Sub‐Dimensions of the Four Factor Model of Cultural Intelligence: Expanding the Conceptualization and Measurement of Cultural Intelligence

Cultural intelligence (CQ) – the capability to function effectively in intercultural settings – has gained increasing attention from researchers and practitioners due to its contemporary relevance to globalization, international management, and workforce diversification. Research‐to‐date demonstrates that CQ predicts a variety of important outcomes in intercultural contexts, such as cultural adaptation, expatriate performance, global leadership, intercultural negotiation, and multicultural team processes. Moving beyond past research that tends to focus on the four primary factors of CQ – metacognitive CQ, cognitive CQ, motivational CQ, and behavioral CQ, we introduce an expanded conceptualization of CQ that delineates sub‐dimensions for each of the four factors. We briefly review psychometric evidence supporting the proposed second order 11‐factor structure and convergent/discriminant validity of the sub‐dimensions. We propose that the next wave of CQ research should be guided by a deeper understanding of each of four factors of CQ.     

Unfixing the fixed pie: a motivated information-processing approach to integrative negotiation

Negotiators tend to believe that own and other's outcomes are diametrically opposed. When such fixed-pie perceptions (FPPs) are not revised during negotiation, integrative agreements are unlikely. It was predicted that accuracy motivation helps negotiators to release their FPPs. In 2 experiments, accuracy motivation was manipulated by (not) holding negotiators accountable for the manner in which they negotiated. Experiment 1 showed that accountability reduced FPPs during face-to-face negotiation and produced more integrative agreements. Experiment 2 corroborated these results: Accountable negotiators revised their FPPs even when information exchange was experimentally held constant. Experiment 2 also showed that accountability is effective during the encoding of outcome information. Negotiators appear flexible in their reliance on FPPs. which is consistent with a motivated information-processing model of negotiation.     

走向双赢:动机倾向和信息分享质量在整合性谈判过程中的作用

研究的主要目的是考察谈判组的动机倾向、信息分享数量和质量、对优先考虑事项和利益一致事项的判断准确性和联合收益之间的关系,以及信息分享质量在谈判过程中的重要性。采用一对一的买卖式谈判任务,由226名被试组成113个谈判组进行面对面的谈判。结果表明,动机倾向、信息分享数量和质量以及谈判双方对优先考虑事项的判断准确性都对联合收益有显著影响,而且信息分享质量比信息分享数量更有预测力。中介作用分析结果显示,信息分享质量在动机倾向和联合收益之间起完全中介作用,对优先考虑事项的判断准确性在信息分享质量和联合收益之间起部分中介作用。研究揭示了整合性谈判的整个过程,验证了信息分享质量在谈判过程中的重要作用。     

The mind and heart (literally) of the negotiator: personality and contextual determinants of experiential reactions and economic outcomes in negotiation

The authors developed and tested a model proposing that negotiator personality interacts with the negotiation situation to influence negotiation processes and outcomes. In 2 studies, the authors found that negotiators high in agreeableness were best suited to integrative negotiations and that negotiators low in agreeableness were best suited to distributive negotiations. Consistent with this person-situation fit argument, in Study 1 the authors found that negotiators whose dispositions were a good fit to their negotiation context had higher levels of physiological (cardiac) arousal at the end of the negotiation compared with negotiators who were "misplaced" in situations inconsistent with their level of agreeableness, and this arousal was in turn related to increased economic outcomes. Study 2 replicated and extended the findings of Study 1, finding that person-situation fit was related to physiological (heart rate), psychological (positive affect), and behavioral activation (persistence) demonstrated during the negotiation, and these measures in turn were related to the economic outcomes achieved by participants.     

"Inside Information" and Negotiator Decision Behavior

In negotiation, information about the other party may be a source of strength or weakness, depending on the context, the type of information, its availability and quality, and how a negotiator uses it. An empirical study examines the way negotiators use "inside" information specifically designed to increase bargaining strength. The scoop-privileged information about the other party′s deadline-does not inform negotiators about possible deals; rather, it suggests a process of negotiating agreement. Misuse of the scoop, therefore, poses potential costs that may diminish its possible advantages. In a two-party negotiation exercise, access to inside information affected negotiators′ thoughts and behaviors. It enhanced their feelings of success and shifted the criterion for success away from final price toward a relative, interpersonal standard. Furthermore, informed negotiators used the scoop appropriately to manage the negotiation process and enhance both joint and individual profits.     

