Why group apologies succeed and fail: intergroup forgiveness and the role of primary and secondary emotions

It is widely assumed that official apologies for historical transgressions can lay the groundwork for intergroup forgiveness, but evidence for a causal relationship between intergroup apologies and forgiveness is limited. Drawing on the infrahumanization literature, we argue that a possible reason for the muted effectiveness of apologies is that people diminish the extent to which they see outgroup members as able to experience complex, uniquely human emotions (e.g., remorse). In Study 1, Canadians forgave Afghanis for a friendly-fire incident to the extent that they perceived Afghanis as capable of experiencing uniquely human emotions (i.e., secondary emotions such as anguish) but not nonuniquely human emotions (i.e., primary emotions such as fear). Intergroup forgiveness was reduced when transgressor groups expressed secondary emotions rather than primary emotions in their apology (Studies 2a and 2b), an effect that was mediated by trust in the genuineness of the apology (Study 2b). Indeed, an apology expressing secondary emotions aroused no more forgiveness than a no-apology control (Study 3) and less forgiveness than an apology with no emotion (Study 4). Consistent with an infrahumanization perspective, effects of primary versus secondary emotional expression did not emerge when the apology was offered for an ingroup transgression (Study 3) or when an outgroup apology was delivered through an ingroup proxy (Study 4). Also consistent with predictions, these effects were demonstrated only by those who tended to deny uniquely human qualities to the outgroup (Study 5). Implications for intergroup apologies and movement toward reconciliation are discussed.     

What happens when groups say sorry: the effect of intergroup apologies on their recipients

Despite the increased incidence of intergroup apology in public life, very little empirical attention has been paid to the questions of whether intergroup apologies work and if so, why. In a series of experiments, Australians read scenarios in which Australian interests had been harmed by an outgroup. Participants were then told that the outgroup had either apologized or had not apologized for the offense. Although the presence of an apology helped promote perceptions that the outgroup was remorseful, and although participants were more satisfied with an apology than with no apology, the presence of the apology failed to promote forgiveness for the offending group. This was the case regardless of whether the effectiveness of apology was measured cross-sectionally (Experiment 1) or longitudinally (Experiment 2). It was also the case when the apology was accompanied by victims advocating forgiveness (Experiment 3) and was independent of the emotionality of the apology (Experiment 4). In contrast, individuals who apologized for intergroup atrocities were personally forgiven more than those who did not apologize (Experiment 4). Theoretical and applied implications are discussed.     

Micro-ecological behavior and intergroup contact

Research evaluating intergroup contact has tended to rely on self-report measures. Drawing on recent micro-ecological research, the two studies reported here used a multi-method approach to examine contact in a more holistic fashion. This involved the measurement of observable behavior at the micro-level, intergroup attitudes via infrahumanization and focus groups. Participants were taking part in a community intervention program in Northern Ireland. We conclude that micro-ecological behavior is not necessarily indicative of outgroup attitudes. Although behavior and attitudes changed in line with one another in Study 1 (less aggregation and significantly less infrahumanization), there were no infrahumanization differences between those who sat beside an outgroup member and those who did not. Importantly, the work presented here illustrates a unique method that allows micro-ecological behavioral observations to be made for the first time in non-racial settings.     

Effects of contact and personality on intergroup attitudes of different professionals†

The aim of this study was to examine the effects of intergroup contact, personality, and demographic characteristics on the intergroup attitudes of police officers, medical doctors and nurses (N=421; 274 females, 147 males). Following the contact hypothesis, intergroup contact in and of itself was not expected to be sufficient for reducing intergroup prejudice, especially in unequal contacts between professionals and their clients. It was argued that the quality of contact required for the improvement of intergroup attitudes is not equal status or emotional closeness of the participants, but rather that of individuation and familiarity of the outgroup member. The results showed that both level of authoritarianism and individuation of an outgroup member affected intergroup attitudes across all types of contact. For authoritarianism, this result did not hold separately for males, but the individuation effect was very stable; those who knew an outgroup member only superficially held more negative intergroup attitudes than those who knew him or her well, even in unequal and non‐voluntary contacts, and even when controlling for authoritarianism, gender, education and professional field. The effect was non‐significant in voluntary contacts. No differences in intergroup attitudes were found between males and females or between the professional groups among males after controlling for authoritarianism. Copyright © 2000 John Wiley & Sons, Ltd.     

Ingroup vitality and intergroup attitudes in a linguistic minority

In this study we argue that predictions of the impact of group status, status stability and status legitimacy on intergroup attitudes can be refined using the subjective perceptions of various dimensions of ingroup vitality. We tested the main and moderating effects of perceived present, future and the legitimacy of present ingroup vitality and perceived discrimination on intergroup attitudes in a nation-wide probability sample (N= 1,411) of Swedish-speaking Finns, controlling for ingroup identification. We found that those who perceived the legitimacy of present ingroup vitality to be low had more negative intergroup attitudes than those who perceived the legitimacy to be high. Perceived present and future ingroup vitality had no main effects on the dependent variable. Instead, perceived future ingroup vitality moderated the effect of perceived discrimination on intergroup attitudes. In addition, the perceived legitimacy of present ingroup vitality mediated the effect of perceived present ingroup vitality on intergroup attitudes.     

