Transmuted Expertise: How Technical Non-Experts Can Assess Experts and Expertise

To become an expert in a technical domain means acquiring the tacit knowledge pertaining to the relevant domain of expertise, at least, according to the programme known as “Studies of Expertise and Experience” (SEE). We know only one way to acquire tacit knowledge and that is through some form of sustained social contact with the group that has it. Those who do not have such contact cannot acquire the expertise needed to make technical judgments. They can, however, use social expertise to judge between experts or expert claims. Where social expertise is used to make technical judgments we refer to it as “transmuted expertise”. The various kinds of transmuted expertise are described and analysed.     

Levels of immersion, tacit knowledge and expertise

This paper elaborates on the link between different types and degrees of experience that can be gone through within a form of life or collectivity—the so-called levels of immersion—and the development of distinct types of tacit knowledge and expertise. The framework is then probed empirically and theoretically. In the first case, its ‘predictions’ are compared with the accounts of novices who have gone through different ‘learning opportunities’ during a pre-operational training programme for running a huge nickel industrial plant in Brazil. These are also analysed vis-à-vis the experience of an expert who has designed and experienced the outcomes of two pre-operational training sessions in the nickel industry before developing and managing the one discussed here. Theoretically, the framework is used to pinpoint exactly what interactional experts who have developed their expertise through linguistic socialisation alone are able to do as well as to analyse the case of technical connoisseurs. The results indicate that the proposed framework is useful. It supports the design and improvement of training programmes for the development of tacit knowledge while at the same time bringing about a refined analysis of claims concerning the abilities of types of experts and expertise.     

专家医生的知识结构及诊断推理方式

医学专长研究中“中间者效应”的发现,引发了研究者对专家医生知识结构的探讨。在“知识打包”的基础上,医生的临床知识以“疾病脚本”的方式组织起来。随着临床经验的增加,专家医生积累了丰富的疾病脚本。在临床诊断中,他们无需对病人所有的体征和症状进行仔细地和系统地分析,而是通过非分析性的推理方式——“模式识别”或“样例识别”便可自动激活与之匹配的疾病脚本,据此对病人做出迅速而准确的诊断。医学专长的本质就在于专家医生以“疾病脚本”的方式组织起来的知识结构。“适应性专长”代表了未来医学专长研究的新方向     

Linguistic competence and expertise

Questions about the relationship between linguistic competence and expertise will be examined in the paper. Harry Collins and others distinguish between ubiquitous and esoteric expertise. Collins places considerable weight on the argument that ordinary linguistic competence and related phenomena exhibit a high degree of expertise. His position and ones which share close affinities are methodologically problematic. These difficulties matter because there is continued and systematic disagreement over appropriate methodologies for the empirical study of expertise. Against Collins, it will be argued that the term ‘expertise’ should be reserved for expertise (esoteric experts) and exclude everyday performance (ubiquitous experts). Wittgensteinian ideas will be employed to maintain that it is mistaken and misleading to derive substantive conclusions about the epistemology of expertise from ordinary linguistic competence and vice versa. Significant attention will be devoted to the notion of following a rule with particular reference to the intelligibility of tacit rule following. A satisfactory theoretical approach to expertise should not involve making important claims about ordinary linguistic competence.     

Understanding the mechanisms underlying the other-‘race’ effect: An attempt at integrating different perspectives

Although different human races do not exist from the perspective of biology and genetics, ascribed ‘race’ influences psychological processing, such as memory and perception of faces. Research from this Special Issue, as well as a wealth of previous research, shows that other-‘race’ faces are more difficult to recognize compared to own-‘race’ faces, a phenomenon known as the other-‘race’ effect. Theories of expertise attribute the cause of the other-‘race’ effect to less efficient visual representations of other-‘race’ faces, which results from reduced visual expertise with other-‘race’ faces compared to own-‘race’ faces due to limited contact with individuals from other ‘racial’ groups. By contrast, social-cognitive accounts attribute the cause of the other-‘race’ effect to reduced motivation to individuate other-‘race’ faces compared to own-‘race’ faces. Evidence for both types of theories is still mixed, but progress in understanding the phenomenon has also been hampered by the fact that there has been little crosstalk between these accounts, which tend to be rooted in separate domains of experimental perception science and social psychology, respectively. To promote an integrative perspective on current knowledge on own- versus other-‘race’ face processing, the present Special Issue bridges different psychological subdisciplines, showcasing research using a large variety of methodological approaches and measures. In this guest editorial, we briefly highlight individual contributions to this Special Issue and offer what we see as important avenues for future research on the other-‘race’ effect.     

