Tacit knowledge management

How can we identify and estimate workers’ tacit knowledge? How can we design a personnel mix aimed at improving and speeding up its transfer and development? How is it possible to implement tacit knowledge sustainable projects in remote areas? In order to answer these questions, it is necessary to distinguish between types of tacit knowledge, to establish what they allow for and to consider their sources. It is also essential to find a way of managing the tacit knowledge ‘stock’ and distribution within the workforce. In short, a conceptual framework is needed to manage tacit knowledge. Based on previous works and 2 years of action research, this paper introduces such a framework and describes its partial application to support the pre-operational training and hiring in a large industrial plant in Brazil. Two contributions emerge from the research. First, the concept of ‘levels of similarity’ is introduced as a means to qualify the experience of workers and estimate the associated tacit knowledge. Second, the capability of carrying out three types of judgement properly and speedily is put forward as being a core ability of those who possess what has been called ‘collective tacit knowledge’ (Collins in Organ Stud 28(2):257–262, 2007). In practical terms, the results indicate the opportunity for companies to capitalize on the experience and tacit knowledge of their workers in a systematic way and with due recognition. Ultimately, positive impacts are expected in their absorptive capacity as well as in their management and human resources systems, accident prevention, productivity and the development of sustainable projects in remote areas.     

Three dimensions of expertise

Psychologists and philosophers tend to treat expertise as a property of special individuals. These are individuals who have devoted much more time than the general population to the acquisition of their specific expertises. They are often said to pass through stages as they move toward becoming experts, for example, passing from an early stage, in which they follow self-conscious rules, to an expert stage in which skills are executed unconsciously. This approach is ‘one-dimensional’. Here, two extra dimensions are added. They are drawn from the programme known as Studies of Expertise and Experience (SEE) and its ‘Periodic Table of Expertises’. SEE, which is sociological, and/or Wittgensteinian, in inspiration, takes expertise to be the property of groups; there are ‘domains’ of expertise. Under SEE, level of expertise grows with embedding in the society of domain experts; the key is the transmission of domain-specific tacit knowledge. Thus, one extra dimension is degree of exposure to tacit knowledge. Under SEE, domains can be big or small so there can be ‘ubiquitous tacit knowledge’, such as natural-language-speaking or other elements of general social behaviour, which belong to every member of a society. The second extra dimension is, therefore, ‘esotericity’. The resulting three-dimensional ‘expertise-space’ can be explored in a number of ways which reveal the narrowness of the analysis and the mistakes that have been made under the one-dimensional model.     

Localizing Detroit’s Food System: Boundary-Work and the Politics of Experiential Expertise

ABSTRACT

Recently, different expert actors have attempted to localize Detroit’s food system to bring about greater justice citywide. At first, ‘professional experts’ dominated these efforts, claiming authority in the food system due to their knowledge based in qualified training and applied work experience. Yet a rival group of ‘experiential experts’ soon rose up to assert their power, arguing they and their unique race and place-based know-how merited greater influence. Within just a few years, experiential experts successfully replaced professional ones in commanding much area food localization. I show that experiential experts achieved this power largely through strategic boundary-work, including expulsion, expansion, and protection of autonomy. Nonetheless, some Detroiters and professional experts themselves questioned experiential experts’ legitimacy in removing professional experts from the food system altogether. I thus introduce a fourth form of boundary-work that experiential experts deployed to maintain their clout, what I term ‘accommodation’. Accommodation connotes instances of strategic inclusion where an expert authority facilitates rivals in sharing some influence based on distinct conditions that leave dominant epistemic arrangements generally intact. This occurred in Detroit as experiential experts accommodated professional ones in exercising some food systems power provided they better deploy their own race and place-based knowledge. Such actions helped quell public concern while also protecting experiential experts’ rising authority. Accommodation is useful for understanding cases in which diverse types of experts work together despite that single knowledge-forms guide their activities overall. Further research into accommodation could aid in identifying whether or not diverse forms of knowledge are together influencing decision-making around a range of cases, or if single forms of expertise remain dominant despite the appearance that democratization is taking place.     

Transmuted Expertise: How Technical Non-Experts Can Assess Experts and Expertise

To become an expert in a technical domain means acquiring the tacit knowledge pertaining to the relevant domain of expertise, at least, according to the programme known as “Studies of Expertise and Experience” (SEE). We know only one way to acquire tacit knowledge and that is through some form of sustained social contact with the group that has it. Those who do not have such contact cannot acquire the expertise needed to make technical judgments. They can, however, use social expertise to judge between experts or expert claims. Where social expertise is used to make technical judgments we refer to it as “transmuted expertise”. The various kinds of transmuted expertise are described and analysed.     

