Procedural justice and compliance behaviour: the mediating role of emotions

Procedural justice researchers have consistently found that if authorities treat people with trust, fairness, respect and neutrality, people will not only be more willing to cooperate with authorities, but they will also be more likely to comply with authority decisions and rules. New research in this area has gone on to explore the role that emotions play in response to procedural justice and injustice. What this new research has neglected to do, however, is examine whether emotions mediate the effect of procedural justice on subsequent compliance behaviour in real life settings. Using longitudinal survey data collected in two real‐life contexts (Study 1: a taxation dispute (N = 652), and Study 2: workplaces (N = 2366)), the present study will show that perceptions of procedural justice influence the emotions experienced by people, but more importantly these emotional reactions (i.e. anger and happiness) mediate the effect of justice on subsequent compliance behaviour. In other words, it is these positive and negative emotional reactions to perceived justice or injustice that go on to predict who will and will not comply with authority decisions and rules. Copyright © 2008 John Wiley & Sons, Ltd.     

The Impact of Personality and Team Context on the Relationship Between Workplace Injustice and Counterproductive Work Behavior

This study ascertains whether the impact of workplace injustice on counterproductive work behavior is moderated by personality and team context. A sample of 131 public-service employees completed a questionnaire that assessed the extent to which they receive distributive, procedural, and interactional justice. Furthermore, team commitment, coworker satisfaction, and Big Five personality traits were assessed. Finally, respondents estimated the frequency with which they and their colleagues engage in counterproductive behaviors. Procedural, distributive, and interactional injustice all provoked counterproductive behaviors. The effect of justice on these destructive acts diminished when team commitment was elevated, coworker satisfaction was limited, agreeableness was pronounced, and neuroticism was reduced. The findings confirm that vulnerability amplifies the impact of injustice, but interdependence can diminish this effect.     

Raising One Eyebrow and Re‐envisioning Justice,Gender, and the Family

As part of a celebration of Susan Okin's Justice, Gender, and the Family (JGF), this article notes how some impacts of the book were so accepted that their original source (JGF) has been forgotten. It goes on to make three critical arguments about 1) Okin's pared‐down account of gender injustice, 2) her choice to embrace the Rawlsian distributive view of justice, and 3) her treatment of the family as the linchpin of gender injustice.     

Life Satisfaction and Job‐Seeking Behavior of the Unemployed: The Effect of Individual Differences in Justice Sensitivity

This study examines the effect of justice sensitivity on the life satisfaction and job‐seeking behavior of unemployed individuals and considers the likelihood of experiencing long‐term unemployment. We focus on two facets of dispositional justice sensitivity that reflect individual differences in perception and reactions to perpetrating injustice against others (perpetrator sensitivity) or suffering from the injustice of others as an innocent victim (victim sensitivity). We hypothesised that the negative effect of unemployment on life satisfaction is stronger among individuals with higher levels of victim sensitivity and perpetrator sensitivity. The former are more likely to perceive themselves as victims of an unjust situation, such as fate or the employer's decisions, whereas the latter are more likely to perceive themselves as perpetrators against the rules of social justice. Using survey data from approximately 400 participants, we found that unemployed individuals were less satisfied with life than employed individuals and that this relationship was stronger for perpetrator‐sensitive individuals. Unemployed perpetrator‐sensitive individuals were more likely to engage in active job‐seeking behavior and faced a lower likelihood of long‐term unemployment. The results are discussed in terms of the importance of justice‐related personality aspects of unemployed individuals for their well‐being and labor market outcomes.     

Justice Perceptions as Predictors of Customer Satisfaction: The Impact of Distributive,Procedural, and Interactional Justice1

This article attempts to extend prior research by testing the effects of justice components (distributive, procedural, and interactional) on customer satisfaction beyond the expectancy disconfirmation paradigm. To this end, two separate field survey studies were conducted. A total of 568 customers were surveyed in 38 hotels and 40 restaurants. The results showed that distributive justice was critical in predicting customer satisfaction, while the influence of procedural and interactional justice was secondary. Justice concepts were also robust against the simultaneous inclusion of disconfirmation and performance in the satisfaction equation. The article concludes with theoretical and managerial implications, as well as opportunities for future research.     

Justice sensitivity and the processing of justice‐related information

We investigated how Justice Sensitivity (JS) shapes the processing of justice‐related information. We proposed that due to frequently perceiving and ruminating about injustices, persons high in JS develop highly accessible and differentiated injustice concepts that shape attention, interpretation and memory for justice‐related information. Three studies provided evidence for these assumptions. After witnessing injustice, persons high in JS attended more strongly to unjust stimuli than to negative control stimuli (Study1) and interpreted an ambiguous situation as less just than persons low in JS (Study2). Finally, they displayed a memory advantage for unjust information (Study3). Results suggest that JS involves the availability and accessibility of injustice concepts as parameters of cognitive functioning and offer explanations for effects of JS on justice‐related behaviour. Copyright © 2010 John Wiley & Sons, Ltd.     

