Contextualizing psychological contracts research: a multi-sample study of shared individual psychological contract fulfilment

ABSTRACT

Research on psychological contracts has made significant contributions to theoretically advancing our understanding of the employee-employer exchange relationship and its implications for organizational practice. However, the predominant emphasis of this empirical research has been on the individual level of analysis and in the process does not give sufficient attention to contextual influences. Teams have become a common feature in organizations today and provide a proximal context through which to understand how teams affect individuals’ evaluation of their psychological contract. Based on the macrosociological perspective of social exchange theory as well as theories on the role of social influence in psychological contract evaluations, we examine how shared individual psychological contract fulfilment (PCF) shapes the relationship between individual PCF and outcomes (employee’s own contributions and contextual performance) at the individual level as well as the predictors (group POS) and consequences (average employee contributions and average contextual performance) of shared individual PCF at the team level. Our findings from three studies, representing a total sample of 995 employees and 170 teams, provide support for the study hypotheses. This paper contributes to the psychological contract literature by conceptually and empirically addressing the role of a team context (shared individual PCF) and its impact on individual- and team-level relationships.     

When AI meets PC: exploring the implications of workplace social robots and a human-robot psychological contract

ABSTRACT

The psychological contract refers to the implicit and subjective beliefs regarding a reciprocal exchange agreement, predominantly examined between employees and employers. While contemporary contract research is investigating a wider range of exchanges employees may hold, such as with team members and clients, it remains silent on a rapidly emerging form of workplace relationship: employees’ increasing engagement with technically, socially, and emotionally sophisticated forms of artificially intelligent (AI) technologies. In this paper we examine social robots (also termed humanoid robots) as likely future psychological contract partners for human employees, given these entities transform notions of workplace technology from being a tool to being an active partner. We first overview the increasing role of robots in the workplace, particularly through the advent of sociable AI, and synthesize the literature on human–robot interaction. We then develop an account of a human-social robot psychological contract and zoom in on the implications of this exchange for the enactment of reciprocity. Given the future-focused nature of our work we utilize a thought experiment, a commonly used form of conceptual and mental model reasoning, to expand on our theorizing. We then outline potential implications of human-social robot psychological contracts and offer a range of pathways for future research.     

The moderating effect of power distance on employee responses to psychological contract breach

Understanding how employees’ cultural values are related to their responses to promises broken by their organizations (i.e., psychological contract breach) is important given today’s global workplace. Although past research has found that psychological contract breach is positively associated with employee exit, voice and neglect and negatively associated with loyalty, we know little about the role that cultural values play in this process. We explore the role that power distance orientation—an employee’s acceptance of power differentials in society—plays in employee responses to breach. We argue that employees with high power distance orientations will be more likely to respond passively to breach (loyalty and neglect), whereas employees with low power distance orientations will be more likely to exhibit active responses to psychological contract breach (exit and voice). We tested our notions using a sample of 265 employees from different cultures across two points in time. Employees with high power distance orientations were less likely to respond to psychological contract breach with exit and voice than employees with low power distance orientations. However, power distance orientation did not significantly moderate the relationships between psychological contract breach and neglect or loyalty, respectively. We discuss theoretical and practical implications of our findings.     

Development of social-cognitive and communication skills in children born deaf

Central to the interface of social-cognitive and communicative development is the growth of a theory of mind (ToM). ToM is mastered by most hearing children and deaf children of signing deaf parents by the age of 5 or 6 but is often seriously delayed in deaf children of hearing parents. This paper reviews recently published research on deaf children's ToM development and presents an original study consisting of eight longitudinal case histories that collectively map late-signing deaf children's ToM performance from 44 to 158 months of age. While five tentative conclusions can be posited from the collective research so far, further investigation of each of these possibilities is clearly needed.     

Affective commitment,trust, and the psychological contract: contributions matter,too!

ABSTRACT

Employees’ receipt of inducements is associated with trust and affective commitment, and employees pay for their inducements with their contributions (e.g., time, and physical and intellectual effort). Yet this relationship does not fully mirror events as they occur in an employment relationship where employees’ promises and delivery of inducements and contributions are ongoing, and relatively continuous. Our premise is that promising and delivering contributions may enhance or reduce employees’ trust in and commitment to the organization depending on how well they fulfill psychological needs. We tested a social exchange theory model and our alternative model. Survey results favoured our alternative model and suggested that employees’ contributions were related to trust and commitment, independent of the role of inducements. Tests of the social exchange model exhibited worse fit to the data. Breach and fulfilment results from polynomial regression and response surface analyses revealed that commitment was higher when delivered contributions equal promised contributions and declined when delivered amounts were deficient of, or exceeded, promised amounts. Employees’ promised and delivered contributions to organizations may constitute a path to their feelings of commitment, but commitment was highest when delivered contributions were within close range of promised amounts.     