专家医生的知识结构及诊断推理方式

医学专长研究中“中间者效应”的发现,引发了研究者对专家医生知识结构的探讨。在“知识打包”的基础上,医生的临床知识以“疾病脚本”的方式组织起来。随着临床经验的增加,专家医生积累了丰富的疾病脚本。在临床诊断中,他们无需对病人所有的体征和症状进行仔细地和系统地分析,而是通过非分析性的推理方式——“模式识别”或“样例识别”便可自动激活与之匹配的疾病脚本,据此对病人做出迅速而准确的诊断。医学专长的本质就在于专家医生以“疾病脚本”的方式组织起来的知识结构。“适应性专长”代表了未来医学专长研究的新方向     

age,experience, and learning on the job: crossing the boundaries between training and workplace

A case study of a tailor‐made apprenticeship training program for experienced employees is presented. The existing and aspiring heads, managers, and experts in a single enterprise were offered apprenticeship training for special vocational qualification in engineering. The aim of the case study was to discover participants' views about age, experience, tacit knowledge, and workplace counseling. Considering the age and experience of employees and the personalization of adult learning creates a challenge for workplace counseling.     

Linguistic competence and expertise

Questions about the relationship between linguistic competence and expertise will be examined in the paper. Harry Collins and others distinguish between ubiquitous and esoteric expertise. Collins places considerable weight on the argument that ordinary linguistic competence and related phenomena exhibit a high degree of expertise. His position and ones which share close affinities are methodologically problematic. These difficulties matter because there is continued and systematic disagreement over appropriate methodologies for the empirical study of expertise. Against Collins, it will be argued that the term ‘expertise’ should be reserved for expertise (esoteric experts) and exclude everyday performance (ubiquitous experts). Wittgensteinian ideas will be employed to maintain that it is mistaken and misleading to derive substantive conclusions about the epistemology of expertise from ordinary linguistic competence and vice versa. Significant attention will be devoted to the notion of following a rule with particular reference to the intelligibility of tacit rule following. A satisfactory theoretical approach to expertise should not involve making important claims about ordinary linguistic competence.     

‘A preparation for practice?’ Students experiences of counselling training within departments of higher education

The literature has identified a gap between the education and practice in the education and training for the practice based professions based within traditional Departments of Higher Education. In the education and training in counselling it is suggested that this gap is primarily between those who view practice as the rigorous application of formal ‘science’ and those who see it as more holistically embedded in ‘tacit knowledge’ and artistry of the practitioner. This paper reports on a small scale qualitative study (Scanlon, 1993) which investigated the experience of students undertaking Counsellor training courses within Departments of Higher Education. Analysis of interview data revealed three main categories of concern. The first categoy describes the adverse effects of the theory-practice gap on the students. The second catego y describes the importance of clinical supervision in acquiring practice skills and the third catego y describes the participants' concerns about the quality of outcome for such training, particularly in relation to the perceived lack of ngour in the assessment of clinical competence. In the light of these findings a number of suggestions about how the professional education and training of counsellors could be better integrated into a more ‘practice led’ curriculum model are discussed.     

Exploring the Nature of Human Resource Developers' Expertise

This article explores the nature of expertise of HR developers who work on training, career development, and developmental processes in an organization. The study draws on the data from a survey on HR developers in Finland (n = 164), possessing both quality and length of education and experience typical of experts in HRD. The HR developers evaluated their work performance through work roles and outputs, importance of competencies needed in performance, and related developmental interests in competencies. The results indicated that in terms of work performance there are specific areas of change agency, trainership, and management in HRD work determined mostly by contextual factors; there is also a common element which refers to dealing with the less explicit processes of change. Also, there seem to be common areas in expert knowledge, but the importance of these varies according to work role. In terms of importance and developmental interest, analytical and coaching competence seemed to be central. Seemingly both are less explicit and informal areas of expert knowledge. Additionally, both are acquired mainly through experience, and are areas which enable expertise to be communicated and mediated for the use of the organization. These findings are discussed further in relation to the nature and further development of HR developer's expertise.     