The attraction effect in decision making: superior performance by older adults

Previous work showed that older adults' choice performance can be wiser than that of younger adults (Tentori, Osherson, Hasher, & May, 2001). We contrasted two possible interpretations: a general expertise/wisdom view that suggests that older adults are generally more skilled at making decisions than younger adults and a domain-specific expertise view that suggests that older adults are more skilled decision makers only in domains in which they have greater knowledge. These hypotheses were contrasted using attraction effect tasks in two different domains: earning extra credit in a course and grocery shopping, domains presumed to be of different levels of knowledge to younger and older adults. Older adults showed consistent choice for both domains; younger adults showed consistent choice only for the extra credit problem. Several explanations of these findings are considered, including Damasio's somatic marker theory and age differences in reliance on heuristic versus analytic styles.     

Localizing Detroit’s Food System: Boundary-Work and the Politics of Experiential Expertise

ABSTRACT

Recently, different expert actors have attempted to localize Detroit’s food system to bring about greater justice citywide. At first, ‘professional experts’ dominated these efforts, claiming authority in the food system due to their knowledge based in qualified training and applied work experience. Yet a rival group of ‘experiential experts’ soon rose up to assert their power, arguing they and their unique race and place-based know-how merited greater influence. Within just a few years, experiential experts successfully replaced professional ones in commanding much area food localization. I show that experiential experts achieved this power largely through strategic boundary-work, including expulsion, expansion, and protection of autonomy. Nonetheless, some Detroiters and professional experts themselves questioned experiential experts’ legitimacy in removing professional experts from the food system altogether. I thus introduce a fourth form of boundary-work that experiential experts deployed to maintain their clout, what I term ‘accommodation’. Accommodation connotes instances of strategic inclusion where an expert authority facilitates rivals in sharing some influence based on distinct conditions that leave dominant epistemic arrangements generally intact. This occurred in Detroit as experiential experts accommodated professional ones in exercising some food systems power provided they better deploy their own race and place-based knowledge. Such actions helped quell public concern while also protecting experiential experts’ rising authority. Accommodation is useful for understanding cases in which diverse types of experts work together despite that single knowledge-forms guide their activities overall. Further research into accommodation could aid in identifying whether or not diverse forms of knowledge are together influencing decision-making around a range of cases, or if single forms of expertise remain dominant despite the appearance that democratization is taking place.     

The experience of the tacit in multi- and interdisciplinary collaboration

In exploring his concept of interactional expertise in the context of managers of big science projects, Collins identifies the development and deployment tacit knowledge as central, but acknowledges that sociologically, he cannot probe the concept further in developmental or pedagogical directions. In using the term tacit knowledge, Collins relies on the concept as articulated by Michael Polanyi. In coining the term, Polanyi acknowledges his reliance on Heidegger’s concept of being-in-the-world. This paper explores how Polanyi, and so Collins, fails to adequately ground the idea of the tacit in Heidegger’s hermeneutic phenomenology. In so doing, it employs a rereading of Being and Time to phenomenologically resituate the tacit. This resituating of the tacit allows us to go further than Collins in providing developmental and pedagogical approaches to the tacit in the context of the kind of interactional expertise that may be employed to enhance the effectiveness of collaborative, multi-and interdisciplinary teams like those found in team science and in professional settings like healthcare management. As illustrative, the paper provides an example of this resituated understanding of the tacit in the author’s work teaching in a multidisciplinary healthcare management program.     