Survey Feedback as a Tool for Changing Managerial Culture: Focusing on Users' Interpretations - A Case Study

This article presents a case study in a savings bank in which a change of managerial culture is conducted over several years. A survey feedback was carried out where special attention was paid to subordinates' perceptions on managerial behaviours of the immediate manager. This intervention intended to stimulate and facilitate changes of managers' values, competences, and practices by means of providing them with relevant feedback from subordinates and by developing a team-centred process of climate analysis and change. However, perceptions and interpretations developed by managers and their subordinates about the actions undertaken emphasized political processes and power games, which caused emotional reactions such as fear, suspiciousness, and discomfort. In light of this situation, the aims, meaning, and process of the intervention, as understood and interpreted by the participants, were taken as the focus of a subsequent target of analysis and intervention. Information obtained on participants' views and the process of their deconstruction are presented. Some suggestions are made to improve professional practice, and research questions are raised that should be incorporated into the research agenda in the near future.     

Reconsidering the roles of gratitude and indebtedness in social exchange

Receiving favors is often a mixed blessing and commonly triggers two emotions: the positive emotion gratitude and negative emotion indebtedness. In three studies, we examined the hypothesis that gratitude and indebtedness have distinct functions in social exchange. Contrary to current views, we believe that the function of gratitude does not primarily reside in facilitating social exchange. Instead, we propose that indebtedness motivates people to repay favours received, and thus accounts for most of the prosocial effects commonly attributed to gratitude. On the other hand consistent with current views, we believe that gratitude signals the potential for developing a relationship and fosters proximity seeking. Supporting these assumptions, in Study 1 we found that gratitude and indebtedness were associated with aspects of the favour that reflect the concern for relationship and the level of inequity. Studies 2 and 3 provided causal support for these relations, and revealed the unique associations between gratitude and the motivation of proximity seeking, and between indebtedness and the motivation to reciprocate. We argue that this functional distinction has escaped research attention as gratitude and indebtedness are naturally correlated because they stem from the same eliciting event. To appreciate this functional distinction, both emotions should be studied simultaneously in the context of social exchange.     

Using behavior contracts to improve behavior of children and adolescents in multiple settings

Research has shown that behavior contracts, a form of contingency management, can promote a wide range of behavior changes for individuals in varied populations; however, relatively few studies have been conducted in nonacademic settings. In the context of two service projects, we evaluated the extent to which behavior contracts improved problem behavior for 11 children and adolescents in residential treatment facilities and foster homes using nonconcurrent multiple baseline across participants’ designs with three or more tiers and supplemental statistical analysis for each tier. Practitioners in each setting implemented individualized behavior contracts for 5 to 59 weeks. Results show that behavior improved substantially for six participants but was relatively unchanged for the other five participants. We discuss the limitations of this clinically driven study, as well as clinical implications of our mixed findings.     

团队中的“我为人人, 人人为我”—— 团队-成员交换研究述评

团队-成员交换考察了团队中个体成员和其他成员之间的关系质量对团队整体绩效以及个人绩效的影响。从团队-成员交换的概念、理论来源、测量方式、测量工具等方面系统地介绍了团队-成员交换。此外, 将团队-成员交换的实证研究结果进行了汇总, 包含团队-成员交换的前因变量、结果变量及其所扮演的中介变量和调节变量的研究。在汇总的过程中对变量进行了群体层面和个体层面的划分。最后提出未来应该广泛开展在中国情境下的团队-成员交换实证研究, 并开发适合中国情境的团队-成员交换量表。     

The implicit cognition of reciprocal exchange: automatic retrieval of positive and negative experiences with partners in a prisoner's dilemma game

Models of reciprocity imply that cheater detection is an important prerequisite for successful social exchange. Considering the fundamental role of memory in reciprocal exchange, these theories lead to the prediction that memory for cheaters should be preferentially enhanced. Here, we examine whether information of a partner's previous behaviour in an interaction is automatically retrieved when encountering the face of a partner who previously cheated or cooperated. In two studies, participants played a sequential prisoner's dilemma game with cheaters and cooperative partners. Alternating with the game blocks, participants were asked to classify the smiling or angry facial expressions of cooperators and cheaters. Both experiments revealed congruence effects, reflecting faster identification of the smiles of cooperators (Experiments 1 and 2) and faster identification of the angry facial expressions of cheaters (Experiment 2). Our study provides evidence for the automatic retrieval of the partner's behaviour in the game, regardless of whether partners cheated or cooperated, and thus provides further evidence against the cheater detection hypothesis.     

