Self-Defense against Verbal Assault: Shame, Anger, and the Social Bond

With many years of experience and refinement, the arts of self-defense against physical assault are highly developed. Without an effective theory and a useful practice, there is little in the way of self-defense against verbal assault. For THEORY, I draw upon ideas from aikido, family systems theory, and the sociology of emotions. Since unacknowledged shame seems to generate rage and damage social bonds, I emphasize the management of shame, anger, and bonds. To illustrate the meaning of these principles, I offer several episodes as examples, using the METHOD of discourse analysis. I apply this theory and method to the PRACTICE of psychotherapy by describing some rudimentary principles of defense of self against verbal aggression, especially the subtle aggression of innuendo. Psychotherapy is often an arena of verbal aggression by both therapist and client, even though it is usually unintentional and outside of awareness.     

The Scope of Client Aggression Toward Social Workers in Israel

The phenomenon of client violence toward social workers has been documented in various parts of the world. The goal of this study is to describe the phenomenon and explore the relationship pattern between contextual variables and clients’ aggression. The study encompassed a sample of 645 workers in 34 municipal social service agencies. Of the entire sample, 80% reported being exposed to some form of aggression at least once over the last 3 months. The findings highlight 2 broad axes related to client aggressiveness: frequency and level of aggression. With respect to frequency, we can discern a continuum running from common types of aggressive behaviors to rare ones. The other axis focuses on the level of aggressiveness used, from minor types of client aggression, such as verbal assaults and threats, increasing to more severe ones, such as property damage, and, finally, to physical injury. The routineness of aggression in the work environment lends it the appearance of being normal, and functioning in such an environment desensitizes social workers to clients’ aggressiveness. Also examined and discussed are organizational and personal factors that contribute to the aggressive behavior of clients, including seniority, gender, workload, inadequate service conditions, and coworkers’ aggressive behavior.     

When customers exhibit verbal aggression, employees pay cognitive costs

In 4 experimental studies, we show that customer verbal aggression impaired the cognitive performance of the targets of this aggression. In Study 1, customers' verbal aggression reduced recall of customers' requests. Study 2 extended these findings by showing that customer verbal aggression impaired recognition memory and working memory among employees of a cellular communication provider. In Study 3, the ability to take another's perspective attenuated the negative effects of customer verbal aggression on participants' cognitive performance. Study 4 linked customer verbal aggression to quality of task performance, showing a particularly negative influence of aggressive requests delivered by high-status customers. Together, these studies suggest that the effects of even minor aggression from customers can strongly affect the immediate cognitive performance of customer service employees and reduce their task performance. The implications for research on aggression and for the practice of customer service are discussed. (PsycINFO Database Record (c) 2012 APA, all rights reserved).     

Violence in the community—a study of violence and aggression in homelessness and mental health day services

This study examined violence and aggression in five agencies providing day services in homelessness or mental health. Incident reporting was used to test the hypotheses that aggression is associated with alcohol problems, drug use, mental disorder, homelessness, history of violence, age and sex. Agency policies and patterns to aggressive incidents were explored. Three agencies provided a sufficient number of incidents for analysis (involving 30 ‘aggressors’). A history of violence was associated with aggression in all three agencies; alcohol problems, drug use and younger age were associated with aggression in at least one agency; no association was found for mental disorder, homelessness or sex. A degree of pattern to incidents could be discerned, with drink or drugs often involved, and exercises of authority or intervention in client altercations being particularly likely to precede aggression towards staff. A variety of incidents were reported, from verbal arguments to threats with a knife and serious physical assault. © 1997 John Wiley & Sons, Ltd.     

