Designing for Trust: A Case of Value-Sensitive Design

In this paper, we consider the meaning, roles, and uses of trust in the economic and public domain, focusing on the task of designing systems for trust in information technology. We analyze this task by means of a survey of what trust means in the economic and public domain, using the model proposed by Lewicki and Bunker, and using the emerging paradigm of value-sensitive design. We explore the difficulties developers face when designing information technology for trust and show how our analysis in conjunction with existing engineering design methods provides means to address these difficulties. Our main case concerns a concrete problem in the economic domain, namely the transfer of control from customs agencies to companies. Control of individual items is increasingly untenable and is replaced by control on the level of companies aimed at determining whether companies can be trusted to be in control of their business and to be in compliance with applicable regulations. This transfer sets the task for companies to establish this trust by means of information technology systems. We argue that this trust can be achieved by taking into account philosophical analyses of trust and by including both parties in the trust relationship as clients for whom the information technology systems are to be designed.     

Distinctions that mystify: Technology versus economy and other fragmentations

The separation of technological and economic science has maintained the illusion that knowledge itself, when applied to nature, can generate industrialization. The implicit equation “TECHNOLOGY=NATURE plus KNOWLEDGE” ignores the social component of (UNEQUALO EXCHANGE. A global, thermodynamic perspective reveals that world market prices are an intrinsic aspect of the reproduction of industrial technomass. Global exchange rates have to guarantee a net transfer of “exergy” (free energy) to industrial sectors, and industrial technology, as the art of managing these thermodynamic profits, thus remains confined to a restricted social space. The accelerating destruction of the biosphere can only be checked by breaking the entropy-rewarding logic of general-purpose money. The ideas on which this article is based have grown out of a research project sponsored by the Swedish Council for Research in the Humanities and Social Sciences (HSFR).     

Keeping the Spirit of Community Partnerships Alive in the Scale Up of HIV/AIDS Prevention: Critical Reflections on the Roll Out of DEBI (Diffusion of Effective Behavioral Interventions)

DEBI, or the Diffusion of Effective Behavioral Interventions is the largest centralized effort to diffuse evidence-based prevention science to fight HIV/AIDS in the United States. DEBI seeks to ensure that the most effective science-based prevention interventions are widely implemented across the country in community-based organizations. Thus, this is a particularly timely juncture in which to critically reflect on the extent to which known principles of community collaboration have guided key processes associated with the DEBI rollout. We review the available evidence on how the dissemination of packaged interventions is necessary but not sufficient for ensuring the success of technology transfer. We consider additional principles that are vital for successful technology transfer, which were not central considerations in the rollout of the DEBI initiative. These issues are: (1) community perceptions of a top-down mode of dissemination; (2) the extent to which local innovations are being embraced, bolstered, or eliminated; and (3) contextual and methodological considerations that shape community preparedness. Consideration of these additional factors is necessary in order to effectively document, manage, and advance the science of dissemination and technology transfer in centralized prevention efforts within and outside of HIV/AIDS.     

The usefulness of economic analyses for policy support in health care

In the Netherlands economic analysis of medical technologies is increasingly recognized and used as an instrument for policy-making on different policy-levels in health care. This is mainly due to the introduction of a specific kind of medical technology assessment research, the so-called “investigative medicine.” In this type of health-care research the consequences (medical and quality of life) and the costs of a certain medical technology are usually simultaneously evaluated. Two characteristics of investigative medicine are discussed in the paper: the principle that research grants in this field are assigned to grant holders at University Hospitals and that the evaluation is often executed by means of economic analyses such as costeffectiveness analysis. He was engaged in forecasting research, manpower research and is currently involved in evaluative economic research in the field of health care. At the moment his main research activities concentrate on (computer) support of organizational change.     

The new technology and its human impact

In the years that have passed since publication of the Club of Rome's seminal report “Limits to Growth,” the issues raised in terms of development, resource use and the environment have become ever more pressing. The potential of advances in science and technology to affect all aspects of life, including development, was then little understood. Today's unparalleled burst in scientific and technological creativity has given new options and opportunities to the world economic system.