社会阶层的心理学研究：社会认知视角

社会阶层是心理学研究的一个新的前沿领域,是指由于经济、政治等多种原因而形成的,在社会层次结构中处于不同地位的群体,这些群体之间存在着客观的社会资源（收入、教育和职业）的差异,以及感知到由此造成的社会地位的差异。基于社会认知视角的社会阶层理论认为,处于同一阶层中的个体,由于共享的经历,形成了相对稳定的认知倾向,低阶层者是情境主义的,高阶层是唯我主义的。大量的实证研究进一步证实,环境所导致的认知倾向差异,使得高低阶层这在感知自我、他人和社会的方式存在显著的不同。而阶层的流动性对个体心理与行为的影响以及本土化的社会阶层心理学研究是需要未来深入探索的研究方向。     

Multi-dependence in the formation and development of the distributed psychological contract

The psychological contract (PC) describes the implicit and explicit promises and obligations exchanged by individuals and organizational agents in an employment relationship. While it has typically been assumed that each employee establishes the PC with a single agent (i.e., the organization), it seems more realistic to treat PCs as multi-focused, involving various organizational agents. In a qualitative study of 41 professors employed at two public universities in Spain, we investigate the organizational agents involved in the formation and development of PCs, the mutual promises and obligations made by each party and the degree of PC fulfilment. Our findings reveal the multiplicity of organizational sources involved in the development of PCs and the complications that arise owing to multiple dependence. Based on our results, we discuss the need for a deeper examination of PCs from a multi-foci perspective in order to more fully understand the complex nature of the PC.     

The effect of psychological distance on perceptual level of construal

Three studies examined the effect of primed psychological distance on level of perceptual construal, using Navon's paradigm of composite letters (global letters that are made of local letters). Relative to a control group, thinking of the more distant future (Study 1), about more distant spatial locations (Study 2), and about more distant social relations (Study 3) facilitated perception of global letters relative to local letters. Proximal times, spatial locations, and social relations had the opposite effect. The results are discussed within the framework of Construal Level Theory of psychological distance ( Liberman & Trope, 2008 ; Trope & Liberman, 2003 ).     

Dynamics of psychological contracts with work engagement and turnover intention: The influence of organizational tenure

This study investigated the interrelations of the psychological contract with work engagement and turnover intention, which has hitherto been a largely overlooked topic in psychological contract research. Although previous research has mainly focused on how psychological contracts influence job attitudes and behaviours, it is proposed here that attitudes and behaviours also affect the psychological contract that the employee has with the organization. Moreover, it is proposed that because reciprocity norms are more important among shortly tenured employees, mutual relationships between psychological contracts and work engagement and turnover intention were stronger for employees with lower organizational tenure. Longitudinal data were collected among 240 employees and proposed models were evaluated with structural equation modelling. The results show that indeed psychological contract fulfilment was longitudinally related to higher work engagement and lower turnover intentions, but only for employees with low tenure. Moreover, stability in work engagement, turnover intention, and psychological contract over time was higher for those with high tenure, whereas the relations between turnover intention and the psychological contract were stronger for those with low organizational tenure. These findings demonstrate that psychological contracts are reciprocally interrelated with work outcomes, and that such relations are stronger for those with low tenure.     

Charting directions for a new research era: addressing gaps and advancing scholarship in the study of psychological contracts

ABSTRACT

The nature of work and the contexts in which firms operate have changed significantly in the many decades since the study of psychological contracts (PCs) at work began in earnest. These changes have altered the contours of the traditional employer-employee relationship and are key motivators of this Special Issue. We seek to chart new directions for PC research over the next decade by widening the theoretical and methodological lenses used to explore PC processes. In the introductory editorial we briefly outline the PC construct, overview the collected papers, and discuss the next exciting wave of PC research (exploring PC dynamics, PC counterparties, and the PC context) inspired by this collection.     

空间交互研究新视角：多重社会因素的影响

空间交互是人类生存和社交的重要内容, 主要包括语言交流和视角采择两大范畴。对空间交互策略和效率的影响因素的研究, 传统上集中于空间因素, 近年来逐渐开始关注各种社会因素, 包括个体自身的社会认知特质、交互对象的社会属性和空间环境中的社会线索, 并从不同角度提出了理论解释。未来研究应关注社会认知与空间认知的跨领域融合, 考察更加多元的空间交互对象, 最终建立一个整合空间和社会因素的空间交互理论框架。     

Actual environments do affect motivation and psychological adjustment: A test of self-determination theory in a natural setting

This study examined the impact of the actual environment on changes in psychological adjustment over time. According to Self-Determination Theory (SDT; Deci and Ryan, Intrinsic motivation and self-determination in human behavior, 1985a, Plenum, New York; J Res Pers 19:109–134, 1985b; Psychol Inq 11:227–268, 2000), environments that are objectively supportive of autonomy should facilitate psychological adjustment through their impact on people’s subjective perceptions of autonomy and self-determined motivation. The present study tested this hypothesis using a prospective design with nursing homes residents. Results from structural equation modeling showed that actual autonomy-supportive nursing home environments were positively associated with residents’ perceptions of autonomy that in turn predicted self-determined motivation in major life domains. Self-determined motivation, in turn, predicted increases in psychological adjustment over a one-year period. Theoretical implications of the present findings are discussed in line with SDT.