Influence of executive functioning difficulties on verbal aggression in adolescents: Moderating effects of winning and losing and increasing and decreasing levels of provocation

We examined the extent to which executive functioning difficulties were related to verbal aggression under conditions of gradually increasing or decreasing provocation over both winning and losing trials. Sixty adolescent boys and girls completed a modified Taylor aggression paradigm in which verbally offensive remarks were sent and received. Results showed (a) that during increasing levels of provocation, verbal aggression increased on both winning and losing trials, (b) that verbal aggression decreased during decreasing levels of provocation but only on losing trials, and (c) that difficulties on two measures of executive functioning were related to verbal aggression, but only in the context of increasing verbal provocation. Individuals with executive functioning difficulties responded with more verbal aggression than did individuals with less severe executive functioning difficulties. Results have implications for the manner in which provocation is studied and for understanding the conditions in which executive functioning difficulties contribute to verbal aggression. Aggr. Behav. 29:475–488, 2003. © 2003 Wiley‐Liss, Inc.     

同伴地位对青少年早期不同类型攻击行为发展的影响:性别与班级规范的调节作用

采用同伴提名法,对2470名初二学生进行为期半年的追踪研究,考察两种同伴地位(社会喜好和社会支配)对三种攻击类型(身体、言语和关系攻击)发展的预测,以及性别与班级规范在其中的调节作用。多层线性分析发现:(1)社会喜好负向、社会支配正向预测个体半年后的三类攻击行为,且男生的社会喜好对关系攻击的预测作用强于女生;(2)对于男生而言,身体和言语攻击的班级规范强化个体后续的攻击行为,但关系攻击的班级规范则无显著影响;对于女生而言,身体攻击的班级规范强化个体后续的攻击行为,言语和关系攻击的班级规范强化初始攻击水平低的个体相应的攻击行为、而对于初始攻击水平高的个体表现出弱化效应;(3)班级规范还能调节社会支配对攻击行为的影响,在言语攻击规范高的班级中,社会支配对个体言语攻击的正向预测作用更强。     

Justification of interpersonal aggression in Japanese,American, and Spanish students

Six hundred and thirty‐two university students of both sexes—242 Japanese (137 males and 105 females), 190 Spanish (71 males and 119 females), and 200 American (100 males and 100 females)—completed a questionnaire that examined their attitudes toward various kinds of aggression directed at other people in different situations that ranged from self‐defense to a method of overcoming communication problems. Factor analysis revealed three factors: physical aggression (killing, torture, and hitting), direct verbal aggression (shouting and rage), and indirect verbal aggression (being ironic and hindering). The basic factor structure of the Japanese, the Spanish, and the USA samples was similar. In all samples, men showed a higher justification of physical aggressive acts in any situation and of indirect verbal aggression in nondefensive circumstances. Cultural differences were found in the degree of justification of the three factors: in all kinds of situations, Japanese students showed a lower justification of indirect verbal aggression but a higher justification of direct verbal aggression than USA and Spain samples. Physical aggression in defensive situations is justified more by Americans than by Japanese and Spanish students. These findings suggest the existence of a common basic moral code about physical aggressive acts, but there seems to be a cultural influence on moral codes concerning verbal aggressive acts. Oriental cultures, with an interdependent construal of self, seem to be more permissive of direct verbal aggression compared with Western cultures, but they have less tolerance for indirect verbal aggression. There were practically no significant differences between American and Spanish scores. Aggr. Behav. 25:185–195, 1999. © 1999 Wiley‐Liss, Inc.     

Factors influencing the temporal relationship between alcohol consumption and experiences with aggression among college women.

The authors assessed temporal relationships among alcohol use, aggression, and mood using daily data from 179 college women. Participants called an interactive voice response system over an 8-week period. The odds of experiencing verbal, sexual, and physical aggression (odd ratios = 2.25, 19.44, and 11.84, respectively) were significantly higher on heavy drinking days (M = 7.46 drinks) compared to nondrinking days. Both a history of victimization and greater psychological symptom severity influenced the odds of involvement in verbal aggression. The odds of alcohol consumption were 3 times higher during the 24 hr following verbal aggression compared with days in which verbal aggression did not occur. On the day immediately following involvement in either verbal or physical aggression, positive mood decreased and negative mood increased. During the week (2-7 days) following sexual aggression, women's positive mood was decreased. These findings reinforce the need for interventions aimed at reducing heavy episodic drinking on college campuses.     

