人际真诚在同事互动及团队工作中的作用

真诚作为人际交往的基础, 在工作互动中十分重要。不真诚不仅会给员工造成巨大的压力, 同时也会给企业带来直接或间接的经济损失。管理学者近年来逐渐意识到这个问题的严重性, 并越来越重视对于真诚的研究。现有研究主要是从基于自我的视角将真诚当作个体特征, 探讨个体真诚对其领导效能和心理健康的影响。然而, 真诚的本质内涵中包含着人际的取向。因此, 为了探讨真诚作为一种人际特征如何影响同事互动, 本研究从社会关系视角提出人际真诚的概念, 也就是说即使同一个人在不同人际互动中所展现的真诚可能在程度和性质上都有所不同。在此基础上, 结合以往的研究和理论分析和澄清人际真诚如何作用于员工的同事互动, 并进一步揭示人际真诚怎样影响其团队地位。     

管理者可信行为对员工建设性建言的影响研究

从个体、领导和同事角度出发,采用2个时间点员工-主管配对问卷调查法对299名企业员工进行调查,探讨了管理者可信行为对员工建设性建言的影响机制。结果发现：（1）管理者可信行为对员工建设性建言有正向影响;（2）员工-领导价值一致性和员工感知凝聚力在管理者可信行为与员工建设性建言关系间起双中介作用;（3）同事消极约束显著负向调节管理者可信行为与员工感知凝聚力间的关系,即当同事消极约束水平越低,管理者可信行为对员工感知凝聚力的正向影响越高;（4）同事消极约束在管理者可信行为与员工-领导价值一致性间的负向调节作用不显著。     

同事个性化契约对员工工作退缩行为的影响:基于公平理论的视角

个性化契约作为组织中一种非标准化的工作安排,以往研究较多关注其对契约获得者的积极效应,相对忽视了对未获得者的消极影响。鉴于此,本研究基于公平理论,探讨了同事个性化契约对员工工作退缩行为的影响及其内部机理。结果发现:同事个性化契约会引发员工的工作退缩行为,员工的心理契约违背在此过程中起部分中介作用;此外,员工与组织间较高的社会交换关系会削弱同事个性化契约对员工心理契约违背的正向影响。     

员工宽恕的前因与后果：多层次模型

采用问卷调查法, 以50名直属主管和298名员工的配对数据为样本, 考察了员工宽恕的前因与后果。跨层次分析结果表明：(1)宽恕氛围对员工宽恕有显著的正向影响; 中庸思维对宽恕氛围与员工宽恕的关系具有正向调节作用, 员工的中庸思维越高, 宽恕氛围对其宽恕的积极影响越大。(2)真诚和谐对员工宽恕与其人际公民行为的关系具有调节作用, 对于高真诚和谐的员工, 其宽恕对人际公民行为有显著的正向影响; 而对于低真诚和谐的员工, 其宽恕对人际公民行为并无显著影响。(3)表面和谐对员工宽恕与其人际公民行为的关系具有调节作用, 对于高表面和谐的员工, 其宽恕对人际公民行为无显著影响; 而对于低表面和谐的员工, 其宽恕对人际公民行为有显著的正向影响。     

组织内信任对员工建言行为的影响研究

知识经济对创新的追逐对组织员工的自主性及创造性提出了更高的要求。在学术界,包括进谏行为在内的员工角色外行为研究近来备受关注。进谏行为是不囿于身份的,以改善为目的,以变化为导向的言语行为。以社会交换理论为基础,通过对苏南地区379名企业员工的问卷调查,研究探索了组织内信任对进谏行为的影响。结果发现,对同事信任、直接上级信任和组织信任均能促进员工进谏,且对直接上级信任部分地通过对组织信任影响员工进谏。研究还发现,员工进谏行为与其自评的任务绩效存在正相关。     

领导人际情绪管理和员工建言的关系：有调节的中介效应分析

近年来,领导人际情绪管理（LIEM）作为一种管理和调节下属消极情绪的领导行为正逐渐受到学界关注。本研究通过问卷调查,搜集了314份员工和领导的配对数据。研究结果显示：领导人际情绪管理积极影响员工建言行为;下属信任在领导人际情绪管理和员工建言行为间起到部分中介作用;权力距离对下属信任的中介效应起到调节作用。     

领导感激表达能提高员工的追随行为吗？情绪表达真诚性的作用

感激作为中华民族的传统美德,近年来受到了学者的广泛关注。本文通过结合情绪的社会功能理论和社会等级的双策略理论构建了一个被调节的中介模型,旨在探讨领导感激表达对员工追随行为的影响效果。通过一个情景实验和一个多时点、上下级配对的问卷调查,研究结果证实了所提的理论假设:领导感激表达通过增加感知领导声望进而促进员工的积极追随行为,通过减少感知领导支配进而抑制员工的消极追随行为。尤其是当领导情绪表达真诚性高时,上述关系更为强烈。研究结论有助于启示领导者要更多、更真诚地向员工表达感激。     

