the authors define a time structure for performance (the performance episode) that is commensurate with the dynamic nature of affect. Next, the authors examine the core cognitive and regulatory processes that determine performance for 1 person during any particular episode. Third, the authors describe how various emotions and moods influence the intermediary performance processes, thereby affecting performance. In the final section of the article, the authors discuss limitations, future research directions, and practical implications for their episodic process model of affect and performance.     

"Did you have a nice evening?" A day-level study on recovery experiences, sleep, and affect

In this study, the authors used a within-person design to examine the relation between recovery experiences (psychological detachment, relaxation, mastery experiences) during leisure time, sleep, and affect in the next morning. Daily survey data gathered over the course of 1 work week from 166 public administration employees analyzed with a hierarchical linear modeling approach showed that low psychological detachment from work during the evening predicted negative activation and fatigue, whereas mastery experiences during the evening predicted positive activation and relaxation predicted serenity. Sleep quality showed relations with all affective states variables. This study adds to research on job-stress recovery and affect regulation by showing which specific experiences from the nonwork domain may improve affect before the start of the next working day.     

State work engagement and state affect: Similar yet distinct concepts

State work engagement (SWE), a multidimensional construct of work-related well-being, was originally conceptualized as a trait, but diary studies have revealed substantial within-person fluctuations. Given that SWE is conceptualized as a work-related affective-motivational construct, the question arises as to whether SWE can be differentiated from other affective constructs. Thus, the goal of the present study was to compare SWE and state affect with respect to their degree of within-person variability and to examine their distinct relationships with health and performance variables (i.e., sleep quality and job performance). Fifty-two employees (44% female) participated in the study, which included 3 assessments per day over the course of 2 weeks. Our results revealed that energetic arousal and tense arousal fluctuated more strongly within days than vigor and absorption. Multilevel analyses demonstrated that high sleep quality predicted higher state affect but not higher SWE. In addition, vigor exhibited an inverted U-shaped relation with performance. In sum, SWE as a time-varying construct showed some overlap with state affect but also demonstrated discriminant validity.     

Gross情绪调节过程与策略研究述评

Gross提出情绪调节产生于情绪发生的过程之中。在情绪发生过程中的情绪调节主要有选择情景、修正情景、注意分配、认知改变、反应调整等五个方面。选择情景、修正情景、注意分配、认知改变是在情绪反应趋势形成之前进行,属于先行关注情绪调节;反应调整是在情绪反应趋势形成之后进行,属于反应关注情绪调节。在情绪调节过程中,有两种普遍的具体策略：认知重评与表达抑制。这两种不同情绪调节策略对情感、认知与社会行为产生不同的影响。     

Linking Work Events,Affective States,and Attitudes: An Empirical Study of Managers' Emotions

The aim of the paper is to contribute to knowledge on the causes and consequences of affective states at work by identifying several job-related events likely to produce affective states and then studying the impact of the latter on work attitudes. Affective Events Theory was the theoretical framework used for the study and two main hypotheses were stated: experiencing certain work events leads to affective reactions, which in turn influence work attitudes. An empirical study based on 203 questionnaires was performed on a sample of French managers. The results support both research hypotheses, although the impact of affective states on work attitudes appeared larger than the impact of work events on affective states. The mediating effect of affective events with respect to the impact of work events was also tested, but only partially supported.     

Effects of induced and naturalistic mood on the temporal allocation of attention to emotional information

Building upon recent findings that affective states can influence the allocation of spatial attention, we investigate how state, trait and induced mood are related to the temporal allocation of attention to emotional information. In the present study, 125 unscreened undergraduates completed a modified rapid serial visual presentation task designed to assess the time course of attention to positive and negative information, comparing a neutral baseline mood induction to either a positive or negative mood induction. Induced negative mood facilitated attentional engagement to positive information while decreasing attentional engagement to negative information. Greater naturally occurring negative state mood was associated with faster or more efficient disengagement of attention from negative information in the presence of manipulated negative mood, relative to baseline. The engagement findings were inconsistent with our mood-congruence hypotheses and may be better explained by mood repair or affective counter-regulation theories. In contrast, the disengagement findings for state mood were somewhat consistent with our mood-congruence hypotheses. The relationship between mood and attention to emotional information may differ depending on the combination of attentional mechanism (engagement versus disengagement), aspect of mood (state, trait or induced), stimulus valence (positive versus negative) and timescale (early versus late) under investigation.     

The impact of telework on emotional experience: When,and for whom,does telework improve daily affective well-being?

Teleworking has become increasingly popular in organizations around the world. Despite this trend towards working outside of the traditional office setting, research has not yet examined how people feel (i.e., their affective experiences) on days when working at home versus in the office. Using a sample of 102 employees from a large US government agency, we employed a within-person design to test hypotheses about the relationship between teleworking and affective well-being. We also examined four individual differences (openness to experience, rumination, sensation seeking, and social connectedness outside of work) as cross-level moderators. Results show that employees experience more job-related positive affective well-being (PAWB) and less job-related negative affective well-being (NAWB) on days when they were teleworking compared to days they were working in the office. Findings show that several of the individual differences moderated the relationships. Discussion focuses on the need to consider the affective consequences of telework and the characteristics that determine who will benefit more or less from working at home.     