Central to this process is a series of concepts which includes the scientification of technology, by which technology is increasingly generated and developed on scientific bases, the breaking down of interdisciplinary barriers and mankind's new found capacity literally to invent resources, leading to the emergence of whole categories of new materials. These changes make possible a new approach to economic growth, relying on decentralization and flexibility and the selection of technology mixes best suited to different socio‐economic and cultural contexts. In parallel, the key importance above all of the information technologies is producing a dematerialization of goods, a trend exemplified by the shift from product oriented to function oriented industries.

The new technologies of the 1980s are cross‐fertilizing and self‐disseminative. They are creating an exceptional number of innovative options in processes, products, services, organization and markets. Mature industrial sectors can undergo a process of rejuvenation to recover competitiveness by the grafting of advanced technologies onto traditional activities. The results are already evident in industrialized countries, such as Italy. The flexibility offered by the new technologies offers perhaps our best hope for a solution to the widening gap between rich and poor nations, contrary to the belief that identifies in advances in science and technology the seeds of a process of polarization dividing the world.

The countries of the United States, Japan and Western Europe—the so‐called Triad Power—dominate the emerging technologies and their applications. In fact, given the pace of today's technological revolution, developing countries are effectively excluded from active participation in the process of technological change. New technologies are not “off the peg,” they have to be learned and controlled, to be introduced into an existing flexible system possessing trained manpower and an adequate capital base. Introduction into the Third World, where these essential conditions are frequently lacking, will not be a painless process. Technology transfer without adaptation is likely to have undesirable cultural and societal disadvantages.

North and South are simultaneously experiencing radically different processes of evolution: the former, through restructuring and innovation; the latter, through the drive for more quantitative growth. Continuing stress on quantitative growth carries with it the risk that other goals—environmental quality, even the eradication of poverty—may suffer. Here lies the possibility that unless economic patterns change, today's imbalance between the haves and the have nots may be perpetuated or even consolidated.

The countries of the North individually all face problems in addressing these issues. The international banking system is hamstrung with the problems of Third World debt. Primary producers no longer command high prices for their raw materials on world markets and so this source of development funding is also drying up. The need is therefore for a global approach. In each Third World situation, specific needs and requirements must be identified to be tackled via technology blending, whereby a mix of emerging and traditional technologies is selected to raise the quality of output to the levels now demanded by a sophisticated world economy.

Another important area is that of energy, together with the worsening environmental and even climatic effects of energy policies. The need is for a long term strategic view to marshall the contribution new technologies can make to improving the lot of mankind in full respect for his environment.

Technological change also implies societal change. In labor markets, labor mismatch creates pockets of employment which are difficult to eradicate. Yet, overall, the hope is that expanding economic horizons will create unlimited opportunities for new jobs and new skills. The key is education and training. A feed and feedback mechanism between education and the economy represents an intangible investment in the future.

Economic growth, technological innovation, development of culture and society, have always moved together with synergism. Current changes are not so much just physical as conceptual. We are passing from a mechanical (or mechanistic) society to one that can be termed cybernetic. Causality, sequentiality and hierarchy are giving way to a functional interdependence at a systems level. Greater participation will produce more opportunities for self‐fulfillment. As old social equilibria collapse, management of social change can be seen to be as important as management of technological change.

The technological revolution has deep roots in Western culture. It is a liberating force that can lead to greater cultural enrichment. By understanding the changes now underway, we can ensure that the new pattern of society that emerges from exploitation of the new technologies retains man at its center and so benefits the whole of humanity.     

Reaping the benefits of research: Technology transfer

This paper presents the results of a technology transfer project designed to transfer knowledge about model behavioral intervention projects that significantly decreased HIV-related risk behaviors. The National AIDS Demonstration Research Program Technology Transfer (NADR TT) Project encompassed: (1) preparation of manuals based on successful intervention research; (2) convening of 7 Regional meetings on Behavior Change Strategies for Injection Drug Users (IDUs); and (3) conduct of twenty-three state implementation training events. An evaluation of the NADR TT project showed that it was successful in its efforts to transfer knowledge regarding model intervention programs. Participants expressed an increased level of confidence in their ability to implement the model and individual model elements were perceived to be useful to—and implemented by—participants. Results also pointed out that significant barriers to implementation of model elements of the behavioral interventions exist.     