Examining changes in procedural justice and their influence on problem‐solving court outcomes

The number of problem‐solving courts has grown substantially since the mid‐1990s. Research consistently indicates that participation in these courts lowers recidivism, which is often attributed to defendants’ increased perceptions of procedural justice in these programs. Yet, prior studies are limited in their focus, often examining interactions with the judge in a single court or examining defendant perceptions and outcomes at a single time point. In the present study, we investigate defendant perceptions of procedural justice with judges and case managers across multiple problem‐solving courts over time. Findings indicate that procedural justice varies across court actors and over time. Procedural justice is lower among judges than among case managers; however, changes in perceptions of procedural justice with the judge are associated with improved court outcomes. We suggest that defendant perceptions are variable and complex but important in explaining variations in outcomes.     

分配公正、程序公正、互动公正影响效果的差异

以大学生奖学金评比为例,探讨了组织公正各维度影响效果的差异。以661名大学生为被试,采用2×2×2的完全随机设计,以情境故事法（scenarios）呈现刺激,研究了奖学金评比中分配公正、程序公正、互动公正对大学生学习投入、班级荣誉感、班级归属感、与辅导员的关系的影响。结果表明,组织公正三个维度与效果变量之间存在清晰的对应影响关系：分配公正主要影响具体、以个人为参照的效果变量;程序公正主要影响与组织有关的效果变量;互动公正主要影响与上司有关的效果变量。     

The justice and injustice of life events

An experiment employing a sample (N=280) of undergraduates from an urban university was designed to test the general hypothesis that the perception of justice and injustice in life events depends upon the relationship between two variables that are part of the stimulus situation: the valence of the person being observed (good or bad), and the valence of the outcome experienced by that person (positive or negative). The findings from both qualitative (analysis of spontaneous comments) and quantitative scale ratings supported the prediction that justice and injustice perceptions depend respectively on whether the signs of the person–outcome valences are the same or different. Two perceptual biases were revealed by the analysis. The first was a positive outcome bias: respondents rated as more just outcomes that were positive regardless of the goodness or badness of the person in the life event. The second was a justice bias: respondents in both measures found the just life events to be more just than unjust life events to be unjust. Finally the more religious respondents perceived the life events as more just regardless of the patterns of person–outcome valences than did the less religious, suggesting a third, religiosity bias. A number of theoretical implications and questions for future research were discussed, including the quantification of the hypothesis and its cross-cultural generality.     

A Moderator of the Interaction Effect of Procedural Justice and Outcome Favorability: Importance of the Relationship

Justice literature has documented that procedural justice interacts with outcome favorability in determining people's reactions to a decision. Specifically when people perceive the outcome as negative, procedural justice has remarkably strong and positive influence on their attitudes and reactions to the decision. The present study extended past research by illustrating that the interaction effect of procedural justice and outcome favorability is dependent on the perceived importance of the relationship with the other party. Two studies yielded converging results that the interaction effect is operative only when the relationship with the other person or group is important to the person.     

不确定感在他人的程序公正与自我的合作行为之间的中介作用

以公平启发理论为基础,结合不确定管理理论,采用情境实验法(实验1)和行为实验法(实验2),探讨了不确定感这一工具性动机在他人的程序公正与自我的合作行为之间的中介作用。研究结果发现:(1)他人的程序公正会促进自我的合作行为的出现;(2)不确定感降低了自我的合作行为的出现;(3)不确定感中介了他人的程序公正对自我的合作行为的影响。     

A longitudinal analysis of organizational fairness: an examination of reactions to tenure and promotion decisions

Most organizational justice research takes a cross-sectional approach to examining the relationship between perceived fairness and individuals' attitudes. This study examines the effect of procedural and distributive justice over time. It is suggested that individuals acquire more information and experience with procedures and outcomes over time. These changes in information and experience affect the influence of procedural and distributive justice on organizational attitudes. Faculty perceptions of tenure and promotion decisions were assessed 3 times (preallocation, short-term postallocation, long-term postallocation) over a 2-year period. Results generally supported the hypotheses. Procedural justice was most influential prior to and soon after outcome decisions were made. Distributive justice was most influential 1 year later.     