服刑人员人际信任和应对方式的关系研究

本研究选取与服刑人员人格特征、行为方式紧密相关的人际信任、应对方式两个研究对象,结合监管改造工作实际,应用成熟量表进行测量。根据统计结果,对人际信任因子、影响因素、应对方式因子以及两者相关情况进行分析。经研究,服刑人员人际信任水平很低,并受年龄、婚姻、服刑前职业、犯罪类型等7个因素影响;服刑人员应对方式受处遇级别、服刑前职业、已服刑期等3个因素的影响;服刑人员人际信任中相信对方可靠、在个人隐私和安全上信赖对方等3个因子与积极应对存在正相关,财产性信任与消极应对存在正相关。     

公正世界信念与大学生社会责任感的关系:人际信任的解释作用及其性别差异

社会责任感是大学生学业成就和幸福生活等积极心理与行为的有效预测指标,考察社会责任感的影响因素及其作用机制有助于大学生社会责任感的培养与提升。为此,本研究以6所高校852名大学生为被试,考察了公正世界信念与大学生社会责任感之间的关系,以及人际信任对二者关系的中介作用及其性别差异。结果发现：（1）公正世界信念可以显著正向预测大学生的社会责任感;（2）人际信任在公正世界信念与大学生社会责任感之间发挥着部分中介作用,但是主要表现在男大学生群体中,而女大学生中未发现该效应。这说明,公正世界信念可以显著预测大学生社会责任感,并且在男大学生中人际信任是二者关系的中介桥梁。     

“近朱者赤”：同事主动行为如何激发员工动机和绩效

以往有关主动性的研究通常聚焦员工本身, 忽略了团队或组织中同事会对员工行为产生影响这一重要管理实践和理论视角。为此, 本研究以社会学习理论为基础, 探讨了同事主动行为对员工自主动机和工作绩效的影响, 以及员工主动性人格的调节作用。通过多时点、上下级匹配问卷(研究1)及情景实验(研究2)两项研究, 本文发现, 同事主动行为可以激发员工的自主动机, 进而提升工作绩效; 并且, 员工主动性人格强化了同事主动行为对员工自主动机的正向作用。本研究不仅从理论上将现有关于主动行为的研究视角迁移到同事, 也为如何更好地激励员工提供了实践指导。     

How Do Coworkers “Make the Place”? Examining Coworker Conflict and the Value of Harmony in China and the United States

The goal of this study was to test cross‐cultural/cross‐national differences in the association between coworker interpersonal justice and coworker conflict and the implications of such differences for employee effectiveness. Harmony is a central value in China but is less important in the United States, and the individual value of harmony may influence Chinese and US employees differently in their response to low levels of coworker interpersonal justice. We collected data from employees and their coworkers in China (214 dyads) and the US (301 dyads). There were three major findings. First, coworker interpersonal justice was negatively related to coworker conflict. Second, coworker conflict significantly mediated coworker interpersonal justice in relation to the employee effectiveness variables of task performance, organisational citizenship behaviours, and counterproductive work behaviours. Finally, in the Chinese sample, harmony significantly buffered the indirect effect of coworker interpersonal justice on employee effectiveness via coworker conflict, whereas in the US sample, harmony significantly intensified the indirect effect of coworker interpersonal justice on employee effectiveness via coworker conflict.     

When and why creativity‐related conflict with coworkers can hamper creative employees' individual job performance

We examined when and why focal employees' creativity-related conflict with coworkers is related to their individual job performance. As hypothesized, a survey among 113 employees in 14 manufacturing work groups showed that creativity-related conflict with coworkers escalates into dysfunctional relationship conflict when focal employees have low rather than high trust in those coworkers. In its turn, relationship conflict with coworkers was found to be negatively associated with focal employees' individual job performance when they lack support from their supervisor. Finally, the indirect effect of creativity-related conflict on job performance through relationship conflict was found to be significant when both the first stage moderator of coworker trust and the second stage moderator of supervisory support were low rather than high.     

Antecedents of coworker trust: leaders' blessings

Although employee trust in leaders has garnered substantial empirical research, trust between coworkers has been virtually ignored. Extending the work of D. L. Ferrin, K. T. Dirks, and P. P. Shah (2006), the authors examined the role of group leaders, an influential third party in the workplace, on coworker trust formation. The correlates of the extent to which coworkers trust one another were examined in an investigation of 146 members of 32 work groups representing 4 diverse organizations. In this study, which utilized full network data, coworker trust was operationalized as in-degree centrality in the trust network. Controlling for relational demography and coworker helping behaviors, the authors found, as hypothesized, that coworkers tended to place more trust in fellow coworkers who were also trusted by the teams' formal leaders than in coworkers who were less trusted by leaders. In addition, consistent with the social information processing theory, support was found for the hypothesis that the relationship between leaders' trust and coworker trust is stronger when group performance is poor.     

