The effect of propensity to trust and perceptions of trustworthiness on trust behaviors in dyads

Research on trust has burgeoned in the last few decades. Despite the growing interest in trust, little is known about trusting behaviors in non-dichotomous trust games. The current study explored propensity to trust, trustworthiness, and trust behaviors in a new computer-mediated trust relevant task. We used multivariate multilevel survival analysis (MMSA) to analyze behaviors across time. Results indicated propensity to trust did not influence trust behaviors. However, trustworthiness perceptions influenced initial trust behaviors and trust behaviors influenced subsequent trustworthiness perceptions. Indeed, behaviors fully mediated the relationship of trustworthiness perceptions over time. The study demonstrated the utility of MMSA and the new trust game, Checkmate, as viable research methods and stimuli for assessing the loci of trust.     

Trust, trustworthiness, and trust propensity: a meta-analytic test of their unique relationships with risk taking and job performance

The trust literature distinguishes trustworthiness (the ability, benevolence, and integrity of a trustee) and trust propensity (a dispositional willingness to rely on others) from trust (the intention to accept vulnerability to a trustee based on positive expectations of his or her actions). Although this distinction has clarified some confusion in the literature, it remains unclear (a) which trust antecedents have the strongest relationships with trust and (b) whether trust fully mediates the effects of trustworthiness and trust propensity on behavioral outcomes. Our meta-analysis of 132 independent samples summarized the relationships between the trust variables and both risk taking and job performance (task performance, citizenship behavior, counterproductive behavior). Meta-analytic structural equation modeling supported a partial mediation model wherein trustworthiness and trust propensity explained incremental variance in the behavioral outcomes when trust was controlled. Further analyses revealed that the trustworthiness dimensions also predicted affective commitment, which had unique relationships with the outcomes when controlling for trust. These results generalized across different types of trust measures (i.e., positive expectations measures, willingness-to-be-vulnerable measures, and direct measures) and different trust referents (i.e., leaders, coworkers).     

If you are able to control yourself, I will trust you: the role of perceived self-control in interpersonal trust

The present research tested the hypothesis that perception of others' self-control is an indicator of their trustworthiness. The authors investigated whether, in interactions between strangers as well as in established relationships, people detect another person's self-control, and whether this perception of self-control, in turn, affects trust. Results of 4 experiments supported these hypotheses. The first 2 experiments revealed that participants detected another person's trait of self-control. Experiments 3 and 4 revealed that participants also detected the temporary depletion of another person's self-control. Confirming the authors' predictions, perceived trait and state self-control, in turn, influenced people's judgment of the other person's trustworthiness. In line with previous research, these findings support the positive value of self-control for relationships and highlight the role of perceived self-control for the development of a fundamental relationship factor: trust.     

Leader trustworthy behavior and organizational trust: the role of the immediate manager for cultivating trust

Drawing from both trust‐building theory and interpersonal trust literature, we investigate how trust between a leader and follower may be leveraged to influence organizational trust. We also explore the mediating mechanisms of this link and test a potential moderator. A cross‐sectional, multifoci design was adopted and participants were 201 employees within a public sector organization. Leader trustworthy behavior was found to predict organizational trust, mediated by trustworthiness perceptions and trust in the leader. Support for the boundary condition was found; namely, when leaders were more senior, the relationship between trustworthy behavior and organizational trust was stronger. The findings suggest that leaders can meaningfully influence organizational trust perceptions through the enactment of trustworthy behavior, although the strength of this effect varied as a function of their position.     

From First Impression to Fairness Perception: Investigating the Impact of Initial Trustworthiness Beliefs

Evolutionary theory and neuroscientific evidence suggest that humans automatically infer the trustworthiness of others based on facial appearance. Building upon this knowledge base, this article presents three empirical studies that investigate the influence of initial impressions of trustworthiness on post‐event perceptions of justice. Across 2 vignette studies and 1 laboratory study, the results consistently suggest that pre‐event trustworthiness impressions exert significant indirect effects on post‐event justice perceptions. In Study 1 and 2, the effects of trustworthiness were mediated by individuals’ psychological state of trust and fairness‐related counterfactual thinking, respectively. In Study 3, the indirect effect of trustworthiness was transmitted through the psychological state of trust alone. The finding that initial trustworthiness impressions derived from surface cues (facial appearance) help shape subsequent perceptions of justice has important implications for justice theory and research.     

