Career-related dispositional factors in relation to retention within the retail sector: An exploratory study

The study aimed to explore the extent to which employees’ organisational commitment and career adaptability predicted employee retention factors in the South African retail sector; taking employee demographics into account. A sample of 224 early to mid-career permanent retail employees participated in the study (single?=?51.3%; female?=?53.1%; mixed-race?=?50.9%). The participants responded to surveys on their organisational commitment, career adaptability, and retention factors. A stepwise regression analysis was computed to predict employee retention factors from their organisational commitment and career adaptability. Results suggested the organisational commitment and career adaptability to explain 16% of the variance in employee retention factors. Of the organisation commitment factors, affective commitment was the most predictive of employee retention; followed by normative commitment. The career adaptability factor of curiosity predicted work-life balance. Talent retention in the retail sector appears to be explained by organisational commitment factors relatively more so than by career adaptability factors.     

Perceived ethical leadership: Its moderating influence on employees’ organisational commitment and organisational citizenship behaviours

This study investigated the extent to which employees’ perception of ethical leadership moderated their organisational commitment and organisational citizenship behaviour. A non-probability purposive sample (N = 839; females = 32%) of employees in a railway organisation in the Democratic Republic of Congo (DRC) participated in the study. They completed the following measures: the Organisational Commitment Scale (OCS), the Organisational Citizenship Behaviour Questionnaire (OCBQ) and the Ethical Leadership Scale (ELS). Stepwise hierarchical regression analysis was utilised to determine the influence of employees’ perceptions of the relationships between their self-reported organisational commitment and organisational citizenship behaviour. The results indicated employee perceptions of the integrity, fairness and honesty aspects of ethical leadership to explain their affective, continuance and normative aspects of organisational commitment and organisational citizenship behaviour. The results also showed that employee perceptions of high ethical leadership influenced their willingness to engage in positive organisational commitment such as psychological attachment, work continuance, normative commitment and also their organisational citizen behaviours such as altruism, conscientiousness, courtesy and civic virtue. By implication, leaders with high ethical conduct have the potential to positively stimulate the commitment of employees towards supporting the organisational values and mission.     

Managerial competency modelling and the development of organizational psychology: A Chinese approach

In recent years, China has undergone rapid economic reform and dynamic organizational changes. Several major developments have given special momentum to those changes: China entering the WTO, opening the western regions of China, building up an information network, transforming new management systems nationwide, and encouraging innovations and entrepreneurship. These developments call for more comprehensive and adaptive competencies and new approaches to organizational psychology in China. This provides a national and cultural context of personnel assessment, selection, and development of organizational psychology. Organizational psychology is one of the most active fields for research and application in psychology in China. Three aspects of recent trends are described under a framework of managerial competency modelling. (1) Leadership competence assessment for personnel selection and development has become one of the key aspects of human resources (HR) management in China. Based upon the results from the structured interview and strategic hierarchical job analysis, a model of leadership competency with four dimensions of leadership characteristics and the managerial performance was proposed. The four dimensions are: psychological traits; leadership predispositions; managerial skills; and professional knowledge. (2) HR competency for person‐job‐organization fit. This includes competencies for compensation and motivational strategies, organizational commitment and career management competence, team competence, and group decision‐making skills. (3) Organizational competency for culture and change. This includes an integrative approach to link values with culture, and cross‐cultural leadership skills. On the basis of the recent practice and research developments, a Chinese approach to organizational psychology with important characteristics is summarized: active theoretical development and conceptualization; continuous methodological improvement; close link with HR and management practices; and systematic cross‐cultural socioeconomic perspective. This becomes a key framework for understanding organizational psychology. New directions for research and application in China are highlighted.     

L’intention de se maintenir dans une carrière atypique : quels déterminants individuels et contextuels ?

This study seeks to identify the determinants of turnover intention at women in male- dominated occupations, and namely, attitude-based (job satisfaction and organisational commitment), identity-based (self-efficacy and perceived gender-identity conflict), and context-based factors (perceived social support, induction practices and job design). The survey (N=131) reveals that affective commitment predicts two types of turnover intention: job retention and occupation retention. As regards job retention, affective commitment is related to job satisfaction and job-context structure ; as to occupation retention, affective commitment is linked to self-efficacy and perceived social support material from colleagues and superiors.     