Deliberation Versus Intuition: Decomposing the Role of Expertise in Judgment and Decision Making

What produces better judgments: deliberating or relying on intuition? Past research is inconclusive. We focus on the role of expertise to increase understanding of the effects of judgment mode. We propose a framework in which expertise depends on a person's experience with and knowledge about a domain. Individuals who are relatively experienced but have modest knowledge about the subject matter (“intermediates”) are expected to suffer from deliberation and to benefit from a more intuitive approach, because they lack the formal knowledge to understand the reasons underlying their preferences. Individuals who are high (“experts”) or low (“novices”) on both experience and knowledge are expected to do well or poorly, respectively, regardless of decision mode. We tested these predictions in the domain of art. Experiments 1 and 2 showed that intermediates performed better when relying on intuition than after deliberation. Judgments of experts and novices were unaffected. In line with previous research relating processing style to judgment mode, Experiment 3 showed that the effect of processing style (global versus local) on judgment quality is similarly moderated by expertise. Copyright © 2012 John Wiley & Sons, Ltd.     

Undone Science and Counter-Expertise: Fighting for Justice in an Argentine Community Contaminated by Pesticides

ABSTRACT

STS and social movement scholars have shown the importance of ‘getting undone science done’ to advance the goals of social movements fighting environmental health injustice. The production and mobilization of counter-expertise, meaning the reliance on expertise, broadly construed, to contest regulatory decisions based on scientific knowledge, must be further analyzed by differentiating among types of expertise and strategies to mobilize them. In social mobilization against the unrestricted use of pesticides in Argentina, the affected community in Ituzaingó Anexo developed three types of expertise. The community first drew upon its own local knowledge of cases of illness and, as lay people, produced the first epidemiological map of this area. Then, they enrolled scientists and NGOs as allies to jointly learn about pesticide contamination as an explanation for illness. The enlisted scientists produced new knowledge by conducting environmental and epidemiological studies. Finally, sympathetic public health authorities, legal experts, and a district attorney designed a successful legal strategy to stop fumigations in that area and enforce local regulations. The case confirms the importance of producing undone science, and shows that its effectiveness can be explained by intertwined strategies deployed by a triad of lay/local, scientific, and legal experts to overcome the expertise barrier.     

Inducing Maximal Versus Typical Learning Through the Provision of a Pretraining Goal Orientation

This study explores how account managers—employees who operate as entrepreneurial customer boundary spanners—obtain intrafirm knowledge (organizational and expertise knowledge) from diverse colleagues so as to develop tailor-made solutions for their customers. Access to intrafirm knowledge is obtained through two independent knowledge-based exchanges within internal knowledge markets: account managers invest in different activities in order to signal communal and deal-maker reputations. In exchange, colleagues share organizational and expertise knowledge that ultimately contribute to account managers' performance. The types of knowledge shared by colleagues depend on the reputations of account managers.     

The experience of the tacit in multi- and interdisciplinary collaboration

In exploring his concept of interactional expertise in the context of managers of big science projects, Collins identifies the development and deployment tacit knowledge as central, but acknowledges that sociologically, he cannot probe the concept further in developmental or pedagogical directions. In using the term tacit knowledge, Collins relies on the concept as articulated by Michael Polanyi. In coining the term, Polanyi acknowledges his reliance on Heidegger’s concept of being-in-the-world. This paper explores how Polanyi, and so Collins, fails to adequately ground the idea of the tacit in Heidegger’s hermeneutic phenomenology. In so doing, it employs a rereading of Being and Time to phenomenologically resituate the tacit. This resituating of the tacit allows us to go further than Collins in providing developmental and pedagogical approaches to the tacit in the context of the kind of interactional expertise that may be employed to enhance the effectiveness of collaborative, multi-and interdisciplinary teams like those found in team science and in professional settings like healthcare management. As illustrative, the paper provides an example of this resituated understanding of the tacit in the author’s work teaching in a multidisciplinary healthcare management program.     

Euthyphro’s Elenchus Experience: Ethical Expertise and Self-Knowledge

The paper argues that everyday ethical expertise requires an openness to an experience of self-doubt very different from that involved in becoming expert in other skills—namely, an experience of profound vulnerability to the Other similar to that which Emmanuel Levinas has described. Since the experience bears a striking resemblance to that of undergoing cross-examination by Socrates as depicted in Plato’s early dialogues, I illustrate it through a close reading of the Euthyphro, arguing that Euthyphro’s vaunted “expertise” conceals a reluctance to submit himself to the basic process of self-redefinition that results from learning the limits of one’s knowledge. I show how the dialogue itself models the disruptive experience of selfquestioning that leads to moral maturity, providing further evidence that expertise has an important non-cognitive element, as well as casting doubt on the ethical value of seeking “definitions” of the virtues     

Conditions for Facelike Expertise With Objects: Becoming a Ziggerin Expert—but Which Type?