Automatic coping mechanisms in committed relationships: Increased interpersonal trust as a response to stress

In order to maintain a satisfying committed relationship, individuals have to cope successfully with stressors, especially those that concern both partners (i.e., dyadic stress). The aim of our study is to investigate automatic up-regulation of interpersonal trust as an adaptive response to relationship challenges. In three experiments, we manipulated relationship stress by instructing half of the participants to imagine a relationship threat (Experiments 1 and 2: a longer period of physical separation, Experiment 3: any possible stressor that could challenge their relationship). Participants subsequently played an anonymous, one-shot trust game (Experiments 1 and 2) or rated the trustworthiness of unknown faces (Experiment 3) to assess automatic up-regulation of interpersonal trust. Results revealed that participants in the relationship stress condition displayed higher trusting behavior in the trust game, and rated the trustworthiness of unknown faces as higher compared to participants in the control condition. These findings suggest that interpersonal trust is situationally and automatically attuned to relationship demands and challenges.     

Discouraging unethicality versus encouraging ethicality: Unraveling the differential effects of prevention‐ and promotion‐focused ethical leadership

Theory on the impact of ethical leadership has traditionally been based on a deontological approach to morality. Underlying this perspective is the assumption that all leader behaviors that encourage “normatively appropriate conduct” will influence followers in a similar fashion. Put differently, the current consensus seems to suggest that actions that focus on preventing unethical behavior—attending to “the wrong”—will have the same impact as actions that focus on promoting ethical behavior—attending to “the right.” Taking a within‐person approach, we draw upon social exchange theory to challenge this consensus and build theory that suggests a follower's felt trust from their leader will be differentially impacted by prevention‐ versus promotion‐focused ethical leadership. We also explore how these different types of ethical leadership may indirectly, through felt trust, impact citizenship behavior and counterproductive work behavior. Finally, we consider how the role of the “moral manager” may interact with the “moral person” by identifying leader moral hypocrisy as an important between‐person moderator of these effects. Given the importance of ethical decision‐making in organizations and the calls for increased ethical leadership, our findings have important implications for both theory and practice.     

Everyday dynamics in generalized social and political trust

We applied the traits as density distributions of states approach to generalized expectations of trustworthiness, namely, social trust and trust in politicians. Using an experience sampling study (N = 47), we assessed state social trust and trust in politicians four times a day for 2 weeks. Within-person variability was found to be low but meaningful as it was predicted by variations in affect, interactional trust, and prior experiences. There was high stability in interindividual differences in the mean levels of state trustworthiness expectations and in the levels of within-person variability. Our study provides a comprehensive understanding of stability and variability in generalized expectations of trustworthiness and indicates broad applicability of the traits as density distributions of states approach.     

Don't trust anybody: Conspiracy mentality and the detection of facial trustworthiness cues

Conspiracy theories express mistrust in common explanations and epistemic authorities. Independent of concrete content, the extent of endorsing conspiracy theories has also shown associations with interpersonal mistrust. Arguing from an evolutionary and error-management perspective, this increased interpersonal mistrust could either represent an enhanced sensitivity to untrustworthiness cues, or a limited ability to recognize trustworthiness, or non-specific mistrust without differentiations between (un)trustworthiness cues. In two experimental studies (N = 563), we manipulated facial trustworthiness and tested the differentiation of trustworthiness evaluations as a function of conspiracy mentality. We found that conspiracy mentality was associated with a generalized tendency to perceive others as untrustworthy, independent of facial trustworthiness, speaking to non-specific manifestations of mistrust. However, the association between conspiracy mentality and trust became non-significant once age was accounted for in Study 1. We discuss how conspiracy mentality may be associated with an increased propensity to view the world as having malevolent intentions.     

Organizational trust among job seekers: The role of information‐seeking and reciprocation wariness

This study explores job seekers’ information‐seeking and pre‐hire trust, and the role of reciprocation wariness in the development of pre‐hire trust. Individuals seeking a job with a technology company (N = 192) reported their perceptions of the organization’s website usability and perceived similarity to their recruiter, organizational trustworthiness and trust, and intent to accept a job offer. Wariness moderated the relationship between website usability perceptions and trustworthiness. Unexpectedly, the interaction was in the opposite direction of what we predicted. In addition, job seekers’ perceived similarity to their recruiter related to trustworthiness, and trust related to intent to accept a job offer. Our findings suggest that to some extent, recruiting organizations can encourage trust perceptions in the pre‐hire context.     