Longitudinal effects of contact on intergroup relations: The role of majority and minority group membership and intergroup emotions

A field study was conducted in the Italian context to examine the longitudinal effects of contact on improved intergroup relations, and to test whether the effects were different for majority and minority group members. Furthermore, we examined the processes underlying contact effects. Participants were 68 Italian (majority) and 31 immigrant (minority) secondary school students, who completed a questionnaire at two time points. The results of regression analyses showed that, consistent with the contact hypothesis (Allport, 1954 ), quantity and quality of contact longitudinally improved outgroup evaluation and increased the attribution of positive stereotypes to the outgroup; the reverse paths were non‐significant. Notably, whereas quantity of contact improved intergroup attitudes and stereotypes for both majority and minority participants, quality of contact had reliable effects only for the majority group. Intergroup anxiety and empathy mediated the longitudinal effects of quantity of contact for both Italians and immigrants; the cross‐lagged effects of contact quality on criterion variables for the Italian group were mediated by intergroup empathy. The theoretical and practical implications of findings are discussed. Copyright © 2010 John Wiley & Sons, Ltd.     

Perceived normative pressure and majority adolescents' implicit and explicit attitudes towards immigrants

The aim of the present study was to examine if perceived normative pressure (i.e., perception of the normative expectations of family and friends regarding one's intergroup attitudes) had a direct impact on majority youth's (N = 93) explicit attitudes and moderated the relationship between their implicit (measured with the ST-IAT) and explicit attitudes towards Russian immigrants in Finland. The results indicated that normative pressure is positively associated with the explicit attitudes of adolescents, and that the implicit attitudes of the adolescents towards immigrants surface on the explicit level only when they do not perceive a normative pressure to hold positive intergroup attitudes. More specifically, when there is no normative pressure, the explicit attitudes of youth are, at best, neutral, and reflect their implicit attitudes. In contrast, when normative pressure is perceived to be high, the level of explicit attitudes is generally more positive, and the expression of explicit attitudes is not determined by implicit attitudes. The effects of age, sex, quality of past intergroup contact experiences, and intergroup anxiety were controlled for in the analysis. The findings highlight the importance of taking normative pressure into consideration when studying socially sensitive ethnic attitudes among adolescents.     

想象接触对大学生内隐态度和外显态度的影响

本研究旨在探讨想象接触对不同民族群体内隐态度和外显态度的影响。实验1和实验2分别随机选取不同先前接触经验的汉族大学生和维吾尔族大学生进行想象接触,采用“单类内隐联想测验(SC-IAT)”和外显态度量表评估不同条件下的内隐态度和外显态度。结果表明：想象接触显著提高了不同群体对外群体的内隐态度,对外显态度影响不显著;而先前接触经验对不同群体的内隐态度影响不显著,对外显态度影响显著。研究还发现,即使是已经发生过面对面接触的个体,也可以通过想象接触来提高对外群体的内隐态度,进一步拓展了想象接触在整个群际接触体系中地位和作用。     

Collective Apologies and Their Effects on Forgiveness: Pessimistic Evidence but Constructive Implications

In the last three decades, there has been an explosion in the frequency with which leaders of groups have issued official apologies for collective transgressions. These apologies are commonly assumed to lay a pathway to forgiveness and reconciliation, but empirical examination of the downstream consequences of collective apologies is still in its infancy. In this article, we review a series of studies—including interview studies, survey studies, and experiments—that question the assumed wisdom that collective apologies lead to intergroup forgiveness. Reasons for the muted evidence of an apology–forgiveness link at the intergroup level are elaborated, and implications for how best to issue gestures of reconciliation and remorse are discussed.     

Minority report: Social identity,cognitions of rejection and intergroup anxiety predicting prejudice from one racially marginalized group towards another

The present study investigated the attitudes of one disadvantaged minority group in Australia, Asian Australians (N = 87), towards another more severely disadvantaged minority group, Aboriginal Australians. Asian Australian attitudes were compared to European Australian attitudes (N = 273). Cognitions of outgroup rejection, identification and intergroup anxiety were assessed in relation modern racism, desire for intergroup avoidance and support for a national apology. Both Asian and European participants who perceived Aboriginal Australians as rejecting were more likely to express intergroup anxiety. Anxiety mediated the relationship between cognitions of rejection and the dependent variables. Whilst there was a direct positive relationship between European Australian identification and prejudice, for Asian Australian participants, identification moderated the relationship between cognitions of rejection and the dependent variables. Highly identified Asian Australian participants were particularly sensitive to cognitions of rejection, which increased modern racism and avoidance and lowered political support. The pattern was reversed for low identifiers, who were more likely to endorse a national apology to Aboriginal Australians when they perceived Aboriginal Australians as rejecting. The role of perceived rejection in predicting prejudice and avoidance, and the moderating role of Asian Australian identification, are both discussed. Copyright © 2009 John Wiley & Sons, Ltd.     

