Locus of Control and Social Support: Clarifiers of the Relationship Between Job Stress and Job Satisfaction

The present study examined the role of social support and locus of control as determinants of job satisfaction and as moderators of the job stress—job satisfaction relationship. Support from a variety of sources focusing on problems at work was found to be stress buffering for internals whereas supervisory support was directly related to job satisfaction for externals. Type of support (integration) was associated with job satisfaction depending on perceptions of locus of control. In addition, different dimensions of locus of control (internal, external-chance, external-powerful others) had differing effects on job satisfaction independent of levels of social support. It is concluded that the buffering effect of social support may be applicable to job stress only when that support is content specific (issues at work) and individuals receiving such support believe they can impact their outcomes (internals on locus of control). The implication of these findings are discussed in terms of practical application in work organizations.     

Job demands,supports, and constraints as predictors of psychological strain among schoolteachers

The literature on occupational stress contains two relatively independent bodies of literature, one of which shows that stress results from high work demands and the other which indicates that stress is associated with low levels of autonomy/discretion. Recent work has also shown that social support moderates the relationship between environmental stress and psychological strain. This paper uses a model of stress which assumes that stress is a function of the balance of demands, supports, and job constraints. The model is tested on a homogeneous professional group of workers because a previous study had suggested that models of this kind are powerful enough to detect differences in psychological strain when unskilled groups are compared with managers, but not when managers are compared with managers. The empirical results of this study of teachers show very modest support for the model, but confirm that the percentage of variance accounted for by these sorts of measures is rather small.     

How Task Characteristics and Social Support Relate to Managerial Learning: Empirical Evidence From Dutch Home Care

Researchers have revealed that managers profit most from informal and on-the-job learning. Moreover, research has shown that task characteristics and social support affect informal learning. On the basis of these insights, the authors examined the effects of task characteristics (psychological job demands, job control) and social support from the supervisor and colleagues on informal on-the-job learning among 1,588 managers in the Dutch home-care sector. A regression analysis revealed that high demands, high control, and high colleague and supervisor support were each associated with high levels of informal learning. The authors found no evidence for statistical interactions among the effects of these concepts. They concluded that to promote managers' informal workplace learning, employers should especially increase job control.     

Reciprocal relations among job demands, job control, and social support are moderated by neuroticism: A cross-lagged analysis

This study investigated whether neuroticism moderates the relations among social support (from coworkers and supervisors) and work strain characteristics (i.e. job demands and job control). A full cross-lagged panel analysis was used to test whether social support predicts job demands and control or whether job demands and job control predict support among individuals with high and low neuroticism. Workers (N =  247; 42.1% men) of five occupations filled out questionnaires twice, with a time gap of 1 month. Work characteristics (job demands, job control, and social support) together with age and gender were included in a two-group path model with neuroticism as a moderator. Neuroticism moderated relations between social support and work strain characteristics: among individuals with high neuroticism, high job demands predicted low support from supervisors and low job control predicted low support from supervisors. Among individuals with low neuroticism, high support from supervisors predicted high job control.     

The relationship of work stressors and emotional support to strain in police officers

This study tested whether quantity and quality of social support and two sources of work stress (organizational stressors and job risk) predicted work strain in police officers, a high-risk occupational group. The participants were 135 police officers from a large metropolitan law enforcement agency who responded to questionnaires for assessing work stress, social support, exhaustion, and other strain symptoms. Emotional support and work stressors accounted directly for significant variance in emotional exhaustion, depersonalization, and symptom frequency. Conflicted relationships, which are a source of both work stress and support, also contributed to strain. In contrast to previous findings, a reverse buffering effect for social support did not contribute to predicting strain. Stress management programs for police and other high-stress occupations should target increasing emotional support from supervisors and peers, and reducing conflict in job and family relationships.     

