Emotional stylists: Strategies of expressive management among trainee hairdressers

Abstract

This study is concerned with the strategies of expressive control and interaction styles reported by trainee hairdressers. Thirty-nine young women on a Youth Training Scheme (YTS) hairdressing scheme were interviewed about their experiences of dealing with clients and asked to fill out a series of standardised personality questionnaires. Relationships between measures of expressive control, affective communication, self-consciousness, empathy, and affective intensity were investigated, and the influence of these variables on job satisfaction, general well-being, and reported level of tips was assessed using correlational analyses. Ratings of job satisfaction and general well-being were found to be significantly related to low levels of self-monitoring, and more specifically to the absence of a socially deceptive strategy of impression management. Self-ratings of emotional expressive ability and scores on a self-report cognitive/affective index of “open” interaction style together accounted for about half the variance in reported tips. These results are discussed in the context of the discourses of “putting on an act” and “opening up” which frequently arose in conversation with interviewees. Trainees apparently learn to identify with their interpersonal role during encounters with clients and come to experience the associated emotional display as “spontaneous” and “natural”. Successful adjustment to the work-role implies specific strategies of emotional involvement and control.     

Psychometric evaluation of a “standardized client” procedure with trainee counsellors

The validity and reliability of a “standardized client” procedure for assessing the impact of counsellor-trainees' behaviour upon client-perceived rapport was investigated within 22 counselling interviews. A typical client was trained to present the same genuine concern consistently across all interuiews, and to make minute-by-minute in-session ratings of experienced rapport. Data were collected on internal consistency, test-retest reliability, face validity, content, construct and concurrent validity via usual procedures and blind evaluations from professionals in the field. All common psychometric requirements were satisfied. Limitations of this procedure are discussed, and implications for use of “standardized client” ratings to gather data on the rapport-enhancing effects of specific counsellor behaviours are also raised.     

We Can Make It Better: “We” Moderates the Relationship Between a Compromising Style in Interpersonal Conflict and Well-Being

Compromising is considered a useful strategy for solving interpersonal conflicts. However, compromising, which includes accommodating and sacrificing, may also lead to anxiety and depression. Therefore, the current study focused on a moderating mechanism between compromising and psychological health. Based on self-expansion theory, we hypothesized that the more individuals have a relational focus (i.e., a greater use of “we”) while narrating their compromising experiences, the better psychological health they will experience. Two hundred sixty-one participants from National Taiwan University (mean age = 20.40, 53.26 % male, 46.74 % female), wrote about an experience of conflict with their parents and completed a package of questionnaires to measure their conflict management style and psychological health. The frequency of the “we” pronoun was considered an index of relational focus. As predicted, the results from a hierarchical multiple regression demonstrated that “we” moderated the effect of compromising style on well-being. Specifically, the relationship between compromising and psychological well-being were strengthened for individuals who had more relational focus. Thus, although a compromising style helps solve interpersonal conflicts, it does not necessarily increase individuals’ well-being. How individuals anchor their experiences are more important.     

Stigma and the delegitimation experience: An interpretative phenomenological analysis of people living with chronic fatigue syndrome

Individual in-depth interviews with 14 people with chronic fatigue syndrome (CFS) were conducted, focusing on the experience of living with CFS. The interviews were transcribed verbatim and were analysed for recurrent themes using interpretative phenomenological analysis (IPA). Here we present two inter-related themes: “Negotiating a diagnosis” and “Negotiating CFS with loved ones”. Participants reported delay, negotiation and debate over diagnosis: further, they perceived their GPs to be sceptical, disrespectful and to be lacking in knowledge and interpersonal skills. However, participants found delegitimising encounters with their partners more difficult to deal with. Participants viewed such delegitimation as a form of personal rejection; they were hurt by their loved ones’ reactions and subsequently pondered the price of love, respect and friendship. The findings are discussed in relation to extant literature, and recommendations for future research are suggested.     