Perceived collective continuity and attitudes toward outgroups

In a series of six studies, we examined the role that perceived collective continuity (PCC) plays in intergroup attitudes. While the extant literature focuses on attitudes toward ingroups, the current studies chose to expand upon this research by concentrating on three types of outgroups (national, religious, and organizational). Results indicated that for groups perceived as neutral or positive, increased PCC was associated with more positive attitudes, while for enemy groups, increased PCC was associated with more negative attitudes. Entitativity played a mediating role such that as the outgroup was perceived as more continuous, it was also seen as more entitative. Higher entitativity led to less negative attitudes toward a past ally but more negative attitudes toward a past enemy. Results held whether past conflict and PCC were measured or manipulated, further supporting our findings. PCC has negative or positive implications for judgments of outgroups depending on intergroup history. Copyright © 2016 John Wiley & Sons, Ltd.     

Emotional responses to intergroup apology mediate intergroup forgiveness and retribution

According to intergroup emotion theory, the impact of many intergroup events on intergroup outcomes is mediated by group-directed emotions. We demonstrate that the ability of apology to reduce retribution against and increase forgiveness of a transgressing outgroup is contributed to by discrete intergroup emotions. We examined both negative (anger and fear) and positive (respect and satisfaction) emotions directed toward the transgressing outgroup. Apology reduced the desire for retribution whereas lack of apology increased it, and outgroup-directed anger uniquely mediated this effect. In contrast, apology increased and lack of apology decreased forgiveness, particularly when the ingroup responded to the transgression, and only outgroup-directed respect mediated this effect. These results provide the first evidence that intergroup emotions can mediate the impact of apology on intergroup relations outcomes.     

How intergroup friendship works: A longitudinal study of friendship effects on outgroup attitudes

Cross‐sectional research has shown that frequency of self‐disclosure to outgroup members mediates the positive relationship between intergroup friendship and outgroup attitudes. The current research investigated the relationship between self‐disclosure and attitudes in more depth. New undergraduate students were asked to nominate an ingroup or outgroup friend and then report the intimacy of their disclosures to them, their anxiety and attitudes towards a series of social groups, in the first week of the semester and 6 weeks later. Intimacy of disclosure predicted more positive attitudes towards outgroups over time, but this association was only found among participants who nominated an outgroup friend. In the ingroup friend condition, a negative association was found. These associations were mediated by general intergroup anxiety. These relationships highlight the importance of integrating theories of interpersonal and intergroup relations when investigating intergroup contact. Copyright © 2011 John Wiley & Sons, Ltd.     

Positive intergroup contact decreases the likelihood that prejudicial attitudes become avoidant behavioral tendencies

We investigated whether existing intergroup contact experiences moderated the associations between prejudicial attitudes and behavioral tendencies towards outgroups across five studies in Turkey (total N = 1,281). Findings showed that among Turks who reported higher levels of cross-group friendship quantity (Study 1) and greater positive (but not negative) contact (Study 2) with Kurds, prejudicial attitudes did not predict negative outgroup behavioral tendencies. Confirming these studies, Study 3 indicated that the association between homophobic attitudes and outgroup avoidance/approach tendencies was weaker among individuals who reported more LGBTI friends. Study 4 replicated the latter finding among children using Syrians as the target outgroup. Study 5 further showed that the buffering role of intergroup contact occurred only among participants who held less certain attitudes towards Syrian refugees. Findings provide insights into how existing contact experiences shape the relationship between negative attitudes towards outgroups and relevant behavioral intentions.     

Political intolerance: the role of intergroup threat and negative intergroup emotion

This study investigated whether the perception of intergroup threat, and intergroup emotion, are related to political intolerance. One hundred and twenty three South African undergraduate students (females?=?76%; males?=?24%; White?=?65%; Coloured?=?24%; Indian?=?8%; Chinese?=?2%; mean age =?19.8, SD?=?3.03 years) were randomly assigned to either a heightened (n?=?68) or low intergroup threat condition (n?=?55). Data on intergroup threat, intergroup emotion and political intolerance were collected utilising a questionnaire. T-test effect comparisons including multiple regression analyses were computed to determine effects of intergroup threat and negative intergroup emotion on political intolerance. Results revealed negative intergroup emotion and perceived intergroup threat to predict political intolerance. Negative intergroup emotion mediated the relationship between perceived threat and political intolerance. These findings suggest that intergroup threat may lead to the rise of negative intergroup emotion which in turn creates an environment conducive to the development of political intolerance.     