Antecedents and consequences of emotional display rule perceptions

Central to all theories of emotional labor is the idea that individuals follow emotional display rules that specify the appropriate expression of emotions on the job. This investigation examined antecedents and consequences of emotional display rule perceptions. Full-time working adults (N = 152) from a variety of occupations provided self-report data, and supervisors and coworkers completed measures pertaining to the focal employees. Results using structural equation modeling revealed that job-based interpersonal requirements, supervisor display rule perceptions, and employee extraversion and neuroticism were predictive of employee display rule perceptions. Employee display rule perceptions, in turn, were related to self-reported job satisfaction and coworker ratings of employees' emotional displays on the job. Finally, neuroticism had direct negative relationships with job satisfaction and coworker ratings of employees' emotional displays.     

配偶情绪智力对员工工作投入的影响：员工生活幸福感的中介作用和性别的调节作用

本文关注配偶情绪智力对员工工作投入的跨领域的人际间影响。基于努力-恢复模型视角和情绪智力文献, 本文提出高情绪智力的配偶能够通过提升员工生活幸福感, 从而促进员工工作投入。此外, 通过整合社会性别角色理论, 本文进一步讨论了员工性别的调节作用。通过两个子研究, 本文发现：配偶情绪智力与员工生活幸福感之间呈现正相关关系; 员工生活幸福感与员工工作投入之间呈现正相关关系; 员工生活幸福感中介了配偶情绪智力对员工工作投入的影响; 并且, 员工性别调节了配偶情绪智力和员工生活幸福感之间的关系, 即当员工为男性时, 配偶情绪智力对该员工生活幸福感的正向影响更强; 此外, 员工性别还调节了员工生活幸福感在配偶情绪智力和员工工作投入之间起到的中介作用。本研究首次提出和检验了配偶情绪智力对员工工作投入的跨领域的人际间积极影响, 具有理论和实践上的重要意义。     

Psychological Ownership,Territorial Behavior,and Being Perceived as a Team Contributor: The Critical Role of Trust in the Work Environment

In this field study, we develop and test a theory regarding the role of trust in the work environment as a critical condition that determines the relationship between psychological ownership, territoriality, and being perceived as a team contributor. We argue that, dependent upon the context of trust in the work environment, psychological ownership may lead to territorial behaviors of claiming and anticipatory defending and that, dependent upon the context of trust, territorial behavior may lead coworkers to negatively judge the territorial employee as less of a team contributor. A sample of working adults reported on their psychological ownership and territorial behavior toward an important object at work, and a coworker of each provided evaluations on the level of trust in the work environment and rated the focal individual's contributions to the team. Findings suggest that a work environment of trust is a “double‐edged sword”: On the one hand, a high trust environment reduces the territorial behavior associated with psychological ownership; on the other hand, when territorial behavior does occur in high trust environments, coworkers rate the territorial employee's contributions to the team significantly lower. We discuss the nature and management of territorial behavior in light of these findings.     

员工为什么乐于助人?多层次的领导–部属交换对帮助行为的影响

基于社会交换理论,以56名直属主管和274名下属的配对数据为样本,考察了多层次的领导–部属交换对个体和团队层次上的帮助行为的影响及作用过程。跨层次分析结果表明:(1)个体层次的人际公平中介了个体和团队层次的领导–部属交换对员工帮助行为的影响;(2)团队层次的人际公平氛围中介了团队平均领导–部属交换对个体和团队层次的帮助行为的影响;(3)领导–部属交换关系差异化对个体和团队层次的领导–部属交换与帮助行为之间的正向关系均具有显著的负向调节作用,即相对于较高的领导–部属交换关系差异化,较低的领导–部属交换关系差异化强化了个体和团队层次的领导–部属交换对帮助行为的影响。     

Beauty,Personality, and Affect as Antecedents of Counterproductive Work Behavior Receipt

Over the years, much attention has been devoted to understanding counterproductive work behavior (CWB) and its related concepts. Less is known, however, about whether certain employees find themselves more than others to be the targets of CWB. To examine this issue, we tested a model that positioned CWB receipt as a function of employees' personality (neuroticism, agreeableness), their appearance (physical attractiveness), and the negative emotions felt toward those employees by their coworkers. Two studies using multiple sources of data revealed that disagreeable and physically unattractive employees received more CWB from their coworkers, coworker negative emotion felt toward employees was associated with CWB receipt, and the relationship between employee agreeableness and CWB receipt was due, in part, to coworker negative emotion.