A critique of science and R&D-based models of endogenous growth

Conclusion We have argued against the conventional treatment of science from two directions: firstly, we show that its assumptions about the mechanics of technology transfer are at odds with what occurs in practice. Secondly, the predictions of models based on conventional assumptions receive little support empirically, and are on some occasions contradicted by the data. We believe that the weaknesses we have discussed prompt a re-analysis of science as the workings of invisible colleges. Moreover, we note that there appears, at present, to be no empirical or sound theoretical reason to suppose that, for reasons of economic growth, governments need fund science. the author of The Economic Laws of Scientific Research, Macmillan/St Martin’s Press, 1996.     

The earth summit and the promotion of environmentally sound industrial innovation in developing countries

With the end of the cold war, issues of environment and economic development are assuming greater international salience. By the 1970s, environmental degradation was becoming pervasive, with growing global effects. Increasingly, global and emergent globalized problems are forcing environmental interdependence on the world. Transboundary threats cannot be addressed unilaterally by any single country or group of countries. The global environmental agenda is reviving the North-South debate and rejuvenating the Third World coalition in international fora. The encouragement of environmentally sustainable forms of industrialization in the South requires expanded and improved international cooperation. However, the North’s greater resources and greater responsibility in causing global environmental degradation require its continuing involvement in the search for solutions, including ones applicable to newly industrializing countries. In June 1992, the largest intergovernmental conference ever held was convened in Rio de Janeiro to address these issues: the United Nations Conference on Environment and Development (UNCED, or the Earth Summit). It produced a consensus action plan of about 700 pages: Agenda 21. Agenda 21 presents massive challenges for international cooperation as well as for national and private actors and scientific and technical institutions. It reflects a complex configuration of demands for institutional arrangements that support environmentally sustainable technical and socioeconomic change. One of the most consistent of the Agenda 21 themes, and one of the most intractable issues, concerns “access to technology.” This can be as straightforward as diagnosing and improving the efficiency of a production process in a small manufacturing firm, or as complex as engineering a technological revolution in which production and consumption take place with virtually no material or energy loss to the environment. The selection of entry points for action is a critical strategic problem as well as an important operational issue. In this paper I identify and describe new initiatives intended to improve the environmental performance of industry in the South, and find that they largely aim to promote incremental industrial innovation through international technology transfer and diffusion. This strategy raises many questions about how to promote effective technology transfer and diffusion. This is a revised version of a paper prepared for the ORSTOM/UNESCO Conference “20th Century Science: Beyond the Metropolis,” Paris, 19–23 Sept. 1994.     

Transfer of training: A field investigation of youth training

This study investigated, in the field, differences in the transfer and retention of training in using micrometers, of two groups of young trainees. The experimental group were motor-vehicle servicing trainees and the control group were information technology trainees. The results showed that (i) there was no difference between trainees of the two groups in end-of-training tests when they were trained from scratch, though the information technology trainees retained the skill better; (ii) experimental subjects, who had learned the micrometer skill one year previously, were more effectively trained to use it in a new trade than were control subjects, who lacked previous experience; (iii) experimental subjects, who had learned the micrometer skill one year previously, were not more effectively trained to use a vernier height-gauge. Results are discussed in terms of the level of skill at which a possible transfer mechanism may be supposed to operate. Evidence is presented of effective transfer of training between two skills very closely related at the motor level. Failure of transfer of training between two skills related at a somewhat higher level of abstraction is shown. The question of transfer of training between two skills not closely related at these lower levels, but related at a yet higher level of abstraction, is discussed.     

Findings follow framings: navigating the empirical turn

In this paper, I outline several methodological questions that we need to confront. The chief question is how can we identify the nature of technological change and its varied cultural consequences—including social, political, institutional, and economic dimensions—when our different research methods, using distinct ‘levels’ or ‘scales’ of analysis, yield contradictory results. What can we say, in other words, when our findings about technology follow from the framings of our inquiries? In slightly different terms, can we combine insights from the fine-grained “social shaping of technology” as well as from complementary approaches accenting the “technological shaping of society?” As a way forward, I will suggest conducting multi-scale inquiries into the processes of technological and cultural change. This will involve recognizing and conceptualizing the analytical scales or levels on which we conduct inquiry (very roughly, micro, meso, macro) as well as outlining strategies for moving within and between these scales or levels. Of course we want and need diverse methodologies for analyzing technology and culture. I find myself in sympathy with geographer Brenner (New state spaces: urban governance and the rescaling of statehood, 2004, p. 7), who aspires to a “theoretically precise yet also historically specific conceptualization of [technological change] as a key dimension of social, political and economic life.”     