The role of self-efficacy, goal, and affect in dynamic motivational self-regulation

In this paper, we examined the within-person relationship between self-efficacy and performance in an Internet-based stock investment simulation in which participants engaged in a series of stock trading activities trying to achieve performance goals in response to dynamic task environments (performance feedback and stock market movements). Contrary to the results of several previous studies, we found that self-efficacy was positively related to effort and performance, and goal level partially mediated the efficacy–performance relationship. We also found that participants’ affective reactions to performance feedback, measured as positive affect and negative affect, uniquely contributed to their motivation and performance either directly or by indirectly influencing their self-efficacy.     

A self-regulation approach to understanding citizenship behavior in organizations

Researchers have generally taken a between-person, cross-sectional approach to understand why employees engage in organizational citizenship behavior (OCB). However, in light of recent work indicating that motivated behavior in organizations is often better understood using a within-person, longitudinal approach, we conceptualize citizenship performance as a dynamic cycle that varies over time. Specifically, we use self-regulation theory to explain how employees seek to fulfill goals through their OCBs, make plans to achieve those goals, engage in OCBs, and process feedback regarding their citizenship behavior. In doing so, we highlight the role played by chronic and working self-concept orientations. We also explore the way affective states influence self-regulation and citizenship, discuss unconscious or habitual acts of citizenship, and address the ways in which self-regulation and citizenship may vary over time.     

Does multitasking mediate the relationships between episodic memory,attention, executive functions and apathetic manifestations in traumatic brain injury?

Apathy is frequently described in patients with traumatic brain injury (TBI); its negative consequences particularly affect functional independence. Among apathetic manifestations, lack of initiative and lack of interest have mainly been associated with cognitive impairments. However, few studies have been conducted to precisely identify the underlying cognitive processes. Our aims were (1) to determine the best predictor of apathy from among several cognitive processes, including episodic memory and attention/executive mechanisms and multitasking, and (2) to examine to what extent multitasking could mediate the relationships between specific cognitive processes and lack of initiative/interest. Seventy participants (34 patients with TBI matched with 36 control participants) were given a questionnaire to assess anxio‐depressive symptoms, four tasks to assess specific cognitive processes, and one task to assess real‐life multitasking. Participants’ relatives completed an apathy questionnaire. Multitasking, as assessed by the number of goals not achieved, was the only significant predictor of apathetic manifestations. In addition, the mediation analyses revealed that multitasking performance mediated the relationships between verbal episodic memory and lack of initiative/interest, whereas executive and attentional functions were only indirectly related to lack of initiative/interest due to their significant impacts on multitasking. These results shed new light on the aetiology of apathetic manifestations in patients with TBI, indicating how specific cognitive deficits are expressed in real‐life multitasking, and consequently, how they may lead to the development and/or maintenance of apathetic manifestations.     

Sitting with it: An investigation of the relationship between trait mindfulness and sustained attention

BackgroundSustaining attention for extended periods of time is associated with negative affect and this increase in negative affect is related to poorer task performance. Trait mindfulness has been shown to be associated with better sustained attention performance. This may be because trait mindfulness is associated with better attention ability or better emotion regulation ability.AimsThe present research aims to replicate previous findings and better understand why trait mindfulness is associated with better sustained attention performance.MethodParticipants responded to self-report questionnaires assessing their trait mindfulness, attentional control, and experiential avoidance. Next, participants performed a sustained attention task, during which they also reported their subjective feelings of discomfort and boredom. Finally, participants reported their retrospective discomfort and boredom after the task.ResultsWe replicated and extended previous findings by showing that the relationship between trait mindfulness and sustained attention performance was mediated by negative affect experienced during the task. Moreover, the correlation between trait mindfulness and sustained attention disappeared when controlling for experiential avoidance, but remined when controlling for attention control.ConclusionOur results suggest that trait mindfulness is associated with sustained attention because of enhanced emotion regulation and that enhancing affective regulation would be an effective strategy for improving sustained attention performance.     

Effects of social and affective content on exogenous attention as revealed by event-related potentials

The social content of affective stimuli has been proposed as having an influence on cognitive processing and behaviour. This research was aimed, therefore, at studying whether automatic exogenous attention demanded by affective pictures was related to their social value. We hypothesised that affective social pictures would capture attention to a greater extent than non-social affective stimuli. For this purpose, we recorded event-related potentials in a sample of 24 participants engaged in a digit categorisation task. Distracters were affective pictures varying in social content, in addition to affective valence and arousal, which appeared in the background during the task. Our data revealed that pictures depicting high social content captured greater automatic attention than other pictures, as reflected by the greater amplitude and shorter latency of anterior P2, and anterior and posterior N2 components of the ERPs. In addition, social content also provoked greater allocation of processing resources as manifested by P3 amplitude, likely related to the high arousal they elicited. These results extend data from previous research by showing the relevance of the social value of the affective stimuli on automatic attentional processing.     

Attentional involvement and intrinsic motivation

The current study used the Experience Sampling Method to examine attentional involvement??the degree to which one??s attention is devoted to moment-to-moment activity??as a potential mediator of two previously identified relationships within the field of intrinsic motivation: (1) the positive relationship between a balance of challenges and skills and enjoyment, and (2) the positive relationship between competence valuation and enjoyment. Multilevel, within-person analyses indicated attentional involvement fully mediated both relationships. Implications of the findings for intrinsic motivation processes are discussed.