Pre-Reflective Ethical Know-How

In recent years there has been growing attention paid to a kind of human action or activity which does not issue from a process of reflection and deliberation and which is described as, e.g., ‘engaged coping’, ‘unreflective action’, and ‘flow’. Hubert Dreyfus, one of its key proponents, has developed a phenomenology of expertise which he has applied to ethics in order to account for ‘everyday ongoing ethical coping’ or ‘ethical expertise’. This article addresses the shortcomings of this approach by examining the pre-reflective ethical know-how individuals first develop and on which all later forms of ethical expertise are dependent. In the first section an account is given of the ‘ethical second nature’ which every individual develops from childhood onwards and which forms the basis of pre-reflective ethical know-how. The acquisition of an ethical second nature early on opens up the very domain of ‘the ethical’ for us in the first place and is constitutive of our sensitivity to it. The second section turns to pre-reflective ethical know-how and whether it is conceptual in nature. Just as sensorimotor understanding forms the basis of our reflective perceptual concepts, pre-reflective ethical know-how is similarly proto-conceptual and is the source of our reflective ethical and moral concepts. Finally, the third section examines the process whereby ethical second nature and pre-reflective ethical know-how are actually acquired, namely, through immersion in an ‘ethical world’. This world consists of both the web of ethical meanings and significances which has evolved in a particular society or community as well as its members whose actions and interactions continually reproduce that web.     

Tacit knowledge management

How can we identify and estimate workers’ tacit knowledge? How can we design a personnel mix aimed at improving and speeding up its transfer and development? How is it possible to implement tacit knowledge sustainable projects in remote areas? In order to answer these questions, it is necessary to distinguish between types of tacit knowledge, to establish what they allow for and to consider their sources. It is also essential to find a way of managing the tacit knowledge ‘stock’ and distribution within the workforce. In short, a conceptual framework is needed to manage tacit knowledge. Based on previous works and 2 years of action research, this paper introduces such a framework and describes its partial application to support the pre-operational training and hiring in a large industrial plant in Brazil. Two contributions emerge from the research. First, the concept of ‘levels of similarity’ is introduced as a means to qualify the experience of workers and estimate the associated tacit knowledge. Second, the capability of carrying out three types of judgement properly and speedily is put forward as being a core ability of those who possess what has been called ‘collective tacit knowledge’ (Collins in Organ Stud 28(2):257–262, 2007). In practical terms, the results indicate the opportunity for companies to capitalize on the experience and tacit knowledge of their workers in a systematic way and with due recognition. Ultimately, positive impacts are expected in their absorptive capacity as well as in their management and human resources systems, accident prevention, productivity and the development of sustainable projects in remote areas.     

Accounting for the Appeal to the Authority of Experts

Work in Argumentation Studies (AS) and Studies in Expertise and Experience (SEE) has been proceeding on converging trajectories, moving from resistance to expert authority to a cautious acceptance of its legitimacy. The two projects are therefore also converging on the need to account for how, in the course of complex and confused civic deliberations, nonexpert citizens can figure out which statements from purported experts deserve their trust. Both projects recognize that nonexperts cannot assess expertise directly; instead, the nonexpert must judge whether to trust the expert. But how is this social judgment accomplished? A normative pragmatic approach from AS can complement and extend the work from SEE on this question, showing that the expert’s putting forward of his view and “bonding” it with his reputation for expertise works to force or “blackmail” his audience of citizens into heeding what he says. Appeals to authority thus produce the visibility and accountability we want for expert views in civic deliberations.     

The role of intuition and deliberative thinking in experts' superior tactical decision-making

Current theories argue that human decision making is largely based on quick, automatic, and intuitive processes that are occasionally supplemented by slow controlled deliberation. Researchers, therefore, predominantly studied the heuristics of the automatic system in everyday decision making. Our study examines the role of slow deliberation for experts who exhibit superior decision-making outcomes in tactical chess problems with clear best moves. Our study uses advanced computer software to measure the objective value of actions preferred at the start versus the conclusion of decision making. It finds that both experts and less skilled individuals benefit significantly from extra deliberation regardless of whether the problem is easy or difficult. Our findings have important implications for the role of training for increasing decision making accuracy in many domains of expertise.     