ABSTRACT— Compared with other objects, faces are processed more holistically and with a larger reliance on configural information. Such hallmarks of face processing can also be found for nonface objects as people develop expertise with them. Is this specifically a result of expertise individuating objects, or would any type of prolonged intensive experience with objects be sufficient? Two groups of participants were trained with artificial objects (Ziggerins). One group learned to rapidly individuate Ziggerins (i.e., subordinate-level training). The other group learned rapid, sequential categorizations at the basic level. Individuation experts showed a selective improvement at the subordinate level and an increase in holistic processing. Categorization experts improved only at the basic level, showing no changes in holistic processing. Attentive exposure to objects in a difficult training regimen is not sufficient to produce facelike expertise. Rather, qualitatively different types of expertise with objects of a given geometry can arise depending on the type of training.     

Inside it was orange squash concentrate: trainees’ experiences of reflective practice groups within clinical psychology training

Despite many clinical psychology training programmes utilising reflective practice groups (RPGs) to develop reflective practice (RP) skills, there remains little research examining how trainees experience these groups. This study uses interpretative phenomenological analysis (IPA) to explore the experiences of eight qualified clinical psychologists who attended RPGs on one United Kingdom (UK) clinical psychology training programme. A purposive sample was recruited for single, semi-structured interviews. Five superordinate themes were identified: ‘The process: there were so many layers’; ‘The impact: an ongoing process’; ‘Commitment: I hated it, but I still went’; ‘The facilitator: a presence who was not always present’; and ‘Getting through it: finding ways to cope’. The findings illustrate the varied and complex experiences of the participants. Whilst the experience was often difficult, the participants were committed to attending and sought out ways to navigate it. The results are conceptualised in terms of existing psychological theory and literature. A critique of the research and suggestions for future studies are offered, including exploring the views of group facilitators and comparing how groups are utilised within different training programmes. Recommendations are made on the development of future RPGs, which include consideration of the facilitation style and the groups’ frequency and size.     

Meaning of Social Inclusion to Young People Not in Employment,Education or Training

The ‘social inclusion’ of young people, particularly those who are ‘not in education, employment or training’, is a contemporary concern in policy discourses. However, it has been argued that the term ‘social inclusion’ is defined by adults and imposed on young people, and there is little understanding of what ‘social inclusion’ means to young people themselves. Using a participatory methodology, this study investigated what ‘being included’ meant to young people. A qualitative approach with a thematic analysis was used to explore the accounts of 11 participants and yielded three main themes. ‘“Acceptance”—the building blocks of inclusion’ reflected the power of interpersonal acceptance in determining young people's sense of inclusion. ‘“Learning why I don't matter”—when power and discourse shape inclusion’ illustrated how social discourses and power dynamics influenced young people's experience of inclusion. ‘“Keeping up or falling behind”—internalising the discourse of inclusion’ reflected how young people internalised some of these societal definitions of inclusion and responded to them. Those who felt ‘accepted’ or ‘included’ in a ‘mainstream’ sense articulated a sense of agency and hope. For those who did not, it appeared that agency dissolved as did a sense of hope for the future. Although the participants negotiated their ‘inclusion’ through close, trusting relationships with others, the application of the societal discourses of inclusion such as productivity, independence and career mindedness had the potential to leave them feeling excluded, isolated and distressed. Copyright © 2011 John Wiley & Sons, Ltd.     

Cognitive Structure,Content Knowledge,and Classificatory Reasoning

Classificatory reasoning was studied in 58 children, 7 and 8 years old, who differed in operational level as well as in expertise. Knowledge about dinosaurs was used to distinguish expertise level. The children's performance on class-inclusion tasks involving the dinosaur content was a function of operational level. An overall effect of expertise was found for children's performance on class-membership measures. Furthermore, on the class-membership measures, expertise did not significantly influence the performance of children at the concrete-operational level, but it did for children at the pre-operational level. The results suggest that domain-specific knowledge and operational level may have different but interacting influences on children's classificatory reasoning.