班级环境如何影响受欺负者的适应？健康环境悖论及其发生机制

“健康环境悖论”是指在受欺负水平相对较低的环境中,受欺负个体有更多的适应问题。通过梳理相关实证研究,本文从人际与认知两大方面分析健康环境悖论的发生机制。人际机制强调健康环境会影响同伴群体对于受欺负者的态度和受欺负者的友谊,这些不良的人际关系进一步加剧受欺负者的适应困难。认知机制认为健康环境会通过向上的社会比较和消极归因方式,影响受欺负者的适应问题。最后,我们讨论了中国文化背景下“健康环境悖论”的适用性问题、未来研究的发展方向和对于干预实践的建议。     

Call for Papers: National Conference in Sales Management

This article combines a constructivist grounded theory approach with a focus on structuration theory to propose a new mental model for understanding motivation in the context of solving complex problems in contemporary business-to-business (B2B) settings. This study uses the interpretative tradition of qualitative research to conduct in-depth interviews of 24 B2B sales professionals and subsequently analyze their lived experiences. Findings indicate that intrinsic motivation stems attitudinally from a need to foster an identity of helping customers, introducing a concept called “interpersonal identification” with customers. That identity motivates the development of more cognitively intense sales proposals using a more holistic proposal development process – referred to herein as “systems-savvy selling.” While interpersonal relationships have long been components of B2B relationships, this study challenges laypeople’s stereotypes of salespeople who use interpersonal relationships to improve business outcomes. Instead, systems-savvy selling helps salespeople build interpersonal relationships and use business outcomes as feedback to strengthen interpersonal relationships and their identification with customers. Unexpectedly, it also finds that dual-role sales managers, who have roles both in selling and managing, confront a paradox of self versus others when managing systems-savvy selling processes. By sampling within an industry in which the research team benefits from significant expertise, the constructivist grounded theory approach relying on semistructured, in-depth interviews used herein leverages the research team’s expertise while controlling for industry-level effects.     

班级环境如何影响受欺负者的适应？健康环境悖论及其发生机制

“健康环境悖论”是指在受欺负水平相对较低的环境中,受欺负个体有更多的适应问题。通过梳理相关实证研究,本文从人际与认知两大方面分析健康环境悖论的发生机制。人际机制强调健康环境会影响同伴群体对于受欺负者的态度和受欺负者的友谊,这些不良的人际关系进一步加剧受欺负者的适应困难。认知机制认为健康环境会通过向上的社会比较和消极归因方式,影响受欺负者的适应问题。最后,我们讨论了中国文化背景下“健康环境悖论”的适用性问题、未来研究的发展方向和对于干预实践的建议。     

Implicit Self-Importance in an Interpersonal Pronoun Categorization Task

Object relations theories emphasize the manner in which the salience/importance of implicit representations of self and other guide interpersonal functioning. Two studies and a pilot test (total N?=?304) sought to model such representations. In dyadic contexts, the self is a “you” and the other is a “me”, as verified in a pilot test. Study 1 then used a simple categorization task and found evidence for implicit self-importance: The pronoun “you” was categorized more quickly and accurately when presented in a larger font size, whereas the pronoun “me” was categorized more quickly and accurately when presented in a smaller font size. Study 2 showed that this pattern possesses value in understanding individual differences in interpersonal functioning. As predicted, arrogant people scored higher in implicit self-importance in the paradigm. Findings are discussed from the perspective of dyadic interpersonal dynamics.     

Counsellor facial expression and client-perceived rapport

The effects of counsellors’ facial expressions upon the degree of rapport experienced by a Standardized Client (STC) was assessed via examination of 59 counselling interviews conducted by graduate students in counselling. Izard's (1971 Izard, CE. 1971. The face of emotion, New York: Appleton-Century-Crofts.  [Google Scholar]) Affex system of classifying facial expressions was used to operationalize the independent variable of facial expression, with STC ratings of rapport on a five-point scale each minute of the interviews constituting the dependent variable. Data indicated that there was significant more (in seconds/minute) counsellor facial expression of the categories “Interest-excitement” and “Enjoyment-joy” during minutes rated as high in rapport than in minutes rated as low in rapport, but that there was significantly less of the counsellor facial expression “Hypothesized Interest” in high rapport minutes. Implications for the development of effective training procedures for counsellors, plus the need to emphasize the building of emotional engagement between counsellor and client are discussed.     