THE PRECURSORS AND PRODUCTS OF JUSTICE CLIMATES: GROUP LEADER ANTECEDENTS AND EMPLOYEE ATTITUDINAL CONSEQUENCES

Drawing on the organizational justice, organizational climate, leadership and personality, and social comparison theory literatures, we develop hypotheses about the effects of leader personality on the development of 3 types of justice climates (e.g., procedural, interpersonal, and informational) and the moderating effects of these climates on individual-level justice–attitude relationships. Largely consistent with the theoretically derived hypotheses, the results showed that leader (a) Agreeableness was positively related to procedural, interpersonal, and informational justice climates; (b) Conscientiousness was positively related to a procedural justice climate; and (c) Neuroticism was negatively related to all 3 types of justice climates. Further, consistent with social comparison theory, multilevel data analyses revealed that the relationship between individual justice perceptions and job attitudes (e.g., job satisfaction, commitment) was moderated by justice climate such that the relationships were stronger when justice climate was high.     

Procedural justice in the context of civil commitment: an analogue study

Procedural justice theory posits that the process by which disputes are resolved influences perceptions of fairness and satisfaction with outcomes, even if the outcomes are unfavorable. Within the context of civil commitment, Tyler (1992) has suggested that enhancing respondents' perceptions of procedural justice (i.e., participation, dignity, and trust) during commitment proceedings might facilitate accommodation to an adverse judicial determination (i.e., commitment) and subsequently enhance therapeutic outcomes. The study reported here used videotapes of mock commitment hearings to examine whether patients committed for involuntary treatment are sensitive to procedural justice manipulations. Results suggest that patients are sensitive to procedural justice manipulations and, further, that such manipulations are likely to influence the patients' attitude toward psychiatric care. These findings suggest that the development of strategies to enhance patients' perceptions of procedural justice in commitment hearings may indeed have positive therapeutic implications and warrants further investigation.     

理性-经验加工对不公正情绪和行为反应的影响:公正敏感性的调节作用

基于认知-经验理论,采用行为实验法和情境故事法,探讨了不同信息加工方式对不公正情绪和行为反应的影响,以及受害者敏感性对两者关系的调节作用。结果表明,与理性加工相比,经验加工下个体对不公正有更强烈的负性情绪反应,合作意向更低;受害者敏感性调节加工方式与不公正行为反应之间的关系,即受害者敏感性低时,加工方式与人际公正对合作意向交互作用显著,受害者敏感性高时,加工方式与人际公正对合作意向没有交互作用。     

Procedural justice,identity and deference to the law: What shapes rule‐following in a period of transition?

The group engagement model has two core arguments. The first is that procedural justice shapes rule‐following in groups, organisations and societies. The second is that the influence of procedural justice upon rule‐following is mediated by changes in people's identification with groups. This study uses a sample of South Africans to test both arguments. While the procedural justice argument has already been widely tested and supported, this study extends that test to a society in rapid transition and upheaval. Further, it tests the identity mediation argument in the same context. The results support both arguments. Procedural justice shapes rule‐following and that influence is mediated by identification with superordinate authority.     

分配不公正下的退缩行为：程序公正和互动公正的影响

以160名中学教师为被试,采用2×2的完全随机设计,以模拟故事（scenarios）的方法呈现刺激,研究了在职称评定中分配不公正的前提下,程序公正/不公正,互动公正/不公正对教师的退缩行为（消极怠工、拒绝帮助、离职、对校长的消极态度）的影响。结果表明,在分配不公正条件下：（1）程序公正、互动公正均影响教师的消极怠工程度;（2）程序公正、互动公正均影响教师的拒绝帮助行为程度,而且交互作用显著;（3）互动公正影响教师对上司的消极态度,程序公正无显著影响;（4）程序公正和互动公正对离职意愿影响均不显著     

Relation of Economic Depression to Delinquency,Crime, and Drunkenness in Massachusetts

Abstract

Two experiments using the same paradigm were conducted to examine when members of a disadvantaged group will accept their situation, take individual action, or engage in collective action. In both experiments, Canadian undergraduate subjects received feedback that they had been unsuccessful in their attempt to gain entrance into a high status group. Experiment 1 involved a justice manipulation in which the main hypothesis was that collective action would be associated with procedural injustice, whereas distributive injustice would lead to individualistic action. The main hypothesis of Experiment 2 was that collective action would be instigated by those who are extremely close to gaining entry to the high status group. Although only partial support was obtained for the hypotheses, it was possible to specify conditions that discriminate between individual and collective action.     

Bystanders' reactions towards co‐punishment events in the Taiwanese military: Examining the moderating effects of organizational norms

The present study examined bystanders' justice perceptions about co‐punishment events. In a sample of 169 logistic officers in the Taiwanese military, responsibility attributions (i.e. liability attributed to co‐punished persons) had a negative relationship with perceived harshness, and a positive relationship with perceived procedural justice. In addition, the effects of responsibility attributions on procedural justice were weaker if the person perceived stronger rather than weaker organizational norms of co‐punishment.