Affect from the top down: How powerful individuals' positive affect shapes negotiations

We tested the hypothesis that the positive affect of powerful negotiators shapes the quality of negotiation processes and outcomes more than the positive affect of less powerful negotiators. Findings from two studies supported the hypothesis: powerful individuals' trait positive affect was the best predictor of negotiators' trust for each other and of whether they reached integrative outcomes. Positive affect predicted joint gains above and beyond negotiators' trait cooperativeness and communicativeness. However, positive affect was unrelated to distributive outcomes; thus, there were no observed disadvantages of being positively affective.     

群体关系与问责对信息共享意愿及谈判行为的影响研究

本研究就国人的群体关系与问责对谈判者行为及信息共享意愿进行考察,试图探讨文化对谈判者的影响。通过对128名在校大学生的模拟谈判实验,发现谈判者在群内谈判比在群际谈判时有更高的信息共享意愿和更少的强硬行为,群体关系和问责对信息共享意愿及主观利益冲突有交互效应。具体而言,高度问责时,谈判者在群内谈判比群际谈判时有更多的信息共享意愿;低度问责时,谈判者在群内谈判比群际谈判时有更少的主观利益冲突。     

回报谨慎对谈判过程和谈判结果的影响

回报谨慎是人们害怕在人际关系中被他人利用的一种信念。研究考察了回报谨慎对谈判者的动机倾向、谈判行为及谈判结果的影响。184人组成92个两人小组参加了一项模拟商业谈判,谈判前研究者成功地进行了回报谨慎的操纵,谈判结束后,参加谈判的人完成谈判协议和谈判后问卷。研究者假设,低回报谨慎的谈判者比高回报谨慎的谈判者在谈判中更可能持有合作倾向、更多地与谈判对手分享信息,研究者还预测回报谨慎与谈判双方的联合收益以及谈判后对谈判对手的看法都有关系。研究结果支持了上述假设。研究对从事商业谈判的人具有实际意义。     

The Intrapersonal and Interpersonal Effects of Anger on Negotiation Strategies: A Cross‐Cultural Investigation

This study assessed the effects of negotiators’ anger on their own and their counterparts’ use of negotiation strategies and whether such effects were moderated by national culture. Participants (N= 130) were 66 sojourning Chinese and 64 Americans who performed an intracultural negotiation simulation. Findings indicated that (a) anger caused negotiators to use more positional statements and propose fewer integrative offers, (b) anger caused the counterparts to use fewer positional statements but also exchange less information about priorities, (c) Chinese negotiators used more persuasive arguments as their counterparts’ anger increased, whereas Americans did not, and (d) Chinese negotiators used more distributive and fewer integrative tactics than American negotiators. Theoretical and practical implications of these findings are discussed in this article.     

The Effect of Negotiator Creativity on Negotiation Outcomes in a Bilateral Negotiation

This study examined creative negotiators to determine if they are able to achieve more successful outcomes in a negotiation context with integrative potential. Creativity scores were obtained from 70 participants, who performed a 2-party, multi-issue negotiation in 35 dyads. This negotiation led to economic and relational negotiation outcomes. The use of creative skills by negotiators was hypothesized to positively affect both classes of negotiation outcomes. Results indicated no significant effect of negotiators' creativity on economic negotiation outcomes. A negative effect of negotiators' creativity on relational negotiation outcome for the buyer was observed. For the relational negotiation outcome of the seller, the same negative tendency was observed, though no significant effect of negotiators' creativity. These findings extend the understanding of the relationship between negotiators' creativity and negotiation outcomes, which is highly underemphasized in current research. Further research should identify which aspects of creativity are crucial to negotiators and determine how they can be adequately measured. The issue of interaction between negotiators' creativity and situational variables should also be addressed, as it likely determines the effect of creativity on negotiation outcomes.     