8~12岁儿童同伴信任的发展:特质可信度和面孔可信度的预测作用

研究选取297名8~12岁儿童为被试,考察了特质可信度和面孔可信度对儿童同伴信任的预测作用及其预测力的年龄差异。研究采用同伴互评的方式来测量被试对同伴的信任分数。采用同伴提名的方式测量同伴的特质可信度分数。采用第三方评价的方式,获得同伴的面孔可信度分数。结果发现（1）同伴特质可信度和面孔可信度均能正向预测儿童的同伴信任,同伴的特质可信度和面孔可信度越高,儿童对其信任程度也越高。（2）特质和面孔可信度之间存在显著的交互作用。当同伴的面孔可信度高时,特质可信度对儿童同伴信任的预测作用也更大。（3）特质可信度对同伴信任的预测作用随着年龄增长而变大,而面孔可信度对同伴信任的预测作用不存在年龄差异。     

信任倾向和面孔可信度对小学儿童信任判断的影响

该研究考察了7、9、11岁小学儿童对陌生人信任判断的发展特点,以及信任方的信任倾向和被信任方的面孔可信度在儿童信任判断中的作用特点及其发展特征。结果发现：（1）7、9、11岁小学儿童基于面孔对陌生他人进行的信任判断中,9、11岁儿童的信任水平要高于7岁儿童;（2）在信任判断中,陌生交往者的面孔可信度对7、9和11岁儿童的信任判断都具有显著的影响作用,即相对于具有不可信面孔的陌生人,儿童更愿意相信具有可信面孔的陌生人;此外,信任倾向对于信任判断的影响作用则存在一定的年龄间差异,7岁儿童的信任倾向对信任判断无影响,9和11岁儿童的信任倾向正向预测儿童对陌生人的信任水平,即相对于信任倾向低的儿童,信任倾向高的儿童对陌生人的信任水平也越高;（3）被信任方的面孔可信度在小学儿童信任判断中的影响作用要大于儿童自身的信任倾向的影响作用。这些结果表明儿童对他人的信任水平随着年龄的增长而提高;对于陌生人,小学儿童主要依据被信任方相关的可信特征线索做出相应的信任判断。     

Measuring trust in teams: Development and validation of a multifaceted measure of formative and reflective indicators of team trust

This article describes the development and validation of a multidimensional instrument designed to measure trust within teams. Trust is conceptualized as a latent variable resulting from distinct but related (formative) indicators, i.e., propensity to trust and perceived trustworthiness, which lead to (reflective) indicators, i.e., behaviours cooperation and monitoring between team members. The instrument was tested in two different samples. The first sample included 98 hospital professionals (14 teams) and provided data for the exploratory factor analysis of this instrument (Study 1). The second sample included responses from 112 teams (395 individuals) from three social-care institutions and was used to apply confirmatory factor analysis (Study 2). Data attesting to the underlying factor structure, internal homogeneity, construct validity, and consensual power of agreement within teams and discriminant power across teams of the instrument are presented. The final 21-item, four-factor version of this measure demonstrates good psychometric properties, with acceptable levels of reliability and validity. We conclude that the scales form a parsimonious, valid, and efficient instrument to assess trust in teams. Potential applications of this measure in research and practice are described and the implications of these findings for future research are discussed.     

Perceived trustworthiness of faces drives trust behaviour in children

Facial appearances can powerfully influence adults' trust behaviour, despite limited evidence that these cues constitute honest signals of trustworthiness. It is not clear, however, whether the same is also true for children. The current study investigated whether, like adults, 5‐year‐olds and 10‐year‐olds are more likely to place their trust in partners that look trustworthy than those that look untrustworthy. A second, closely related question was whether children also explicitly value the information from face cues when making trust decisions. We investigated these questions using Token Quest: an economic trust game that gave participants the opportunity to make investments with a series of partners who might (or might not) repay their trust with large returns. These interactions occurred under different conditions, including one in which participants were shown the face of each partner and another in which they could ‘purchase’ access to faces with a portion of their investment capital. Results indicated that, like adults, 10‐year‐old children selectively placed their trust in those partners they perceived as looking trustworthy and many were willing to ‘pay’ to purchase access to these face cues during the trust game. We observed a similar profile of trust behaviour in 5‐year‐olds, with no significant group difference in the impact of face cues on behaviour across the three age groups. Together, these findings indicate that the influence of face cues on trust behaviour emerges early, and highlight a capacity for sophisticated social cognition in young children.     

The effects of risk on initial trust formation

This paper seeks to expand our understanding of initial trust by looking at how variation in risk influences the nature of trust and the process of initial trust formation. Four hypotheses were tested in two experiments involving participants with and without work experience. A first hypothesis suggested a positive relationship between a general propensity to trust and initial trust; a second hypothesis, a negative relationship between risk and initial trust; whereas a third hypothesis posited that risk would increase the importance participants place on benevolence and integrity. A fourth hypothesis suggested that risk would have a positive and moderating influence on the effect of out‐of‐role behavior when presented after role‐conformant in‐role behavior. Findings are presented and discussed and practical implications suggested.     