Value-based adoption of augmented reality: A study on the influence on online purchase intention in retail

The increasing use of digital technology-based retail services provides new opportunities for digital marketing. In this paper, we investigate how augmented reality (AR) technology can be leveraged as part of the firm's strategy. We explore the online purchase intention through AR smart glasses (ARSG), considering consumers' value assessment through a cost–benefit analysis and the influence of technical, experiential and social AR value drivers. We develop an augmented value-based adoption model addressing four main objectives: (1) Evaluate the effect of the perceived value of ARSG, (2) Evaluate the effect of immersion (experiential dimension), (3) Evaluate the effect of AR devices and technical complexity (technical dimension) and (4) Evaluate the importance of subjective norms (social dimension) on the online purchase intention through AR technology. Based on an ESIC Tech Lab experiment with two types of ARSG from market leaders and AR retail apps, the study uses survey data from 253 participants. The results suggest that the technical dimension has an ambiguous effect, with tech-complexity enhancing directly the perceived value of ARSG for online purchase while reducing the net value of consumers' economic cost–benefit analysis. We find strong evidence that the experiential and social AR dimensions (in the form of immersion and subjective norm) have a significant positive influence on consumers' purchase intention online, which are better predictors than the pure economic cost–benefit assessment (through usefulness and difficulty). Furthermore, the technical innovativeness of consumers is found to increase directly the online purchase intention through ARSG.     

Work-integrated practices in a technology education setting

This study sought to explore emerging university-industry partnerships in technology transfer education, the process for the engagement, and benefits to the learning and teaching experience. Participants were a convenience sample of ten lecturers at a technology university (females = 80%; management sciences = 70%). Data on the scope and nature of industry partnership practices and experiences were collected using semi-structured interview. Thematic data analysis revealed the lecturers to perceive benefits to learning and teaching from the university-industry engagement, including the use of field practice examples, customer service-orientated skills, innovation learning and technology transfer, curriculum enhancement and professional learning. A work-integrated approach to learning appears to be a serviceable model for real-world technology transfer education outcomes.     

Application of the technology and innovation park concept in the developing world: Dimensions and considerations

In the developing world, applications of the technology and innovation park concept continue to emerge, characterized by sophisticated cutting-edge infrastructure technologies combined with a supportive business environment focused on knowledge-based industries. Three models of park application were identified and illustrated with examples drawn from a study of twenty technology and innovation parks in developing countries. Despite its implicit nature, innovation theory provides the underlying premise — that investments in technology and innovation will lead to economic development. Based on the findings of this study, revisions to innovation theory are proposed. She has worked with local, regional, and national governments to design and implement technology-based economic development programs and policies. She is author of Evaluating Technology-Based Economic Development (2002).     

Constitutional Moments in Governing Science and Technology

Scholars in science and technology studies (STS) have recently been called upon to advise governments on the design of procedures for public engagement. Any such instrumental function should be carried out consistently with STS’s interpretive and normative obligations as a social science discipline. This article illustrates how such threefold integration can be achieved by reviewing current US participatory politics against a 70-year backdrop of tacit constitutional developments in governing science and technology. Two broad cycles of constitutional adjustment are discerned: the first enlarging the scope of state action as well as public participation, with liberalized rules of access and sympathetic judicial review; the second cutting back on the role of the state, fostering the rise of an academic-industrial complex for technology transfer, and privatizing value debates through increasing delegation to professional ethicists. New rules for public engagement in the United Sates should take account of these historical developments and seek to counteract some of the anti-democratic tendencies observable in recent decades.     