Tough guys finish last: the perils of a distributive reputation

Reputations are socially constructed labels that provide representations (or schema), which organize our images of another person. We look at how reputations influence negotiations by examining their impact on negotiator cognitions, behaviors, and subsequent outcomes. We randomly paired relative novices with relative experts to negotiate over email, telling half the novices that their counterparts were experts in distributive negotiation (i.e., the art of claiming value). Findings supported our predictions that novices whose counterparts had a distributive reputation judged these counterparts' intentions in a more negative light and used more distributive and fewer integrative tactics than the control group novices. This resulted in lower joint gains in the distributive reputation condition than in the control condition. Notably, the more experienced negotiators were able to extract more individual value from the deal, but not when they had a reputation for being distributive. In other words, the fictitious distributive reputation prevented participants from capitalizing on their real negotiation expertise advantage.     

Time pressure and closing of the mind in negotiation

Research on time pressure (TP) in negotiation has considered strategic choice (demands and concession making) but largely ignored information processing. Based on Lay Epistemic Theory ([Kruglanski, 1989]) it is hypothesized that TP reduces motivation to process information systematically, and the time needed to negotiate an agreement, and that it produces greater reliance on cognitive heuristics when placing demands, and less integrative agreements. Two studies revealed that effects of time constraint on information processing in negotiation were due to higher need for cognitive closure under high TP. Study 1 also showed that negotiators use stereotypes about the opponent as a heuristic cue more under high rather than low TP. Study 2 revealed that negotiators under high TP were less likely to revise their unfounded fixed-pie perceptions during negotiation and, therefore, reached less integrative agreements. Implications for motivated information processing in negotiation are discussed.     

Expectancy Disconfirmation and Negotiator Reactions Across Negotiation Episodes

In the negotiation literature, relatively little attention has been paid to the impact of negotiator goals and expectancy disconfirmations on negotiator behaviors and affective outcomes. We found that negotiators with larger negative expectancy disconfirmations were less satisfied; set lower targets for a subsequent negotiation; and were more likely to settle with the other party in the second negotiation, rather than requiring third-party imposition of a settlement. Those negotiators who settled had more positive feelings and perceptions about the negotiation and set higher targets for a third negotiation. Further, negotiators who experienced repeated high levels of negative expectancy disconfirmation also experienced the greatest decrements in their feelings and perceptions across negotiation episodes. Implications of study findings for future research are discussed.     

The importance of who you meet: Effects of self- versus other-concerns among negotiators in the United States, the People’s Republic of China, and Japan

This study examines intracultural negotiation within three different cultures—the United States (US), the People’s Republic of China (PRC), and Japan. Within these cultures, we focus on the interactive effects of the self-concerns (operationalized as aspiration level) and other-concerns (operationalized as egoistic vs. prosocial motives) of negotiators in a dyadic setting (De Dreu, Weingart, & Kwon, 2000; Pruitt & Rubin, 1986). After allowing negotiators to set their own aspiration levels, we predicted that the positive effect on final individual profit of having a higher aspiration than one’s opponent would be stronger among negotiators with an egoistic social motive orientation. We also hypothesized that egoistic negotiators with higher aspiration levels than their opponents would achieve greater profit in the PRC and Japan, relative to their counterparts in the US. We argue that this effect is due to “who you meet” as a negotiation opponent—there is a higher probability of encountering an egoistic negotiation opponent in the US, but a higher probability of encountering a prosocial negotiation opponent in the PRC and Japan. Our results supported these hypotheses. Implications for the literatures on negotiation and cross-cultural research are discussed.     

谈判者第一次出价对谈判破裂的影响：角色的调节作用

谈判者在大多数情况下都希望能顺利达成协议,但很多时候多种因素使得谈判进入僵局或者破裂。本研究利用模拟谈判的手段,综合考察了第一次出价对谈判破裂的影响。很多谈判者出于害怕吃亏或者希望获得更多收益,向对手提出较高的第一次开价。研究一证明第一次出价越高,谈判越容易失败。有趣的是,第一次开价的高低与谈判破裂之间的关系会受到谈判角色的影响,谈判者的权力不同会使得他们的第一次开价具有不同的作用。研究二证实,当谈判双方权力不对等时,第一次出价对谈判破裂的负面作用受到了权力的影响。弱者的第一次出价越高,谈判越容易破裂。中介分析表明,当弱者出价较高时,容易让对方感到竞争性过强,因此不愿意达成协议。本研究不仅丰富了谈判破裂和第一次出价的理论研究,而且对于谈判者具有实践意义     

The unexpected benefits of final deadlines in negotiation

Two experiments explored actual and predicted outcomes in competitive dyadic negotiations under time pressure. Participants predicted that final deadlines would hurt their negotiation outcomes. Actually, moderate deadlines improved outcomes for negotiators who were eager to get a deal quickly because the passage of time was costly to them. Participants’ erroneous predictions may be due to oversimplified and egocentric prediction processes that focus on the effects of situational constraints (deadlines) on the self and oversimplify or ignore their effects on others. The results clarify the psychological processes by which people predict the outcomes of negotiation and select negotiation strategies.     