Incidental learning of trust from eye-gaze: Effects of race and facial trustworthiness

Humans rapidly make inferences about individuals’ trustworthiness on the basis of their facial features and perceived group membership. We examine whether incidental learning about trust from shifts in gaze direction is influenced by these facial features. To do so, we examined two types of face category: the race of the face and the initial trustworthiness of the face based on physical appearance. We find that cueing of attention by eye-gaze is unaffected by race or initial levels of trust, whereas incidental learning of trust from gaze behaviour is selectively influenced. That is, learning of trust is reduced for other-race faces, as predicted by reduced abilities to identify members of other races (Experiment 1). In contrast, converging findings from an independently gathered set of data showed that the initial trustworthiness of faces did not influence learning of trust (Experiment 2). These results show that learning about the behaviour of other-race faces is poorer than for own-race faces, but that this cannot be explained by differences in the perceived trustworthiness of different groups.     

Trust and trustworthiness in a sequential bargaining game

We use a two‐person extensive form bargaining game to explore individuals' trusting and reciprocal behavior and how those relate to their scores on a trust survey. In keeping with prior research, we find that the ‘self‐interested’ outcome is rejected by a majority of individuals. People who score high on the trust survey are both trusting and are also trustworthy, in that they reciprocate others' trust. But people with low‐trust scores often exhibit trust but are not trustworthy. These ‘inconsistent trusters’ seem to be interested in exploiting the trust and trustworthiness of others in increasing their own payoff. Copyright © 2003 John Wiley & Sons, Ltd.     

Is interpersonal and institutional e‐trustworthiness equally important in consumer e‐trust development? Implications for consumers' e‐trust building behaviours

Trust is a widely studied phenomenon across numerous disciplines. E‐trust researchers have conducted a vast number of studies, but despite extensive interest in the issue, there are only few studies that concentrate on how consumers build e‐trust. Furthermore, consumer e‐trust is seen to be a function of both interpersonal and institutional e‐trustworthiness, but only limited number of attempts have been conducted to study the relative importance of interpersonal and institutional e‐trustworthiness in consumer e‐trust development process. The present article seeks to improve this situation by studying how consumers' perceived interpersonal and institutional e‐trustworthiness influence their intention to build e‐trust. The results of the study suggest that consumers build e‐trust actively, and the development of e‐trust is not only based on trustees' behaviour. Moreover, the results indicate that interpersonal e‐trustworthiness is more important than institutional e‐trustworthiness in consumers' e‐trust building. Copyright © 2010 John Wiley & Sons, Ltd.     

Personal trust extends cooperation beyond trustees: A Mexican study

We studied 2 groups of workers from Oaxaca (Mexico) with different levels of income and education to investigate the role that the affective‐based psychological mechanism of personal trust, as evolutionarily acquired, plays on group cooperation. We measured trust levels through some questionnaires and cooperative behaviour through an iterated prisoner's dilemma under different conditions and analysed trust networks of group members. While these groups did not differ in trust levels or cooperation among trustees, they did differ in terms of cooperation with other group members. Such differences are related to dissimilarities in the trust network topology—as a measure of group cohesion. These results suggest that some personal trust networks extend cooperation within a group beyond trustees in a way that complements the role of the reputation for indirect reciprocity.     

Antecedents of trust in the sharing economy: A systematic review

Users and potential users of the sharing economy need to place a considerable amount of trust in both the person and the platform with which they are dealing. The consequences of transaction partners’ opportunism may be severe, for example damage to goods or endangered personal safety. Trust is, therefore, a key factor in overcoming uncertainty and mitigating risk. However, there is no thorough overview of how trust is developed in this context. To understand how the trust of users in the sharing economy is influenced, we performed a systematic literature review. After screening, 45 articles were included in a qualitative synthesis in which the results were grouped according to a well‐established trust typology. The results show various antecedents of trust in the sharing economy (e.g. reputation, trust in the platform, and interaction experience) related to multiple entities (i.e. seller, buyer, platform, interpersonal, and transaction). Trust in this economy is often reduced to the use of reputation systems alone. However, our study suggests that trust is much more complex than that and extends beyond reputation. Furthermore, our review clearly shows that research on trust in the sharing economy is still scarce and thus more research is needed to understand how trust is established in this context. Our review is the first that brings together antecedents of trust in online peer‐to‐peer transactions and integrates these findings within an existing framework. Additionally, the study suggests directions for future research in order to advance the understanding of trust in the sharing economy.