A two wave cross‐lagged study of work‐role conflict,work‐family conflict and emotional exhaustion

By using a two‐wave panel design, the present study aimed to study causal, reversed, and reciprocal relations among work‐role conflict, work‐family conflict, and emotional exhaustion. The Conservation of Resources theory was applied as a theoretical framework. The study was conducted in a large Norwegian oil and gas company (n = 1703). The results demonstrated positive cross‐lagged effects of work‐role conflict and work‐family conflict on emotional exhaustion. In addition, emotional exhaustion predicted work‐family conflict over time, and work‐family conflict predicted work‐role conflict over time, indicating the presence of reciprocal effects. The current study adds new knowledge to the positioning of work‐family conflict in relation to perceived conflict in the workplace and emotional exhaustion.     

Job demands,work‐family conflict,and emotional exhaustion in police officers: A longitudinal test of competing theories

We propose and test a comprehensive theory designed to explain seemingly contradictory relations between job demands, emotional exhaustion, and work‐family conflict (WFC) reported in the literature. Using job demands‐resources theory, effort‐recovery theory, and personal resources theory we hypothesized that job demands would spillover to emotional exhaustion as mediated by WFC (causality model), and alternatively that job demands would also spillover to WFC as mediated by emotional exhaustion (reverse causal model). Further, we also hypothesized using loss spiral theory that a more comprehensive model representing reciprocal and cross‐linked effects (causal and reverse causal simultaneously) would best fit the data. The hypotheses were tested in a longitudinal study of 257 Australian (Victorian) frontline police officers at two time points approximately 12 months apart. We used structural equation modelling and found in support of the simultaneous reciprocal effects hypothesis, that the more comprehensive model fitted the data better than either the causality or the reverse causal model. Future research should more comprehensively model the important relationships between job demands, emotional exhaustion, and WFC to reflect their complex interplay. Interventions to reduce work demands arising from work pressure and emotional demands are indicated to prevent conflict at home and emotional exhaustion in police officers.     

Unconventional Functions of Deviant Behaviors in the Relationship Between Job Stress and Emotional Exhaustion: Three Study Findings

This research was conducted in three independent studies for the purpose of examining the moderating role of deviant behaviors on the job stress and emotional exhaustion relationship. The statistical population of these three studies was the staff member of three independent organizations of Esfahan in Iran. Respectively, 275 (study 1), 351 (study 2) and 385 staff (study 3) was chosen conveniently. The first study’s findings showed that deviant behaviors moderate the relationship between job stress and emotional exhaustion. That is in low deviant behaviors there is a positive significant relationship between job stress and emotional exhaustion, but in high deviant behaviors there in not significant relationship between job stress and emotional exhaustion. The third study’s findings also showed that deviant behaviors moderate the relationship between job stress and emotional exhaustion. That is in low and high deviant behaviors there is a positive significant relationship between job stress and emotional exhaustion. Some theoretical and practical implications have been provided about these three reported studies in this research.     

Associations between work family conflict,emotional exhaustion,musculoskeletal pain,and gastrointestinal problems in a sample of business travelers

The aim of the study was to examine the associations among work‐family conflict (WFC), emotional exhaustion, musculoskeletal (MS) pain, and gastrointestinal problems on a sample of business travelers (n = 2,093). An additional aim was to examine differences in the mentioned relationships among three traveler groups: commuters, national travelers, and international travelers. The study was conducted in a large Norwegian oil and gas company, and the company's business travel database was utilized to examine business travel. Structural equation modeling (SEM) revealed significant relations between WFC and emotional exhaustion and between emotional exhaustion and health problems. Contrary to the expectations, no direct association was found between WFC and health problems. However, we found that emotional exhaustion mediated the relation between WFC and health outcomes. The results from multi‐group analysis revealed that associations among WFC, emotional exhaustion, and health‐outcomes showed a similar pattern for commuters, national travelers, and international travelers. However, the association between emotional exhaustion and MS pain proved to be significantly stronger for the commuter group compared to the national and international travel groups. Practical implications and the consequences of these findings for future research are discussed.     

Personality as a Moderator of the Relationship Between Role Conflict,Role Ambiguity,and Burnout

We propose that role conflict and role ambiguity act as stressors to increase burnout. Personality, however, serves as a resource that moderates the negative effects of role conflict and role ambiguity on burnout. To test these hypotheses, we used a sample of 263 faculty members at a large state university. Stepwise regression shows that role conflict increased emotional exhaustion, while extraversion and emotional stability reduced emotional exhaustion. Role conflict increased depersonalization, while agreeableness decreased depersonalization. Role ambiguity reduced personal accomplishments, while agreeableness and emotional stability increased personal accomplishments. Role conflict combined with extraversion, and role ambiguity combined with conscientiousness to increase personal accomplishments. Our results highlight the complexity of burnout in the workplace.     