Perceptions of Organisational Subculture and their Significance for Organisational Commitment

Cet article examine la relation entre les styles de leadership, l’implication et la perception des cultures et subcultures organisationnelles. L’impact de la culture et du style de leadership sur l’implication a déjàété envisagé, mais on manque d’informations sur les relations que les différents types de culture et de styles de leadership entretiennent avec l’implication. L’article est centré sur la notion de subculture organisationnelle et la façon dont la perception de ces cultures rejaillit sur l’implication, la subculture étant une variable négligée dans la littérature sur l’implication. Cette question fut abordée dans une enquête portant sur 258 infirmières relevant de divers secteurs hospitaliers de l’agglomération de Sydney. Les résultats indiquent que la subculture organisationnelle perçue est forcement reliée à l’implication. On précise en outre la force du lien existant entre l’implication et les différents types de leadership et de subculture. Les subcultures innovantes et centrées sur les personnes bénéficient d’une relation nettement positive tandis que les subcultures bureaucratiques souffrent d’une relation négative. Pour ce qui est des styles de leadership, un style centré sur les relations présente un lien plus fort avec l’implication qu’un style centré sur la tâche. Une analyse de régression a permis d’étudier l’éventuel rôle médiateur de la subculture dans l’influence du leadership sur l’implication. Le leadership a des effets à la fois directs et indirects sur l’implication. On traite finalement des retombées sur la pratique et les recherches à venir. This paper investigates the relationship between perceptions of organisational culture, organisational subculture, leadership style, and commitment. The impact of culture and leadership style on commitment has been previously noted, but there is a lack of detail regarding how different types of culture and leadership styles relate to commitment. The paper particularly addresses the notion of organisational subcultures and how the perception of those cultures relates to commitment, subculture being a neglected variable in the commitment literature. These issues were addressed in a survey of 258 nurses drawn from a range of hospital settings and wards within the Sydney metropolitan region. Results indicate that perceived organisational subculture has a strong relationship with commitment. Furthermore, the results identify the relative strength of specific types of leadership style and specific types of subculture with commitment. Both innovative and supportive subcultures have a clear positive relationship, while bureaucratic subcultures have a negative relationship. In terms of leadership style, a consideration style had a stronger relationship with commitment than a structuring style. Regression analysis was used to investigate the possible role of subculture as a mediator for the influence of leadership on commitment. Both direct and indirect effects of leadership on commitment were found. Implications for practice and for further research are discussed.     

Influence du leadership habilitant sur le bien-être au travail et l’engagement organisationnel : étude comparative entre une organisation « habilitante » et une organisation « classique »

This article presents a comparative study between two types of organizations in order to examine the influence of the empowering leadership style on employee's well-being and affective commitment. Based on a questionnaire filled-in by 428 employees, the results highlight the positive effect of empowering leadership on the collaborator's affective commitment, through a partial mediation of the well-being. Contrary to our expectations, this effect is not stronger within the “empowering” organization compared to the “classic” one. The identification of the specific effects of each four dimensions of empowering leadership brings some new theoretical insights and invites organizations to promote managerial practices relying on meaning at work and trust.     

Employee self-enhancement motives and job performance behaviors: investigating the moderating effects of employee role ambiguity and managerial perceptions of employee commitment

This study examined the effects of employee self-enhancement motives on job performance behaviors (organizational citizenship behaviors and task performance) and the value of these behaviors to them. The authors propose that employees display job performance behaviors in part to enhance their self-image, especially when their role is not clearly defined. They further argue that the effects of these behaviors on managerial reward recommendation decisions should be stronger when managers believe the employees to be more committed. The results from a sample of 84 working students indicate that role ambiguity moderated the effects of self-enhancement motives on job performance behaviors and that managerial perceptions of an employee's commitment moderated the effects of those organizational citizenship behaviors that are aimed at other individuals on managers' reward allocation decisions.     

Validation of the Life Role Salience Scale in a South African setting

This study aimed to validate the Life Role Salience Scale (LRSS) in a South African context. Respondents were 300 working adults (72.3% = women; 57.9% = non-white; mean age = 35.12 years, SD = 10.25 years; mostly from the finance sector = 35.6%). Confirmatory factor and exploratory factor analyses were conducted to determine the LRSS’s factor structure and reliability of scores from the scale for the South African sample. Results yielded five factors emerging from the analyses: Homecare role reward value and homecare role commitment; marital role reward value and marital role commitment; occupational role commitment; occupational role value reward; and parental role reward value. The reliability of scores from the LRSS ranged from 0.79 (parental role reward value) to 0.95 (homecare role reward value and homecare role commitment). The LRSS shows validity for research use in South Africa.     