Job-role quality and women's psychological well-being: Locus of control and social support as moderators

Despite the recognition that the stress-buffering effect of social support may in part be due to its relation to locus of control, no study on women's roles to date has considered both locus of control and social support in the prediction of psychological functioning. The present study was intended to test the three-way interaction between job-role quality, locus of control and support in relation to two measures of women's psychological well-being (happiness and symptoms of distress). This study was based on cross-sectional data. In the English sample of 109 employed women, the results provided evidence of the threee-way interaction between job challenge, locus of control and work support in predicting happiness. Neither locus of control nor work support independently moderated the effects of job challenge. However, locus of control and work support combined interactively to moderate the impact of job challenge on happiness. As predicted, support interacted with job challenge only for internals; no such interaction effect was observed for externals. For distress, no significant interaction was found.     

Organization justice evaluations, job control, and occupational strain.

To explore how organizational justice evaluations affect the occupational stress process, the authors formulated and tested the following 2 hypotheses: (a) The effect of job control on strain is mediated by justice evaluations, and (b) justice evaluations moderate the effect of job control on occupational strain. The results of structural equation modeling, based on data collected from 688 employees, suggest that job control affects strain through justice evaluations. Thus, the results of this study supported the 1st hypothesis and provided evidence that perceptions of the organization are potential factors contributing to employee health.     

A Comparative Study of Perceived Job Stressor Sources and Job Strain in American and Iranian Managers

Des échantillons de chefs d'entreprise aux USA et en Iran ont été comparés quant aux pressions au travail (contrainte, orientation du rôle du responsable/tâche, travail/maison et le support à ne pas travailler), cinq agents tenseurs (la dissatisfaction au travail, la tension mentale, la tension physique, l'intention de quitter le travail et l'absentéisme) et le sentiment de contrôle (LOC) au travail. Comme attendu, les chefs d'entreprise iraniens étaient davantage externes et davantage sous pression sur les cinq types d'agents stressants. Les américains ont montré de plus fortes corrélations entre les agents stressants. Les relations entre pression et tension au travail étaient similaires dans chacun des échantillons et dans les deux échantillons le LOC interne était associéà un niveau de stress plus bas. Bien que la statut marital n'ait pas été associé au stress au travail et aux agents stressant chez les américains, de fortes relations existent chez les iraniens.
Samples of Iranian and US managers were compared on four sources of job pressure (constraints, managerial role/tasks, home/work, and nonwork support), five strains (job dissatisfaction, mental strain, physical strain, intention of quitting the job, and absence), and work locus of control. As expected Iranian managers were more external and were higher on pressure and on all five job strains. Americans showed higher intercorrelations among strains except for absence, whereas Iranians had higher correlations among sources of pressure. Relations between pressure and job strains were similar across both samples, and in both samples internal locus of control was associated with lower strain. Although marital status was not associated with job stressors and strains among Americans, it showed strong relations among Iranians.     

组织支持对工作压力的中介效应研究——基于知识型员工样本的实证分析

采用中介变量分析的一般范式,以知识型员工为研究样本,实证检验了组织支持在工作压力源与压力反应之间的中介效应。研究表明:组织支持在良性压力源(如任务要求、能力要求)与积极压力反应(如组织承诺、工作满意度、工作参与感)之间发挥显著的中介作用;在负性压力源(如人际冲突、组织结构问题、时间冲突)与积极和消极压力反应(如消极工作情绪)之间都发挥显著的缓冲作用。管理者在知识型员工压力管理过程中,应高度重视组织支持的中介缓冲作用。     

The influence of type A behaviour and locus of control upon job satisfaction and occupational health

Results from this study show that in a sample of 332 German managers a Type A personality and an External locus of control are associated with greater perceived levels of stress (particularly in terms of inter-personal relationships), lower job satisfaction and a poorer physical and mental health than that of managers with a type B personality and an Internal locus of control. The magnitude of main effect size is substantially larger than the interaction terms (Type A×Locus of Control). There is no evidence to support a significant effect of a Type A×Locus of Control interaction on either of the health outcome measures (physical and psychological health), but there is some evidence of an interaction with work satisfaction outcomes (job satisfaction and organizational satisfaction). Those with an External locus showed significantly lower levels of work satisfaction, especially when this characteristic was combined with a Type A personality. It appears that negative health consequences may outweigh the superficial attractiveness of the type A personality in a managerial position, particularly when this trait is coupled with a more external locus of control.     