Does role stress predict burnout over time among health care professionals?

Abstract The main objective of this study is to test the effects over time of three role stress variables (role conflict, role ambiguity and role overload) on the three burnout dimensions (emotional exhaustion, depersonalization and personal accomplishment). Based on theoretical models on burnout and on meta-analytical research, it is hypothesized that the three role stress variables will predict changes over time in emotional exhaustion and depersonalization, but not in personal accomplishment. The results obtained by means of hierarchical regression analysis partially support the hypothesis. The three role stress variables predict emotional exhaustion over time. Role conflict and role overload predict depersonalization over time. Finally, contrary to expectations, role ambiguity predicts personal accomplishment over time.     

Evidence-based practice implementation and staff emotional exhaustion in children's services

Understanding the implementation of evidence-based practice (EBP) in community service settings is critical for the successful translation of research to practice. However, we have limited research evidence about the impact of EBP implementation on the mental health and social service workforce. In a previous study we demonstrated reduced staff turnover where an EBP was implemented with fidelity monitoring in the form of supportive ongoing supervision and consultation. Other research has shown that staff burnout and emotional exhaustion in particular is associated with poor quality of care and increased staff turnover intentions and turnover. Current research, however, has focused less on the effects that EBP implementation may have on staff emotional exhaustion. The present study investigates the association of EBP implementation and fidelity monitoring with staff emotional exhaustion in a statewide EBP implementation study. The 21 case-management teams in this study were randomized in a 2 (EBP vs. services as usual [SAU]) by 2 (monitoring vs. no monitoring) design. The EBP in this study was SafeCare^®, a home-based intervention that aims to reduce child neglect in at-risk families. SafeCare was developed from a behavior analysis approach and is based in cognitive behavioral principles. In keeping with our previous research, we hypothesized that providers implementing SafeCare with monitoring would have the lowest levels of emotional exhaustion and those receiving additional monitoring not in the context of EBP implementation would have higher emotional exhaustion relative to the other groups. Results supported our hypotheses in that we found lower emotional exhaustion for staff implementing the EBP but higher emotional exhaustion for staff receiving only fidelity monitoring and providing SAU. Together, these results suggest a potential staff and organizational benefit to EBP implementation and we discuss implications of the findings relative to EBPs and to fidelity monitoring.     

Does role stress predict burnout over time among health care professionals?

Abstract

The main objective of this study is to test the effects over time of three role stress variables (role conflict, role ambiguity and role overload) on the three burnout dimensions (emotional exhaustion, depersonalization and personal accomplishment). Based on theoretical models on burnout and on meta-analytical research, it is hypothesized that the three role stress variables will predict changes over time in emotional exhaustion and depersonalization, but not in personal accomplishment. The results obtained by means of hierarchical regression analysis partially support the hypothesis. The three role stress variables predict emotional exhaustion over time. Role conflict and role overload predict depersonalization over time. Finally, contrary to expectations, role ambiguity predicts personal accomplishment over time.     

Role Stress: Burnout Antecedent in Nursing Professionals

Abstract

Burnout syndrome has been described by different authors as a reaction to work stress. Hence both the role stress components–role ambiguity and role conflict–appear in the literature as burnout antecedent variables. The correlation between these variables is positive. On the other hand, the work social support (from supervisors and colleagues) is a variable with influence on both role stress and burnout, so the people who perceive higher work social support feel lower role stress and lower burnout than the people who perceive lower social support. In this study we present the results of a correlational study of role ambiguity, role conflict, burnout levels (tested with Maslach Burnout Inventory), and the work social support effects on the relations. The sample are 102 nursing professionals, 24 per cent males and 76 per cent females. The results present a positive correlation between both role ambiguity and role conflict, and the emotional exhaustion scale and depersonalization scale, and a negative correlation between both role conflict and role ambiguity, and reduced personal accomplishment and work social support influence on the relations.     

Emotional labor and burnout among female teachers: Work–family conflict as mediator

With the increasing number of women in the workforce, there is a need to understand how the interrelationship between emotions and the demands of work and family influence their well‐being. This study examined how emotional labor [surface acting (SA) and deep acting] and work–family conflict contribute to explaining variance in burnout (emotional exhaustion and depersonalization). In a sample of 102 married, female Malay teachers, with at least one child living at home, results showed that SA was positively associated with emotional exhaustion and depersonalization. The results also showed that work–family conflict mediated the relationship between emotional labor and burnout. However, no moderation effect of work–family on the SA–burnout relationship was found. The results are discussed with respect to the general literature on the stress–strain relation and work–family conflict.     