Does “the servant as leader” translate into Chinese? A cross-cultural meta-analysis of servant leadership

ABSTRACT

Servant leadership is a popular style of ethically-based leadership developed in the cultural context of the United States and other Anglo-Saxon (Anglo) countries with a similar culture and managerial context. However, much of the empirical research on this leadership style has been conducted in China, a country with very different cultural and managerial traditions. It is not known whether the results of research conducted in China can be integrated into a general theory of servant leadership. It is also unknown whether servant leadership, which is widely promoted as an effective leadership style in Anglo countries, will be equally effective for all employee outcomes in China. To answer these questions, we perform a meta-analysis of servant leadership research (k = 112, n = 35,716) which compares the effects of servant leadership on employees in China with its effects on employees in Anglo countries. Results show that there is no significant difference in effect sizes between Chinese and Anglo employees for job performance, organizational citizenship behaviour, creative behaviour, affective commitment, and job satisfaction. The effect of servant leadership on leader-member exchange may be stronger for Anglo employees. Implications for servant leadership theory and managerial practices in China are discussed.     

Psychometric validation of an Organisational Performance Questionnaire (OPQ) based on the Burke-Litwin model

This study reports the findings on the development and validation of an Organisational Performance Questionnaire (OPQ) based on the Burke-Litwin model. Respondents were 398 employees from various public and private sector organisations in South Africa, consisting of different genders (male = 60.8%, female = 39.2%), different functional groupings (mostly operations, finance, human relations = 37.25%) and mostly middle or senior level managers (62.4%). Data were analysed utilising exploratory factor analysis with promax rotation. Results indicated the OPQ to measure all twelve of the Burke-Litwin elements contained in their model: external environment, mission and strategy, leadership, culture, structure, management practices, systems, work group climate, skills/job match, individual needs and values, motivation, and organisational and individual performance. An OPQ based on the Burke-Litwin model appears valid for assessing organisational performance in the South African setting.     

Quality of working life and commitment amongst employees in public organisations in Ghana: does job involvement matter?

This study tested a mediation model of job involvement to predict organisational commitment from quality of work life. A total of 137 workers employed in two public organisations participated in the study (males?=?52.6%, females?=?47.4%, junior staff?=?67.9%, senior staff?=?32.1%, age range 24 to 53 years). Hierarchical multiple regression analysis was computed on the data to model the effects of job involvement on organisational commitment taking into account quality of work life. The results indicated job involvement partially mediated the relationship between quality of worklife and organisational commitment (β?=?0.242, t(134)?=?4.475, p?=?0.05). Thus job involvement is important to employee commitment and should be targeted for intervention support in work organisations.     

Employability capacities and organisational commitment foci of human resource professionals: An exploratory study

This study explored the relationship between employees’ employability capacities and their organisational commitment foci. A convenience sample of 196 South African human resource professionals participated in the study, consisting of 73% females and 88% black African people, predominantly within their early career stages (aged > 45 years). Data on individuals’ employability capacities and organisational commitment were collected via questionnaires. Canonical correlation analysis (CCA) was performed to assess the association between the variables of employability capacities and organisational commitment foci. Participants’ lifelong learning capacities (goal-directed behaviour and continuous learning orientation) were positively associated with their career commitment. This finding suggests that a strong lifelong orientation is likely to increase involvement in one’s occupation within the organisation, which contributes to organisational commitment. Lifelong learning capacities appear important to human resource professionals’ career development within their employer organisation.     

Perceived corporate ethical values and organisational justice in relation to employee commitment at a manufacturing company

This study investigated the relationship between employees’ perceptions of their organisation’s corporate ethical values and justice and their level of commitment. The study participants were 201 employees of a manufacturing company in the Democratic Republic of Congo (female = 32%%, general employees = 68%, mean years of service = 13 years; SD = 0.85 years). They completed measures on corporate ethical values, organisational justice, and organisational commitment. Findings following hierarchical regression indicated that employees’ perceptions of corporate ethical values and organisational justice significantly influence their affective and continuance organisational commitment. A work environment where a code of conduct is upheld and employees are treated fairly would encourage employees to extend their membership of the employing organisation.     