Predictors of physical aggression in children with attention-deficit/hyperactivity disorder

The present investigation examined factors that predict physical aggression in children with attention-deficit/hyperactivity disorder (ADHD). Stepwise, multiple regression-analyses were used to examine predictors of children's physical aggression as rated by parents at a 1-year follow-up point and by teachers at both 1- and 2-year follow-up points. Early parent and teacher ratings of verbal aggression (ie, cursing, teasing, and threatening) accounted for the greatest proportion of the variance in physical aggression ratings obtained at follow-up. None of the other predictor variables, including early ratings of physical aggression and ADHD behaviors, contributed significant additional variance beyond that accounted for by early verbal aggression ratings. Temporal and cross-informant analyses revealed that the relationship between verbal aggression and later physical aggression was situation-specific for teacher ratings but not parent ratings. Although physical aggression may emerge early in development, these data suggest that verbal aggression represents a stable, temperamental characteristic that may be of greater value than early physical aggression for predicting later physically aggressive acts.     

Women's aggression in heterosexual conflicts

Using a longitudinal design, prior experience with violence as a victim and opportunity to aggress were examined as predictors of college women's verbal and physical aggression toward romantic partners. Five additional categories of predictors identified in previous research (experienced and witnessed parental aggression during childhood, attitudes accepting of aggression, aggressive/impulsive personality attributes, psychopathology, and prior use of aggression) were also examined. Blockwise hierarchical regression analyses were performed to reveal the best predictors of verbal and physical aggression during the first year of college. Significant predictors of verbal aggression were prior use of verbal aggression in heterosexual conflicts during adolescence, witnessed parental aggression, level of adolescent sexual victimization, being a target of rational conflict strategies during adolescence, and use of physical aggression in romantic adolescent relationships, as well as self-reported verbal aggression as an index of personality, weak emotional ties, number of sexual partners, and approval of sexual intimacy in many types of relationships. Significant predictors of physical aggression were prior use of physical aggression during adolescence, witnessing and experiencing parental aggression, being a victim of physical aggression in adolescent romantic relationships, weak emotional ties, low levels of alcohol/drug use, and opportunity to aggress. A developmental model of aggression in which childhood experiences with family violence contribute to the likelihood of subsequent involvement in relationship violence seems appropriate. Past experience with aggression may be particularly important for women. Cultural expectations about women's roles do not provide the social support for female aggression that is provided for male aggression. Adolescent sexual victimizations and general involvement in conflictual relationships (as target and perpetrator) predicted subsequent verbal aggression, whereas experiencing family violence and sustaining physical aggression in romantic relationships predicted subsequent physical aggression. © 1994 Wiley-Liss, Inc.     

Verbal Aggression in Marriages A Comparison of Violent,Distressed but Nonviolent,and Nondistressed Couples

This study examines verbal aggression in the disputes of abusive couples. Verbal aggression is defined as both a predispositional trait and a relational pattern, so it is viewed within a system theory framework. Specifically, the study considers the relationship between verbal aggression and marital distress, the level of agreement between couples in reporting their verbally aggressive behavior, and the level and type of reciprocity in their verbal aggression. A sample of 82 couples representing violent, nonviolent distressed, and nondistressed relationships completed self-report instruments on verbal aggression and argumentativeness for themselves and their spouses and marital satisfactionfor themselves. Results show that abusive couples experience less marital satisfaction, less accurately recall each other's behavior, and have significant reciprocity in their verbal aggression compared to nonviolent distressed and nondistressed couples.     