Recovery opportunities,work–home conflict,and emotional exhaustion among hematologists and oncologists in private practice

Hematologists and oncologists in private practice play a central role in the care provided for cancer patients. The present study analyzes stress and relaxation aspects in the work of hematologists and oncologists in private practice in Germany in relation to emotional exhaustion, as a core dimension of burnout syndrome. The study focuses on the opportunities for internal recovery using breaks and time out during the working day, the frequency of working on weekends and on vacation, and the physician’s work–home and home–work conflict. Postulated associations between the constructs were analyzed using a structural equation model. If work leads to conflicts in private life (work–home conflict), it is associated with greater emotional exhaustion. Working frequently at the weekend is associated with greater work–home conflict and indirectly with greater emotional exhaustion. By contrast, the availability of opportunities to relax and recover during the working day is associated with less work–home conflict and indirectly with less emotional exhaustion. These results underline the importance of internal recovery opportunities during the working day and a successful interplay between working and private life for the health of outpatient hematologists and oncologists.     

A two-wave cross-lagged study of business travel,work–family conflict,emotional exhaustion,and psychological health complaints

By using a two-wave panel design, the present study aimed at studying longitudinally the relation between business travel and work–family conflict (WFC) as well as the reciprocal relationships among WFC, emotional exhaustion, and psychological health complaints. The study was conducted in a large Norwegian oil and gas company (n = 1702), and the company’s business travel database was utilized to examine business travel. The results showed a positive cross-lagged relation between business travel and WFC. In addition, WFC predicted emotional exhaustion over time, whereas emotional exhaustion predicted psychological health complaints over time. Reversed influences also existed, supporting our hypotheses on reciprocal relations. The longitudinal design of the current study makes an important contribution to the research on business travel and employees’ psychological health.     

Workplace Stressors,Job Attitude,and Job Behaviors: Is Interpersonal Conflict the Missing Link?

This research examines a model focused on two acute workplace stressors—interpersonal conflict and work overload—and their interrelationships with role stress, emotional exhaustion, job attitude, working smart, job performance, and turnover intentions. The moderating role of working smart on the relationship between work overload and interpersonal conflict is also investigated. A model is tested using responses of sales employees working for four large financial institutions in South America. Findings indicate that work overload and interpersonal conflict mediate the impact of role stress on emotional exhaustion, job attitudes, and behaviors. Our findings also show that work overload plays a significant role in the stressor-strain process. Results are discussed with reference to previous findings and future research.     

Fluctuating emotions: relating emotional variability and job satisfaction

This study focuses on the relation between emotional variability and job satisfaction and examines emotional exhaustion as a potential explanation for why variability may result in lower satisfaction. In addition, this study examines organizational identification as a potential moderator of the relation between emotional exhaustion and job satisfaction. A total of 244 nonacademic staff in two universities in Ecuador responded to the surveys. The results demonstrated that emotional exhaustion mediated the relation between emotional variability and job satisfaction and that organizational identification weakened the negative relation between emotional exhaustion and job satisfaction. This research is among the first to investigate emotional variability in organizations and examine the role of organizational identification in buffering the negative effect of emotional variability.     

Are you tired? Spillover and crossover effects of emotional exhaustion on the family domain

This paper examines the spillover and crossover effects of emotional exhaustion on marital satisfaction for both employees and partners as well as on employee work–family conflict and partner family–work conflict. It investigates how the transmission of psychological strain from the workplace to the family domain mediates these relationships. In a sample of 226 employee–partner dyads from manufacturing, electronics, banking, service industries and public organizations, the results support the notion that employees' emotional exhaustion spawns negative strain in the home. More specifically, the results of spillover mediation analyses show the relationships between emotional exhaustion and employee marital satisfaction/work–family conflict in the home. In a crossover model, the results indicate that employee psychological strain mediates the relationships between emotional exhaustion and the marital satisfaction of partners/family–work conflict in partners. These findings provide supports for spillover and crossover models to investigate a direction for the effectiveness of emotional exhaustion on family issues. Theoretical and practical implications of the results are discussed, and directions for future research are offered.     

Does equity sensitivity moderate the relationship between effort–reward imbalance and burnout

The model of effort–reward imbalance (ERI) received considerable research attention in the job stress literature. However, very scarce research investigated individual differences as moderators between ERI and stress. The present study is aimed at examining the combined effects of ERI, overcommitment (OVC), and the interaction between ERI and overcommitment on burnout (i.e., emotional exhaustion, cynicism, and inefficacy) and the moderating role of equity sensitivity. A questionnaire measuring ERI, burnout, and equity sensitivity was administered to 159 employees. Regression analyses were conducted to test the proposed relations and moderating hypotheses. ERI was negatively related to inefficacy and overcommitment was positively related to emotional exhaustion and cynicism. In addition, equity sensitivity was found to moderate the effect of overcommitment on emotional exhaustion and inefficacy. The findings emphasize the detrimental effect overcommitment may have on employee's mental health and suggest that the ERI model components may be closely related to perceptions of organizational justice.     