CULTURE AND WORK ORGANIZATION: THE CHINESE CASE *

This paper discusses the role of the indigenous values in facilitating the development of managerial and organizational systems underlying the success of indigenous enterprises in the newly industrialized societies. One illustration is the Chinese culture or, more specifically, the Confucian tradition and ethos, and their implication for management and worker performance in work organizations within the ‘Confucian league’ of Asian societies. The affective rational approach to the paternalistic style of the Japanese and Chinese management coupled with such normative values as trust, subtlety and loyalty of the employees explain the individuals' commitment to their work organization and the excellence in leadership. With reference to the leading steel plant, the China Steel Corporation in Taiwan, this paper examines how such a cherished system of managerial philosophy and practices, in the context of its indigenous Chinese cultural and normative heritage, has been successfully applied to the integration of its labour force, and the upgrading of their morale, performance and productivity.     

Organisation climate mediation of the relationship between hardiness,self-efficacy,and job satisfaction among military followers

This study examined influences of organisational climate on hardiness, self-efficacy, and job satisfaction in a military setting. Data were collected from 120 South African National Defence Force (SANDF) military personnel (female = 36%; officers = 90%; age range = 24–64 years). The defence force members completed a military hardiness scale, general self-efficacy scale, workplace climate questionnaire, and the generic job satisfaction scale. Regression analyses were computed to predict job satisfaction from hardiness and self-efficacy. This was followed by moderated multiple regression analysis to examine the influence of organisational climate on the relationship between job satisfaction from hardiness and self-efficacy. The results suggest high levels of hardiness (commitment) and organisational climate to predict 71% of the variance in job satisfaction. Personal hardiness (commitment) and organisational climate strongly influence job satisfaction among military followers.     

Authentic leadership influences on organisational commitment in a South African state hospital

This study investigated the influence of authentic leadership (AL) on employee organisational commitment (OC) in a South African state hospital. A convenience sample of 222 employees (female = 81%; black = 82%) completed the Authentic Leadership Questionnaire on their perceptions of AL behaviours among their leaders; namely self-awareness, relational transparency, internalised moral perspective, and balanced processing. The employees also completed the Organisational Commitment Questionnaire to self-report on their own OC; namely affective, continuance, and normative commitment. Data were analysed utilising regression analysis to predict employees’ self-reported OC from perceived AL behaviours. Findings suggest AL scores to predict OC scores as well as the OC dimensions of continuance and normative commitment. AL scores did not predict affective commitment. Employees whose leaders apply AL may be able to retain employees through increased OC.     

精神型领导对员工任务绩效影响的多重中介效应

采用管理者-员工配对的方式,通过问卷调查,探讨了精神型领导对员工任务绩效的影响以及主管承诺、基于组织的自尊、领导成员交换在精神型领导影响员工任务绩效过程中的多重中介作用。结果发现：（1）精神型领导、主管承诺、基于组织的自尊、领导成员交换、任务绩效之间均显著正相关;（2）精神型领导能够显著正向预测员工任务绩效;（3）主管承诺、基于组织的自尊、领导成员交换在精神型领导影响员工任务绩效的过程中存在并列式的多重中介效应。     

Measuring organisational climate and employee engagement: Evidence for a 7 Ps model of work practices and outcomes

This study presents evidence supporting the psychometric properties of the Voice Climate Survey: an employee opinion survey that measures work practices and outcomes. The tool is tested across 13,729 employees from 1,279 business units representing approximately 1,000 organisations. Exploratory factor analyses, confirmatory factor analyses and internal reliability analyses support 31 lower‐order work practices and outcomes that aggregate into seven higher‐order work systems broadly covering practices and outcomes such as organisational direction, ethics, resources, involvement, recognition, development, teamwork, wellness, work/life balance, change management, customer satisfaction, job satisfaction, organisational commitment and employees' intention to stay. External validation of the tool is demonstrated by linking scores from the employee survey with independent manager reports of turnover, absenteeism, productivity, health and safety, goal attainment, financial performance, change management, innovation and customer satisfaction.