Implementation intentions and the willful pursuit of prosocial goals in negotiations

Three studies examined whether the self-regulation strategy of forming implementation intentions (i.e., if-then plans) facilitates the attainment of prosocial goals when a limited resource is to be distributed between two parties who hold adverse cognitive orientations. In three experiments, pairs of negotiators were assigned prosocial goals that either had to be supplemented with plans (if-then plans, Gollwitzer, 1999) on how to act on these goals or not. Experiment 1 used a mixed-frames negotiation paradigm in which one negotiation partner operated on a gain-frame, the other on a loss-frame. When participants had the prosocial goal to find fair agreements and furnished it with a respective if-then plan, unfair agreements in favor of the loss-frame negotiator no longer occurred. Experiment 2 used a same-frame negotiation paradigm, where both negotiation partners had either a loss or a gain-frame. When loss-frame pairs had furnished their prosocial goals to cooperate with the negotiation partner with a respective if-then plan, reduced profits as compared to gain-frame pairs of negotiators were no longer observed. In addition, negotiators who had formed implementation intentions were more likely to use the integrative negotiation strategy of logrolling (i.e., making greater concessions on low rather than high priority issues). Experiment 3 used a computer-mediated negotiation task in order to analyze the effects of prosocial goals and respective implementation intentions on the course of the negotiation. Again, implementation intentions facilitated the pursuit of prosocial goals in the face of adversity (i.e., loss frames) by use of the integrative negotiation strategy of logrolling. The present research adds a self-regulation perspective to the research on negotiation by pointing out that the effects of negotiation goals can be enhanced by furnishing them with respective plans (i.e., implementation intentions).     

Culturally intelligent supervisors: Inclusion,intercultural cooperation,and psychological safety

By integrating the cultural intelligence (CQ) and diversity/inclusion literature, we attempt to make a dual contribution to the literature by understanding how subordinates' perceptions of their supervisors' CQ may enhance their intercultural cooperation via their individual psychological climate for inclusion. We further examine the role of minority members' psychological safety as a result of perceived supervisor CQ and psychological climate for inclusion. To explore these processes, we conducted three studies. Based on social processing and social learning theories, we empirically tested the relationship between perceived supervisor CQ and subordinates' intercultural cooperation and initially determined the role of one of the three dimensions of psychological climate for inclusion (i.e. integration of differences) (Study 1: two-waves; N = 316). To address the data limitation and to expand the framework (i.e. adding in the other dimensions of psychological climate), we conducted Study 2 (two-waves; N = 173). We further extended the framework to include psychological safety and obtained two-waves of data from ethnic minority members in Study 3 (N = 155). Our results supported our predictions offering novel insights into why CQ matters for supervisors of culturally diverse work units and clarify the various mechanisms on how supervisors' CQ influences intercultural cooperation in those units.     

The culture‐negotiation link.

Scholars have only recently begun to assess the strength with which culture affects negotiator communication, as compared with contextual or structural features of business negotiations. Although prior studies reveal important cross‐cultural differences in national negotiating style, they may not help us understand intercultural (mixed‐culture) settings. The crucial question is how heavily are international negotiators influenced by their own cultural values? When negotiating with a culturally disparate partner, what are the separate and cumulative effects of culture and contextual variables on negotiator communication? To answer these questions, the effect of culture (here, individualism‐collectivism) on integrative (information exchange) and distributive (fixed‐sum errors) negotiating is assessed in 32 intercultural dyads. In addition, the contextual effects of role (buyer vs. seller), preconceptions about negotiating (anticipated competition), and mutual adaptation (interdependence in information exchange) are examined. Preliminary results suggest that role requirements influence negotiators more heavily than culture. Supplemental analyses point to some potentially interesting buyer‐seller differences and suggest that information exchange is more a function of reciprocity than of cultural values.