Personality as a moderator between emotional exhaustion and workplace deviance among teachers

This study investigated the moderating role of personal factors of agreeableness and conscientiousness in the relationship between emotional exhaustion and workplace deviance. The sample comprised 200 teachers from nine schools in the south-eastern part of Nigeria (females = 85%; married = 85%; age range 20–59 years; organisational tenure = 8.04 years, SD = 7.44 years; senior staff = 55%). The teachers completed measures of self-reported agreeableness, conscientiousness, emotional exhaustion, workplace deviance, and demographics. Hierarchical moderated regression analysis was utilised to predict workplace deviance from agreeableness, conscientiousness, and emotional exhaustion. The results showed that agreeableness and conscientiousness negatively predicted workplace deviance, whereas emotional exhaustion positively predicted it. In addition, individuals who are low in agreeableness were more likely to indulge in workplace deviance, whereas those high in this trait were more likely to refrain from it. Managing personal workplace deviance may sap resources for work productivity.     

Differential Effect of Inter-Role Conflict on Proactive Individual’s Experience of Burnout

Purpose

This study examined how proactive personality interacts with inter-role conflict, measured as work?Cfamily conflict and family?Cwork conflict, to predict burnout, measured as emotional exhaustion, depersonalization, and reduced personal accomplishment.

Design/Methodology/Approach

Participants were 171 clerical employees. Hierarchical multiple regression was used to test whether proactive personality moderated the relationship between inter-role conflict and forms of burnout.

Findings

Family?Cwork conflict was not associated with burnout, but work?Cfamily conflict explained 30% of unique variance in emotional exhaustion and 9% in depersonalization. Proactive personality explained 12% of variance in personal accomplishment. Three-way interactions indicated that at high levels of work??family conflict and family??work conflict, proactive individuals reported lower levels of emotional exhaustion and personal accomplishment and higher levels of depersonalization than less proactive individuals.

Implications

While previous research has generally documented the virtues of proactive personality, our research indicates that when simultaneously faced with work?Cfamily and family?Cwork conflict, individuals with proactive personality experience more depersonalization and less personal accomplishment relative to less proactive individuals. Overall, results of three-way interactions imply that while a certain level of proactive personality may be necessary to buffer feelings of emotional exhaustion, beyond a certain level, proactive personality may lead one to experience higher levels of depersonalization and reduced personal accomplishment.

Originality/Value

This study extends previous research by examining the influence of two types of inter-role conflict on all three dimensions of burnout. It also responds to calls for additional research on potential moderators, buffers, or even antidotes to stress by examining how proactive personality interacts with stressors.     

Effect sizes and cut-off points: a meta-analytical review of burnout in latin American countries

Burnout is a highly prevalent globalized health issue that causes significant physical and psychological health problems. In Latin America research on this topic has increased in recent years, however there are no studies comparing results across countries, nor normative reference cut-offs. The present meta-analysis examines the intensity of burnout (emotional exhaustion, cynicism and personal accomplishment) in 58 adult nonclinical samples from 8 countries (Argentina, Brazil, Chile, Colombia, Ecuador, Mexico, Peru and Venezuela). We found low intensity of burnout but there are significant differences between countries in emotional exhaustion explained by occupation and language. Social and human service professionals (police officers, social workers, public administration staff) are more exhausted than health professionals (physicians, nurses) or teachers. The samples with Portuguese language score higher in emotional exhaustion than Spanish, supporting the theory of cultural relativism. Demographics (sex, age) and study variables (sample size, instrument), were not found significant to predict burnout. The effect size and confidence intervals found are proposed as a useful baseline for research and medical diagnosis of burnout in Latin American countries.     

Job Pressures, Organizational Support, and Health Among Norwegian Women Managers

Questionnaire data were collected from 191 professional and managerial women in Norway. Measures included demographic and work characteristics, job pressures (hours worked, level of management, work-family conflict), organizational supports (acceptance, support, training and development, challenging and visible jobs), and health indicators (life satisfaction, psychosomatic complaints, emotional exhaustion). Emotional exhaustion and psychosomatic complaints were combined into a stress index. Results indicated that women who experienced high role conflict and work-family pressures also reported poor health outcomes and little life satisfaction. Organizational initiatives to support and develop women's careers were associated with lower exhaustion and psychosomatic symptomatology and more life satisfaction. While the relationship between women's employment and physical and psychological well-being is not clear-cut, there is perhaps a need for organizations to focus on initiatives that will allow diversity in the choices women make with regard to involvement in careers and family, as well as a need to find ways to support and encourage such diversity. Not only may this have a beneficial effect on women workers' health and energy to use at work, but it may also make way for alternative career paths into top management positions for professional women.