When intergroup apology is not enough: Seeking help and reactions to receiving help among members of low status groups

Relations between groups are characterized by competition and suspicion. As a consequence, members of low status groups may question the meaning of apologies offered by a high status group, especially under unstable status relations. In two experiments, the present research investigated the role of the intergroup versus interpersonal apology and the potential moderating effect of the stability of intergroup relations on low status group members' (a) help seeking (Study 1) and (b) responses to receiving help (Study 2) from a high status group. Consistent with our hypotheses, when status relations were unstable rather than stable, following a formal intergroup relative to an interpersonal apology by an Israeli official, Israeli‐Arab students sought less dependency‐oriented and more autonomy‐oriented help from an Israeli‐Jewish study coordinator (Study 1) and Jewish‐Ethiopian newcomers reacted more negatively when they read about an Ethiopian‐Jewish student receiving unsolicited dependency‐oriented help from an Israeli‐Jewish college student (Study 2). Theoretical and practical implications are discussed.     

Evaluations of moral and conventional intergroup transgressions

To investigate children's understanding of intergroup transgressions, children (3–8 years, N = 84) evaluated moral and conventional transgressions that occurred among members of the same gender group (ingroup) or members of different gender groups (outgroup). All participants judged moral transgressions to be more wrong than conventional transgressions. However, when asked to make a judgment after being told an authority figure did not see the transgression, younger participants still judged that moral violations were less acceptable than conventional transgressions, but judged both moral and conventional transgressions with an outgroup victim as more acceptable than the corresponding transgressions with an ingroup victim. Older children did not demonstrate the same ingroup bias; rather they focused only on the domain of the transgressions. The results demonstrate the impact intergroup information has on children's evaluations about both moral and conventional transgressions.     

The cultural dimension of intergroup conspiracy theories

Although conspiracy theories are ubiquitous across times and cultures, research has not investigated how cultural dimensions may predict conspiracy beliefs. The present research examined intergroup conspiracy beliefs in United States and Chinese samples at the peak of the trade war. In two studies (one pre-registered; total N = 1,092), we asked US participants to what extent they believed Chinese institutions and companies were conspiring against the United states and Chinese participants to what extent they believed US institutions and companies were conspiring against China. Results revealed that such beliefs were stronger among Chinese than US participants due to higher power distance values and vertical collectivism. In particular, these cultural dimensions were associated with increased psychological involvement in intergroup conflict (as reflected by higher levels of collective narcissism and perceived outgroup threat), which in turn predicted intergroup conspiracy beliefs. Exploratory analyses suggested that particularly power distance values mediate these effects. We conclude that cultural dimensions that promote hierarchy in society are associated with increased intergroup conspiracy beliefs.     

The development of bystander intentions and social–moral reasoning about intergroup verbal aggression

A developmental intergroup approach was taken to examine the development of prosocial bystander intentions among children and adolescents. Participants as bystanders (N = 260) aged 8–10 and 13–15 years were presented with scenarios of direct aggression between individuals from different social groups (i.e., intergroup verbal aggression). These situations involved either an ingroup aggressor and an outgroup victim or an outgroup aggressor and an ingroup victim. This study focussed on the role of intergroup factors (group membership, ingroup identification, group norms, and social–moral reasoning) in the development of prosocial bystander intentions. Findings showed that prosocial bystander intentions declined with age. This effect was partially mediated by the ingroup norm to intervene and perceived severity of the verbal aggression. However, a moderated mediation analysis showed that only when the victim was an ingroup member and the aggressor an outgroup member did participants become more likely with age to report prosocial bystander intentions due to increased ingroup identification. Results also showed that younger children focussed on moral concerns and adolescents focussed more on psychological concerns when reasoning about their bystander intention. These novel findings help explain the developmental decline in prosocial bystander intentions from middle childhood into early adolescence when observing direct intergroup aggression.     

Perspective taking and member‐to‐group generalization of implicit racial attitudes: The role of target prototypicality

Actively considering an individual outgroup member's thoughts, feelings, and other subjective experiences —perspective taking— can improve attitudes toward that person's group. Here, we tested whether such member‐to‐group generalization of implicit racial attitudes is more likely when perspective‐taking targets are viewed as prototypical of their racial group. Results supported a gendered‐race‐prototype hypothesis: The positive effect of perspective taking on implicit attitudes toward Black people and Asian people, respectively, was stronger when the perspective‐taking target was a Black man or Asian woman (gender–race prototypical) versus a Black woman or Asian man (gender–race nonprototypical). These findings identify a boundary condition under which perspective taking may not improve intergroup attitudes and add to a growing literature on social cognition at the intersection of multiple social categories.