Brief report: Cool down: A procedure for decreasing aggression in adults with traumatic head injury

The application of techniques for reducing verbal and physical aggression can be problematic when the procedures are applied to high functioning adults who have sustained a traumatic head injury. In this investigation, the effect of a ‘cool down’ training procedure on two adult males with brain injuries was examined using the same strategy, which was simultaneously applied to both behaviors for 1 subject and applied only to verbal aggression for a second subject. The cool down training procedure included 2 training sessions per week, plus implementation of a modified training program in the test situation. Results revealed that the cool down training program was effective in reducing both verbal and physical aggression and therefore provides an alternative treatment for adults with head injuries.     

The Effect of Client Demeanor Upon the Verbal Responses of School Counselors

In a study of counselor verbal behavior as a function of client stimulus input, a counseling paradigm was employed using 4 client-actors and 30 counselors. Independent variables were hostile or friendly client behavior, amount of counseling experience, counselor sex and client sex. The dependent variable of counselor verbal behavior was measured by a revision of the Bales Interaction Process Analysis Categories. Analysis of variance led to the finding that all of the independent variables had a statistically significant effect upon the counselors' verbal responses, but the number of response categories affected varied from 1 to 7 depending on the variable involved. Significant interaction effects were also found. From the data, it was concluded that client demeanor and client sex significantly influenced counselors' verbal responses, but counselor experience and counselor sex were relatively unimportant in their effect upon the counselors' behavior.     

Empathic deficits and alexithymia in trauma-related impulsive aggression

Our long term interest is to develop a developmental model of impulsive aggression based on a confluence of social, psychological and biological features. This approach incorporates neurobiological research, which has identified language processing deficits as a unique characteristic of impulsive aggressors and extends it to include emotional deficits. As an initial test of this hypothesis, we examined whether empathy and alexithymia were associated with impulsive aggression. Regressions were performed to explore the associations among impaired empathy, alexithymia, impulsive aggression, verbal and physical general aggression. Among impulsive aggressive veterans (n = 38) recruited from a VA trauma clinic, alexithymia predicted impulsive aggression and empathic deficits predicted verbal aggression. Neither emotional awareness deficit predicted general physical aggression in this middle-aged sample. Results suggested that empathic deficits were associated with general verbal aggression, but alexithymia was uniquely associated with impulsive aggression. Consideration of alexithymia in impulsive aggression has implications for its etiology, prevention and treatment. Published in 2008 by John Wiley & Sons, Ltd.     

Aggression, conflict resolution, popularity, and attitude to school in Russian adolescents

The objective of the present study was to examine the effects of aggression and conflict-managing skills on popularity and attitude to school in Russian adolescents. Three types of aggression (physical, verbal, and indirect), constructive conflict resolution, third-party intervention, withdrawal, and victimization were examined using the Peer-Estimated Conflict Behavior (PECOBE) inventory [Bjorkquist and Osterman, 1998]. Also, all respondents rated peer and self-popularity with same-sex classmates and personal attitude to school. The sample consisted of 212 Russian adolescents (101 boys, 111 girls) aged between 11 and 15 years. The findings attest to significant sex differences in aggression and conflict resolution patterns. Boys scored higher on physical and verbal aggression, and girls on indirect aggression. Girls were socially more skillful than boys in the use of peaceful means of conflict resolution (they scored higher on constructive conflict resolution and third-party intervention). The attributional discrepancy index (ADI) scores were negative for all three types of aggression in both sexes. Verbal aggression is apparently more condemned in boys than in girls. ADI scores were positive for constructive conflict resolution and third-party intervention in both genders, being higher in boys. In girls, verbal aggression was positively correlated with popularity. In both sexes, popularity showed a positive correlation with constructive conflict resolution and third-party intervention, and a negative correlation with withdrawal and victimization. Boys who liked school were popular with same-sex peers and scored higher on constructive conflict resolution. Girls who liked school were less aggressive according to peer rating. They also rated higher on conflict resolution and third-party intervention. Physical aggression was related to age. The results are discussed in a cross-cultural perspective.     