Coping with job stress and burnout in the human services

A mail survey of 141 human service workers investigated the effects of coping on psychological strain and "burnout" produced by job stress. The survey assessed job stressors and coping strategies with open-ended questions and measured strain using closed-ended alienation, satisfaction, and symptom scales. Because previous research suggested that individual coping responses do not alleviate strain produced by job stress, the survey elicited information on group coping (social support) and on coping strategies initiated by agencies. Job stress was associated with high levels of strain, and group coping with low levels, but individual responses had little effect. Although workers identified many strategies that agencies could use to reduce stress and strain, actual use of such strategies was slight. Because men and women worked in the same jobs, no sex differences in individual coping were predicted and none were found; women, however, reported more social support than men. There was no evidence for moderating (interaction) effects of stress and coping on strain.     

Work-Family Conflict,Locus of Control,and Women's Weil-Being: Tests of Alternative Pathways

Abstract

The author tested for the 3 possible pathways (i.e., direct, moderator, and mediator effects) in which locus of control can influence the relationship between work-family conflict and well-being. The author predicted that work-family conflict would be negatively correlated with well-being. In a sample of 310 Malaysian employed women with families, work-family conflict was a significant predictor of both job satisfaction and distress–negatively related to job satisfaction and positively related to symptoms of distress. More important, the results provided support for the effects of all 3 pathways of control on the relationship between work-family conflict and well-being, depending on the outcome measure: For job satisfaction, locus of control had direct effects, acted as a partial mediator, and played a significant moderating role. In contrast, only the direct effect of locus of control predicted distress. The author discusses those findings with reference to the literature on work-family conflict, locus of control, and the issue of stress-distress specificity.     

Organizational Politics,Perceived Control,and Work Outcomes: Boundary Conditions on the Effects of Politics1

This investigation examined the moderating influences of perceived control (i. e., personal control and job self‐efficacy) on relationships between perceptions of organizational politics and organizational commitment, job satisfaction, intention to turnover, and job stress. Although results failed to support predictions concerning the interaction of perceptions of organizational politics and personal control, some support was found for predictions concerning the interactive influence of perceptions of organizational politics and job self‐efficacy on outcomes. Data from 189 hotel managers supported the hypothesized interactive effects of perceptions of organizational politics and job self‐efficacy for the outcomes of organizational commitment and job satisfaction. These results suggest that job self‐efficacy exacerbates the relationship between perceived politics and certain dysfunctional attitudes.     

Direct and indirect relationship between social stressors and job performance in Greater China: The role of strain and social support

This study examined the direct relationship between two social stressors (interpersonal conflict and organizational politics) and supervisor-rated job performance among employees in three Chinese societies in Greater China. The potential moderating effects of social support on the relation between social stressors and job performance were also investigated. Further, the potential mediating role of strain between stressors and job performance was tested. Data were collected from 1032 employees in Beijing, Hong Kong, and Taipei. The results showed that both types of social stressors were positively correlated with strain, and negatively related with job performance. There was evidence supporting that social support was a significant moderator of the social stressor–performance relationship. Further, results were consistent with the hypothesis that strain could be a mediator between social stressors and job performance.     

Work-family conflict,locus of control,and women's well-being: tests of alternative pathways

The author tested for the 3 possible pathways (i.e., direct, moderator, and mediator effects) in which locus of control can influence the relationship between work-family conflict and well-being. The author predicted that work-family conflict would be negatively correlated with well-being. In a sample of 310 Malaysian employed women with families, work-family conflict was a significant predictor of both job satisfaction and distress--negatively related to job satisfaction and positively related to symptoms of distress. More important, the results provided support for the effects of all 3 pathways of control on the relationship between work-family conflict and well-being, depending on the outcome measure: For job satisfaction, locus of control had direct effects, acted as a partial mediator, and played a significant moderating role. In contrast, only the direct effect of locus of control predicted distress. The author discusses those findings with reference to the literature on work-family conflict, locus of control, and the issue of stress-distress specificity.     