Transfer of fear reduction through systematic desensitization

Systematic desensitization therapy involves the presentation of fear-provoking situations through visualization As the visualizations cease to evoke emotional responses, the fear-provoking potential of the real situations decreases. Research has clearly shown that such transfer does indeed occur with a wide variety of fears. Transfer has been demonstrated, for example, with fear of small animals (Lang and Lazovik, 1963), interpersonal performance anxiety (Paul, 1966), classic phobias (Lazarus, 1961), test anxiety (Katahn, Strenger and Cherry, 1966), impotence (Wolpe, 1958) and frigidity (Lazarus, 1963). However, the nature of transfer has received little attention. Wolpe (1963) has claimed that transfer from therapy to the real life situation is almost complete and direct: “There is almost invariably a one-to one relationship between what the patient can imagine without anxiety and what he can experience in reality without anxiety”. This claim has received support from Rachman (1966) who found that fear reduction transferred immediately to the real situation in 82 per cent of his observations. Hoenig and Reed (1966) reported that after a brief delay, transfer effects were observed in the case of words representing fearful stimuli but were inconsistent in the case of the real stimuli. Agras (1967) found transfer to be delayed in all his cases. He further reported that, though all patients improved, a direct relationship between therapeutic progress and symptom reduction was not found. Both Hain et al. (1966) and Meyer and Crisp (1966) have described the failure of therapeutic effects to transfer to real life.These somewhat inconsistent reports may stem in part from the measurement of transfer effects at different times. Another possibility is that more fearful Ss may evidence less transfer than less fearful Ss. Lang and Lazovik (1963) reported that Ss who completed less than 75 per cent of the hierarchy showed little improvement although direct transfer effects were observed for less fearful Ss (those who complete 75 per cent or more hierarchy items). The present study of transfer effects was designed to remove confoundingof level of fear with extent of progress in systematic desensitization.     

Reciprocal trust mediates deep transfer of learning between games of strategic interaction

We studied transfer of learning across two games of strategic interaction. We found that the interpersonal relation between two players during and across two games influence development of reciprocal trust and transfer of learning from one game to another. We show that two types of similarities between the games affect transfer: (1) deep similarities facilitate transfer of an optimal solution across games; (2) surface similarities can either facilitate or hinder transfer depending on whether they lead players toward an optimal or sub-optimal solution in the target game. Learning an optimal solution in a context of interdependence between players is associated with development of reciprocal trust, which in turn mediates transfer of learning across games. The results can be used to inform the design of training exercises to develop strategic interaction skills.     

Subversive rationalization: Technology,power, and democracy 1

This paper argues, against technological and economic determinism, that the dominant model of industrial society is politically contingent. The idea that technical decisions are significantly constrained by ‘rationality’ ‐ either technical or economic ‐ is shown to be groundless. Constructivist and hermeneutic approaches to technology show that modern societies are inherently available for a different type of development in a different cultural framework. It is possible that, in the future, those who today are subordinated to technology's rhythms and demands will be able to control it and to determine its evolution. I call the process of creating such a society ‘subversive rationalization’ because it requires technological advances that can only be made in opposition to the dominant hegemony.     

Electronic Career Search

Career counselors should familiarize themselves with technological resources so that they can encourage job seekers and career changers to incorporate more search techniques for seeking, finding, and obtaining employment opportunities. This article presents electronic technology applications such as the following: communicating with others involved in the process of finding employment; sending electronic résumés to potential employers; searching for geographic, economic, and demographic characteristics; and obtaining career development information and guidance.     

Les capacités de transfert en situation d'apprentissage implicite chez des préadolescents présentant un retard mental

This study investigates the transfer issue in implicit learning in pre-adolescents with mental retardation (MR), matched with normally developing children. A simple task is used to assess the transfer of a graphic behavior learned implicitly. The results show that the behavioral modifications induced by implicit learning can be transferred to a new graphic figure, in similar proportions in same mental age (MA) participants with and without MR. This transfer effect is independent on the degree of MR. The results are discussed with respect to the robustness of implicit learning (Reber, 1989), and to the “transfer decrement” phenomena. We also discuss how this type of learning can be used for the benefit of MR persons.     

A future-oriented Retirement Transition Adjustment Framework

This theoretical paper presents a person–environment fit framework that extends the Minnesota Theory of Work Adjustment to retirement transition and adjustment. The proposed Retirement Transition and Adjustment Framework (RTAF) also accommodates dynamic intra-individual and environment change over time, configural combinations of variables, and an ecological perspective to psychological-level decisions. The RTAF permits the collection of frequently sampled longitudinal person and environment data, allows for a detailed analysis of change and responsiveness, and can accommodate external influences from the family team, and social, economic and political policies. The paper concludes by using the RTAF to illustrate the types of psychological measurement and analysis opportunities likely to emerge in light of developments in the web, virtual reality, personal informatics and computing and information technology generally.