Developmental patterns in the infants and young children of mentally ill mothers

The development of children (ages 2 to 49 months) of mentally ill mothers was compared with that of children of matched “well” mothers. The children of mentally ill mothers scored lower on measures of intelligence and had a less adaptive coping style in the testing situation. The children of “well” mothers were more socially competent; that is, they sought the attention of adults more often, responded more to social initiatives, displayed more positive affect, and sent clearer signals. Clinical data on the children of mentally ill mothers complemented the research data, indicating that these children displayed problems in the areas of interpersonal relationships, verbal-conceptual functioning, attentional skills, and mood and affect.     

Gender differences in depression in college students

Although there is much evidence indicating that females report more depressive symptoms on the Beck Depression Inventory (BDI) relative to males, virtually no research has examined or reported gender differences on several other measures tapping negative affect—namely, the Expanded Attributional Styles Questionnaire (EASQ) and the Selves Questionnaire. Our first study examined gender differences on both the BDI and EASQ, and found that females reported more depressive symptoms and a more maladaptive attributional style than males. In our second study, the data revealed that, again, females were found to have a more maladaptive attributional style than males. In addition, on the Selves Questionnaire, there was a significant discrepancy between actual and ideal self for females, but not for males. When delineating most frequently used ideal categories, the data revealed that females were more likely than males to report greater strivings for ideal attributes relevant to interpersonal relationships and body image/attractiveness, whereas males reported more ideal strivings for intelligence. These data suggest some content areas in which females and males differ with regard to “traits” to which they aspire, and which may produce dejection and negative affect if not attained.     

Infant sensitivity to negative maternal emotional shifts: Effects of infant sex,maternal postnatal depression,and interactive style

This study examined the effects of infant sex, maternal postnatal depression, and maternal interactive style on infant sensitivity to maternal negative emotional shifts. Face‐to‐face interactions of 68 mother–infant dyads were analyzed at 8 and 18 weeks. Twenty‐five (28%) mothers had postnatal depression. Interactions were analyzed in terms of overall maternal interactive style: “sensitive,” “anxious,” “intrusive,” and “sad.” Episodes of negative shifts in maternal emotional expression were recorded, along with expressions of infant sensitivity to these changes. Daughters of depressed mothers showed higher rates of sensitivity to maternal negative emotion whereas their sons showed lower rates, in comparison to both girl and boy infants of well mothers. While maternal interactive style had no effect on 8‐week infant sensitivity to maternal negative emotional shifts, high rates of 18‐week infant sensitivity were predicted by both an 8‐week and a concurrent, “sad” maternal interactive style. The findings are discussed in relation to theories of emotional and interpersonal development.     

Social anxiety and receptivity to interpersonal evaluation

Reactions to interpersonal evaluation were investigated among subjects chronically low and high in social anxiety, or shyness. Both groups of subjects expressed more positive affect after receiving favorable than after receiving unfavorable evaluations, supporting a “self-esteem” prediction. However, support for a “self-consistency” viewpoint was also found. In particular, low social anxiety individuals expressed more negative affect (anger) following negative than following positive feedback, while high social anxiety individuals expressed more unpleasant affect (distress) following positive than following negative interpersonal feedback. Additionally, low social anxiety subjects were alone in derogating the accuracy of negative feedback; high social anxiety individuals were indiscriminate in rating the two types of feedback as equally accurate. The role of interpersonal evaluation in the maintenance of social anxiety was discussed briefly.     

Family Conflict and Forgiveness Among Survivors of Suicide

This study explored the lived experiences of immediate family members who were left behind and their intra- and interpersonal struggles with other family members and their coping efforts to overcome these struggles. We used interpretative phenomenological analysis for data collection and analysis and conducted in-depth interviews with 11 participants in Korea. Two superordinate themes, with two ordinate themes in each, were identified: (a) family conflict after a family member’s suicide (“discordant grieving” and “suicide loss as a catalyst for family conflict”) and (b) forgiveness (“struggling to forgive other family members, the deceased, and themselves” and “the process and importance of forgiveness”). The implications of these findings are discussed.     