Food Fight! The Swedish Low-Carb/High Fat (LCHF) Movement and the Turning of Science Popularisation Against the Scientists

Science popularisation is widely recognised as having its ‘political uses’ and as serving as a conventional means for buttressing the epistemic authority of the institutions of science in society. By separating the work of producing new knowledge from its dissemination, popularisation promotes public understanding and appreciation of science placed beyond public reach and influence. However, simply by insisting upon such a separation, so popularisation remains vulnerable to ‘capture’ by skilled and resourceful communicators intent on turning it against the established authority of scientists. This is a phenomenon which can be analysed in relation to the communicative strategies pursued by a collection of general practitioners, diabetics and self-styled dietary experts in Sweden championing a low-carbohydrate/high fat (LCHF) dietetics akin to the Diet Revolution initiated by Robert Atkins in the early 1970s. By dedicating themselves to achieving an overwhelming public presence in the propagation of simplified accounts of dietary science, the LCHF movement has been able to fashion science popularisation into a weapon capable of being turned back upon established dietary expertise in Sweden. In this effort they have proceeded on two fronts; firstly by debunking established dietary advice for failing to live up to idealised standards of ‘sound science’, and secondly, by effectively mobilising the personal testimony and endorsements of dieters themselves in order to publicly confirm the authenticity and trustworthiness of the LCHF regimen.     

Expert Trespassing Testimony and the Ethics of Science Communication

Scientific expert testimony is crucial to public deliberation, but it is associated with many pitfalls. This article identifies one—namely, expert trespassing testimony—which may be characterized, crudely, as the phenomenon of experts testifying outside their domain of expertise. My agenda is to provide a more precise characterization of this phenomenon and consider its ramifications for the role of science in society. I argue that expert trespassing testimony is both epistemically problematic and morally problematic. Specifically, I will argue that scientific experts are subject to a particular obligation. Roughly, this is the obligation to qualify their assertions when speaking outside their domain of scientific expertise in certain contexts. Thus, I argue that scientists who possess expert knowledge are confronted with hard questions about when and how to testify and, therefore, that being a scientific expert comes with great responsibility. Consequently, I provide a concrete “expert guideline” according to which scientific experts, in certain contexts, face an obligation to qualify their assertions when speaking outside their domain of expertise. Furthermore, I consider a number of the conditions in which the guideline is waived or overridden. On this basis, I consider the broader aspects of the roles of scientific experts in a society with a high division of cognitive labor that calls for trust in scientific expert testimony.     

How Experts Solve a Novel Problem in Experimental Design

Research on expert-novice differences has mainly focused on how experts solve familiar problems. We know far less about the skills and knowledge used by experts when they are confronted with novel problems within their area of expertise. This article discusses a study in which verbal protocols were taken from subjects of various expertise designing an experiment in an area with which they were unfamiliar. The results showed that even when domain knowledge is lacking, experts solve a novel problem within their area of expertise by dividing the problem into a number of subproblems that are solved in a specified order. The lack of domain knowledge is compensated for by using abstract knowledge structures and domain-specific heuristic strategies. However, the quality of their solutions is considerably lower than the quality attained by experts who were familiar with the type of problem to be solved. The results suggest that when experts are confronted with novel problems as compared with familiar problems, their form of reasoning remains intact, but the content of their reasoning suffers due to lack of domain knowledge.     

Expertise, Democracy, and Applied Ethics

Is expertise in applied ethics compatible with individual autonomy and democratic self-governance? This depends on whether a ‘tracking condition’ is satisfied for expert claims about issues in applied ethics. This condition requires that, when expert deliberations are properly conducted they ‘track’ the courses of reasoning that the experts’ clients would themselves have undertaken if they had (perhaps subject to certain conditions) considered the matters for themselves. Pluralism of the kind thematised by Isaiah Berlin and Stuart Hampshire suggests that the tracking condition typically will not be satisfied and, hence, that whatever experts are praticising in applied ethics they are doing it contrary to democratic principles of autonomy and self-government. The implications of this result are sketched and some standard objections briefly considered.