Relational Communication in Computer-Mediated Interaction

This study involved an experiment of the effects of time and communication channel—asynchronous computer conferencing versus face-to-face meetings—on relational communication in groups. Prior research on the relational aspects of computer-mediated communication has suggested strong depersonalizing effects of the medium due to the absence of nonverbal cues. Past research is criticized for failing to incorporate temporal and developmental perspectives on information processing and relational development. In this study, data were collected from 96 subjects assigned to computer conferencing or face-to-face zero-history groups of 3, who completed three tasks over several weeks’time. Results showed that computer-mediated groups increased in several relational dimensions to more positive levels and that these subsequent levels approximated those of face-to-face groups. Boundaries on the predominant theories of computer-mediated communication are recommended, and principles from uncertainty reduction and social penetration are discussed.     

Cultures in CollisionPhilosophical Lessons from Computer-Mediated Communication

I expand the metaphor of computing as philosophical laboratory by exploring philosophical insights gleaned from examining computer-mediated communication (CMC) technologies in terms of the cultural values and communicative preferences they embed, as well as their interactions with the values and preferences that define diverse cultures in which the technologies are deployed. These empirically grounded data provide new insights for debates in philosophy of technology, notions of the self, and epistemology. This approach to utilizing data drawn from the cultural encounters facilitated by CMC technologies further suggests more ambitious ways of making philosophical use of CMC venues as a laboratory for testing and refining basic claims and hypotheses. The approach also uncovers other grounds that should encourage philosophers to become interdisciplinarians – not only for the sake of perhaps developing new sorts of insights and even forms of knowledge but also in order to shape and contribute to a global ethic and a Socratic education needed to sustain cultural diversity as CMC envelops the globe.     

Self‐Disclosure and the Liking of Participants in Reality TV

Reality TV shows are characterized by the very intimate self‐disclosure of their participants early on in the shows. In everyday interactions, however, such intimate self‐disclosure is welcomed only when it evolves gradually. This discrepancy between reality shows and real life apparently contradicts previous research documenting the similarity between real relationships and relationships with media characters. The current research explores this apparent contradiction by examining whether the relationship between self‐disclosure and liking and the rules about the timing of self‐disclosure that apply in everyday interactions apply in reality TV. Study 1 shows that viewers prefer characters who make early intimate disclosures, and Study 2 shows that they prefer this disclosure to evolve gradually and become more intimate, as in real relationships.     

Leadership in Computer-Mediated Communication: Implications and Research Directions

Despite the importance of interpersonal influence processes in computer-mediated communication (CMC) environments, the emergence and functioning of leaders in CMC settings remains unstudied. An initial model and propositions address the possible extension of selected leadership models beyond face-to-face (FTF) communications and into the non-face-to-face CMC environment. We (1) model relevant variables for CMC leadership, (2) briefly review the implications of selected leadership models regarding these CMC variables, and (3) extend leadership models into the CMC sphere.     

Computer-Mediated Communication Versus Vocal Communication and the Attenuation of Pre-Interaction Impressions

Conflicting theoretical approaches yield divergent predictions about the effects of telephones versus computer-mediated communication (CMC) in the persistence or dissipation of pre-interaction expectancies. Moreover, different theoretical orientations and their underlying assumptions often invoke different methodologies, which can bias the results of research. The current studies articulate and assess rival hypotheses from alternative theoretical paradigms to uncover how CMC and vocal communication affect interpersonal impressions. Methodological issues in past CMC research are evaluated that limit the generalizability of previous findings in the area. Experiments employing alternative assumptions and methods indicate that CMC is functionally equivalent to vocal communication in its ability to ameliorate expectancies and that in some cases it can be superior in transmitting positive impressions.     

Wired for Gender: Experientiality and Gender-Stereotyping in Computer-Mediated Communication

The present experiments examined how experiential thinking moderates gender stereotyping in anonymous, text-based computer-mediated communication. In Experiment 1, participants played a trivia game with an ostensible partner via computer, represented by a randomly assigned gender-marked character. Consistent with the cognitive-experiential self-theory, high experientials were more likely than lows to infer their partner's gender from arbitrary characters and also exhibited greater conformity to the male- than to female-charactered partners. In Experiment 2, when the partner's comments revealed gender-linked language differences, high experientials were more likely than lows to base their gender inferences on the linguistic features. Women were more likely to accept the partner's answers when masculine than feminine questions were asked and showed greater overall conformity than men, but such self-stereotyping was more pronounced among high experientials than lows.     