Emotion regulation in violent conflict: Reappraisal,hope, and support for humanitarian aid to the opponent in wartime

An Internet survey revealed that day-of-the-week (DOW) stereotypes (i.e., “Monday blues”, “Wednesday hump day”, “TGIF”, etc.) were pronounced when subjects predicted their moods for each day of the upcoming week, less obvious when they remembered their moods from each day of the preceding week, and least apparent in the momentary moods they actually experienced on each day. In a second study involving 2-hour, in-home interviews, subjects reporting looking forward to weekends because of the lack of structure and discipline and the freedom to choose activities, yet much of their weekend time was spent fulfilling a need to be productive, which often involved activities that, in many ways, simulated paid work. The content of these interviews suggested that people tend to overvalue future discretionary time on the weekend, assuming that two days of uninterrupted idle time will be more enjoyable than it actually is. In a more general sense, these results suggest that the predicted and remembered moods in the initial survey were driven by DOW stereotypes, which facilitated rapid judgements given the simple scaled response format. However, the depth interviews revealed that moods experienced throughout the week are more nuanced in terms of how they are remembered, described, and linked to recently passed, current, and immediately anticipated events, perhaps explaining why DOW stereotypes were less obvious in the reported momentary moods.     

Partnerschaften von Sexualstraftätern

Intimate relationships of convicted and released sexual offenders have hardly been the topic of systematic research. This article presents a systematic review of this topic. Only nine articles were found in a systematic literature search which investigated this topic with qualitative and quantitative methods. These studies were dominated by the determination of multiple deficits in the sexual offenders, such as intimacy and empathy problems, high frequencies of conflicts and aggression in the relationships as well as social isolation of the female partners. The female partners of sexual offenders also showed a high tendency to denial and minimization similar to the offenders and blamed the victims for the offence. The women seemed to like their status as a “martyred wife” and gave their husbands a “second chance in life”. However, the currently available studies have barely investigated the “sexual offender couple” and the dynamics of their relationship to elucidate stabilizing factors. In a pilot study on the topic of “partnerships of sexual offenders” 17 “sex offender couples” were questioned by interviews and questionnaires to collate the dynamics of the partnership, which was published in the Journal of Sex and Marital Therapy. In the quantitative results it was found that the female partners of sex offenders predominantly demonstrated an insecure preoccupied attachment style and this influence on the relationship stability is discussed. Further studies are needed in this field of research to gain detailed data of “sex offender couples” for relapse prevention and therapeutic implications.     

人际愤怒的利与弊：来自元分析的证据

愤怒是因愿望落空、目标受挫或边界被犯而产生的负性情绪, 指向他人的愤怒即为人际愤怒。人际愤怒对接收者的影响有争议, 有人认为人际愤怒弊端极大, 有人认为人际愤怒是可资利用的工具。这种分歧可能源于评价指标、参照对象和应用场景的不同, 有必要用元分析系统考察人际愤怒的利与弊。本研究对67篇文献, 总样本量为15462人的185个效应值进行了分析, 结果发现：人际愤怒会让接收者让步更多、亲社会行为减少、问题解决行为提升, 同时情境不公平感增加, 对愤怒表达者的态度和能力评价均降低, 这些效应受接收者文化背景和相对权力大小的调节。这提示人际愤怒利弊相依, 能改变愤怒接收者的某些行为, 却增加对表达者的消极评价, 应视情景谨慎使用。     

Good News-Bad News: Affective and Interpersonal Effects1

News broadcasts conveying “good news” or “bad news” were played to subjects who subsequently made evaluative responses of anonymous others. The news broadcasts were shown to differentially elicit positive and negative affective responses and to affect subjects' evaluations of others. Additionally, reported affect was shown to be positively related to those interpersonal evaluations.