The Effect of Employee Assistance Services on Reductions in Employee Absenteeism

Personal and work-related stressors experienced by employees can result in substantial costs to employers in the form of employee absenteeism. Employee Assistance Programs (EAPs) provide an important vehicle to assist employees with behavioral health issues, personal concerns, and work-related problems that impact employee absenteeism. This study tested the impact of EAPs on reducing employee absenteeism utilizing a well-matched control group and human resource timecard data. The study recruited employees from 20 areas of state government and used a prospective, quasi-experimental design with propensity score matching. EAP (n = 145) users were matched to non-EAP (n = 145) users on baseline demographic, psychosocial, and work-related characteristics that differentiate the groups. Hours of sick time recorded were provided by human resource offices. Differences in sick leave usage were tested using mixed model repeated measures. A steeper decline in sick leave usage for EAP than non-EAP employees was found, with estimates of 4.8 to 6.5% fewer hours lost per month to illness. Further analysis found that EAP services were most effective in helping clients move from moderate to low levels of sick leave rather than in reducing sick leave for those experiencing chronic absenteeism. Research on the effectiveness of EAPs rarely utilizes well-matched control groups and frequently relies on self-reported outcomes. Using an objective measure of work time lost, this study provides empirical evidence that users of EAP services tend to reduce their absenteeism at a faster pace than non-EAP users experiencing similar challenges to maintaining productivity.     

A multivariate projection‐type analogue of the Wilcoxon — Mann — Whitney test

The problem of comparing two independent groups based on mulitivariate data is considered. Many such methods have been proposed, but it is difficult to gain a perspective on the extent to which the groups differ. The basic strategy here is to determine a robust measure of location for each group, project the data onto the line connecting these measures of location, and then compare the groups based on the ordering of the projected points. In the univariate case the method uses the same measure of effect size employed by the Wilcoxon — Mann — Whitney test. Under general conditions, the projected points are dependent, causing difficulties when testing hypotheses. Two methods are found to be effective when trying to avoid Type I error probabilities above the nominal level. The relative merits of the two methods are discussed. The projected data provide not only a useful (numerical) measure of effect size, but also a graphical indication of the extent to which groups differ.     

The Armed Services Vocational Aptitude Battery—A Test Battery in Transition

The widely used ASVAB is reviewed from the standpoint of career guidance in grades 9–12. The battery measures general ability, trade-technical experience, a spatial factor, and a clerical factor unlike traditional measures of clerical aptitude. The version used during the 1977–78 school year had serious limitations. ASVAB changes annually; if subsequent versions have similar limitations, the student drawing conclusions from the report form without the help of an informed counselor will likely draw incorrect conclusions about his or her vocational potential. Established procedures for test review are inadequate for generating an informed opinion regarding a test that is heavily promoted and that changes from year to year.     

Cross-Cultural Family Therapy — A Malaysian Experience

This case report illustrates the possibilities and difficulties of family therapy in a non-Western culture. Malaysia is a truly multiracial society with diverse ethnic groups having different religions, languages, and cutural patterns of relationships. In addition, the nation as a whole, and each ethnic group in particular, is in the process of cultural change, which produces stress on the traditional family's style of relationships. The therapists working in this culture are often crossing religious, linguistic, and socioeconomic barriers, as well as encountering the cultural pressures placed upon families. We will formulate some general problems in cross-cultural psychotherapy, discuss some aspects of this specific culture and family with a case report, and offer some suggestions for handling problems in family therapy under these circumstances.     

KOISK — A new vocational counselling instrument

The Keele Occupational Interest Sorting Kit is an alternative to traditional interest inventories. It is designed to be better adapted to a dynamic counselling situation. The nature of the kit is described, and its possible uses are outlined.     

Tracing the Path from Personality — via Cooperativeness — to Conservation

Ecological behaviour is often conceptualized as an instance of cooperating in a social dilemma situation. Thus, it has been argued to relate to dispositional tendencies of moral virtue and pro‐social orientation. To embed such notions in models of basic personality, we herein predicted that the recently proposed sixth basic personality factor, Honesty–Humility — which specifically pertains to individual differences in cooperativeness — is linked to environmental attitudes and ecological behaviour. Results from two studies (N = 137 and N = 531, respectively) supported these hypotheses and showed that Honesty–Humility explains incremental variance beyond the remaining, more classical five factors of personality. In addition, mediation analyses revealed that Honesty–Humility exerts part of its influence via individual differences in pro‐social value orientations. Individual tendencies to cooperate in social dilemma situations could thus be shown to form a bridge between basic personality dimensions and ecological behaviour. Copyright © 2012 John Wiley & Sons, Ltd.     

Writing qualitative research — A gathering of selves

This paper is a reflection and discussion on the integration and personal development that may occur when we use ourselves in heuristic research, particularly in the process of writing. It focuses on my writing about a study I undertook with two of my ex‐clients who are brothers, and their journey towards healing, and on their experience of our counselling relationship as part of that journey. As their counsellor, and the main researcher, my story inevitably intermingles and overlaps with theirs. My ‘selves’ as woman, survivor, client, counsellor, researcher (and numerous other selves) and their selves as survivor, man, client and researcher (and many others) are impacted by the collaborative, experiential nature of the work. Issues faced in the writing of a book about the research (Etherington, 2000), such as self‐disclosure and reclaiming my voice, parallel many of my own issues as a client and my clients' issues.     

Stereotypical behavioural cues — but not their order — influence credibility judgements

To what extent stereotypical deceptive behaviours such as gaze aversion and fidgeting actually influence people's credibility judgements remain largely unknown. In this study, we directly manipulated the presence/absence of such behaviours to investigate this. Participants were shown four truthful videos in which we manipulated the presence of stereotypical cues and asked them to judge how credible the person in each video is. Moreover, research consistently shows that decision making is influenced by various cognitive biases. One example is the primacy effect, which implies that people form an opinion early in the decision process. Information acquired early will have the largest influence on how subsequent information will be interpreted. To investigate a possible primacy effect, we also manipulated whether these cues were present towards the beginning or the end of the video (i.e. the timing of the manipulation). In line with our expectations, the presence of stereotypical cues significantly lowered the observed credibility, showing that the presence of these cues indeed influences credibility judgements. The timing of the cues had no effect.