Computer-Mediated Communication and Group Decision Making: A Meta-Analysis

A meta-analysis of research comparing decision making in face-to-face versus computer-mediated communication groups was conducted. Results suggest that computer-mediated communication leads to decreases in group effectiveness, increases in time required to complete tasks and decreases in member satisfaction compared to face-to-face groups. All of the moderators tested (anonymity in the group process, limited versus unlimited time to reach decisions, group size, and task type) were significant for at least one of the dependent variables. The article concludes with cautions about the unbridled rush by organizations to adopt computer-mediated communication as a medium for group decision making and implications of the present findings for theory and research on computer-mediated communication and group decision making.     

Anticipated Ongoing Interaction Versus Channel Effects on Relational Communication in Computer-Mediated Interaction

Previous research on the interpersonal tone of computer-mediated communication shows different effects using longitudinal computer-mediated groups than are found in research using one-shot groups, even before the developmental aspects associated with time can accrue. One factor distinguishing these approaches is the anticipation of future interaction experienced by longitudinal groups. This research reports an experiment assessing the relative effects of anticipated future interaction and different communication media (computer-mediated versus face-to-face communication) on the communication of relational intimacy and composure. Asynchronous and synchronous computer conferencing and face-to-face groups were examined. Results show that the assignment of long-term versus short-term partnerships has a larger impact on anticipated future interaction reported by computer-mediated, rather than face-to-face, partners. Evidence also shows that anticipation is a more potent predictor of several relational communication dimensions than is communication condition. Implications for theory and practice are identified.     

Message Design Logic and Message Goal Structure Effects on Perceptions of Message Quality in Regulative Communication Situations

O'Keefe has suggested that variations in the goal sets individuals choose to pursue and the form of reasoning they employ are sources of variation in message designs. She offered an analysis of the specific consequences of differences in goals (“message goal structure”) and in forms of reasoning (“message design logics”), and shouted how this analysis could be used to describe systematically functional variations in regulative messages. The study reported in this article explored the consequences of differences in message design logic and goal structures for success in regulative communication situations; Messages that differed in these properties were presented to subjects for evaluation on a number of functionally significant dimensions. Level of message design logic was straightforwardly associated with every type of effectiveness that was assessed. Differences in message goal structures had more selective effects on message evaluations, often involving interactions with the level of construct differentiation of the message evaluator.     

Computer-Mediated Communication and Child/Adolescent Friendship Quality after Residential Relocation

Journal of Child and Family Studies - The experience of residential relocation can affect children and adolescents in various ways. It often affects their close social relationships, and this is...     

Identity Shift III: Effects of Publicness of Feedback and Relational Closeness in Computer-Mediated Communication

Identity shift occurs when an individual's self-perception changes as a result of feedback to her or his self-presentation. This research, the third in a series, further explores the influences of identity shift, specifically exploring the effects of the publicness of feedback to an individual and the relational closeness between the individual and feedback provider on the individual's subsequent self-perceptions of her or his extraversion. An experimental study (N = 56) utilized a 2 (extroverted/introverted) × 2 (private/public feedback) × 2 (feedback from a relationally close/nonclose partner) design. Results of between-groups analysis revealed both main intensification effects of public and relationally close feedback and an interaction effect between the conditions. Findings are discussed with respect to identity shift, the hyperpersonal model, and online self-presentation.     

The Liking-Similarity Effect: Perceptions of Similarity as a Function of Liking

In these two studies, we examined whether the inferences people make about likable and dislikable targets align with the predictions of balance theory. We hypothesized that people exhibit a liking-similarity effect by perceiving greater similarity with a likable person than a dislikable person. To test this hypothesis, we manipulated the likability of a target person and then assessed participants’ perceptions of similarity to that target person. In both studies, people rated likable others as more similar to themselves than dislikable others across a variety of domains (e.g., attitudes, personality characteristics, behaviors). In Study 2, individual differences in self-concept clarity, self-esteem, and preference for consistency moderated the liking-similarity effect.     

Information Suppression and Status Persistence in Group Decision Making The Effects of Communication Media

This experiment investigated the conditions under which a member with information critical for making the best group decision will positively influence the group's final choice. The impact of two factors on group decision quality, information exchange, and perceptions of influence was examined: (a) status differences among members (equal-status vs. mixed-status groups) and (b) communication media (face-to-face vs. computer-mediated communication). Three-person groups were composed such that the critical information required to make the best decision was given only to the low-status member in the mixed-status groups and randomly assigned to one member in the equal-status groups. The results indicated that the mixed-status groups made poorer decisions and made fewer references to critical information than equal-status groups, regardless of the communication medium. Computer-mediated communication suppressed information exchange and the perceived influence of group members, suggesting that the relation between status and communication media is more complex than proposed in past research.     