The effects of the Demand-Support-Control model on construction workers' health

This work takes as reference the Demand-Control-Support model and analyzes the relation of job control and social support and some job demands and physical well-being in a sample of 285 construction workers. In general, job demands, exposure to harmful conditions, social support, and job control were found to be related to physical well-being. The modulator effects of job control and social support were verified. Job control modulates the negative effects of stress, mainly in situations of high demand. Moreover, social support modulates the negative effects of stress in situations of high exposure to harmful conditions. A three-way interaction effect was found but the increase in explained variance was not significant. Thus, the results do not reveal empirical evidence of the Demand-Control-Support model. The limitations and practical implications of this study are discussed.     

Perceptions of social support,receipt of supportive behaviors,and locus of control as moderators of the effects of chronic stress

Conclusion Although the cross-sectional methodology of the present study limits causal inference, the results concerning the buffering effects of received social support for those who have perceptions of internal locus of control corroborates previous research and thus suggests that causal interpretations offered may have some validity.Several general conclusions appear justified from the present study. First, it appears a measure of social support that asks respondents to report on the receipt of particular supportive actions yields different information than a measure that asks respondents to rate the amount of support available to them. Second, perceptions of internal locus of control in combination with receipt of supportive behaviors has a stress-buffering effect. Third, perceptions concerning locus of control appear important in determining the direct and moderating effects of perceived social support on psychological distress. Finally, the interpretation of social support by stress interactions in which support acts as a negative buffer, i.e., increases the stress-symptom relation, may increase our understanding of the role of social support in coping with stress.     

African American Professionals: Coping with Occupational Stress in Predominantly White Work Environments

Mail survey data from 112 African American professionals working in predominantly White work settings (human service and business) were examined to test hypotheses regarding the potential influences on job satisfaction of routine and race-related work stressors, personal workplace spirituality, internal locus of control, and work-related and nonwork related social resources. No significant differences of these variables were observed for type of work setting or for gender. Consistent with predictions, job satisfaction was related to routine work stressors, race-related stressors, internal locus of control, and work-related social support, but not to workplace spirituality or nonwork social support. Evidence was limited for predictions based on the buffer model: in only a few tests did personal and social resource variables moderate the relation between stressors and job satisfaction. Findings are discussed in relation to minority work stress.     

An intra‐individual test of the demands‐control model: A weekly diary study of psychological strain in portfolio workers

Twenty‐five years of research on Karasek's job strain model has produced evidence that jobs involving high demands, low control and low social support may produce psychological strain. The present study takes this research in a new direction by using a time‐sampling methodology with a group of portfolio workers (self‐employed individuals who work for multiple clients) to examine whether working weeks that involve more of these characteristics are associated with greater psychological strain. The study also examines whether workers' optimism moderates the intra‐individual relationship between job characteristics and strain. Every week for 26 weeks, 65 portfolio workers completed a diary containing measures of work demands, job control, social support and strain. Multi‐level analyses supported the additive but not the interactive form of the job strain model. However, differences in portfolio workers' optimism moderated an interactive effect of weekly demands and control on anxiety and depression, such that the highest levels of strain were experienced by pessimists under conditions of low control and high demands. The results suggest that psychological strain can vary with temporal variations in job characteristics and that a person‐situation approach is appropriate for understanding these dynamics.     

中小学教师的职业倦怠与工作压力、自尊和控制点的关系研究

本研究旨在探讨中小学教师的职业倦怠与工作压力、自尊和控制点的关系。用教师职业倦怠问卷、工作压力调查表、自尊量表和控制点量表对766名教师进行了问卷调查。结果发现：教师的职业倦怠与工作压力、自尊和控制点之间存在显著的相关关系;教师的工作压力、自尊、控制点分别对职业倦怠的情绪衰竭、非人性化、低成就感具有显著的预测作用。