When hockey parents are motivationally imbalanced: Passion,need satisfaction,and verbal aggression toward officials

Spectators can engage in high levels of verbal aggression toward youth hockey officials. Often, the perpetrators of this aggression are the parents. Our aim was to test the motivational factors involved in explaining why hockey parents sometimes take things too far and engage in verbally aggressive behavior toward officials. We reasoned that verbal aggression toward officials would be a function of two forms of motivational imbalance. First, in line with the dualistic model of passion, we hypothesized that verbal aggression would be positively associated with hockey parents’ obsessive passion, an imbalanced form of passion. Also, based on the compensatory model of passion, we predicted that obsessive passion would be associated with imbalanced psychological need satisfaction involving high need satisfaction from being a hockey parent, but low global need satisfaction. We administered online surveys to Canadian hockey parents (N = 992) assessing their verbal aggression toward officials, passion for being a hockey parent, and psychological need satisfaction from being a hockey parent and in general. Using structural equation modeling, we found support for a model in which high need satisfaction from being a hockey parent and low need satisfaction in general were associated with obsessive passion. Obsessive passion, in turn, was associated with greater verbal aggression toward referees. These findings help reveal why some hockey parents insult, threaten, and engage in other forms of verbal aggression toward officials. They also highlight the importance of maintaining motivational balance among sport parents.     

未成年人内隐攻击性特征的实验研究

以不同性质的词组为实验材料,以偏好组词为测量方法,随机抽取136名初一学生,采用被试内设计来探讨内隐状态下未成年人在不同攻击类型倾向性上的差异及其与性别间的关系。结果表明:偏好组词法测量内隐攻击性的有效性;未成年人同样存在明显的内隐攻击性;在内隐状态下,个体的身体攻击倾向性显著高于语言攻击倾向性并且具有较高的性别一致性。     

Physical/verbal aggression: Sex differences in style1

Two studies exploring the use of physical/verbal aggression are reported, the first using women and the second using men as subjects. Both studies allowed subjects to choose between and control the intensity of two response modes: verbal aggression (insults) and physical aggression (electric shock). Aggressive style was investigated over two levels of arousal, sex of experimenter, and sex of provocateur-victim. Results indicated that women aggressed discriminatively in the verbal mode as a function of their arousal, while men were capable of aggressing discriminatively in both the verbal and physical modes. Men who had been disagreed with and punished by a female victim-provocateur in the presence of a male experimenter or by a male victim in the presence of a female experimenter demonstrated high levels of physical aggression compared to the other groups.     

Qualitative and quantitative sex differences in self-reported aggressive behavioral characteristics

Aggressive behavioral characteristics were assessed in a large group of men and women by a self-report instrument, the Aggression Inventory. Significant gender differences appeared on four factors in which men reported more physical aggression and verbal aggression than did women. Further, men had higher scores on measures of impulsiveness and lack of patience than women, while women reported being more likely to avoid confrontation. In addition to these quantitative sex differences in self-reported behavior, factor analyses indicated qualitative differences by sex, wherein most of the variance for women centered on verbal aggression, while physical aggression was the first factor for men.     

Cultural and sex differences in aggression: A comparison between Japanese and Spanish students using two different inventories

Two self‐report inventories developed to assess different dimensions of aggression, the Aggression Questionnaire and the EXPAGG, were administered to a sample (N = 400) of men and women undergraduates in two Japanese and Spanish universities. The factor structure of scales was assessed using exploratory factor analysis. Both questionnaires showed high correlations between their respective scales. In both cultures, males reported more physical aggression, verbal aggression, and hostility as well as higher instrumental beliefs, whereas females reported more expressive representation than males. Japanese students reported more physical aggression than their Spanish counterparts, who reported more verbal aggression, hostility, and anger and more expressive representation of aggression. Aggr. Behav. 27:313–322, 2001. © 2001 Wiley‐Liss, Inc.