Categorical Person Perception in Computer-Mediated Communication: Effects of Character Representation and Knowledge Bias on Sex Inference and Informational Social Influence

This experiment investigated the effects of arbitrarily assigned characters and sex-linked knowledge bias on the sex inference about an anonymous interactant in text-based CMC. In a 2 (participant's sex: man vs. woman) × 2 (knowledge bias: sports vs. fashion) × 2 (partner's character: man vs. woman) between-subjects experiment (N = 163), participants played a trivia game with an ostensible partner. As hypothesized, self-proclaimed expertise in a sex-typed topic evoked stereotype-consistent sex inferences. In addition, women tended to factor in the partner's character in inferring the person's sex, although men did not show the corresponding tendency. Character effects extended to conformity behavior, such that participants were more likely to conform to the male-charactered than female-charactered partner when answering male-oriented questions. Findings are discussed in light of the Social Identity model of Deindividuation Effects (SIDE) and the stereotypes-as-explanations account.     

The Effects of Numerical and Logical Group Size on Computer-Mediated Idea Generation

A laboratory experiment investigated the effects of numerical group size and logical group size (i.e., group heterogeneity in regard to task demands) on the performance of groups addressing an idea generation task while using computer-mediated communication. Six different numerical group sizes were studied, which ranged from 5 to 10 members. Logical size was manipulated by varying the amount of task-relevant information given to a particular group member. Larger logical group sizes (heterogeneous groups) were induced by distributing unique task-relevant information among group members; smaller logical group sizes (homogeneous groups) were induced by providing all task information to all members. A significant main effect for numerical group size showed that larger groups outperformed smaller groups. Numerical group size interacted with logical group size resulting in greater performance gains for increased numerical group size within heterogeneous groups. Average contributions per group member diminished with increased numerical group size for homogeneous groups and increased for heterogeneous groups.     

The Cognitive Dynamics of Beliefs: The Effect of Information on Message Processing

This study investigated the time course of belief change from univalent versus mixed‐valence messages, both while the message was being received and after receipt while it was being considered. Hypotheses about the temporal patterns of belief change were tested with belief trajectories from S. E. McGreevy (1996) , valid N= 78, with an average number of time points per person = 5,267 (126.41 seconds) for the message‐receipt phase and 2,467 (59.22 seconds) for the postmessage phase. Results showed that while receiving a message, beliefs changed according to the value and the order of presentation of information in the message. A greater number of positive belief changes were generated in response to a positive univalent message than to a mixed‐valence message. In the postmessage phase, a greater oscillatory pattern of belief change was found for a mixed‐valence message than for a univalent message. Theoretical and methodological implications of these findings are discussed.     

Interpersonal Sensitivity in Computer-Mediated and Face-to-Face Conversations

Two studies were designed to assess the impact of computer-mediated communication (CMC) on the development of dominant/subordinate status roles and on the accuracy of interpersonal perceptions during dyadic, text-based conversations. Results comparing face-to-face (FtF) and synchronous CMC interactions indicated: (a) that dyads established dominant/subordinate roles in both communicative environments, although these roles were more clearly differentiated in the CMC interactions; and (b) that the accuracy of interpersonal perceptions did not differ substantially during CMC and FtF interactions. Considered together, these data pose problems for theoretical accounts of CMC suggesting that the impoverished social cues in this form of text-based communication tend to equalize hierarchical differences in the status of participants and undermine the accuracy of interpersonal perceptions.     

The Initial Validation of a Liking of Children Scale

This article describes the initial research involving the Barnett Liking of Children Scale (BLOCS), a 14-item measure that assesses the extent to which individuals have a favorable attitude toward children. The BLOCS was found to have acceptable internal and test-retest reliability, in addition, individual differences in the liking of children were associated with an individual's gender, sex-role orientation, and a variety of attitudes concerning childrearing and children's behavior. Future research involving the BLOCS is briefly discussed.     

Group and Interpersonal Effects in International Computer-Mediated Collaboration

Drawing on two recent theories, this article proposes interaction hypotheses involving the joint effects of salient group versus individual identity and long-term versus short-term group membership on the social, interpersonal, and intellectual responses of group members collaborating via computer-mediated communication. Participants from institutions in two countries used computer-mediated communication under various conditions. Results indicate that some conditions of computer-mediated communication use by geographically dispersed partners render effects systematically superior to those obtained in other mediated conditions and greater or lesser than effects obtained through face-to-face interaction.